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Reviews of Country Inn & Suites by Radisson, Lumberton, NC

2.5 out of 5
Country Inn & Suites by Radisson, Lumberton, NC
3010 N Roberts Ave., Lumberton, NC

Reviews

7.0

Good

Rating 10 - Excellent. 308 out of 1004 reviews" "
Rating 8 - Good. 251 out of 1004 reviews" "
Rating 6 - Okay. 188 out of 1004 reviews" "
Rating 4 - Poor. 141 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Traveled with partner
Carpet needs shampooing.
Stayed 1 night in May 2024

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gladys

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
For sure that they assigned me to someone had done number two in the toilet, towel on the floor and soap was open. Front desk person was real apologetic. Second room was great
Stayed 1 night in May 2024

10/10 Excellent

William

Stayed 1 night in May 2024
Response from Ursula Moody on May 16, 2024
Dear William,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there every time I have to pick up my child from Pembroke. everyone is friendly and has always been extremely accommodating!
Stayed 1 night in May 2024
Response from Staff Administrations on May 16, 2024
Dear Alycia,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very good.
Stayed 1 night in May 2024
Response from Staff Administrations on May 16, 2024
Dear Steve,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

8/10 Good

Anthony

Traveled with family
Liked: Staff & service, amenities
Property needs a little updating. Room was nice. No hot water on this trip. No reason given. I did not try the breakfast. We went to a restaurant near by.
Stayed 1 night in May 2024
Response from Ursula Moody on May 12, 2024
Dear Anthony,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

8/10 Good

Rayan

Traveled with family
Liked: Staff & service, amenities
It was ok
Stayed 2 nights in May 2024
Response from Ursula Moody on May 12, 2024
Dear Rayan,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Jack K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a quiet stay rooms were clean would stay again.
Stayed 7 nights in Apr 2024
Response from A. Watson on May 5, 2024
Thank you for sharing your experience during your stay at Country Inn & Suites in Lumberton, NC. We will be looking forward to seeing you again soon. Safe travels and take care.

4/10 Poor

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was hair in the shower, bugs in the air unit, trash in bathroom floor. The curtains did not close all of the way.
Stayed 1 night in May 2024
Response from A. Watson on May 5, 2024
Thank you for sharing your experience during your stay. Please accept our apologies for the inconvenience caused to you. Your reviews has been shared with the appropriate department(s) to ensure this does not happen again.

4/10 Poor

Cynthia, Lowell

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from A. Watson on May 7, 2024
Hello Cynthia, I wish there were more details as to what made your stay unpleasant. We apologize for the inconvenience that may have been caused. Please give us another opportunity to in the future to better serve you.

10/10 Excellent

Robert

Business traveler
Liked: Amenities
Big room
Stayed 1 night in Apr 2024
Response from A. Watson on May 5, 2024
Robert, thank you for taking the time to leave us a review and mentioning how spacious are standard rooms and suites are at Country Inn & Suites, Lumberton, NC. We look forward to being of service to you again.

10/10 Excellent

william, n. falmouth

Liked: Cleanliness, staff & service
Pool out of order
Stayed 1 night in Apr 2024
Response from A. Watson on May 1, 2024
Hi William, thank you for staying with us. We apologize for the inconvenience of our pool being closed during your stay.

4/10 Poor

Sara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was WONDERFUL - they did a great job!! The property was old and dirty and not nice to stay in. There was a cockroach in my room. The floors were filthy. The hotel needs a full make over and exterminator.
Stayed 2 nights in Apr 2024
Response from A. Watson on Apr 30, 2024
Sara, thank you for sharing your experience with us and mentioning our wonderful staff. We would like to take the time to apologize for the room conditions. Your review has been shared with Housekeeping and Hotel Management to ensure these issues are resolved and better handled in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Clean and safe😊 freezer compartment not in my room refrigerator
Stayed 1 night in Apr 2024
Response from A. Watson on Apr 30, 2024
Hi David! Thank you for taking the time to share your feedback with during your recent visit to Lumberton, NC. We appreciate you choosing Country Inn & Suites for your stay.

