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Reviews of Protea Hotel by Marriott Lusaka Tower

4 out of 5
Protea Hotel by Marriott Lusaka Tower
Arcades Shopping, Entertainment Complex, Lusaka

Reviews

8.2

Very Good

Rating 10 - Excellent. 40 out of 124 reviews" "
Rating 8 - Good. 58 out of 124 reviews" "
Rating 6 - Okay. 18 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 4 out of 124 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Addy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value near great food options in a safe neighborhood.
Stayed 6 nights in Apr 2024

10/10 Excellent

Tirhani Noel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & horrible nightclub neighbor
The staff has been helpful and accommodating. The only disappointment is that a horrifically loud DJ & nightclub next door rob you of an expected peaceful sleep on Friday and Saturday night. In fact, I'm not sure if the immediate next door Protea Marriott isn't the source of the offensive noise. Don't stay here on a weekend.
Stayed 3 nights in Nov 2023

8/10 Good

Fabio A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

FABIAN

Stayed 1 night in Jul 2023

8/10 Good

YI-HUI

Stayed 1 night in Jul 2023

8/10 Good

nicholas

Stayed 10 nights in Feb 2023

10/10 Excellent

Lynne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Denise, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and quiet. Nice location near a mall with casinos and nightlife.

6/10 Okay

chipo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

Pegywell

Business traveler
Liked: Staff & service
Stayed 3 nights in Oct 2022

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 5 nights in Jul 2022

10/10 Excellent

Ronald, Scotts Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly, helpful staff and good food
Stayed 2 nights in Jan 2022

10/10 Excellent

Seun

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Isaac T

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were professional. Was able to check in early coz my flight arrived early. Great stay
Stayed 1 night in Dec 2021

8/10 Good

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, thank you.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021

6/10 Okay

Tomaida

Stayed 3 nights in Jan 2021

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean stay
Very clean and comfortable hotel. Shower is luxurious compared to what we'd been used to in Africa, much appreciated. The service in the restaurant wasn't the best, waiting 1.5 hours for food with 4 hungry kids wasn't good, not sure if that was a kitchen problem or server problem.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean place , they took precautions with the COVID-19
Stayed 1 night in May 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Conrad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. The people are amazing.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All relative facilities in the close area...mart and shop etc located very closely
Stayed 2 nights in Dec 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good food, comfortable rooms and wi-fi that works
Stayed 2 nights in Oct 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019

8/10 Good

Ronnie, Champaign, Illinois

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Wouldn’t hurt to have a few more television channels though. The available had real slim pickings
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

2/10 Terrible

JC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dont use Protea hotel in Lusaka.
Very poor customer relations. Very bad wifi and not able to sort it out leaving me with no connectivity for half my stay. Once I got moved to another room I finally had wifi. Check out was a nightmare with very unhelpful staff member also not being able to assist me with my Marriot rewards.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Property
Good property as expected, great staff, good WiFi and very good A/C
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 5 nights in Apr 2019

10/10 Excellent

Passmore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to the airport
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, toilleries filled, good breakfast. Execellent staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Muhammed

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel but service needs a boost
Check-in was very slow. Attendant gave me the wrong room number, so I had entered a room where someone was already residing in - awkward. The attendant also did not charge for the shuttle service upon payment of the room as requested, and had to then pay next morning, causing a delay. Other than that the quality of the rooms are great.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable, but lacking service
My stay was overall okay. For being a Radisson Blu, I thought the service was lacking. One night I tried to call for room service; I tried to call 5 times over the course of 10 minutes, both the OneTouch button and the general front desk, and no one picked up. Checking out, as well, was a dreadful process. It took 30 minutes to pay my bill. Hotel is comfortable, food was great, but the service - ouf.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient hotel
I was most impressed and grateful for the honesty of the staff. I had not paid my taxi due to lack of cash when I arrived at 2.30am and the taxi unfortunately had not come back when I checked out. I left money in an envelope at the front desk asking them to hand it over to the taxi driver whose details I did not have. They gave it to him. I am so grateful!
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Torah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Elizabeth, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Staff members were very nice. I enjoyed the breakfast buffet. I recommend this hotel for anybody visiting Lusaka.
Stayed 1 night in May 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
My stay was okay, the staff were friendly and efficient. The rooms could do with a few channels with international news on the TV.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the first day I arrived at the hotel I felt like I was just at home I would recommend to anyone that day was pleasant
Stayed 5 nights in Apr 2018

8/10 Good

Sherri, New York

Liked: Room comfort
Best Sleep In Lusaka
I probably had the best night's rest here, the bed was ridiculously comfortable. Although the room was a very nice size, as was the bathroom and walk in shower, the bathroom smelled and looked a tad moldy, so that was a bit of a turn off. The complimentary breakfast buffet was wonderful and the staff was pleasant, though i wished that they had more knowledge of the surrounding areas/things to do. When asked, they really drew a blank. The rooftop pool looks like a kiddie pool though, which was a little disappointing.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities