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Reviews of Country Inn & Suites by Radisson, Lima, OH

2.5 out of 5
Country Inn & Suites by Radisson, Lima, OH
804 S Leonard Ave, Lima, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SG on Apr 22, 2024
Thank you for your stay and your review! We look forward to seeing you again in the future!

10/10 Excellent

Angela

Liked: Property conditions & facilities
Was Amazing
Stayed 1 night in Apr 2024
Response from SG on Apr 7, 2024
Thank you for your stay and your review. We look forward to seeing you again in the future!

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from SG on Apr 8, 2024
Thank you for your review and your stay. We look forward to seeing you again in the future!

10/10 Excellent

Cristina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the check-in experience as the lady at the desk was super nice and friendly even though it was late at night. Overall a great experience pretty smooth and nice!
Stayed 2 nights in Mar 2024
Response from SG on Mar 31, 2024
Thank you for your review and your stay and for recognizing Angie!

4/10 Poor

SHAWN

Traveled with family
The hotel is pretty dated and things like the carpets/beds were worn out.
Stayed 1 night in Mar 2024
Response from SG on Mar 24, 2024
We apologize you did not enjoy your stay with us and hope to do better in the future.

6/10 Okay

Sherrie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SG on Mar 24, 2024
Thank you for your stay and your review. We hope to see you again in the future!

6/10 Okay

Deborah, Macomb

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from SG on Mar 17, 2024
Thank you for your review and your stay.

10/10 Excellent

Emily

Stayed 1 night in Mar 2024
Response from SG on Mar 15, 2024
Thank you for your review and your stay. We look forward to seeing you again in the future!

6/10 Okay

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated beat up rooms
Stayed 1 night in Mar 2024
Response from SG on Mar 12, 2024
Thank you for your honest review, we do appreciate the feedback!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SG on Mar 9, 2024
Thank you for your review and your stay. We hope to see you again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Room was clean but the sofa cover was torn. Breakfast was good and the staff was friendly and welcoming
Stayed 1 night in Feb 2024
Response from SG on Mar 1, 2024
Thank you for your review and your stay. We appreciate your honest review! Thank you!

4/10 Poor

Torree

Traveled with family
Disliked: Property conditions & facilities
Couch is torn. Ice almost slipped and fell. Cobwebs on ceiling. Dust on tv like a big amount!
Stayed 1 night in Feb 2024
Response from SG on Feb 25, 2024
Thank you for your review and your stay. We are sorry that the room was not to your liking and will send this feedback on to the owners. Thank you again!

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very very loud in the halls right outside my door in the late afternoon. It went on for quite a while, was a little disappointing and unexpected.
Stayed 1 night in Feb 2024
Response from SG on Feb 19, 2024
Thank you for your stay and your review. We apologize for the issues with the staff during that time period and will talk to them about appropriate levels of conversation.

2/10 Terrible

Jaquaila

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from SG on Feb 25, 2024
Thank you for your review and your stay, though I am confused if it was a good stay why this is a 1 star review. I'm sorry for whatever it was we did wrong. Thank you!

4/10 Poor

Jean Marie

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
The stairwells were dirty. There was a large stain on the carpet in our room. No hot water in the shower. The hot water in the breakfast room wasn’t hot enough to make a cup of tea.
Stayed 1 night in Feb 2024
Response from SG on Feb 19, 2024
Thank you for your honest review and your stay.

10/10 Excellent

Jaquaila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from SG on Feb 10, 2024
Thank you for your review and your stay! We look forward to seeing you again in the future!

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Love the wirlpool after a long drive. Phones kn my suite did not work.
Stayed 1 night in Feb 2024
Response from SG on Feb 8, 2024
Thank you for your review and your stay. We look forward to seeing you again in the future!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was hard and I could feel the springs. The room heat worked well.
Stayed 1 night in Feb 2024
Response from SG on Feb 3, 2024
Thank you for your review and your stay, we appreciate your feedback.

2/10 Terrible

Jill

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. Cleanliness of room was an issue.
Stayed 2 nights in Jan 2024
Response from SG on Jan 30, 2024
Thank you for your review and your stay. We apologize for the issues you had during your stay and have since had someone in to work on the hot water heater that was an issue. We apologize again.

8/10 Good

Mary Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SG on Jan 30, 2024
Thank you for your review and your stay. We look forward to seeing you again in the future.

2/10 Terrible

Chuck

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning service never came to my room in the three days i was there. I was never able to take a HOT shower, water was just barely warm. The Breakfast was terrible. The rooms and facilities could use some work, but were ok. For the price i paid, i felt it was a waste of money.
Stayed 2 nights in Jan 2024
Response from SG on Jan 30, 2024
Thank you for your room and your stay, we apologize about the experience you had.

8/10 Good

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SG on Jan 16, 2024
Thank you for your review and your stay, we look forward to seeing you again in the future!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SG on Jan 8, 2024
Thank you for your stay and your review.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from SG on Jan 8, 2024
Thank you for your review and your stay! We look forward to seeing you again in the future!

6/10 Okay

Dale

Stayed 1 night in Dec 2023
Response from SG on Jan 8, 2024
Thank you for your review and your stay. We apologized we could not exceed your expectations!

2/10 Terrible

Sincere

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was trash behind the beds. Very unprofessional
Stayed 1 night in Dec 2023
Response from SG on Feb 3, 2024
Thank you for your review. We are sorry we had to throw the group out of the hotel after they broke a mirror in the room and this made your stay unsatisfactory.