10/10 Excellent

Ann, Seabrook

Stayed 1 night in Apr 2024
Response from A. Watson on May 20, 2024
Ann, we thank you for taking the time to share your experience with us during your recent stay at Country Inn & Suites, Lumberton, NC. Please continue to choose our location when visiting the area.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ursula Moody on Apr 25, 2024
Dear Angela,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Ursula Moody on Apr 22, 2024
Dear Charles,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Oscar

Stayed 1 night in Apr 2024
Response from Ursula Moody on May 12, 2024
Dear Oscar,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Ursula Moody on May 12, 2024
Dear Paula,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Trevor

Stayed 1 night in Apr 2024
Response from A. Watson on May 7, 2024
Trevor we are happy to know that you enjoyed your stay with us at Country Inn & Suites in Lumberton, NC. Thank you and hope to see you again soon.

4/10 Poor

vin, little egg harbor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Hotel rooms are disgusting! Stains on floors and chairs. Needs to be updated badly
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 17, 2024
Dear Vin,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations with the unit assigned to you during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

kim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 17, 2024
Dear Kim,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

8/10 Good

Paul

Close to the interstate. In the building room access.
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 17, 2024
Dear Paul,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

4/10 Poor

Cheryle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You have to make a "noise" to get the desk clerk as they sit or whatever around the corner. The refrigerator was missing from our room, the ice bucket was missing from our room. The clerk had to go to three other rooms to find an ice bucket for me. You have to reach over to a shelf below the sink to get your toilet tissue. They don'y have it on a hanger/holder by the toilet. I will not stay there again!
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 11, 2024
Dear Cheryle,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the unit provided to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Marie

Stayed 1 night in Apr 2024
Response from A. Watson on Apr 30, 2024
Hello Marie, thank you for your feedback during your recent stay at Country Inn & Suites, Lumberton, NC! Hope to see you again soon.

4/10 Poor

jennifer, bronx

Liked: Cleanliness, staff & service
Rooms was dirty extra pillow was stained with yellow stains bathroom was dirty dust every where shower curtain was ripped and dirty shower was was peeling chair was stained with god knows what and found old cloths behind window curtains. Desk staff and breakfast lady was so nice but the hotel needs to hire better house keepers and the do all the rooms
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 9, 2024
Dear Jennifer,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

Michele

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a one night stay during travel will do. Could have been cleaner.
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 9, 2024
Dear Valued Michele,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the cleanliness of the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities
Breakfast area too small for the number of guests
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 9, 2024
Dear Jeffery,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

Michael

Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 25, 2024
Dear Michael,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

diane

Traveled with partner
Conveniently located off of 95 check was easy front desk attendant was friendly and polite unfortunately the sign on 95 that stated the hotel had been newly renovated, was very misleading half of the curtains in the room. We’re missing the toilet ran constantly, I did ask to have someone come and look at the toilet, but no one showed up. The bathtub was peeling and cracked, and there was no hairdryer, the overall feel of the room was tired and worn out, I don’t know if I would stay there again
Stayed 1 night in Mar 2024
Response from Ursula Moody on Apr 9, 2024
Dear Diane,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to met your expectations during your stay with the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean near route 95
Stayed 1 night in Apr 2024
Response from Ursula Moody on Apr 2, 2024
Dear David,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

6/10 Okay

Angelene

Traveled with family and small children
Disliked: Property conditions & facilities
Staff was very polite but the property itself needs renovations new carpet and bathroom updates
Stayed 2 nights in Mar 2024
Response from Ursula Moody on Apr 1, 2024
Dear Angelene,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

6/10 Okay

jennifer, bronx

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel on outside is nice and lobby the rooms are dirty and has a smell you can tell the rooms are not clean properly staff is lovely very friendly bathroom needs a serious upgrade and cleaning
Stayed 1 night in Mar 2024
Response from Ursula Moody on Apr 1, 2024
Dear Jennifer,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

8/10 Good

Liliana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Wasn't happy that after10hrs.,of traveling and getting situated into our room that our Air, AC, Wasn't working. I could not adjust the air and had to put 2 pillows over the Ac because it was too cold. Couldn't even turn it off. Also the room microwave and coffee maker we could not use because it was not plugged into the outlet. Had to move the furniture to plug them in, only to find out the extension cord provided was a 3 prong and could not be plugged in.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Apr 1, 2024
Dear Liliana,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the Air Conditioning Unit inside the room assigned to You and your Guest.We ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

christine

Stayed 1 night in Mar 2024
Response from A. Watson on Apr 19, 2024
Christine, thank you for taking the time to share your experience with us at Country Inn & Suites, Lumberton NC. We are happy to hear that you enjoyed your stay. See you soon!

