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Reviews of SpringHill Suites by Marriott Logan

3 out of 5
SpringHill Suites by Marriott Logan
635 S Riverwoods Pkwy, Logan, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 498 out of 789 reviews" "
Rating 8 - Good. 200 out of 789 reviews" "
Rating 6 - Okay. 51 out of 789 reviews" "
Rating 4 - Poor. 23 out of 789 reviews" "
Rating 2 - Terrible. 17 out of 789 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Candace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and provided great information about the area and food. I had found some things on my floor that showed they didnt' get under all of the furniture well. I wish trash was taken out daily instead of only work done over 3 days of stay.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my experience here. I loved the spacious clean room and pool area
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back Logan.

10/10 Excellent

Steven, Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was neat and tidy. Only one suggestion. Along with coffee, some chocolate packets could be made available.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back Logan.

10/10 Excellent

Theodore H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for large gatherings, sports teams, etc. We were there for regional gymnastics meet. Although very busy, staff were incredible and efficient at check in. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 29, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

ELEUTERIO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, only next to my room was a youth group and they was making a lot noise all night. I rented the room for two nights and I left stay only one night, and I returned the key next day at 6;00pm. I didn’t use the room the second night
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for staying with and sharing your experience. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Jme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nice and clean
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Trevor, Spanish Fork

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 18, 2024
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Zeke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 6, 2024
Thank you for staying with us. We hope to see yo again when your travels bring you back to Logan.

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not very good
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Vince

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Paola

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

John Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, nice smell, comfortable bed and wonderful shower. Liked all the food opportunities around the Motel.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 18, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

James, Scottsdale

This is a wonderful hotel. It’s fresh and clean and new. Everyone who works here is very friendly. For the price. This is an excellent place to stay.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 16, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Feb 16, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

LeaAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a clean and comfortable facility! We loved our suite which allowed us to spread out. We watched the super bowl here which was fun because we had a living-room! Very clever to have a shower room and a separate bathroom! Very comfortable!! The staff were fantastic, helpful, and kind!! Breakfast was decent too!
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 14, 2024
Thank you for staying with us and sharing your experience with us. We will share this with the entire team. Hope to see you again when your travels bring you back to Logan.

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Our sheets had not been changed and there was a used soap bar in the shower
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of housekeeping issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire team leadership team to ensure the necessary guidelines are in place and reviewed to prevent housekeeping issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Front Desk on Feb 14, 2024
Thank you for staying with us and sharing your experience with us. We will share this with the entire team. Hope to see you again when your travels bring you back to Logan.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Everything was just perfect
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 24, 2024
Thank you for staying with us and sharing you experience with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for the hotel is poorly marked. Only a few spot in front. We didn’t know if we were allowed to park where we did due to lack of signage
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
Thank you for staying with us and sharing your experience with us. We will share this with the entire leadership team. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was very friendly and helpful , and nice. Breakfast was great.The room was very clean.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
Thank you for staying with us and sharing your experience with us. We will share this with the entire leadership team. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Cheriann, Woods Cross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious enough for my family. The included breakfast was excellent. Our TV options didn’t include KJZZ or any other channel for viewing the Utah Jazz game during our stay. You get what you get. We were led by Expedia to believe that our room included a kitchenette when in fact none of the rooms at Springhill Suites have one. This is false advertising on the part of Expedia. We’ll book directly the next time we stay there.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 10, 2024
Thank you for staying with us and sharing your experience. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Timothy, Taylorsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We stay here regularly each time we are in the area.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 9, 2024
Thank you for staying with us and sharing your experience. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Leticia

Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 4, 2024
Thank you for staying with us and sharing about your experience. We hope to see you again when your travels bring you back to Logan

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 2, 2024
Thank you for staying with us and sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 14, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Christin

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 14, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 5, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Catalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff great and just an excellent hotel.
Stayed 7 nights in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for sharing your experience with us. We will share this with the entire team. We hope to to see you again when your travels bring you back to Logan.

