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Rating 10 - Excellent. 65 out of 267 reviews" "
10 - Excellent
65
Rating 8 - Good. 134 out of 267 reviews" "
8 - Good
134
Rating 6 - Okay. 54 out of 267 reviews" "
6 - Okay
54
Rating 4 - Poor. 9 out of 267 reviews" "
4 - Poor
9
Rating 2 - Terrible. 5 out of 267 reviews" "
2 - Terrible
5
8.0/10
Cleanliness
7.8/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Kenneth
Dec 31, 2023
Kenneth
Stayed 3 nights in Dec 2023
10/10 Excellent
Melissa
Traveled with family and small children, Traveled with family
This hotel is the best for me n my big family! The room was big everything was clean the bed was comfy the breakfast was great all the staffs was so helpful and friendly!! Everything for this hotel was great n nothing bad on it! Me n family definitely will come back for it!!
Room was very clean but had cigarette smoke smell when I walked in despite being non-smoking room. All pillows were too high for me. The staff were friendly and helpful. Overall a satisfactory stay.
CHOW LAI
Stayed 1 night in Jun 2023
6/10 Okay
Bok
Sep 12, 2022
Bok
Stayed 2 nights in Sep 2022
6/10 Okay
Jianxiong
Jul 27, 2022
Liked: Staff & service, amenities
Jianxiong
Stayed 1 night in Jul 2022
6/10 Okay
SEETHA LAKSHMI
Jun 7, 2022
SEETHA LAKSHMI
Stayed 1 night in Jun 2022
10/10 Excellent
Ong
May 16, 2022
Ong
Stayed 2 nights in May 2022
10/10 Excellent
SEETHA LAKSHMI
May 3, 2022
SEETHA LAKSHMI
Stayed 1 night in Apr 2022
8/10 Good
LUI
Jan 6, 2022
Liked: Staff & service
Reasonably good hotel
It's a strategic location but the hotel doesn't hv restaurant now. The guests hv to eat out. Anyway, overall it's still a stayable!
Overall good stay. Kids enjoy the swimming pool well
Robert
Stayed 2 nights in Nov 2021
6/10 Okay
Rodney Yeo
Business traveler
Mar 21, 2021
Liked: Cleanliness
Disliked: Staff & service
Irresponsible staff.
I paid for breakfast as per option given. Unfortunately there is no breakfast provided. Thus hotel reception mentioned will refund but no answer till today.
Booked one hotel room but given the whole hotel building. No one stay in this hotel. No staff on duty during checkin at 6pm. Only security guard available. All TV channel has been disconnected/terminated. Bad wifi. Booked with breakfast but upon checkin security informed that no breakfast is served during movement control orders period. Dimmed lobby. I feel haunted. Central air conditioning has been shutdown to save cost. Rooms are installed with acond which is not conducive after 6hts turned on. Room and lobby are hot. Bad ventilation and smelly corridor. Check out to other hotel at 11pm the same night. Returning the keys to security guard during check out
Did not bother offer any compensation after all the above troubles. Enclosed images of gloomy lobby and empty parking.
Used to be one of the best in Malacca town but now is totally rundown ( to my opinion).
Not accurate nor no updated reviews given on hotels.com web/app.
Clean room and good air con. Shower with hot water. Car park is good.
Muk
Stayed 1 night in Jan 2020
4/10 Poor
chiew wai
Traveled with family
Jan 9, 2020
Disliked: Cleanliness
Back of toilet door from the inside had dirt stains like that door has not been cleaned. Lower part of the wall inside the toilet also had very bad dirt/rust stains.
chiew wai
Stayed 2 nights in Jan 2020
8/10 Good
Verified traveler
Traveled with family and small children, Business traveler
Bilik bersih cuma makanan breakfast tak banyak pilihan...
Verified traveler
Stayed 1 night in Jul 2019
4/10 Poor
Eunice
Jul 29, 2019
Disliked: Staff & service
Dissapointed with the 2 nights stay
Breakfast provided by hotel is poor. They serve the same food for my 2 days breakfast. Porridge was so watery and have a sour smell. Cut fruits not fresh. Roti prata is oily and hard. Vegetables for the noodle soup section not fresh and dry. Upon check out, waited for the concierge to help with our bags but no sign of him and end up we need to push our the trolley ourselves. Front desk cannot find our booking upon check in and happened twice.
Staff very polite. Though my check in wasnt smooth due to system error, Ms Erika assisted me well.
However, I saw 2 staffs smoking in the hotel compound, which is unacceptable since the hotel is recognised as non-smoking zone.