10/10 Excellent

Celin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Woman who was at the front desk was very kind. There was a mix up and we had two reservations and she fixed the issue immediately. She was friendly and approachable. Rooms were clean, bed was comfortable and water pressure was great. Food was ok. Typical for a hotel buffet but it saved us time in the morning. Would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Apr 1, 2024
Dear Celin,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 29, 2024
Dear Emma,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING Excellent
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear James,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

4/10 Poor

Mironda

Disliked: Cleanliness, amenities, property conditions & facilities
Poor air circulation, carpet filthy, bathtub lining cracked, baseboards were filthy especially in bathroom.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear Mironda,Again, thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Truly,

4/10 Poor

Mironda

Disliked: Cleanliness, amenities, property conditions & facilities
Poor air circulation, old carpet, bath tub lining cracked, baseboards filthy especially in bathroom.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear Mironda,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Ursula is a wonderful person. Thank you for being there in my time of need!
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear Alycia,Thank you for choosing our location for your most recent stay in the area. I am well pleased to discover we were able to satisfy your needs as well as leave a lasting impression on your stay with our Guest Services.It is truly Guest such as you that make what I do rewarding. Thank you for allowing me to serve you!Dearest Regards,

10/10 Excellent

dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was the best she deserves a raise
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear Dave,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Elaine, Ocean View

Liked: Staff & service, property conditions & facilities
Friendly staff and clean
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 26, 2024
Dear Elaine,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

8/10 Good

Elaine, The Villages

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the room. I also liked the location. However, some areas were in need if an update. The rug and living room area furniture seemed a little worn. But all in all, I am scheduled to stay on my return trip, and I am fine with that.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 22, 2024
Dear Elaine,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the lobby has been renovated the rooms are in pretty bad shape. The location near the exit ramp was very noisy. I would not recommend this place at all.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 22, 2024
Dear Eric,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Best Regards

6/10 Okay

Ron

Business traveler
Disliked: Cleanliness, property conditions & facilities
Unfortunately, my room was not the very clean. There were hairs left on the bathroom floor. My ac did not work. I tried to call the front desk about it but could never get through. I went down, but the front desk clerk was in an emotional state so I didn’t even bother. I’ll pass over this one next time.
Stayed 1 night in Mar 2024
Response from Ursula Moody on Mar 22, 2024
Dear Ron,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations with the condition of the unit provided during your stay. Such as the bathroom and air conditioning unit. But we ask you to please consider our location again on your next over night stay in the area to service better!Best Regards

4/10 Poor

Jenniffer, Jacksonville

Traveled with family and small children
The room we paid for was not clean. They did not call before hand and let me know. They told me when I got there and the staff was seating on the couch on her phone and acted like be bring there was upsetting her time. When she did tell me she was very rude about it. If you are going to say there before you pay for the room call them to make sure the room is clean.
Stayed 1 night in Mar 2024
Response from April Watson on Mar 19, 2024
Jenniffer, please accept our apology for the less than standard experience you had during your stay. Your feedback is very important to us, and we will do our best to make sure this does not happen again.

8/10 Good

Stacie

Liked: Staff & service
Friendly & quick check in. Easy on/off 95, maybe a little too close. Seemed like renovations weren’t quite done. All in all a budget friendly option for a quick stopover.
Stayed 1 night in Mar 2024
Response from A. Watson on Mar 18, 2024
Hi Stacie, we appreciate you staying with us and sharing your feedback about your experience at Country Inn & Suites, Lumberton, NC. Thank you for mentioning our convenient location to I95, budget friendly, and great service we provide to all guests. Safe travels and looking forward to seeing you soon.

2/10 Terrible

Gina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room all the mirrors, windows and tv were streaked from whatever they were cleaned with. There was a wad of pubic hair on the floor, trash and toys in the corner of the room and drops of urine on the toilet seat. The bathtub looked like it had not been cleaned and was badly stained. There was long hairs on the bathroom floor. The clerk at the desk was kind enough to spot clean what i had pointed out but i could not bring myself to stay in the room.and checked into another hotel. When i turned in my key asked did not even ask why i wasn't stayimg or anything of the sort.
Stayed 1 night in Mar 2024
Response from A. Watson on Mar 18, 2024
Gina, we apologize for the inconvenience this may have caused you. Your feedback has been shared with management and housekeeping to ensure this issue does not happen again. Please accept our apology and give us another opportunity to exceed your expectations.