Altstadt Hotel Krone Luzern

Photo gallery for Altstadt Hotel Krone Luzern

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Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Altstadt Hotel Krone Luzern

Altstadt Hotel Krone Luzern

3 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Restaurant
  • Business services
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Sheets and towels washed at 140°F
Weinmarkt 12, Lucerne, CH-6004

Explore the area

  • Popular LocationChapel Bridge4 min walk
  • Popular LocationKKL Lucerne9 min walk
  • Popular LocationLake Side Promenade10 min walk
  • AirportZurich (ZRH)44 min drive

Choose dates to view prices

About this area

Lucerne

Altstadt Hotel Krone Luzern is located in Old Town Lucerne, a neighborhood in Lucerne, and is in the city center and near the boardwalk. Chapel Bridge and Mill Bridge are local landmarks, and the area's natural beauty can be seen at Burgenstock and Entlebuch Biosphere. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.

What's nearby

  • Lucerne Town Hall - 2 min walk
  • Mill Bridge - 2 min walk
  • Chapel Bridge - 4 min walk
  • KKL Lucerne - 9 min walk
  • Lake Side Promenade - 10 min walk

Restaurants

  • Pfistern — 2 min walk
  • Tandoori — 2 min walk
  • Opus — 3 min walk
  • Phanat Thai — 3 min walk
  • Li Tai Pe — 3 min walk

Getting around

  • Lucerne Station - 8 min walk
  • Zurich Airport (ZRH) - 44 min drive

About this property

Altstadt Hotel Krone Luzern

3-star historic hotel in the city center
Close to Chapel Bridge and Lion Monument, Altstadt Hotel Krone Luzern provides free WiFi, dry cleaning/laundry services, and a business center.
Other perks at this hotel include:
  • Self parking (surcharge), multilingual staff, and shopping on site
  • Tour/ticket assistance, concierge services, and a front desk safe
  • Guest reviews give top marks for the breakfast
Room features
All guestrooms at Altstadt Hotel Krone Luzern boast thoughtful touches such as heated floors, in addition to amenities like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Heating and portable fans
  • Bathrooms with free toiletries and hair dryers
  • TVs with premium channels
  • Heated floors, daily housekeeping, and desks

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CHF 27 per day)

Food and drink

  • 1 restaurant

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Portable fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Premium channels
  • TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heated floors
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des Balances, Weinmarkt, Lucerne
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in 11 PM-6:30 AM takes place at the Hotel des Balance across the street. The Hotel Krone Lucerne is located in a pedestrian-only zone. Cars are allowed to park in front of the hotel only during arrival and departure.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: CHF 27 per day
  • Pet fee: CHF 10 per pet, per day
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash, cash, cash, cash, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Best Western Hotel Krone
Best Western Hotel Krone Lucerne
Best Western Krone
Best Western Krone Lucerne
Best Western Lucerne
Lucerne Best Western
Hotel Krone Lucerne
Krone Lucerne
Hotel Krone
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Krone Luzern
Altstadt Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel
Altstadt Hotel Krone Luzern Lucerne
Altstadt Hotel Krone Luzern Hotel Lucerne

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 370 out of 901 reviews
5 - Excellent 41%
Rating 4 - Good. 400 out of 901 reviews
4 - Good 44%
Rating 3 - Okay. 107 out of 901 reviews
3 - Okay 12%
Rating 2 - Poor. 13 out of 901 reviews
2 - Poor 1%
Rating 1 - Terrible. 11 out of 901 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Comfortable beds and very clean bathroom.
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with partner
Travel restrictions prevented us from entering the EU and our travel company cancelled our 1st half of our vacation prior to notifying us. We were unable to get to Switzerland as that was the second half of the planned vacation. We contacted the hotel via phone through Expedia as soon as our transatlantic flight was cancelled on us Sept 3 and were told that because Switzerland had no current restrictions, we could not be issued a credit for a future stay. Yes we booked a non refundable room, but a credit for a future stay should still be issued as the EU restrictions prevented us from reaching Europe altogether. We were unable to use our 4 nights in Lucerne as a result. The hotel also didn’t reply to the Expedia message we sent on Sept 3 until the day of our booking 10 days later. We will still be visiting Switzerland later this year, but will look for accommodations elsewhere.
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specious room with old town view , very clean , quiet, friendly staff specially kier ( Asian guy) was beyond awesome and helpful.I highly recommend this hotel / great location
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the location at the center of the old town makes it convenient to explore the city. Close to the train station and buses. Staff was always very helpful for any questions. WiFi could be better as connection was intermittent. However this hotel exceeded my expectations and I would absolutely stay here again.
Stayed 4 nights in Jul 2021