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Reviews of Riverside Suites

2.5 out of 5
Riverside Suites
111 West Lind Ct, Mankato, MN

Reviews

4.4
Rating 10 - Excellent. 2 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 10 out of 46 reviews" "
Rating 4 - Poor. 13 out of 46 reviews" "
Rating 2 - Terrible. 16 out of 46 reviews" "

5.0/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

andrew

Stayed 1 night in Jun 2023

2/10 Terrible

Simegnish G

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and customer service.
Stayed 2 nights in Apr 2022

10/10 Excellent

Luis

Stayed 1 night in Dec 2021

2/10 Terrible

John

I asked to look at the room before I paid. Glad I did, paint peeling off the walls smelly, dirty. Didn't stay.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible! Damp, dirty, broken doors, black flies, only one light in the room by the door, bad a/c, thousands of cigarette butts on ground by the door. Went to dinner and returned to see two Mankato PD cruisers in the parking lot dealing with a permanent resident of the hotel. NO REFUNDS so couldn’t go to another hotel. One room down the hall had the electronic key latch smashed off of it and the room vandalized. Pieces from the latch left on the floor in the hallway. Back side of building is rotting off. Never slept under the covers for fear of bed bugs, instead had to deal with small black flies along with a poorly functioning a/c. Was told by local service stations to NOT stay at the Riverside Suites but as mentioned earlier, no refunds.
Stayed 2 nights in Jul 2021

6/10 Okay

Chris

Business traveler
Ok
Decent stay could use sum updating but hell so can .close bars to area
Stayed 2 nights in Mar 2021

8/10 Good

Amy

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Amy

Liked: Cleanliness, staff & service, room comfort
Fitting
Stayed 1 night in Jun 2020

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn't like that the tv was distorted n that the remote for the air conditioner didn't work
Stayed 3 nights in Apr 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Reception staff member was just awesome. Very helpful and friendly!
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
The room smelled like it had been heavily smoked in
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The bed squeaked so much so loud it kept us up all night. Every time we moved, even a leg, super loud squeak. And we paid more for the deluxe room. Told the staff and they completely blew us off...
Stayed 1 night in Sep 2019

8/10 Good

Kellie

Liked: Cleanliness, staff & service
Great for budget travelers
This met all of my expectations- no frills, but clean and comfortable.
Stayed 1 night in Jul 2019

2/10 Terrible

April

Traveled with partner
Liked: Cleanliness, staff & service
We paid for a Queen Suite. The bed was a full and it was thd worst bed we have ever slept in. There was a lot of partying going on. Trash and beer cans everywhere.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room stunk and my clothes smelled like cigarettes when we left. Will not stay at this hotel again.
Stayed 1 night in Jul 2019

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Management on Jul 3, 2019
We apologize that you were not happy with your stay.

4/10 Poor

Kari

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not get the type of room requested. There was a black substance on the shower head , so did not take a shower. No comfortable place to sit and work on a computer. Breakfast was lame. Sink was an industrial type sink with no light and no counter space. Terrible for short people or putting on make up
Stayed 1 night in Jun 2019
Response from Management on Jul 3, 2019
We apologize that you were not happy with your stay and will bring this to our staff to fix this for future guests

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Management on Jul 3, 2019
Thanks for the great review!

8/10 Good

Verified traveler

Liked: Staff & service
Reasonable price and accommodations
Good location in Mankato, reasonable price and accommodations.
Stayed 2 nights in May 2019
Response from Management on Jun 2, 2019
Thank you for the review!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like marijuana and cigs in our room. The smoke alarm was missing there was a painting ripped off the wall, the towel bar in the bathroom was completely off, visibly stained and dirty bed sheets and mattresses and the TV didn't work. Only plus is good water pressure!
Stayed 1 night in May 2019
Response from Management on Jun 2, 2019
We apologize that you were not happy with your stay and will address this immediately.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled, there was water damage all over, blood stains on the sofa, the pillows were flat and the covers were very old.
Stayed 1 night in May 2019
Response from Management on Jun 2, 2019
We apologize that you were not happy with your stay and will address this immediately.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Tile floors were to cold the big fridge was nice but to took up a lot room and was loud
Stayed 2 nights in Mar 2019

