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Reviews of Hampton Inn & Suites Thousand Oaks, CA

2.5 out of 5
Hampton Inn & Suites Thousand Oaks, CA
510 N Ventu Park Rd, Thousand Oaks, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Charlie, Portola

Liked: Cleanliness, staff & service
Lots of kids running around; room smelled of disinfectant; bedding old; no daily maid service; no vending machines; $10 parking in the suburbs seems excessive; tired furniture; small TV; Slow internet
Stayed 3 nights in May 2024

2/10 Terrible

John, Newbury Park

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nightmare. The Hampton Inn & Suites’ quality has fallen-off precipitously. I wish I never stayed there. I have been a dedicated guest/customer for years. This experience was the unfortunate icing on the cake (this being the second consecutive bad time).
Stayed 1 night in May 2024
Response from Annie on May 20, 2024
Hello John,Thank you for taking the time to provide your feedback. We truly strive to create an enjoyable stay for all of our guests, and we are sorry to hear that we did not meet your expectations. I have shared your feedback with our team, and will do our best to improve our location going forward. We hope to have the chance to welcome you back again.

10/10 Excellent

vanessa

Liked: Staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in May 2024
Response from Annie on May 20, 2024
Hello Vanessa,Thank you for your feedback. We are so glad to hear you enjoyed your time with us! We hope to see you again soon.

2/10 Terrible

John, Newbury Park

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What a bust. Avoid this place. Absolutely not worth the money (unless of course you prefer to listen to your neighbors whisper to one another and have sharp staples protrude from the carpet and stab your feet). No exaggeration, honest truth.
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was very good.
Stayed 4 nights in May 2024
Response from Annie on May 16, 2024
Hello David,Thank you for taking the time to share your feedback. We hope to welcome you back again soon!

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of tucked away but a nice place
Stayed 2 nights in May 2024
Response from Annie on May 16, 2024
Hello Jakob,Thank you for your response, we hope to serve you again soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Exceeded expectations
Stayed 1 night in May 2024
Response from Annie on May 16, 2024
Hello Susan,Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your stay. We hope to serve you again in the future!

8/10 Good

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of tucked away but a nice place
Stayed 2 nights in Feb 2024
Response from Annie on May 16, 2024
Hello Jakob,Thank you for your response! We're glad to hear you enjoyed your time with us, we hope to see you again soon!

10/10 Excellent

John, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place good price friendly staff
Stayed 1 night in Apr 2024
Response from Annie on Apr 28, 2024
Hello John,Thank you for your response! We are happy to hear you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Elizabeth, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked back in a quiet corner of a small shopping center. Easy walk to WalMart for groceries. Excellent staff!
Stayed 1 night in Apr 2024
Response from Annie on Apr 28, 2024
Hello Elizabeth,Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your time with us. We hope to serve you again in the future!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for one night. Property clean and safe. Staff friendly and helpful. Breakfast is good and not cramped. Shower flow was plentiful. Beds were a bit hard for us as we sleep better in softer beds. Freeway was nearby and constant white noise. Pool small but warm. Hot tub available.
Stayed 1 night in Apr 2024
Response from Annie on Apr 13, 2024
Hello Katherine,Thank you for taking the time to share your recent stay experience. We are delighted to hear you enjoyed your stay at our property. We hope to welcome you back again soon!

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 8, 2024
Hello Van,Thank you for sharing your feedback. We are glad to see you enjoyed your stay. We hope to welcome you back again soon!

2/10 Terrible

Kevin

When we arrived late evening to check-in we were told by the gentleman at the front desk that their wasn't a room for us because EXPEDIA had overbooked. We had booked this room 5 weeks prior to our check-in day! I had to spend 1.5 hrs on the phone with someone from EXPEDIA while they tried to find us another hotel. Fortunately PALM GARDEN took us in for the 3 nights otherwise we would have been on the street. We checked into PALM GARDEN at 1:30AM. We've booked many trips with EXPEDIA. We certainly didn't deserve this kind of treatment. My wife ended up getting really sick from all the stress related to this incident. I would like for someone from EXPEDIA to contact us concerning this troubling event. AWAITING YOUR RESPONSE. Thanks
Stayed 3 nights in Mar 2024

8/10 Good

Craig

Stayed 1 night in Mar 2024
Response from Annie on Apr 11, 2024
Hello Craig,Thank you for your response. We are happy to see you enjoyed your stay. We hope to welcome you back again soon!

