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Reviews of Holiday Inn Express Hotel & Suites Huntsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Huntsville, an IHG Hotel
148 S. I-45, Huntsville, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 311 out of 672 reviews" "
Rating 8 - Good. 192 out of 672 reviews" "
Rating 6 - Okay. 84 out of 672 reviews" "
Rating 4 - Poor. 42 out of 672 reviews" "
Rating 2 - Terrible. 43 out of 672 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Loren, Fort Worth

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no hot tub. I’m on a 100 mile hike and was taking a rest at the city for a night. Was really looking forward to the hot tub, it’s why I booked this property. I get here and they say it’s been filled with cement.
Stayed 1 night in Mar 2024

6/10 Okay

Miranda

Traveled with family
TV did not work. Called the front and no one ever addressed it. Stayed in room 411. Two night stay. No TV.
Stayed 2 nights in Mar 2024

4/10 Poor

Dustin

Disliked: Property conditions & facilities
Broken locks, broken toilets, multiple room moves. Not
Stayed 4 nights in Feb 2024

10/10 Excellent

Honey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed this hotel for the convenience, and the breakfast was great!
Stayed 2 nights in Feb 2024

6/10 Okay

MarySol

Stayed 2 nights in Feb 2024

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable and quiet
It's a little away from the highway which makes it quieter, though it is still easy in and out. Elevators are quiet. Dining room pretty good sized and good complete breakfast--although the pancake maker and oatmeal weren't available on our day. They dud have premade Belgian Waffles you could toast. Our mattress was fiem and comfortable. Would stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Lourdes

Stayed 1 night in Dec 2023

2/10 Terrible

francisco

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived no hot water but it got fixed. At breakfast cook didn’t show up until later. Overall ok stay
Stayed 1 night in Dec 2023

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
There was no soap in the bathroom. Also the hot water quit working. Lamp on the desk would turn on and off on its own.
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
The rooms were very spacious, the beds comfortable, and the staff welcoming and efficient. We did have issues with hot water, and in one of our rooms, the heater was not working.
Stayed 2 nights in Nov 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
I have stayed in a LOT of hotels in my life but have never been as impressed as I was with Emily at this Holiday Inn! She greeted me by name when I checked in, found us a better rate than advertised, helped coordinate an additional room for family, and made me feel like I was a VIP! The rooms were clean, beds were comfortable, breakfast was great, we felt safe, and special. Great experience! We will stay here every time we are in Huntsville!
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
The property was reasonably clean, there are a few maintenance issues that should be addressed. The staff were friendly and helpful especially the front desk. Ingress and egress to the hotel is aweful.
Stayed 1 night in Nov 2023

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
The property had dirt as we entered. The room was a little run down, furniture looked damaged. The bed was absolutely terrible! We hardly slept because it was so uncomfortable. At one point I got up and tried to sleep in the chair that was in the room. Would never stay here again, which is disappointing because we’ve had good experiences at other Holiday Inn locations.
Stayed 1 night in Nov 2023

4/10 Poor

Caroline

Liked: Staff & service
We did not enjoy our stay. The mattresses were uncomfortable, room was dark (no matter how many lights we turned on), lighting in the bathroom was poor, and the shower made an extremely loud noise when we used it. I do not recommend staying here.
Stayed 1 night in Nov 2023

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness, room comfort
Needs attention
I reserved a king bed room but was given a double bed room. The bathroom wasn’t clean, there was hair in the bathtub, tiles loose in the floor, paint chipping and wallpaper peeling off the wall above the bed.
Stayed 1 night in Nov 2023

10/10 Excellent

Billye

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Roberto

Liked: Staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Rien

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay for the time being but I would not recommend it to anyone else, It is out of date, has somewhat of an odor, and poorly kept.
Stayed 1 night in Oct 2023

8/10 Good

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Traci

Traveled with family
Disliked: Staff & service
Absolute Disappointment
When we arrived at the hotel we were told that they had a leak and did not have a room available for us and couldn’t do anything to help. They stated that they didn’t have my phone number therefore they couldn’t call but they called me Friday to confirm and then I spoke to the hotel the morning of the reservation and was told they would see us this evening. This is unacceptable and I will never stay at an IHG hotel. Thankfully
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with kind staff that we interacted with. Wonderful options for breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marilena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2023

4/10 Poor

De'Shon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t enjoy our stay!
I did not enjoy my stay. The hotel didn’t have a clean smell to us. The room was very dusty. The counters and coffee pot was covered in dust causing my allergies to flare up. The bed was not comfortable and there was zero water pressure coming out is the shower. We came down to be with our daughter for Bearkat Family Weekend and have no plans of staying there again on future stays. Given the conditions of her room we had no interest in the complimentary breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Okay stay.... price doesn't meer expectation
Okay hotel...low to mid grade. Definitely could use some updating but wasn't a bad stay. Bed waa super hard and a couple staina on bedding. Also som e rraah behind night stand from previous guest. The check in staff (Emily) was great ans helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

bryan

Liked: Cleanliness
Disliked: Property conditions & facilities
Needs to be fixed up
Kinda run down … needs to be fixed up … no hot water
Stayed 1 night in Sep 2023

8/10 Good

Regina

Stayed 2 nights in Sep 2023

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room I booked not available.
I book a two bed suite. The first room was not ready. Beds not made. Towels left out on chairs. Used forks left on tables. They didn't have any other rooms suites available, and I had to stay in a regular room. The front desk clerk said they would talk with a manager about giving me money back. The next day. They said they couldn't do anything about my stay, so I payed for a higher priced room, and got stuck with a normal room with nothing done about it.
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 2 nights in Sep 2023

6/10 Okay

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Desk attendants very polite and friendly. Plumbing in Room 125 a nightmare. Super loud and faucet shook while turned on in shower. Low water pressure and little hot water. Room is noisy due to location. Patches all over bathroom ceiling.
Stayed 2 nights in Sep 2023

6/10 Okay

stephen s

Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated and overdue for major remodel
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Stayed 1 night in Aug 2023

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC unit never did get the room cool despite being set on 60 degrees. Was so warm we only used sheet for cover.
Stayed 1 night in Aug 2023

4/10 Poor

Kevin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dissatisfied
We reserved 2 rooms the two queen beds suite was given away before our arrival. Therefore we paid more for a room that was smaller but for our parents it was ok. But since we paid I was disappointed with the fact it was not what I reserved. The other room reserved was a whirlpool suite but the Jets did not work. The bathroom sink was clogged up. The sheets on the bed were clean but had a faint sweaty smell, the bed itself was firmer than what I like. The telephone in the room did not work so we had to go down to front desk to tell them all that was wrong. Also you have to move furnishing out of the way to reach the plug to charge cell phones.
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
It was OK
The bed was too hard and the pillow was NOT supportive. The hot water wasn't. The pool need some help.
Stayed 2 nights in Aug 2023

10/10 Excellent

Benedicta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023