Ratings based on 728 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin Rapids, WI

Great hotel and great location

Posted Mar 24, 2017
The staff were friendly and the hotel was very clean. Great location downtown. We were able to walk to nearby restaurants. The attached Terrace was a bonus.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Close to downtown.

Posted Mar 20, 2017
Great staff! They were very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Menasha, WI

March Madness

Posted Mar 20, 2017
We had a great time in Madison and the accommodations at the Hilton Monona Terrace were first rate. The location was right in the heart of the downtown area, and close to activities at the Kohl Center. Their staff was courteous and very friendly, the room was comfortable with a great view of the lake and Monona Terrace, and the pool and workout areas were good too. This was the third time I've stayed at this Hilton, and would highly recommend it as a good value.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Nice weekend stay, beautiful view overlooking the Monona Terrace, and easy walk to state street attractions. Definitely recommend.
Comment from Hotel Management
Mar 19, 2017 by Skip Harless (General Manager), Hotel Management
Thank you for the nice comments, especially your recommendation!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Good location and decent accommodations

Posted Feb 21, 2017
Pros: Location, staff
Cons: Bathrooms could use updating, decor could be refreshed
Location: Lots of great restaurants nearby. The Graft is excellent for dinner and The Merchant for cocktails. We also enjoyed walking around the UW Arboretum.
Overall, we enjoyed our stay at the Hilton. Location was convenient to the Capitol area as well as close to the water and despite being in a popular area, our room was quiet. In terms of the facilities, this hotel was decent but I felt like it was in need of a bit of updating. Our bathroom shower felt a bit dingy, and the make-up mirror on the wall was broken. These are small things, but just reflective of some wear and tear. Certainly, this is a nice hotel and Hilton's are usually pretty consistent in quality, I just think they could use a bit of a facelift.
Comment from Hotel Management
Feb 26, 2017 by Skip Harless (General Manager), Hotel Management
Thank you for the feedback Shannon. We are in discussions for renovation of our lobby and guestrooms, so coming soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from small town in Illinois

I will go back

Posted Feb 11, 2017
Pros: It was close to a lot of things to do in the shuttle took you there really like that
Cons: Updating
Location: There was some really good places to eat nearby friendly people that
Had a really good time staff was very nice and helpful
Comment from Hotel Management
Feb 11, 2017 by Skip Harless (General Manager), Hotel Management
Thank you Joel for sharing your feedback. We look forward to having you again.
3 out of 5
by A verified traveler

Posted Jan 30, 2017
Pros: location was good. Building and room were well maintained.
Cons: A single bed (preferably king size) for a single person. Heater maintenance.
I received a room with double beds (though only I checked in), and a noisy heater. There was also an additional charge for parking, after I inquired about it, the clerk neglected to inform me that street parking was regulated during winter months, so I received a parking ticket for parking on the wrong side of the street (there were plenty of spaces on the correct side of the street, and had I known about the parking regulations, would have moved my car across the street).
Comment from Hotel Management
Feb 3, 2017 by Skip Harless (General Manager), Hotel Management
Really appreciate your feedback. I'm sorry you felt our Agent did not give you the information you needed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Great place to stay, will be a guest there again. Walking distance from downtown Madison, and the Kohl Center.
Comment from Hotel Management
Feb 11, 2017 by Skip Harless (General Manager), Hotel Management
So pleased you enjoyed your visit. Thank you for the review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Jan 8, 2017
Pros: I liked the restaurants in the hotel and room service.
Cons: When I checked in the person checking me in didn't explain where everything was. I had to ask.
My experience was great. The room was clean, the staff were very helpful. I like that there was a parking garage.
Comment from Hotel Management
Jan 8, 2017 by Skip Harless (General Manager), Hotel Management
Thank you very much for the feedback. I will address your concern with our Front Desk Team right away. I'm glad you enjoyed your visit otherwise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Pros: online
Cons: forgot to replace dirty towels
Location: near college
Comfortable beds, pillows, and linens. Nice Staff and attached restaurants. convenient location
Comment from Hotel Management
Dec 30, 2016 by Skip Harless (General Manager), Hotel Management
Sorry about the towels. Glad you enjoyed otherwise.