6/10 Okay

natalie

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel was good for our purposes. We were in town for a sports tournament, one night. It is in close proximity to a Walmart and food services, that was great. The room itself was a nice size but the air conditioner is as loud as a generator every time it turns on and both the bed and pull out sofa bed were not comfortable. Other than those things the stay was good
Stayed 1 night in Mar 2024
Response from Annie on Mar 16, 2024
Hello Natalie,Thank you for taking the time to share your recent stay experience with us. We are happy to hear we fit your needs while you were in town. I have shared your feedback with our team, and will continue to improve our location going forward. We hope to welcome you back soon!

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good to stay at, nice, clean, parking is nit included, breakfast is included. Overall good stay.
Stayed 1 night in Mar 2024
Response from Annie on Mar 11, 2024
Hello Elizabeth,Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay, and we hope to welcome you back again in the future!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Annie on Mar 5, 2024
Hello April,Thank you for your response. We are happy to see you enjoyed your time with us. We hope to welcome you back again soon!

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable bed and pillows. Nice size room. Adequate towels and toiletries. Breakfast wasn’t the best. The sausages were very overcooked and oatmeal was super watery. Coffee weak. Also no pen and paper pad in the room.
Stayed 3 nights in Feb 2024
Response from Annie on Feb 29, 2024
Hello Cynthia,Thank you for your feedback. We have shared your concerns with our team, and will do our best to improve our location going forward. Thank you again for your time, we hope to welcome you back again in the future.

10/10 Excellent

Ingrid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Annie on Feb 17, 2024
Hello Ingrid,Thank you for your response; we are so glad to see you enjoyed your stay with us. We hope to welcome you back again in the future!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Annie on Feb 12, 2024
Hello Karen,Thank you for your response. We are happy to see you enjoyed your time with us. We hope to welcome you back again soon!

10/10 Excellent

Christina, Rancho Santa Margarita

Stayed 2 nights in Feb 2024
Response from Annie on Mar 21, 2024
Hello Christina,Thank you for providing your feedback. We are happy to see you enjoyed your stay. We hope to serve you again soon!

8/10 Good

Laurin

Liked: Staff & service, property conditions & facilities
Response from Annie on Feb 12, 2024
Hello Laurin,Thank you for your response. We are happy to hear you enjoyed your stay. We hope to serve you again in the future!

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Feb 2024
Response from Annie on Feb 5, 2024
Hello Craig, Thank you for your response. We are happy to hear you enjoyed your time with us. We hope to serve you again in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Dec 2023
Response from Annie on Feb 1, 2024
Hello Paul,Thank you for your response. We are so happy to see you enjoyed your time with us. We hope to serve you again soon!

10/10 Excellent

Linda

Clean, great bed and yummy breakfast
Stayed 1 night in Jan 2024
Response from Annie on Feb 1, 2024
Hello Linda,Thank you for taking the time to provide your response. We are delighted to hear you enjoyed your time with us. We hope to serve you again in the future.

6/10 Okay

Debbie

Liked: Staff & service
Tissue not restocked and sink blocked but staff remedied it quickly. Nice staff. Visiting family in the area so it was convenient.
Stayed 2 nights in Jan 2024
Response from Annie on Jan 23, 2024
Hello Debbie,Thank you for taking the time to share your response. We are so glad to hear that you enjoyed your stay. We hope to serve you again soon!

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Annie on Jan 23, 2024
Hello Randy,Thank you for your feedback. We hope to welcome you back again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to food and shopping. Breakfast was plentiful though the omelets were overcooked. Overall a nice place to stay.
Stayed 1 night in Jan 2024
Response from Annie on Jan 13, 2024
Hello Michael, Thank you for your feedback. We are happy to hear you enjoyed your time with us. We hope to serve you again in the future.

8/10 Good

Ana, calexico

Stayed 2 nights in Jan 2024
Response from Annie on Feb 1, 2024
Hello Ana,Thank you for your response. We are happy to see you enjoyed your time with us, and hope to welcome you back again soon!

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Annie on Jan 13, 2024
Hello Tricia, Thank you for your feedback. We hope to welcome you back again soon!

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Annie on Jan 1, 2024
Hello James,Thank you for taking the time to provide your feedback. We are happy to see you enjoyed your time with us. We hope to serve you again soon!

