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Reviews of Super 8 by Wyndham Logan

2 out of 5
Super 8 by Wyndham Logan
865 S Main St, Logan, UT

Reviews

7.0

Good

Rating 10 - Excellent. 232 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Monte

Traveled with family
Disliked: Property conditions & facilities
Low priced for a reason.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We're always looking for ways to improve, so if there's anything specific you feel we could do better, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Brendie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very rundown. Our room had terribly patched up walls and ants crawling around. It felt dirty to be in the room. I will not be staying here again and I would not recommend it to anyone.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Brendie,We apologize for the disappointment you experienced during your stay. It's disheartening to hear about the condition of your room and the presence of ants. This falls far below our standards of cleanliness and comfort. Your feedback is invaluable, and we'll take immediate action to address these issues. We understand your decision not to return, but we hope you'll reconsider in the future as we strive to improve.Sincerely,Hotel Manager

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grrat staff excellent service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience with our staff and service. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Considering the obvious age of the establishment the room is clean and smells nice. Pillows are decent and mattress is firm. Only problems I have is mold on the bathroom ceiling and multiple bugs in the indoor pool and hot tub which made my small kids freak out a bit. All in all not too bad.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your feedback, Wendy! We're glad you found our staff wonderful and enjoyed the cleanliness and comfort of your room. However, we apologize for the issues you encountered with mold in the bathroom ceiling and bugs in the indoor pool and hot tub. We'll address these promptly to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Linda

Hole in the floor/wall behind the bathroom door.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Guest,Thank you for your perfect rating, and we appreciate your feedback. We apologize for the inconvenience caused by the hole in the floor/wall behind the bathroom door. Please rest assured that we will address this issue promptly to ensure a better experience for our guests in the future. Your satisfaction is our top priority, and we hope to welcome you back for a flawless stay next time.Sincerely, Hotel Manager

2/10 Terrible

Moses

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels I've ever stayed at. The beds were like sleeping on a brick, the pillows were oddly shaped and horribly uncomfortable. The staff, while not necessarily rude, followed some very strange property rules. Like: you can't get another/extra room key unless your whole part of guests is at the front desk with you, or you can't get extra towels for your room unless you bring back the original ones to swap. Just very very odd rules. While checking in, which took entirely too long, the front desk got a call and the concierge commented about "picky guests" and "what do you expect, it's s motel 8?" Won't ever be back to this property and I wouldn't recommend anyone else stay here either. Choose motel 8 to save a few bucks and I definitely regret it!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we apologize for the discomfort you faced with the beds and pillows, as well as any inconvenience caused by our staff's handling of certain policies. We take your comments seriously and will address these issues internally to ensure improvements are made. We understand your decision not to return, but we sincerely hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Thecooperclan

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,We apologize for any inconvenience or disappointment you experienced during your stay. Your feedback is valuable to us, and we would appreciate the opportunity to understand more about your concerns so that we can address them appropriately. Please feel free to reach out to us directly to discuss your experience further.Sincerely, Hotel Manager

4/10 Poor

Nykele

Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate any specific details you can provide about what we could improve. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Jerry

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Guest,Thank you for sharing your feedback with us. We value all guest reviews as they help us improve our services. We're glad you chose our hotel for your stay. While we're pleased to have had the opportunity to accommodate you, we're disappointed to hear that your experience did not meet your expectations. We would appreciate further details regarding your concerns so we can address them promptly and ensure a better experience in the future. Thank you for your review, and we hope to have the chance to welcome you back and exceed your expectations.Sincerely, Hotel Manager

6/10 Okay

Heather

Traveled with family
Liked: Staff & service
Barely maintained.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize if our property did not meet your expectations in terms of maintenance. Please know that we take such comments seriously and will address any areas of concern promptly to ensure a better experience for our guests. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

6/10 Okay

Lorin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had an overall satisfactory experience during your stay. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

4/10 Poor

Ryan J.