4/10 Poor

Wade

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I reserved a whirlpool room with a tub, when I called the hotel to confirm and check in, I was told a whirlpool room was not available. I was given a room with a shower instead. The receptionist was less than polite and hung up on me twice. When I arrived at the hotel to check in, She offered no resolution….only to say, “she was new, she was the only employee at the hotel at the time, her manager was not available, and there’s nothing that could be done.” The room was dusty. Elastics and debri under the bedside table. Cords covered with dust. The shower nozzle cover was broken and hanging down…it looked like it had been glued with hot glue. The light in the toilet room was slow to turn on…there may be a short in the outlet box. The pillows were lumpy and flat. In the morning, I asked the receptionist for contact information for maintenance, or management, she again, was leas than polite. …That's saying it nicely. The room cost me $200.00. It was supposed to be a relaxing getaway for my husband and I. I intentionally booked with Marriott, thinking it was a reliable, clean, well-maintained room with kind employees…this has been my experience with past Marriott bookings, but far from my experience this last weekend. I was disappointed to say the least. A little better customer service would have gone a long way to improve the situation. A little kindness, empathy, and accountability is so important in business!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the entire leadership team. We will work to improve our arrival experience and do our best to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 10, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. nice and clean
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 1, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
Thank you for staying with us. We hope to see you again when your travel bring you back to Logan.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Locked back door after 6pm
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 26, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Keilee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious enough for our two kids under two. Bed was comfortable and we didn’t wake up with sore bodies like we usually do when we stay in other hotels. Would stay here again.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 23, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

4/10 Poor

Samuel

Disliked: Cleanliness, property conditions & facilities
Not worth what I spent.
First, when I booked it, I thought I was getting the whirlpool room. There was a picture of it on the room that I was looking at. I got there and they put us in a place with a walk-in shower. The shower was nasty, and one of the lamps next to the bed, apparently had been dropped or thrown as it was bent at the base. The lady who checked us in was fabulous, Unfortunately the guy working the night shift was not so great. It was completely unsympathetic and clearly couldn’t care less at my frustration about not getting a tub and offered to solutions. Hotels.com would not acknowledge their error either. Breakfast was rather bland. Definitely not worth the money. This was a $100 room at best.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 17, 2023
Thank you for staying with us and sharing your experience with us. We will us this as a learning experience and share with the entire leadership team. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Mischaulette

Liked: Staff & service
Our stay was great. The staff was great. However, we did have an issue with a strong bleach smell, but the staff took care of us and switched our room. we had an overall great stay.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 15, 2023
Thank you for sharing about your stay with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Milton

Liked: Staff & service
The room was not stocked with me usual conveniences that we have seen in Marriott units
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 14, 2023
Thank you for sharing you experience with us. We will use this a learning experience. I will share this with the entire leadership team. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 9, 2023
Thank you for sharing about your stay with us! We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Ming, St. George

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 23, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 1, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

KC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. Loved the decor and the separate bathrooms.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank your for sharing your experience with us. We hope to see you again when your travels bring you back to Logan.

4/10 Poor

Anne-Katrin, New York

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Pool and hot tub are lovely, the room comfortable and tidy. That said, I had no wifi for 2 days. Restaurant and room service are non existent on a Sunday. Nobody at the front desk ever picks up the phone, I was not impressed, to say the least
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

HEIDI

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 15, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Caryn

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 14, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Brandon

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 21, 2023
Thank you for staying with us. We hope to see you again when your travels bring you back to Logan.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JTH on Sep 18, 2023
Thank You for taking the time to leave a review! Making our guests happy and comfortable is always our goal!I have shared this message with our team as a way to celebrate! We hope to see you again soon!

4/10 Poor

samoatu

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The lady that checked us in. Asked for my dl and debit card and didnt say why? The customer service rep checking in another guest, next to us. I can hear her say " have you been to our proprty before?" And she took the time to explain to the guests where they can park and where to find the elevators.etc etc..the "so called" representative that checked us in. Just gave us my keys and said have a good day? SMH no kind of greeting no kind where anything is at? We than came down to use the swimming pool and there was no courtesy water anywhere. I had my grandson ask the rep if there was water somewhere. She tells him "behind" the counter "(pointing) it's over there by the pool" another SMH. As ifnshe had a line of customers to help and we were "interrupting " her. Went to use the water fountain and the water was WARM..another SMH. Pay 213 for one night and the service was CRAPPY. DO better job Marriott training your representative!! First impression is everything. I wont be staying there anymore!
Stayed 1 night in Sep 2023
Response from JTH on Sep 18, 2023
Thank you for taking the time to share your feedback.I sincerely apologize that your check in experience was not great. This is not our usual standard. I have shared this message with the Front Desk Manager so that we can ensure that this does not happen again. I hope that you will give us another try if you are in the area.