All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our room wasn’t ready on time which is understandable given staffing issues these days but the staff made no effort to provide any sort of hospitality while we waited. A bottle of water, an invite or discount on a drink in the hotel restaurant or something along those lines would have been a very nice touch. Room was ok, loved the fireplace but the couch in the living area was not comfy at all. One wall of plug ins didn’t work. For the money we spent on a “presidential suite”, I expected more.
Kacy
Stayed 1 night in Feb 2024
Response from Clarence on May 4, 2024
I am very disappointed to hear that you found our service to be below your standards. I will personally ensure that all your complaints are addressed. Despite this, we hope to be able to welcome you back on a return visit to Little Rock.
Thank you very much for your 5 out of 5 review ! We are very glad that you enjoyed your visit with us here at The Burgundy Hotel. We cannot wait to welcome you all back on your next visit with us!
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
A really nice and quiet boutique hotel. The staff is pleasant and accommodating.
Theresa
Stayed 1 night in Oct 2023
Response from Clarence on Nov 2, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
10/10 Excellent
Wilsharo
Oct 9, 2023
Wilsharo
Stayed 1 night in Oct 2023
Response from TBH Management on Oct 31, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Parking very convenient. Front desk very friendly. Room and linens were very nice but mattress felt cheap. Stayed in an accessible room but the spray on the hose I’m pretty sure wasn’t connected. Couldn’t find a diverter. Food in the restaurant was far above average hotel food. Brussels sprouts amazing. Service was the next to worst I’ve ever had making even the very good food not worth it.
elizabeth
Stayed 1 night in Oct 2023
Response from TBH Management on Oct 18, 2023
Thank you for your candid feedback. I am very sorry to hear that your experience at the restaurant was not up to par.
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
2/10 Terrible
Diana
Sep 17, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Diana
Stayed 2 nights in Sep 2023
Response from Clarence on Sep 19, 2023
I hope this note finds well. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
10/10 Excellent
Melvia
Sep 16, 2023
Melvia
Stayed 2 nights in Sep 2023
Response from TBH Management on Oct 18, 2023
Thank you for your great feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.
A beautiful property with friendly on-site staff. Only problem was a re-roofing started the third day of a four day stay shutting down the pool, some access points, and noise. No notice was provided to guests! A written notice in the room would have been nice.
Suzanne
Stayed 3 nights in Aug 2023
Response from TBH Management on Aug 23, 2023
I apologize for this bad experience. We know your stay did not meet expectations. Despite this, we hope to be able to welcome you back on a return visit to Little Rock. We will send you Hilton Honors points as a token of our apology.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
10/10 Excellent
Megan
Aug 17, 2023
Megan
Stayed 1 night in Aug 2023
Response from TBH Management on Sep 12, 2023
Thank you very much for your feedback, we are very happy to see that you enjoyed your visit with us at The Burgundy Hotel.
My husband and I stayed here to celebrate our wedding anniversary and have stayed here many, many times. We love the quaintness of it. We have always enjoyed it and had great experiences. The staff are always very friendly and helpful. I would recommend this to anyone!
Sara
Stayed 1 night in Jul 2023
Response from TBH Management on Aug 1, 2023
Happy Anniversary to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future and take part in more of your life's celebrations and milestones.
10/10 Excellent
Stephanie
Jul 22, 2023
Stephanie
Stayed 1 night in Jul 2023
Response from TBH Management on Jul 24, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Stayed a Friday and Saturday night. Breakfast was below average, seemed like precooked product that was heated up. Air conditioner in the room very noisy. Pool area locked during normal hours. Staff courteous and friendly, room clean and comfortable.
Verified traveler
Stayed 2 nights in May 2023
Response from TBH Management on May 30, 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Little Rock.
We chose to stay here while visiting P. Allen Smith’s Moss Mountain Farm in nearby Roland. The hotel was very good, clean, comfortable, and centrally located for what we wanted to do. The front desk staff was excellent, very friendly and accommodating.