10/10 Excellent

Hector, Lake Elsinore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and good breakfast
Stayed 1 night in Dec 2023
Response from Annie on Dec 29, 2023
Hello Hector,Thank you for your response. We are happy to hear you enjoyed your time with us. We hope to welcome you back again soon!

6/10 Okay

Odilon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Annie on Feb 1, 2024
Hello Odilon,Thank you for your response. We hope to welcome you back again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Annie on Dec 29, 2023
Hello Julie,Thank your feedback. We are happy to see you enjoyed your time here. We hope to serve you again soon!

10/10 Excellent

Kathy

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Annie on Dec 29, 2023
Hello Kathy,Thank you for your response. We are so happy to hear you enjoyed your time with us. We hope to welcome you back again soon!

8/10 Good

Morten

Liked: Staff & service, property conditions & facilities, room comfort
The carpets in the commom areas should be cleaned or install new.
Stayed 3 nights in Dec 2023
Response from Annie on Dec 26, 2023
Hello Morten,Thank you for taking the time to provide your feedback. We hope to have the opportunity to serve you again in the future.

8/10 Good

Jean

Stayed 1 night in Dec 2023
Response from Annie on Jan 1, 2024
Hello Jean,Thank you for your response! We hope to welcome you back again soon.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Annie on Dec 12, 2023
Hello Caroline,Thank you for your response. We are so glad to see you enjoyed your time with us. We hope to serve you again in the future!

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell and trash surrounding the parking and entrance was smelly and tacky. There were also smells in the rooms and down the hallways smelled like old urine. Staff was nice, but we won't be going again
Stayed 1 night in Dec 2023
Response from Annie on Dec 12, 2023
Hello Deborah,Thank you for taking the time to provide your feedback. We strive to create a comfortable and clean stay for all of our guests. I am sorry to hear we fell short during your time with us. I have shared your feedback with our team. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit hard to find. It’s behind WalMart on Ventu Park road. It needs a sign to direct you to front of hotel. All else great.
Stayed 4 nights in Nov 2023
Response from Annie on Nov 30, 2023
Hello Pamela, Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your time with us. We hope to welcome you back soon!

10/10 Excellent

tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its like hiding off the street. Would come.again
Stayed 1 night in Sep 2023
Response from Annie on Nov 30, 2023
Hello Tina,Thank you for your response. We are happy to hear you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

Magdaleno

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great service.
Stayed 1 night in Nov 2023
Response from Annie on Nov 30, 2023
Hello Magdaleno,Thank you for your response. It is our pleasure to deliver our Hamptonality throughout your stay. We hope to serve you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable.
Stayed 3 nights in Nov 2023
Response from Annie on Nov 30, 2023
Hello Robert,Thank you for providing your valued feedback. We are so glad to hear you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Annie on Nov 6, 2023
Hello Larry,Thank you for taking the time to share your feedback. We are happy to see you enjoyed your stay. We hope to serve you again soon!

10/10 Excellent

Samir

Stayed 1 night in Oct 2023
Response from Annie on Nov 27, 2023
Hello Samir,We are so happy to see you enjoyed your time with us. We hope to welcome you back again soon!

10/10 Excellent

Todd, Peyton

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My first time here.. The staff were nice and helpful! I'm going to stay here again when I come back to CA to visit m family.
Stayed 7 nights in Oct 2023
Response from Annie on Nov 3, 2023
Hello Todd,Thank you for providing your valued response. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not like that they charge 10.00 for parking
Stayed 1 night in Oct 2023
Response from Annie on Oct 31, 2023
Hello Robert,Thank you for taking the time to provide your valued feedback. We are so happy to hear you enjoyed your time with us. We hope to serve you again soon!

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Annie on Oct 31, 2023
Hello Mary,Thank you for your feedback. We hope to welcome you back again soon.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Amenities
This is a friendly hotel. Staff is great, breakfast is great, the round the clock coffee at no charge is incredible . Upscale area with very competitive rates . Loved it
Stayed 1 night in Oct 2023
Response from Annie on Oct 31, 2023
Hello Elizabeth,Thank you for sharing your recent experience with us. We are so happy to hear you enjoyed your time with us. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

ngan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Annie on Oct 31, 2023
Hello Ngan,Thank you for your stay feedback. We are happy to see you enjoyed your time with us. We hope to welcome you back soon!