Property grounds

Reviews of SON MELT ESPORLES - SUPERIOR 3

SON MELT ESPORLES - SUPERIOR 3
Esporlas, Balearic Islands

Reviews

9.6

Exceptional

Rating 10 - Excellent. 8 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Paula B., Mansfield MA

Liked: Cleanliness
Not what we expected but in the end ok
So first of all finding this house was not easy. If you come by car finding a parking spot will not be easy and unloading is somewhat of a challenge bc there’s no place to stop and do so. The streets are super narrow where the house is so driving around trying to find it was very stressful. When we finally found it, it was easy to get in with the code and the instructions they sent included a pic of the keypad so this was helpful. There is NO ONE on the premises for questions. We had to do everything via what’s app texts. We asked for their largest apartment/room and were prepared to pay for it and did pay the top price. When we got into the room it was super tiny with slanted ceilings. No place to put your luggage and it was not clear how to turn on the AC. The house is all very newly remodeled and nicely done in a scant modern style. However my husband is very tall so this room was a disaster for us. I thought my email and messaging were clear what we wanted/needed but apparently not. When I was texting with them they person actually told me to calm down.. very rude. Perhaps this was just somehow lost in translation but I was very disappointed. The picture they show you of the space you are renting is not what we actually got. The room they showed had large windows and lots of light with a door opening to the outside where you can look out and let fresh air in. Too bad there’s no way to post pics here. It was a shock to see what I thought I was getting and what I actually got. When I complained they said, “you rented room 6 and this is what you got”. End of story, no discussion, when in fact I didn’t rent a room number at all. This wasn’t even an option. I for what I got. When I asked if someone was there to help with the AC they said perhaps tmrw if I’m lucky there will be a cleaning person or the owner. Eventually we gave up with the ac and went for dinner and when we returned it was working, my husband is an engineer and we couldn’t figure it out. All of this could have been avoided with good instructions how this all worked and if they at the beginning advertised each room separately so you knew what you were getting. Btw the bathroom is so tiny you can shower and sit on the toilet at the same time and the person standing in the room gets to watch you bc it’s all glass. So if you are shy this isn’t gonna work for you. We will not return to this place. The town is cute but honestly unless you are cycling or hiking it makes no sense to stay.
Stayed 2 nights in Sep 2022
Response from VrboOwner on Sep 29, 2022
Good morning Paula, first of all thank you for taking the time to write a review. We've just read your message carefully and would like to clarify a few things. You booked a room in a town that is described in Vrbo as "a mountain town located in the Sierra de Tramuntana, in the western part of Mallorca [...]ideal since cycling and hiking routes pass through the door of Son Melt towards the Serra de Tramuntana", so we are surprised that you weren't aware of its location in a mountain". About the size of the room, it is described as " a small and intimate accommodation" in our description. All our rooms have approximately the same size, and as you got the best room because of the Mountain View, we couldn't offer better. About parking, it is said in the description that "There is a public car park just 3 minutes walk from the establishment". Or the other option is parking on the streets. Mallorca is touristic and the question of parking space is unfortunately out of our hands. Summarizing, we think that you didn't know well Mallorca and made yourself an idea of the house that wasn't close to the description we've made. We suggest that you read more carefully the descriptions in order to avoid disappointments in your future holidays. Kind regards Priority Villas, booking team

10/10 Excellent

Aristomenis K.

Liked: Cleanliness
Excellent stay in a great part of Mallorca
The room was clean and tasteful and the automated check in process was very helpful, as we arrived late at night.
Stayed 2 nights in Jul 2022
Response from VrboOwner on Aug 4, 2022
Thanks for your kind review! Hope to see you soon again!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location away from busy tourist parts, great room, quiet and clean. Newly renovated. Would recommend.
Stayed 2 nights in Jun 2022

10/10 Excellent

Nina B.

Liked: Cleanliness
Kleine Auszeit unter Freundinnen
Es war wunderbar! Der Ort Esporles ist traumhaft und die Unterkunft ganz großartig. Zentral gelegen für Ausflüge ins Gebirge, nach Palma oder in den Norden. Das Zimmer bietet alles was man braucht. Wir mochten den puristischen Stil sehr. Elegant. Wir kommen gerne wieder.
Stayed 3 nights in May 2023

10/10 Excellent

Lars R.

Liked: Cleanliness
Tolle, sauber Unterkunft in ruhiger, erholsamer Lager
Überzeugend und empfehlenswert
Stayed 5 nights in Aug 2022