Interior entrance

Reviews of Overton Hotel and Conference Center

4 out of 5
Overton Hotel and Conference Center
2322 Mac Davis Ln, Lubbock, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1003 reviews" "
Rating 8 - Good. 197 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room… super easy check in
Stayed 1 night in Apr 2024
Response from Kurt Metcalf, General Manager on May 6, 2024
It is wonderful to hear we are on the right track! Thank you for supporting our business and leaving a detailed review.

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar and Grill was great!!
Stayed 2 nights in Feb 2024
Response from Kurt Metcalf, General Manager on Apr 30, 2024
Thank you for your amazing review of our property! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 Excellent

mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient nice rooms room service
Stayed 1 night in Apr 2024
Response from Kurt Metcalf, General Manager on Apr 30, 2024
Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

10/10 Excellent

Roxanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Destiny

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from Kurt Metcalf, General Manager on Apr 25, 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Nikki, Trophy Club

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good facilities.
Stayed 1 night in Apr 2024
Response from Kurt Metcalf, General Manager on Apr 12, 2024
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We look forward to future opportunities to show you the finest in West Texas Hospitality

8/10 Good

Brad

Stayed 2 nights in Apr 2024

10/10 Excellent

Clayton, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get location and great hotel!
Stayed 1 night in Mar 2024
Response from Kurt Metcalf, General Manager on Mar 15, 2024
Thank you for taking the time to review our property. Here at the Overton Hotel and Conference Center, we strive to create a culture of true hospitality and service excellence. We are pleased to hear that we are achieving our goal. We look forward to serving you again in the near future.

10/10 Excellent

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining and drink options. The staff is a bit slow so the wait takes a bit to get food. The room was very clean and comfortable, we had a city view which was pretty at night. It is expensive I will say, considering how old everything seems. Some of wood the furniture in the room is splintering off or has damage from previous tenants or wear and tear. Just because of how expensive it is a night I may try a Hilton the next time I travel to Lubbock to compare the two.
Stayed 1 night in Mar 2024
Response from Kurt Metcalf, General Manager on Mar 15, 2024
I would like to thank you for your candid comments about our hotel. We appreciate you taking the time to share your experience with us. I will address these things with my team, and take a closer look at the room in which you stayed. I do not want to leave a negative impression on your time here. Thank you again for your review and we hope to see you in the future.

2/10 Terrible

Hayden

Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel. Very nice hotel! Excellent amenities. Great restaurant and coffee. Jim was very nice too. Will be staying again. Next time. I am in Lubbock.
Response from Kurt Metcalf, General Manager on Mar 5, 2024
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us—and we agree, Jim is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to serving you again in the future!

2/10 Terrible

Oswald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, no microwave, no house keeping for 3 days and requested for my room to be clean and agreed, however, no one came to even change the bed sheets or towers for 3 days! Just a horrible experience, however, the bar and staff were really nice!
Stayed 3 nights in Feb 2024
Response from Kurt Metcalf, General Manager on Feb 20, 2024
Thank you for your review and for choosing our hotel. I appreciate your feedback and have addressed the cleanliness concerns in your room with my Director of Rooms. This is very unacceptable and I will be discussing our service standards with our Executive Housekeeper to ensure that our guests are receiving the best service. Thank you very much for your time and we look forward to serving you again when your travels bring you back to Lubbock.

10/10 Excellent

SHOVA

Traveled with family
Liked: Amenities, property conditions & facilities
Very close to Texas Tech. Neat. Beautiful hotel and Breakfast was good. I loved everything about the hotel. Would stay here again.
Stayed 1 night in Feb 2024
Response from Kurt Metcalf, General Manager on Feb 20, 2024
Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Gary

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Because our reservation was made with expedia they move our room so they can give priority to other reservation. Terrible experience. We have stayed here so many times and definitely this is our last time!
Response from Kurt Metcalf, General Manager on Feb 20, 2024
I have read your comments and have discussed them with our Rooms Director and Front Desk Manager. I am sorry that you felt that you were moved based on where you made your reservation. Your room was assigned based on availability at the time. I hope you will reconsider and visit us again.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mindy L

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Everyone was very friendly and ready to help with all of my requests. The room was a little bit dated, but it was very comfortable. The location was perfect.
Stayed 1 night in Jan 2024
Response from Kurt Metcalf, General Manager on Jan 17, 2024
Thank you for the great review about our staff! We are huge on customer service and view ourselves as the best hotel to stay at in Lubbock solely based on how well we take care of our guests! We look forward to seeing you again in the near future here at The Overton Hotel and Conference Center!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel
Stayed 1 night in Jan 2024
Response from Kurt Metcalf, General Manager on Jan 17, 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

Betsy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and comfortable. The front desk staff were courteous and helpful. The restaurant was very nice if a bit expensive. We would definitely stay here agian.
Stayed 1 night in Jan 2024
Response from Kurt Metcalf, General Manager on Jan 11, 2024
Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Dinesh B.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, bar, restaurant, nice gym, free tesla charging for guests.
Stayed 1 night in Dec 2023
Response from Kurt Metcalf, General Manager on Dec 27, 2023
! Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 Excellent

CHRIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is by far the best hotel out there. Customer service is Amazing
Stayed 2 nights in Dec 2023
Response from Kurt Metcalf, General Manager on Dec 21, 2023
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We would appreciate you sharing your experience with family and friends. We look forward to future opportunities to show you the finest in West Texas Hospitality!

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
The hotel was very clan and quiet. All employees were extremely helpful. I will book with Overton every chance I get. I was able to work in my room without any distractions and the bed was a nice end to the evening.
Stayed 1 night in Dec 2023
Response from Kurt Metcalf, General Manager on Dec 13, 2023
WOW! Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Texas Tech 👍
Stayed 1 night in Dec 2023
Response from Kurt Metcalf, General Manager on Dec 13, 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Brett

Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Located very close to Texas Tech if you are visiting. Clean hotel. This hotel does not have free breakfast, it does have a restaurant though.
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 27, 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a little pricey, but its safe for my family. Great staff.
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 21, 2023
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

Angelica

Traveled with group
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
All was great. We love your Hotel.
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 21, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again soon, do not hesitate to call us.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cool!
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 13, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay will be just around the corner.

8/10 Good

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Nice , needs some TLC.
Great location, easy access to all areas of hotel. Our room was in need of some updates, and it was a bit shabby.
Stayed 2 nights in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 13, 2023
Hello, thank you so much for taking the time to review your stay with us! We here at The Overton are always looking for areas to improve; these reviews are the best way. We hope to welcome you back in the future!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Its a very nice restaurant
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 13, 2023
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great service!!!!
Stayed 1 night in Nov 2023
Response from Kurt Metcalf, General Manager on Nov 3, 2023
WOW! Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Oct 2023
Response from Kurt Metcalf, General Manager on Nov 3, 2023
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. We look forward to seeing you the next time you are in Lubbock!

6/10 Okay

Ian

Traveled with family
too pricey
Too pricey.
Stayed 1 night in Aug 2023
Response from Kurt Metcalf, General Manager on Oct 31, 2023
Hello, thank you so much for taking the time to review your stay with us! We here at The Overton are always looking for areas to improve; these reviews are the best way.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Amazing hotel stay! Beautiful and so CLEAN! Very nice rooms, gorgeous views from higher floors. Public areas were immaculately kept. Live entertainment at the bar. We will be back!
Stayed 1 night in Oct 2023
Response from Kurt Metcalf, General Manager on Oct 31, 2023
WOW! Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023