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Reviews of Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1034 reviews" "
Rating 8 - Good. 266 out of 1034 reviews" "
Rating 6 - Okay. 155 out of 1034 reviews" "
Rating 4 - Poor. 78 out of 1034 reviews" "
Rating 2 - Terrible. 101 out of 1034 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino was fun
Stayed 1 night in Feb 2024
Response from Akua on May 8, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kimberly, Rocky Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. We will be back!! Security is on point and easy on the eyes too. ;)
Stayed 3 nights in May 2024
Response from DG on May 5, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Terrible

Lisa

Traveled with partner
Definitely ran down. Hotel rooms are dark & dirty, staff wasn’t the nicest. Very sketchy clientele, felt very unsafe in the casino and common areas. Hoping once they build the new casino it’s nicer and has a cleaner, safer vibe. Very disappointed in this stay/visit.
Stayed 1 night in May 2024
Response from DG on May 5, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Joan

Liked: Property conditions & facilities
Good coffee
Stayed 1 night in May 2024
Response from DG on May 6, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Property is a little dated, looking forward to the improvements they are making to the hotel. All staff were very friendly and helpful. I wasn't lucky at the casino LOL but it was fun and exciting environment. They should offer amenities for the hotel guests maybe separate entrance and parking. It was a little annoying to enter through regular entrance and show ID each time we entered back into the hotel.
Stayed 1 night in Apr 2024
Response from DG on Apr 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know the property is under renovation and its going to be even better than it is now. I cant wait for the renovations to be completed because what we really love is how close to home the hotel is for those last minute quick getaways.
Stayed 1 night in Apr 2024
Response from DG on Apr 28, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

6/10 Okay

Georgiana

Traveled with partner
Liked: Cleanliness
They had only elevator working
Stayed 3 nights in Apr 2024
Response from DG on Apr 28, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

8/10 Good

Remsen

Liked: Property conditions & facilities
Bar was short handed and when served were rude. Hotel was fine.
Stayed 1 night in Apr 2024
Response from Akua on Apr 26, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers were cold barely any hot water
Stayed 2 nights in Apr 2024
Response from DG on Apr 25, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Property is older & needs updating and surrounding area has unkept vacant lots and highway is right there.
Stayed 1 night in Apr 2024
Response from Akua on Apr 24, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

6/10 Okay

Parker

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Parking is an issue in the weekends
Stayed 1 night in Apr 2024
Response from Akua on Apr 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Terrible

Lauren

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and place was filthy
Stayed 1 night in Apr 2024
Response from DG on Apr 14, 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Akua on Apr 10, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff were incredibly helpful and went above and beyond. The rooms need serious updating.
Stayed 1 night in Apr 2024
Response from DG on Apr 7, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room I got was spacious and the bed was comfortable and clean. Will visit again for a longer stay.
Stayed 1 night in Apr 2024
Response from DG on Apr 5, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon

8/10 Good

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun at Jake’s 58, celebrating our daughter’s birthday. The casino was what I expected based on photos. Our dinner in the on-site restaurant was good. Drinks in the casino were a little pricey. The room was basic & clean. Could use a bathroom update soon but we were fine.
Stayed 1 night in Feb 2024
Response from DG on Apr 5, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service
Great experience except room was cold. Maintenance did respond quickly and initially fixed the problem. It was indicated that we could be moved to another room. However, it was almost 1 am and we were checking out in a few hours. So we opted to stay where we were. The system stopped working again. Suggest this problem needs to be fixed.
Stayed 2 nights in Mar 2024
Response from Akua on Apr 3, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Breanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much
Stayed 1 night in Mar 2024
Response from DG on Apr 1, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

Feliciana

Stayed 1 night in Mar 2024
Response from Akua on Apr 19, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Akua on Mar 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Khushaldai

Stayed 1 night in Feb 2024
Response from DG on Mar 18, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DG on Mar 18, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
Stayed 3 nights in Mar 2024
Response from Akua on Mar 12, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Deborah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Claudine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No coffee in hotel room!!..Breakfast not that great!..
Stayed 2 nights in Mar 2024
Response from DG on Mar 11, 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
truly love our run away from home for a night place at Jakes. Great staff..
Stayed 1 night in Mar 2024
Response from Akua on Mar 5, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Michael

Too small the casino and out dated rooms and bathroom
Stayed 1 night in Feb 2024
Response from DG on Mar 4, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Jonathan, St. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on Feb 29, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

4/10 Poor

Giannino

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my overnight stay
Stayed 1 night in Feb 2024
Response from DG on Feb 24, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to get your slot machine gaming on!
Stayed 1 night in Feb 2024
Response from DG on Feb 22, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time here and would stay again
Stayed 1 night in Feb 2024
Response from DG on Feb 19, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Akua on Mar 21, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and spacious. Front desk service was a bit slow but was helpful. It takes very long to be serve at the only restaurant available on the compound.
Stayed 1 night in Feb 2024
Response from DG on Feb 19, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Artie

Stayed 1 night in Feb 2024
Response from Akua on Mar 21, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This development is very great and the amenities are awesome I enjoyed my stay there and will revisit
Stayed 2 nights in Feb 2024
Response from Akua on Feb 17, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at your finger tips just needed to do some renatvation and make sure toilet flush slow
Stayed 1 night in Feb 2024
Response from Akua on Feb 13, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and both times we’ve had good experiences. My boyfriend won a bit last time and I did this time so 1:1 there lol. The rooms are a bit dated but otherwise clean and spacious. The beds and pillows are also really comfortable. A couple of things I would like to point out though, people are not easy on the doors and they are LOUD. All night long the slamming of the doors was insane. We also had a casino floor facing room second time we stayed here and for anyone wondering we heard nothing in that regard. Mind you we stayed here Super Bowl Sunday this year and got there at 2pm and there was practically nowhere to park and the casino was fairly empty so that was also a bit weird. Food here is also pretty good, pleasantly surprised. I here talks of expanding so I hope that brings some needed upgrades and I look forward to visiting once that’s all said and done
Stayed 1 night in Feb 2024
Response from Akua on Feb 13, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Mena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Jake's is the most beautiful love it i
Stayed 1 night in Feb 2024
Response from DG on Feb 5, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on Feb 5, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Terrible

Andrew

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bait and switch
Executive suite was unavailable. This detailed our entire trip. Staff was unable to rectify satisfactorily
Stayed 1 night in Feb 2024
Response from DG on Feb 4, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Place was perfect for a nights stay ! Comfortable and everyone very nice !
Stayed 1 night in Feb 2024
Response from DG on Feb 4, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Good

William G., WEST ISLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in shower !!!
Stayed 1 night in Jan 2024
Response from Akua on Feb 1, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here many times.. we enjoy the hotel and casino..
Stayed 1 night in Jan 2024
Response from Akua on Feb 1, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!