Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Yelena.

Offering the most comfortable respite along your travels was a pleasure, David. We hope you will always choose Sheraton Gateway Los Angeles Hotel when you are in the area!

Easing your travels with our ideal location near LAX was a joy, Peter. We hope to do it again soon! Thanks for the awesome review!

It is disheartening to hear that you were not satisfied with your recent stay. We are eager to learn more details from you as we are eager to improve and provide attention to any areas in need. Hopefully, we can connect soon and begin to improve your impression.

Thank you for visiting! We are grateful for your star-rating, please come back soon, Janet!

Thank you for sharing your feedback, Steven. We're sorry to hear that certain aspects of your stay didn't meet your expectations, especially regarding our rates. We are eager to learn more about your experience so we can enhance any future visits. Safety is a top priority, and the absence of a bath mat is certainly an oversight we will address immediately. We appreciate your input and hope to provide a more satisfying stay overall.

Richard, we are honored to receive your perfect score! We regret our parking rates did not impress you though. We do price competitively within the area but we will continue to assess and adjust accordingly. Thank you for highlighting this! We hope to impress you even further the next time you are in LA.

Thank you for the five-star rating, Jacob! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

Robert, we are glad our location was ideal for you and provided a 10/10 experience. All of us at Sheraton Gateway Los Angeles Hotel hope to host you again!

Horacio, we love that our convenient features, particularly Starbucks, made your stay enjoyable! Be sure to share any more details about your experience as we are eager to earn those last few stars. Thank you!

Melissa, it's rewarding to hear that you found Sheraton Gateway Los Angeles Hotel to be a wonderful choice during your visit, from the cleanliness of the property to the efficient shuttle service and the beautiful pool. It’s especially gratifying that you felt you received great value in such a prime location. Thank you for your plans to stay with us again! Qe look forward to welcoming you back for another exceptional experience!

Jacqueline, it's wonderful to hear that you enjoyed the spaciousness and comfort of your room at Sheraton Gateway Los Angeles Hotel. It’s pleasing that the coffee machine was to your liking, though it's noted that the absence of a kettle was a surprise. Feedback like yours helps us in enhancing our guest experience, and perhaps we can ensure that all such amenities are available in the future. Thank you for staying with us, and we look forward to your next visit!

Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Justin.

Thank you for your five-stars, Kay. We look forward to your return and hope it's soon!

Receiving your five-stars means a lot to us, Jacqueline! Thank you and we hope to see you again soon.

Raven, learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit.

Saul, thank you for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us at Sheraton Gateway Los Angeles Hotel. It's delightful to know that you found our property excellent, with spacious, clean, and comfortable rooms. We're so grateful for your kind words about our staff, and we're glad that you felt welcomed and well taken care of by our reception team. We're pleased that our convenient location near LAX and the efficiency of our complimentary shuttle service added to your overall experience. It's fantastic to hear that you enjoyed exploring the nearby attractions and that you're already planning to come back and stay with us again. We can't wait to welcome you back for another memorable stay!

Erick, your 5-star rating has brought a smile to our faces! We are grateful for your feedback and can't wait for your next visit.

Reading that our leisure amenities contributed tremendously to your wonderful stay is exciting! Hopefully, you can revisit Sheraton Gateway Los Angeles Hotel for another relaxing dip in the pool! See you then!

Thank you for choosing our property for your recent stay, Maribel. We look forward to providing you with an improved experience during your next visit.

Aisha, we are proud to read our complimentary shuttle and on-site amenities provided the utmost convenience. Thank you for choosing Sheraton Gateway Los Angeles Hotel. Revisit anytime!

Glenn, thank you for sharing your experience with us. We appreciate your understanding regarding our early check-in policy, and we're glad to hear that you found it reasonable. However, we apologize for any inconvenience caused by the additional charge when you arrived 15 minutes early. We understand your frustration, and we agree that customer satisfaction is paramount. We would love to hear more from you on how we can enhance our procedures to ensure a more seamless experience for our guests in the future. We truly value your input, and we hope to have the opportunity to welcome you back for a more satisfying stay.

