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Reviews of Residence Inn Ontario Airport

3 out of 5
Residence Inn Ontario Airport
2025 Convention Center Way, Ontario, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 394 out of 815 reviews" "
Rating 8 - Good. 201 out of 815 reviews" "
Rating 6 - Okay. 85 out of 815 reviews" "
Rating 4 - Poor. 63 out of 815 reviews" "
Rating 2 - Terrible. 72 out of 815 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
The room was dirty and smelled like indian food real bad tv dident work Will knot go back
Stayed 1 night in May 2024

2/10 Terrible

Silvana

Disliked: Cleanliness
Stayed 2 nights in May 2024

4/10 Poor

Hu'avai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great. Getting checked in was horrible. Wasn’t able to use our Expedia booking so had to turn around and pay even more for the same room we already paid for. And still have yet to receive any email on the decision if we get a refund or not.
Stayed 2 nights in Apr 2024

8/10 Good

Yi Wei

Traveled with family
Liked: Cleanliness, amenities
Their kitchen is very under-staffed. Not able to have breakfast as many people were waiting for food to come out. Eventually their kitchen closes at 9am, so tough luck to the people who were still waiting.
Stayed 5 nights in Mar 2024

10/10 Excellent

Rickk

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Buildings need some TLC. Staff was great. Place was clean. Kitchen needed some items
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Excelente locación muy cerca del centro de convenciones!
Stayed 1 night in Apr 2024

6/10 Okay

Hugo, Henderson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It looks like this used to be apartments. Now they are very old. smell in room is not nice. I wouldn’t stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Katelyn

Stayed 1 night in Apr 2024

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a good space inside the room. The only thing it had a bad odor at soon you enter the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Katrena

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

TERESITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 9 nights in Mar 2024

8/10 Good

Elisa

No comenta
Stayed 4 nights in Mar 2024

8/10 Good

Rahel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 4 nights in Mar 2024

8/10 Good

Alina, Fresno

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

A'yeisha

Stayed 5 nights in Mar 2024

4/10 Poor

Brandi, New York

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and check in was fine, but the property is really run down and the rooms are old and worn and didn't smell great. Someone was pounding on doors at 1am, which made it feel unsafe. And I really can't believe parking is not included in the price. Would not stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

BreAnna

Liked: Staff & service
Stayed 4 nights in Feb 2024

4/10 Poor

Cristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jill

Disliked: Cleanliness, property conditions & facilities
We attempted to stay at this place and after trying four different rooms we ended up switching hotels. Two of the rooms smelled like smoke, one room like cats and litter boxes, and one strong of curry. My daughter had a difficult time breathing and broke out in hives. We both had headaches after trying to stay overnight in the room with curry smell but it was just too strong. It was also not very clean. Dishes were dirty upon pulling them out of the cupboards, bathroom sink cabinet looked like it had been chewed on by a pet. Windows didn't close correctly which didn't allow them to lock which made for a safety issue. Other guests from our group moved as well as they had rooms that weren't clean (crumbs and hair on sheets - had not been washed), other odors, wet carpet. The staff tried to remedy it by switching rooms and they were accommodating to cancelling our other nights due to our distress. Unfortunately it was a stressful situation and I would not recommend this place to anyone.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joibeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024

6/10 Okay

Inkyung

Disliked: Property conditions & facilities
I always love to stay Residence Inn, but this time I was so disappointed. This hotel has not been up grade for a long time. I saw the chairs worn out and the carpet seems old and dirty.
Stayed 3 nights in Feb 2024

6/10 Okay

Marian

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Poor maintenance, lack of kitchen utensils and dishes, bad and dirty laundry equipment .
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Ena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Ena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was a good stay
Stayed 7 nights in Jan 2024

2/10 Terrible

ROCHELL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

6/10 Okay

MARK, KENT

Liked: Cleanliness, property conditions & facilities
Two things were poor. First, initial navigation to our room at night was confusing, buildings and signage poorly thought out. Front desk lady made a half-hearted stab at explaining it by pointing at paper maps but it wasn't until I got outside that I realized this facility is something like a dozen different buildings. Signage was stupid small. We heard other people comment on it. Second, there were three small, rock hard pillows on the bed. This was a surprise, I hadn't experienced this in a hotel anywhere in the country in the previous 40 years. Sleep was poor. I won't be back to this hotel. Sorry to trouble you: hope you can fix this stuff.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Toni

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The Marriott Residence Inn Ontario Airport location does not represent the Marriott product I am accustomed to experiencing. The room heater did not work until maintenance came to do a reset, the kitchen sink facet was stripped it was a challenge to turn to facet on, the new smoke detector install worked while the old one had wire exposed hanging from the ceiling, and the carpet looked dirty and old. Maintenance also had to fix our TV because there was no signal. The bathroom was outdated. There were large paint chunks missing from the bedroom wall. There were wooden pallets behind a storage placed on the ground outside on the property. A remodel needed! I will not stay there again! Overall, the room was unkept! Disappointed with 524.
Stayed 1 night in Jan 2024

8/10 Good

Jill, Tacoma

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2024

2/10 Terrible

Cheryl

Stayed 6 nights in Jan 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Nicholas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved this property because of the hot tub and its proximity to the airport. When I got there, the hot tub was out of order, and there was no shuttle to the airport. Additionally, I had to pay for parking. I would have chosen another hotel if I had known these things. Further, the room was dirty, and smelled bad.
Stayed 1 night in Jan 2024

6/10 Okay

Daisy Mae

Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Stayed 1 night in Jan 2024

10/10 Excellent

Lawanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and cozy
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a run down hotel and dirty. We stay at Marriott Residence hotels all the time and have never been to one so run down. The bed was very comfortable but the room had no hair dryer and was really run down and not the cleanest
Stayed 1 night in Jan 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Edgar

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay kudos to heather a great help
Stayed 13 nights in Dec 2023

10/10 Excellent

KEITH, Cincinnati

Traveled with group
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Valentin

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Our stay was 6 days, we needed to do laundry. 4 washers in laundry room and only 1 worked. Also our water heater leaked every night, wet socks everytime we stepped into restroom area. Also kitchen is not very well stocked, poor lighting in room also.
Stayed 5 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

Roberto

Stayed 1 night in Dec 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Nice property besides the the huge stain on the carpet.
Stayed 1 night in Dec 2023

4/10 Poor

Juping

Stayed 5 nights in Dec 2023