6/10 Okay

Ken

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It wasn’t very clean - and our door was difficult to shut and the deadbolt lock didn’t work . No hot water but they did fix it as soon as they could reset the water heater . Noisy - lots of guests yelling and running around - bed was comfy , breakfast was very good .
Stayed 1 night in Dec 2023
Response from SG on Jan 5, 2024
Thank you for your review and your stay. We apologize you were unhappy with your stay and will take this into consideration for the future!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SG on Jan 2, 2024
Thank you for your review and your stay. We look forward to seeing you again in the future.

6/10 Okay

Lisa

Traveled with family
Stayed 3 nights in Dec 2023
Response from SG on Dec 30, 2023
Thank you for your review and your stay.

10/10 Excellent

Jordan

Traveled with family
Liked: Amenities, property conditions & facilities
Stay was good. Breakfast was decent.
Stayed 1 night in Dec 2023
Response from SG on Dec 30, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future.

10/10 Excellent

Christina, White Pine

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from SG on Dec 27, 2023
Thank you for your stay and your review! We look forward to seeing you again in the future!

10/10 Excellent

Anita

Stayed 2 nights in Dec 2023
Response from SG on Dec 25, 2023
Thank you very much for your stay and your review, we look forward to seeing you again in the future!

8/10 Good

Simone

Stayed 1 night in Dec 2023
Response from SG on Jan 16, 2024
Thank you for your review and your stay, we look forward to seeing you again in the future!

6/10 Okay

Devyani

Traveled with family
Liked: Cleanliness
It’s a good hotel and franchise but we were disappointed when we say bed blanket stained with blood and hallway with debris and nail, perhaps from construction workers that stay. Disappointed with the cleanliness. Also the morning breakfast staf was not friendly and started putting away breakfast when us and others were eating.
Stayed 1 night in Dec 2023
Response from SG on Dec 23, 2023
Thank you for your review and your stay, we have taken your review to heart and will be looking into this. Thank you again.

10/10 Excellent

KImberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on Dec 23, 2023
Thank you for your stay and your review! We look forward to seeing you again in the future!

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, good value for the money
Stayed 3 nights in Dec 2023
Response from SG on Dec 21, 2023
Thank you for your review and stay! We look forward to seeing you again in the future!

6/10 Okay

Ashly

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on Dec 21, 2023
Thank you for your review and your stay, we look forward to seeing you again in the future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on Dec 16, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future.

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from SG on Jan 5, 2024
Thank you for your review and your stay! We look forward to seeing you again in the future!

2/10 Terrible

Janai

Business traveler
Disliked: Cleanliness, property conditions & facilities
The room was not clean. I had to ask for another room. The next room still had issues.
Stayed 1 night in Dec 2023
Response from SG on Dec 16, 2023
Thank you for your review and your stay.

6/10 Okay

Dan

Traveled with family
Liked: Cleanliness, staff & service
Decent property for the price.
It was a decent property to stay at. Staff was nice, friendly and helpful. Stopper in sink was broken - had to get a flathead screwdriver from front desk to “pop it up” otherwise water wouldn’t drain. Carpet n room could use a good shampooing - spilled something and used a towel to clean it up and you could see how dirty carpet was. The scrambled eggs the first morning were the worst I ever had - must have been from powder - had a horrible aftertaste. Rest of the breakfast was good. Surprised the price was 1/3rd more when reserving a room for 5 vs 4 when it still only had three towels and two wash clothes.
Stayed 2 nights in Dec 2023
Response from SG on Dec 12, 2023
Thank you for your review and your stay. We appreciate your feedback.

10/10 Excellent

Patsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good breakfast, fast check-in.
Stayed 1 night in Dec 2023
Response from SG on Dec 10, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!

6/10 Okay

Barbara

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was musty smelling. Carpet very dusty. Looked like not being sweepered regularly. Film on desk table. Another room we stayed in on another trip did not have this issue.
Stayed 1 night in Dec 2023
Response from SG on Dec 10, 2023
Thank you for your review and your stay. We apologize for the issues you had during your stay.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SG on Dec 10, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!

4/10 Poor

Alicia

Business traveler
Disliked: Cleanliness
The bathroom was not great. I question whether the toilet was cleaned. The beds were made but not well. The bedding was not great.
Stayed 1 night in Nov 2023
Response from SG on Nov 30, 2023
Hi Alicia, thank you for your review. Was any of this addressed with front desk so we could have changed your room? I'm sorry you were unhappy with your bathroom. Thank you again.

8/10 Good

Gail

Traveled with family and small children
Liked: Cleanliness, amenities
The hotel was clean but repairs and upgrades need to be done.
Stayed 1 night in Nov 2023
Response from SG on Nov 29, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!

10/10 Excellent

Tonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country Inn & Suites just feels like home! I love staying here.
Stayed 3 nights in Nov 2023
Response from SG on Nov 29, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!

4/10 Poor

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine however when you are awaken in the night to people running up and down the halls and then making a large amount of noise outside for over an hour , it turned out to be not a nice sleeping experience! I spoke to the clerk the next morning since we could not get ahold of anyone during the night and she apologized but said there was nothing they could do! She said eventually the police were called but I said they should have been called much sooner! I was not the only guest to complain about it! This is totally not acceptable!!!
Stayed 1 night in Nov 2023
Response from SG on Nov 20, 2023
Thank you for your review and your stay.

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SG on Nov 17, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!

8/10 Good

valerie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sufficient for a short stay and cost efficient.
Stayed 1 night in Nov 2023
Response from SG on Nov 17, 2023
Thank you for your review and your stay. We look forward to seeing you again in the future!