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Rating 10 - Excellent. 162 out of 1000 reviews" "
10 - Excellent
162
Rating 8 - Good. 514 out of 1000 reviews" "
8 - Good
514
Rating 6 - Okay. 237 out of 1000 reviews" "
6 - Okay
237
Rating 4 - Poor. 63 out of 1000 reviews" "
4 - Poor
63
Rating 2 - Terrible. 24 out of 1000 reviews" "
2 - Terrible
24
7.8/10
Cleanliness
7.2/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Erickson
Jan 29, 2024
Erickson
Stayed 1 night in Jan 2024
Response from Grandview hotel on Feb 7, 2024
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Convenient store nearby; appreciate if the front desk staff can briefly inform about the hotel Facilities like swimming pool fitness center breakfast location etc.
excellent, more than what we expected. friendly like a family gathering.
Verified traveler
Stayed 3 nights in Sep 2023
Response from Grandview hotel on Oct 4, 2023
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future
Convenient to go around,LRT station nearby.recommend.
Chan
Stayed 3 nights in Jul 2023
6/10 Okay
Cecilia Hoi Ying
Traveled with partner
Mar 8, 2023
Liked: Staff & service
Reception staffs were very friendly and we were very grateful for an upgrade to the executive floor. Unfortunately the rooms are quite dated, with stains in the carpet and only 1 socket in the room that works. The room was also a bit dusty. However, given the price we paid, the room is fair and OK to stay for the night.
Cecilia Hoi Ying
Stayed 1 night in Mar 2023
Response from Grandview hotel on Mar 8, 2023
Dear Guest, Thank you for your comment. Your feedback is very important to us. Therefore, we have reflected your suggestion to the relevant department management team. Your suggestion will help us better understand the hotel guests and continuously improve our service. Look forward to once again welcome your stay at our hotel, let us warm hospitality, to provide you with the highest quality service!
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
Good location, clean rooms and excellent facilities
Verified traveler
Stayed 2 nights in Jan 2020
Response from Front Desk on Jan 15, 2020
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
10/10 Excellent
Verified traveler
Jan 10, 2020
All staff were very helpful . Prompt and efficient service throughout the visit .
Verified traveler
Stayed 21 nights in Dec 2019
Response from Front Desk on Jan 15, 2020
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
Without doubt one of the favorite hotels I stayed during my time in Macau! Upon arrival we were warmly welcomed by the staff. The staff was extremely friendly.
Very convenient to travel from the hotel & transport is excellent.
The hotel is in the middle of the prime area (Taipa) & 15 min walk-able distance from well known casinos Venetian, Galaxy etc
Trunal
Stayed 1 night in Dec 2019
Response from Front Desk on Jan 1, 2020
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
I got an upgrade and stayed on the 17th floor. Spacious, clean and comfortable room. Fitness center is limited and pool is closed for the winter. Overall, i had an enjoyable stay at this hotel.
Gus
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 25, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
In a city of pretentious high priced hotels this was good value. Transport straight outside hotel via new Metro service
Verified traveler
Stayed 2 nights in Dec 2019
Response from Front Desk on Dec 25, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
8/10 Good
Verified traveler
Dec 3, 2019
Liked: Cleanliness, staff & service, amenities
Will appreciate More variety in the breakfast buffet
Verified traveler
Stayed 3 nights in Nov 2019
Response from Front Desk on Dec 4, 2019
Dear Guest, Thank you for your comment. Your feedback is very important to us. Therefore, we have reflected your suggestion to the relevant department management team. Your suggestion will help us better understand the hotel guests and continuously improve our service.
Better than expect.
With so many fancy hotels available in Macau, Grandview hotel is certainly not outstanding. However, it is a good value if you only want a place to stay. It is not as fancy as other 5-stars, 6-stars large casino hotels in Macau, but it certainly fits my purpose for just want a place to stay over night in hotel.
Room is decent size and clean. Staffs are friendly and helpful. Fast for check-in and check-out. Easy access to public transport (a bus stop in about 300m with multiple lines.). 7-11 opens 24 hours next to the hotel. About USD$7 for a cab to Macau Airport. US$15 for a cab to the entry of mainland China.
