Dear Viral, We apologize for the delay you experienced upon arrival and the inconvenience regarding the kitchen package. Your feedback is concerning, and we regret any frustration it caused. Please accept our sincere apologies for the oversight. We will address this issue with our team to ensure prompt and efficient service delivery. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Margarita, Thank you for being our guest and for taking the time to review your experience. We sincerely apologize for the subpar experience you had during your stay. Your comfort and satisfaction are paramount to us, and it is disheartening to hear about the cleanliness and pest issues you encountered. We take your feedback seriously and actively address these concerns to ensure our guests a cleaner and more comfortable environment. Your experience does not reflect the high standards we strive for, and we are committed to improving our services. We hope you will consider giving us another chance to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Alicia, Thank you for being our guest and for taking the time to review your experience. We are sorry to hear about your experience. Guest satisfaction is our priority, and we regret any inconvenience. We will address your feedback and ensure a better experience in the future. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear Guest, We understand the inconvenience of having to request the usual hotel amenities. To maintain cleanliness standards, we keep these amenities at the front desk. We apologize for any inconvenience this may have caused during your stay. Please know that we are more than happy to deliver them to your room upon request promptly. Your comfort is our priority, and we appreciate your understanding as we strive to uphold our cleanliness standards. Should you need any amenities during your stay, please don't hesitate to contact our front desk, and we will be delighted to assist you. Thank you for choosing us, and we look forward to serving you again.Sincerely,Hotel management

Dear SANDEEP, We are genuinely sorry for the unacceptable condition of your room. Maintaining cleanliness and hygiene is essential, and we deeply regret that we failed to meet this standard during your stay. Your feedback is important, and we are taking immediate steps to address this issue with our housekeeping team to ensure thorough cleaning procedures are consistently followed. We understand your disappointment, and we apologize for any inconvenience caused. Please know that we are committed to improving, and we hope you'll consider giving us another chance to provide you with a much better experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel management

Dear Joanna, We are thrilled to hear you had a great stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed our convenient location and helpful staff, especially Cam at the front desk. We are pleased you appreciated the kitchen amenities. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear JOSEPH, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We are sorry for your experience. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for any inconvenience caused by the limited breakfast offerings during your stay. We aim to provide a satisfying experience for all guests, and we regret falling short of your expectations in this regard. Your feedback is important to us, and we will review our breakfast offerings to ensure they align with guest expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Edward, We sincerely apologize for the discrepancy between our advertised images and your experience. Your feedback is crucial, and we take it seriously in our efforts to improve. Rest assured, we are actively working to update our visual representations to reflect the current state of our facilities accurately. Please accept our sincere apologies for any inconvenience caused, and we hope for the opportunity to exceed your expectations in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your experience with us. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We will share your valuable feedback with the appropriate team as we continually strive to enhance our future offerings. Moreover, we regret any cleanliness issues and delays in check-in that caused you discomfort. We will address this with our housekeeping and front desk team to ensure this is not repeated. Your comfort is important to us, and we'll strive to improve. We appreciate your loyalty; we hope to make your next stay with us exceptional.Sincerely,Hotel Management

Dear Amber, We are truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused regarding the cleanliness issues. We aim to provide clean and comfortable accommodations and regret not meeting the standard we strive to maintain. We take such concerns very seriously and will promptly notify our pest control team to address this issue. Your feedback is invaluable in helping us keep our standards, and we assure you that we are taking steps to rectify this situation. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Maryl, We are delighted to hear that you found Extended Stay America a good value for your stay! Providing excellent value for our guests has always been our goal, and we're pleased you were satisfied with your experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely,Hotel Management

Dear Killian, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your stay. Rest assured, we take your comments seriously and will address them with our housekeeping team to ensure such lapses are rectified. Additionally, we appreciate your concerns about the condition of our property and the elevator. Your safety and comfort are our top priorities, and we will work diligently to improve in these areas. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Angel, Thank you for your review. We understand the importance of providing a clean and comfortable environment, and we apologize for any inconvenience caused by not meeting this expectation during your stay. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issues, implementing thorough inspections and necessary treatments. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management

