2/10 Terrible
MARCIA E.
Jun 4, 2024
Liked: Cleanliness
terrible host experience
It's difficult to know where to start with the number of things wrong with this host and property. I'll start by saying, Sebastian should not be allowed to manage a VRBO property; he's non-responsive and ill-equipped to do much more than show up for casting calls. I'll list the ways in which he made our stay miserable:
1. the most unresponsive host I've ever dealt with. Upon check-in, it took him over 24-hours to give a one sentence response.
1. When we arrived cleaning staff was still on property many hours after check in time.
2. The condo is listed as sleeps 8. It had four dinner plates, no mugs, no cooking utensils like a spatula or baking sheet or measuring cups etc etc. and certainly no extras like a blender.
3. We made numerous attempts to contact him regarding these shortages. No response.
4. This is a 3-story condo! Listing does not represent this.
4. My daughter was at Cedars Sinai for open heart surgery and when her stay was extended, Sebastian agreed to extend our stay and updated it in the VRBO portal...until he got a better offer from new guests. He rescinded the two additional nights, no apologies, no empathy, no humanity. He framed the sudden change as "renovations that slipped his mind" though the cleaning crew was knocking at the door at 10am. Who cleans the day of construction and renovations?
This is not the sanctuary promised in the description. What was already a stressful situation, Sebastian made worse.
MARCIA E.
Stayed 5 nights in May 2024