Samara, we are disappointed you did not have a peaceful night's rest while with us. We would love to learn more specifics from you as we are eager to improve this for any future visits. Thank you and we hope to talk soon!

Thank you Lisa for your star rating! We look forward to having your visit us again.

Knowing that every moment of your stay at Sheraton Gateway Los Angeles Hotel was flawless has us all excited, Jennifer! Thanks for sharing your positive thoughts. Revisit soon!

Thank you for sharing your feedback, Kelsey. We sincerely apologize for the inconvenience you experienced with our shuttle service and the lengthy check-in process after such a long flight. It's clear we missed several opportunities to make your stay comfortable. We understand how these issues compounded your discomfort, especially when coupled with noise disturbances. Please know that your comments have been taken to heart and are being addressed to improve our service and facilities. We are committed to providing a pleasant and comfortable experience for all our guests and hope to have the opportunity to discuss this with you further. We are eager to show you improvements on a future visit.

Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Colleen!

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, John!

Thank you for your feedback, Richard. We apologize for the wait you experienced upon your early arrival and any inconvenience this caused, especially after a long flight. We strive to accommodate our guests as efficiently as possible, and it’s clear we fell short in your case. We also understand your concerns about the early arrival charge, and we are reviewing our policies to better assess our guests' expectations and needs. Your experience is valuable to us as it helps us improve. We hope to have the opportunity to connect and learn more from you and to serve you in the future better and make your next stay more seamless and enjoyable.

The experience you had is certainly unusual and concerning. We are unaware of this incident and hope to connect with you soon to learn more from you. We are confident we can get to the bottom of this and restore your trust. Thank you, Kelly.

Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area, Russell!

Jeffrey, thank you for your glowing review and for choosing our hotel! We're thrilled to hear that you love everything about your stay with us. Your feedback regarding the carpet in the hallways is greatly appreciated. We understand the importance of maintaining a high standard of cleanliness and ambiance throughout our property. Rest assured, your comments have been noted, and we are actively working to address this issue to ensure a more pleasant experience for all our guests. We hope to welcome you back soon for another memorable stay!

Thank you for sharing your experience, Krystal. We're truly sorry to hear about the difficulties you encountered during the booking process and the service provided by our front office manager. It's important to us that our staff not only adheres to guidelines but also delivers service with empathy and understanding. We appreciate hearing that other team members were helpful, but we recognize the overall experience did not meet the standard we aim to uphold. Your feedback is crucial for our improvement, and we are addressing these concerns to ensure a more supportive and responsive approach in the future. We hope to have another opportunity to demonstrate our commitment to excellent guest service on your next visit. Should you want to share any more details we are always available.

How exciting to know we provided you with a 10/10 hospitality experience! Thank you from all of us at Sheraton Gateway Los Angeles Hotel for offering your positive feedback. See you next time, Jun Seong!

Thank you for sharing your experience, Christina. We sincerely apologize for the cleanliness issues you encountered in the bathroom. This is certainly not up to our standards, and we understand how disappointing this must have been for you. Please rest assured that your feedback has been passed on to our housekeeping team to ensure this is an isolated issue that is corrected moving forward. We are always eager to learn more details about our guests' experiences and would love to connect. We hope to have another opportunity to restore your confidence in our hotel.

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely, Juan.

Thank you for your wonderful feedback, Crystal! We're delighted to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team charming. It's fantastic to know that you enjoyed the selection of foods from Costero and that your room was sparkling clean and peaceful. We're also glad that our proximity to the rental car place was convenient for you. We apologize for any inconvenience caused by the construction work in the area, but we appreciate your understanding that it's temporary. We look forward to welcoming you back soon for a perfect all-around trip!

Thank you for sharing your experience, Timothy! We're delighted to hear that our hotel provided you with a clean, quiet, and secure place to rest during your layover after a long flight. It's wonderful to know that we could make your last flight connection home more comfortable. Your comfort and well-being are important to us, and we're glad we could contribute to a positive experience. We hope to welcome you back for another comfortable stay at the Sheraton Gateway Los Angeles Hotel in the future!