Chi
Stayed 1 night in Nov 2019
Response from Front Desk on Nov 20, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
4/10 Poor
Verified traveler
Traveled with family
Nov 17, 2019
Liked: Cleanliness
Disliked: Staff & service
Staff was not kindly when I checked in and not easy to understand English as well
Verified traveler
Stayed 2 nights in Nov 2019
Response from Front Desk on Nov 20, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
One night stay but really pleased with the staff help and services! Walking distance to the old Taipa and short taxi ride to Ferry terminal/bigger casinos.
Verified traveler
Stayed 1 night in Sep 2019
Response from Front Desk on Oct 16, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We will improve the quality of service and we look forward to welcoming you again in the near future.
When we arrived at the hotel there was a problem with the reservation. We had booked online but the hotel had not received the booking. It was Saturday afternoon and I had no way of calling the booking agency. The hotel staff gave us a room and told us they would sort everything out. We were able to enjoy our stay without worrying about anything. When we checked out everything had been sorted out. This is fantastic service and hospitality you rarely find. Staff here are exceptional. The hotel is very clean and well maintained. I would stay here again in a heartbeat. Highly recommend.
Verified traveler
Stayed 1 night in Sep 2019
Response from front office on Oct 3, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Expect the typical amenities: toiletries, bottled water, stable wifi - don't expect bells and whistles. Basic accommodations though comfortable with more convenient features, like local shuttle bus, for VIP guests. Overall, above average stay.
Luis
Stayed 2 nights in Sep 2019
Response from Front Desk on Sep 18, 2019
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Nice, great for value hotel... the staff can have better manners though.
Isamu
Stayed 3 nights in Aug 2019
Response from Front Office on Aug 14, 2019
Dear Guest, Thank you for your comment. Your feedback is very important to us. Therefore, we have reflected your suggestion to the relevant department management team. Your suggestion will help us better understand the hotel guests and continuously improve our service.
8/10 Good
Verified traveler
Jul 10, 2019
Verified traveler
Stayed 1 night in Jul 2019
Response from front office on Jul 11, 2019
Thanks for staying with us. We appreciate your feedback!
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
Quarrelled with room service because they refused to serve my son hard boiled eggs and cereal as breakfast time is over. Kitchen manager said no. Had to call Hotel Asst Manager to demand for the hard boiled eggs. The Hotel Asst manager Ms Vienna is very nice and accommodating. But the room service people were all very rude. That kitchen manager will never accommodate your requests. The hotel needs a new kitchen manager! So if food is important to you, then this hotel is not for you. Vicinity is good. Taxis easily available. Supermarket and restaurants nearby.
Rashillah
Stayed 1 night in May 2019
Response from front office on Jun 12, 2019
Dear Guest, Thank you for your comment. Your feedback is very important to us. Therefore, we have reflected your comment to the relevant department management team. Your comment will help us better understand the hotel guests and continuously improve our service. Look forward to once again welcome your stay at our hotel, let us warm hospitality, to provide you with the highest quality service!
Dear Guest, Thank you for taking the time to share your stay experience with us. We are glad to hear that you have enjoyed your time in Grandview Hotel Macau and we look forward to welcoming you again in the near future.
8/10 Good
Verified traveler
Mar 18, 2019
Verified traveler
Stayed 2 nights in Mar 2019
Response from front office on Apr 3, 2019
Thanks for staying with us.
6/10 Okay
Verified traveler
Business traveler
Mar 18, 2019
Liked: Cleanliness, staff & service
Simple and friendly small hotel overlooking the jockey club. Check in was very quick unlike some of the larger hotels on the Cotai strip. I didn’t use any of the facilities but it served my purpose and overall I was happy
Verified traveler
Stayed 2 nights in Mar 2019
Response from front office on Mar 20, 2019
Dear Guest, Thank you for your staying and taking the time to share your stay experience with us.
8/10 Good
R, HK
Traveled with family
Mar 1, 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient and easy to access but the property is a bit dated