4/10 Poor

Rachel, grand forks, nd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in room 202 and the room looked NOTHING like the photos and looked more like a brothel with two SEPARATE bedrooms that had outdoor doors with deadbolts and Venetian blinds. Meanwhile, our main door barely shut. There was a snake in the entry way and the front desk lady was screaming down the halls about it at 11PM. The walls were SO thin and we could hear every noise (i.e. someone doing laundry in the middle of the night). The bedding had hair and black dots on it and had obviously not been washed. There were condom wrappers under the couch and none of us felt comfortable sitting on the couch or sleeping in the beds. The heaters would come on and wake everyone up in 5-10 minute intervals. Even though I specifically told Expedia there would be three adults staying there, there were only two smelly bathroom towels. Never again!!!!!!!!!!!!! Incredibly disappointed that I spent $89 I will never get back and we had such a scary, disgusting experience.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Don't stay here !!
Slow check in, hotel outside was literally falling apart, room stunk, looked like it was from the 1960s, inside of room was falling apart as well. Towels looked like personal towels (they were brown and not the same type I usually see in hotels). heater was falling off of wall. There was screaming in hallway, we had to call 911.
Stayed 1 night in Aug 2018

6/10 Okay

John, Mankato, MN

Liked: Cleanliness, staff & service, property conditions & facilities
The property was and smelled clean, The bed was to soft,
Stayed 1 night in Jul 2018

4/10 Poor

M&L, WI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our original room was a small room which they tried to turn into a suite by putting in a full-sized fridge, restaurant-style shelving, and tables with a microwave. The queen bed was up against the wall so one side was inaccessible. When we moved it away from the wall, we found it covered a hole in the wall. The bathroom was atrocious. The exhaust fan was not working because it was hanging off the wall. The tub was dirty and the showerhead was grungy. After we complained about the conditions, they offered to show us another room. It was marginally better, however, the sofa was broken and needed a severe cleaning. You could feel all the hands that had ever touched the armrests. We did not use the continental breakfast. It consisted of breakfast snacks in cellophane, fruit (which looked a bit old), and coffee. We realize the owners are trying to remodel a used hotel, but they need to re-evaluate where to put their money. Can not recommend this facility.
Stayed 2 nights in Jul 2018

4/10 Poor

Jeri Lee, West Salem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
We were here for 2 nights for a local softball tourney. Most of our group changed hotels before we were even checked in... with good reason: hallways smelled of smoke, hair in/around sink, food crumbs around microwave, stains on bedspreads and sheets, disgusting splatters on mirror and tv screen, the bathtub floor felt like it would collapse underneath our feet, and a half of a roll of toilet paper was our allotment for the weekend. The heat index was over 107 degrees, we were exhausted and the air conditioner worked well, so we decided to tough it out, but covered the beds with our own blankets. We returned in the late afternoon of day two to find there had been no maid service, so all our used towels were still in a pile and the beds were not made. The guy at the front desk apologized and told me to bring the towels down so he could "exchange them one for one." When I returned, he was not at the front desk. I waited for a few minutes and he finally appeared from the hotel laundry room and waved me in. He gave me new towels and as I carried them upstairs, a new patron had entered and (thinking that I worked there) asked me for assistance. We also used the patron laundry facilities for washing softball uniforms, and the dryer setting for "delicate/cool" does NOT work. It was so hot we're lucky the uniforms didn't shrink to Barbie Doll size! We should have followed the lead of our friends and checked out before we checked in. Ugh. Never again.
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was overcharged. Signed for one price on the receipt and my card got charged extra. Now I’m going through the headache of getting my money back
Stayed 1 night in Apr 2018
Response from Courtney on Apr 29, 2018
We apologize that this happened to you. If this still has not been resolved, please let us know so we can make this right.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was gross
The room smelled of cigarettes even though it was non smoking, there was hair on the comforter, dust all over the floor, and stuff on the shower floor.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a very strong odor in it and the sheets were too small for the bed and kept coming off the mattress. Pretty sure they were full size sheets on a queen mattress. The mattress had so many stains on it that I didn't want to lay on the bed without the sheets covering it. The "breakfast on the run" was mostly pre-packaged foods. It seemed a lot of people just hung around the motel inside and outside.
Stayed 1 night in Oct 2017