Incidental charges was not discussed through Expedia this made it almost a miss for our stay which was very disheartening
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,We apologize for any confusion regarding incidental charges. We strive to provide clear information and regret any inconvenience. Your feedback is valuable, and we'll work to improve communication with our guests. We hope you'll consider staying with us again for a more seamless experience.Sincerely,Hotel Manager

10/10 Excellent

Tony

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience with us. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean, quiet and warm. The room and bathroom were clean and looked fairly updated. The staff was extremely kind to us and gave a suberb dinner recommendation. Will stay here next time I'm in Logan again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Elizabeth,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our pool clean, quiet, and warm. It's fantastic to know that you also appreciated the cleanliness and updates in your room and bathroom. Providing excellent service is a top priority for us, and we're glad to hear that our staff were extremely kind and helpful, even offering a superb dinner recommendation. We're honored that you plan to stay with us again during your next visit to Logan. We look forward to welcoming you back and providing you with another fantastic experience!Sincerely, Peter PatelGeneral Manager

2/10 Terrible

Bruce

Business traveler
Checked in to room window was broken and bed reeked of pee. I’m disgusted.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel comfortable with good amenities. Your satisfaction is our top priority, and we're glad that our comfortable beds, good shower, and decent breakfast contributed to a pleasant experience. We hope to welcome you back for another enjoyable stay soon!Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

6/10 Okay

Jacob

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where you feel we could improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Sarah

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t too bad until I laid down and thought I saw a bed bug, but brushed it off. The next morning I started to get itchy and had what I thought were hives. Turns out it was bed bugs and I was having an allergic reaction to their bites. My daughter and I both had bites! Terrible and I am praying we don’t bring any home with us!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Sarah,We're deeply sorry to hear about your experience with bed bugs during your stay. Ensuring the comfort and safety of our guests is our top priority, and we take reports of pests very seriously. We have immediately taken steps to address this issue, including a thorough inspection and treatment of the affected room. Additionally, we will be conducting a comprehensive inspection of all our rooms to ensure this does not happen again. We understand the seriousness of this matter and apologize for any inconvenience or discomfort it may have caused. However, please note that we have a vigorous pest control program and make sure that there are no bugs, roaches or any other pests in our rooms.Sincerely, Peter PatelGeneral Manager

10/10 Excellent

THI KIM LOAN

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear THI KIM, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Peter PatelGeneral Manager

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is the beds are very hard
Stayed 5 nights in Jan 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall. We apologize for any discomfort you experienced with the beds being too hard. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations for our guests' comfort.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

8/10 Good

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was not the cleanest. BUT the sheets and towels were! We had read other reviews about bedbugs, so we took the sheets down to the mattress. Nice and clean. The bed is comfortable, and I feel is was a expected for the cost
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the sheets and towels to be clean and that you felt comfortable with the bed despite concerns from other reviews. We appreciate your understanding regarding the cleanliness and value for the cost. We will continue to work on improving cleanliness throughout the hotel to ensure a more enjoyable stay for all our guests.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

6/10 Okay

kelli

Business traveler, Traveled with family
Disliked: Property conditions & facilities
It needs new paint and carpet and I had to tie the curtains together so they covered the window. It just felt dingy and old
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the paint, carpet, and curtains in your room. Your comments are valuable, and we will use them to prioritize necessary renovations and improvements to enhance the overall guest experience. We appreciate your patience and hope to welcome you back in the future for a more pleasant stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Conrad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don't leave negative reviews, but this place was awful. The floors and walls inside our room and in the common areas of the hotel were filthy. Ours wasn't the only room. We had several friends staying in different rooms, and theirs were just as bad. I thought this place would be ok because it is a Wyndham hotel but don't be fooled by the name. Stay somewhere else in Logan.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,We apologize for your unsatisfactory experience. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you could provide us with additional details, we would greatly appreciate it. We strive to ensure all our guests have a positive experience, and we regret that we fell short in your case.Sincerely, General Manager

4/10 Poor

Taylor

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower handle broken, fridge broken, hot tub bubbles very extreme don’t turn off. No elevator or another entrance for close access to rooms. Breakfast not a good variety compared to other Wyndham hotels.
Response from Hotel Manager on Mar 9, 2024
Dear Guest,We apologize for the inconveniences you faced with the broken shower handle, fridge, and hot tub bubbles. We'll address these promptly. Regarding accessibility, we'll consider options for future improvements. We regret if our breakfast selection fell short of your expectations. Your feedback is invaluable for enhancing our guest experience. We hope to welcome you back for a more enjoyable stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Jody

