For a Sofitel we've been a bit disappointment. The room cleanness is mostly a big issue for us and mosquitoes made outside stay after 6 pm almost impossible.
There are good things to say about the hotel, friendly staff, great breakfast but good things got cancelled due to bad experience.
Ok, the room is fair, pretty big, decent design but it's not clean. We found pee stains on toilet as we arrived, floor was filthy and during all our days there I never seen a cleaning mop or anything to wash the floors. We had to disinfect the toilet our self, I put some sanitizer all over the toilet cap (it left a white spot when dried) and noticed it was still there after 2 days, this is how great the cleaning is. We asked for our sheets to be changed on 3rd day, was never changed and our bed was made in front of us, weird, left me speak less after they left, I thought is a joke.
I told the front desk staff the room is not cleaned right, the conclusion they reached is to tell the cleaners to arrange my things. I have no problem with my things being touched, was never the problem. I didn't even bother to explain in more details as I told them the room needs proper cleaning.
Then, you get a garden. First thing, wifi there is not working. I tried to stay with my laptop out to enjoy a bit of free air, disappointment again. After 6 PM the mosquitoes invade the outsides, you can not stay out for more then 5 minutes, I dare you to try, never seen something like this before. There was a spray insid