Dear Nicole, Thank you for your review. Ensuring the quality and functionality of our property is our top priority. Therefore, we sincerely apologize for any inconvenience you experienced during your visit. We will work with our concerned department to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear David, Thank you for sharing a review of your stay. It is disheartening to hear that the hotel's recent conversion did not meet your expectations. We understand your concerns about the changes in the property and the lack of amenities provided. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Your feedback is invaluable, and we will address these issues with our team to ensure a better experience for our guests in the future. Should you consider giving us another chance, we are committed to improving our services and providing a more satisfying experience. Sincerely,Hotel Management

Dear Gisella, We are deeply sorry to hear about your disappointing experience. Providing a clean, safe, and welcoming environment is paramount to us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. Please know that the pictures displayed are meant to represent our rooms accurately, and we will review them to ensure they reflect the reality of our accommodations. We understand your frustration and apologize for any inconvenience caused. Should you reconsider staying with us in the future, we are committed to providing you with a much-improved experience.Sincerely,Hotel Management

Dear Maria, We are thrilled to hear that you had a great time during your stay! Your enjoyment is our top priority, and we are delighted that everything meets your expectations. Your appreciation means a lot to us, and we would love to share it with our team. We look forward to welcoming you back for another wonderful experience at our hotel.Sincerely,Hotel Management

Dear Maria, We apologize for any interaction you experienced that did not meet our usual standards of hospitality. Providing excellent customer service is a top priority for us, and we will address this matter with our team to ensure that all guests receive the courteous and respectful service they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Oscar, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the various issues you encountered during your recent visit, including the emergency ceiling sprinkler, breakfast service, shower water pressure, and bed comfort. Your feedback is invaluable to us, and we assure you that we will address these issues promptly with our team to prevent any recurrence in the future. Despite these challenges, we are grateful that you appreciated the nearby amenities. Your satisfaction is paramount to us, and we are committed to ensuring a better experience for you on your next visit. Thank you for your understanding and for giving us the opportunity to improve.Sincerely,Hotel Management

Dear Sophia, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Dominic, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Maria, Thank you for selecting Extended Stay America during your trip. Reading about your experience brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Ricardo, Thank you for reviewing your visit to our hotel. Please accept our sincere apologies for any housekeeping oversights you observed. We follow strict standards regarding our suites' upkeep and pest control, and we are sorry this was not your experience. Moreover, we prohibit any illegal activities within our premises and work closely with the local police authorities to ensure the safety of our guests. Please know we take your concerns seriously and appreciate you bringing these observations to our attention. We are committed to providing a pleasant environment for all our guests and hope you will allow us another chance to regain your confidence in our hotel.Sincerely,Hotel Management

Dear Paula, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Further, we have instructed our team to keep the towel stock sufficient, so the guests do not need to wait. Also, the housekeeping team is checking the room and will work on the missed spots. Considering our great location, please give us another opportunity to provide better service.Sincerely,Hotel Management

Dear William, Thank you for taking the time to write a review of our hotel as a repeat guest. It is nice you had a positive and memorable time in the past with our brand. However, your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you and your wife give us that chance.Sincerely,Hotel Management

Dear Claudio, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Genevieve, Thank you for taking the time to review. We regret knowing that the cleanliness of the room compromised your stay. Cleanliness is our top priority, and your comments do not align with our standards. We will make sure this does not occur for our future guests. Your insights about the bed are appreciated, and we hope you will stay with us again for a much better experience.Sincerely,Hotel Management

Dear Harwani, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear ANU, Thank you for taking the time to share your experience. We appreciate your positive note on amenities and cleanliness. However, we apologize for any inconvenience regarding the sheets. Your input is valuable, and we'll address this matter to ensure a more comfortable experience in the future. We appreciate your understanding and hope for the opportunity to provide you with a more seamless experience.Sincerely,Hforel Management

Dear Silvia, Thank you for your visit and for taking the time to write a review. We follow strict industry standards regarding the cleanliness and comfort of our accommodation. Therefore, we sincerely apologize this was not your impression. The issues you have described are not typical of our service standards. We take feedback like yours very seriously and have shared your concerns with our housekeeping team and pest control provider to prevent such oversights from repeating. Please do revisit us as we are committed to regaining your trust and hope for an opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Myer, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Jennifer made your stay memorable with her friendly demeanor and insightful recommendations. Your positive comments are truly appreciated, and we will make sure to recognize Jennifer for her exceptional service. We look forward to welcoming you back for another amazing stay.Sincerely,Hotel Management