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose to stay here because it was only overnight and just needed to sleep and shower. Got in at 2 am and had to move to another room because our room was not clean. Toilet seat had feces literally smeared on it that the cleaner didn’t clean properly and there was hair in the sink. The front desk person moved us quickly to another room. He was pleasant and very apologetic, though it was not his fault at all. I can stay in a place that’s not new as long as it’s clean but even the new room had stuff on the floor and definitely showed no pride in cleanliness. Would not stay here again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Guest,We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not the experience we strive to provide for our guests. Your feedback is deeply concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your recognition of our front desk staff's efforts to rectify the situation promptly. Your comments will be used to improve our standards and regain your trust. Thank you for bringing this to our attention.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Nathan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Peter PatelGeneral Manager

4/10 Poor

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Guest,It seems like you've provided a review rating without additional context. If you'd like to share more details about your experience or if there's anything specific you'd like to address, please feel free to provide more information. We're here to assist you.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Manuela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people are so rude when we checked in they gave me the run around saying I didn’t have a reservation and then when I told them I needed a bottom floor room they theough a fit about that. Then we got checked in and I was laying on the bed and my niece looked over at me and was like there is a bug I stood up sure enough it was a bed bug we then pulled down the sheets and there was 3 other bed bugs on the bed, they switched us rooms and we took down the blankets and another bed bug was there then they didn’t want to refund me my money so I got charged 2x because I had to move to another hotel I do not recommend this hotel at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below our standards, and we deeply regret the inconvenience and frustration you experienced. We take your feedback seriously and will investigate and address these issues promptly to prevent recurrence. Please rest assured that your concerns are being taken seriously, and we will work to rectify them. We understand your disappointment and regret that we were unable to provide you with a satisfactory experience.Sincerely, Hotel Manager

10/10 Excellent

sandra, coeur d' alene

Liked: Cleanliness, staff & service, property conditions & facilities
Just an older property that needed some updating. The room was clean. The bathroom was very tiny.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Guest,Thank you for taking the time to leave a review. We're pleased to hear that you found our room clean during your stay. We apologize for any inconvenience caused by the size of the bathroom and the need for updates. Your feedback is valuable to us, and we will use it to improve our services.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed there because of the price. The bed was comfortable and the shower etc. was clean. The couch was old and broken, but I just needed a bed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the bed comfortable and the shower clean. We apologize for the condition of the couch and appreciate your understanding. We hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Enry

Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings during your stay. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

debbie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Guest,Thank you for your feedback. We appreciate your review and are sorry to hear that your experience was just okay. If there are any specific areas where we can improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Johnnie, Chubbuck

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms smelled of smoke and towels were dirty. Breakfast was horrible as no juice machine only jars of juice that were frequently empty. Very limited space for such a large establishment.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We take your comments seriously and will address them promptly to enhance our services. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Darlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Guest,Thank you for your fantastic rating! We are thrilled to learn that you had a 10 out of 10 experience during your stay. We appreciate your positive feedback, and if there's anything specific you loved about your time with us, please feel free to share. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel needs remodel ! no remote in room,I called front descend waited 15 min. then went down to desk (late Sunday nite no customers)the girl was sitting at desk she handed me remote and told me to program it ,I said not sure how to do it so Jose came up and did it. the remote would not shut tv off , so it was on all night
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Guest,We apologize for the inconvenience you faced with the room amenities and the remote control. This is not the level of service we aim for, and we appreciate your feedback. We will address these issues promptly to ensure a more enjoyable experience for our guests. Thank you for bringing it to our attention.Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not to good
not to clean ,no remote for tv ,called desk and was told be right there, 15 min.later I went to front desk . the lady was still sitting at desk . she gave me a remote and told me that it needed to be programed , I said can you do that . the remote did not shut tv off so it was on all night..this place needs a remodel !!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Guest,We apologize for the inconveniences you encountered during your stay. Your feedback about cleanliness, the lack of a remote, and the issues with programming it is concerning, and we appreciate you bringing it to our attention. Rest assured, we will address these matters promptly to improve our services. Thank you for your understanding, and we hope to have the opportunity to provide a better experience on a future visit.Sincerely, Hotel Manager

4/10 Poor

Larry

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Bed Bugs
I woke up at 12:30 AM having been bitten by bedbugs. They moved me to another room for the rest of the evening but from 12:40 AM to 2 AM. I was up trying to figure it all out. Hotels.com gave me a credit toward another stay at another hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,We sincerely apologize for the inconvenience you faced with bedbugs during your stay. We appreciate your patience as we relocated you promptly. We're actively addressing the issue and value your feedback to enhance our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Angela