Teresa
Stayed 3 nights in May 2023
Response from TBH Management on May 30, 2023
Reviews like this makes our time and energy put forth to give you all amazing service is worth it. Thank you so much for this amazing review! We hope to see you every time that you are in Little Rock.
Thank you for taking the time to share your feedback! We look forward to welcoming you back on your next visit to Little Rock.
10/10 Excellent
Lenarda
Apr 30, 2023
Lenarda
Stayed 1 night in Apr 2023
Response from TBH Management on May 26, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
10/10 Excellent
Matt
Apr 24, 2023
Matt
Stayed 1 night in Dec 2022
Response from TBH Management on May 2, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
Nice stay, great restaurant, phenomenal bar tender. I was drinking bourbon neat, but I enjoyed watching Billy’s skills as she made a myriad of complex cocktails from memory.
John
Stayed 1 night in Apr 2023
Response from TBH Management on Apr 24, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible. We look forward to welcoming you back on your next visit to Little Rock.
Amazing hotel! Would absolutely stay again! Friendly staff and small, well-decorated space with ultra-clean rooms.
Robert
Stayed 1 night in Apr 2023
Response from TBH Management on Apr 17, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible. We look forward to welcoming you back on your next visit to Little Rock.
What an amazing facility. Easy check in, very friendly reception. Great room with amenities. Bar and restaurant had OUTSTANDING service and the surprise was the quality of the food, with overwhelming taste experiences. Can't wait to come back
Wayne
Stayed 1 night in Apr 2023
Response from TBH Management on Apr 10, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the comer.
The staff were so helpful - pointed out the best car wash to clean 800 miles of bugs off the car, good places to eat, and what’s great in the restaurant on-site. Really, can’t say enough about this place.
Verified traveler
Stayed 2 nights in Mar 2023
Response from TBH Management on Apr 3, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
2/10 Terrible
delilsha
Apr 1, 2023
delilsha
Stayed 1 night in Mar 2023
Response from TBH Management on Apr 24, 2023
30.We appreciate you taking the time to provide us with such candid feedback of your stay, I am very sorry to hear that your stay did not meet expectations.
Excellent experience. Thanks to Clarence and his staff for welcoming us warmly.
David
Stayed 1 night in Mar 2023
Response from TBH Management on Apr 3, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
Thank you very much for your kind words. Table 28 does an amazing job, and we are very happy to hear that you were able to experience their wonderful food and service.
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
10/10 Excellent
David Wayne
Mar 1, 2023
David Wayne
Stayed 3 nights in Feb 2023
Response from TBH Management on Apr 3, 2023
Thank you for taking the time to share your feedback! We love to see reviews like this and will work hard to ensure that you continue to receive the best service possible.
Thank you for your review and for choosing The Burgundy Hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Hotel located a 10 minute drive from downtown Little Rock in an okay if not exactly vibrant neighborhood. Hotel was modern and clean and reasonably priced. Check in could have been a little more efficient but overall was a good stay. The bar restaurant were very good with attentive staff. Would happily stay there again if in town.
Neil
Response from TBH Management on Jan 6, 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.
Lovely hotel. Nice, quiet area. Very comfortable. We checked in late and left early, but the front desk was pleasant and the room was nice. Great place to stop as we were passing through.
Joshua
Stayed 1 night in Jan 2023
Response from TBH Management on Jan 6, 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback.
Great hotel, especially for the price. The rooms are very spacious. The hotel restaurant is overpriced for the quality of food being served. The only complaint I have about the hotel was the restaurant- and I doubt they are affiliated. The hotel staff was extremely friendly.
George
Stayed 1 night in Nov 2022
Response from TBH Management on Dec 1, 2022
Thank you very much for your feedback, we are very happy to hear that you enjoyed your visit here at The Burgundy Hotel.