Liked: Cleanliness
Cold room. Not enough blankets. No breakfast selection
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for your feedback, and we're glad to see an overall positive rating. We apologize for the inconvenience of a cold room and the lack of sufficient blankets. We appreciate your input regarding the breakfast selection and will work on expanding our offerings. Your insights are valuable, and we aim to enhance your experience in the future. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We are thrilled to hear that you had an exceptional experience during your stay. If there are specific aspects or moments that stood out to you, we would love to know more so we can continue providing outstanding service. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

4/10 Poor

Alejandro M., Diamondhead

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room looked like it had not been vacuumed in weeks. The carpet was visibly dirty and the room conditions looked nothing like the pictures.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered; immediate action will be taken. We appreciate your honesty, and your input will guide us in improving our services. We regret any discrepancies with the room pictures and assure you that steps will be taken to address this. We hope for another chance to provide you with a better experience.Sincerely, Hotel Manager

6/10 Okay

Hudson

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your feedback. We appreciate your rating and would like to understand more about your experience. If there are specific aspects you'd like to share or discuss, please feel free to provide additional details. Your insights are valuable as we continually strive to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super nice and friendly upon check in and check out!
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 25, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our front desk staff was super nice and friendly during your check-in and check-out. Your feedback is appreciated, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Aidan

Stayed 9 nights in Jan 2024
Response from Hotel Manager on Feb 12, 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

4/10 Poor

Eileen

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked a room here to save money during one night ski trip. Kept expectations low but did not expect to find my self covered in bites and a rash after my stay. My last time trying to save a few dollars, should have stayed somewhere else.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,Thank you for sharing your experience with us. We're glad you appreciated the cost-effectiveness of our hotel for your ski trip. We apologize for the inconvenience of the bites and rash. Our team is investigating to prevent such issues in the future. We value your feedback and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

moira

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 10, 2024
Dear Guest,Thank you for sharing your feedback. We're glad you found our hotel clean. We're sorry your experience didn't meet expectations. Your concerns are noted for improvement. We hope to welcome you back for a better stay.Sincerely, Hotel Manager

6/10 Okay

Gary

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for taking the time to review your recent stay with us. We appreciate your feedback.We are pleased to see that your overall experience was satisfactory, as indicated by your 3 out of 5 rating. Positive feedback is essential for our continuous improvement. However, we would like to understand more about the aspects that led to your rating. If you could provide additional details on any specific areas where we can enhance our services, it would be greatly beneficial for us. We value your patronage and hope to have the opportunity to address any concerns you may have had, ensuring a more enjoyable experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Owen

Stayed 5 nights in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Guest,Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your concerns to improve our services. Please reach out to us directly to discuss your experience further. We value your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean and breakfast included. Good value for money. The place is a little run down - for instance towel rail broken off. Lady on the front desk when we checked in was really friendly and nice.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are pleased to hear that you found our hotel clean, with a good value for money, and appreciated the included breakfast. We also appreciate your kind words about the friendly service provided by our front desk staff. However, we apologize for the inconvenience caused by the issues you mentioned, such as the towel rail being broken. Your comments are valuable, and we will address these maintenance concerns promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back in the future and provide an even better stay.Sincerely, Hotel Manager

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were great! They answered all my questions curteously and professionally. The pool was maintained and so was the room. Free wifi and good tv channels! Continental breakfast options were awesome! I just struggled to communicate with the cleaning staff.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with our front desk staff and that the pool, room, and amenities met your expectations. We apologize for any challenges you faced in communicating with the cleaning staff. Your input is valuable, and we will address this to improve our overall service. We appreciate your review and hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Good

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
First, i had a hell of a time finding this place from the address given on Expedia. Remove the south from the address, you will be good. The front desk employees had there cars parked by the front door, when i checked in and out. Half blocking the driveway. Making it hard to get past their vehicles. The room itself was ok. At least it was quiet so i could sleep
Response from Hotel Manager on Jan 11, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your comments about the address clarification and apologize for any inconvenience caused by the difficulty in finding the location. We'll review and address this to improve the guest experience. We also apologize for the inconvenience caused by the front desk employees' parked cars. Your insights are valuable, and we'll take steps to ensure smoother traffic flow in the future. We're glad to hear that the room was quiet, allowing for a good night's sleep. Your input is important, and we hope to have the opportunity to improve your stay during future visits.Sincerely, Hotel Manager