2/10 Terrible

rraps68, Madison, WI

Disliked: Cleanliness, property conditions & facilities, room comfort
AWESOME---if saving money is your only goal
If your only goal is to save money, this is the place. Needed a room for a month for business trip and excellent rate. However, most uncomfortable room ever. Noisy neighbors, seedy crowd, air conditioner right by head of bed blaring in your ear as you try to sleep, not even once a week housekeeping, cheesy looking 1970's era décor including mirrors on ceiling. Couldn't get out of there fast enough after I finished my business in the area.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We didn't stay...the room had not been cleaned when we checked in. Hallways were dirty. Dogs barking in hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a wing and prayer
Room and hallways smelled awful!! Safety chain on our room had been moved or replaced 3 times; all poorly judging from the condition the last one was done. Staff very friendly; and having a large refrigerator were the only positive things. Wires for lamp taped as cord started to fray; had to unplug as was afraid of fire. Socket covering not screwed in good enough; entire socket pulled out from wall. Would not recommend staying here at all.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Service was very friendly and accommodating. Rooms were not the cleanest or most comfortable.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice employees, chair in room was dirty and very worn.

6/10 Okay

shawn, minnesota

Liked: Staff & service
Not the best
First walked in and the room that we had gotten was horrible, dirty, outdated, and rundown not like what you see in the pictures so I went to the front desk and upgraded $20 more dollars then the room was what you see in the pictures so for $80 the room was ok. I recommend staying elsewhere.

2/10 Terrible

Not Provided, Rochester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend the Riverside Suites
Unfortunately this was the worst room I have ever stayed in. The furniture consisted of 2 big steel racks like you might find in a laundry mat. They were far too big for the room. There was no carpet and the bed I believe was a rollaway bed. There was only 1 small desk lamp in the far corner--no light at all near the bed (I did have them get me another lamp). There was not an alarm clock in the room either. The refrigerator was old and ran very loudly all night as did the air unit, which I had to turn off. It was a no-smoking room but I found a cigarette butt on the floor. There were people talking in loud voices in the hall most of the night also.

2/10 Terrible

Justin, MN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud
The entire first floor of this hotel is tile, which causes everything in the hallways to echo into your room. I tried to get some rest at about 11pm and there were people up all night talking. I was not able to fall asleep until 5:30 am. Spend a few extra bucks and go to a nicer hotel if you would like to sleep.

4/10 Poor

Darryl, Ramsey, MN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older hotel
No waste basket, dusty, express breakfast left a lot to be desired. Lobby was nice but rest is outdated.

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities
Poor management.
We stayed in this hotel the same night that the local University homecoming was occurring. Due to this, there were people in the hallways making noise and knocking on our door until at least 5:00 in the morning. We called down to the front desk around 2:30 am and little was done and the noise continued. Needless to say we got little sleep and my wife had to work the next day. In the morning I talked to the front desk staff and she said that the person on the overnight shift was new and didn't know that she was supposed to manage the situation. I asked to speak to a manager and she said that there was not one on currently but I gave my information and she claimed that one would be calling me, it has been two weeks and no phone call.
Response from Management on Oct 27, 2015
Hello, Sorry about the parking lot we are in the middle of having it paved. Also I did try to contact you but the number you have written down said not in service. I never want a guest to leave unhappy and I apologize for the disturbance you had during your stay. I have spoken with my staff on how to better handle noise complaints and the people causing those complaints.

4/10 Poor

C Ann, Minneapolis, MN

Disliked: Property conditions & facilities, room comfort
Only if its the last hotel available!
Over sized and inappropriate furniture stuffed into a smaller then average room. Yet out of all this furniture, there was no chair or desk, Just plenty of commercial kitchen size shelving units, full size refrigerator, 2 wardrobe units with no hangers just more shelves. Non-fitting sheets so you woke up on the bare mattress...YUK! Whole hotel/lobby/room smelled of mildew and smoke. At 8am the Continental breakfast was non - existant. I didnt even see crumbs or any other evidence that there ever was anything put out.
Response from Management on Oct 26, 2015
Hello, We do offer extended stay here at our hotel and have rooms set up to accommodate people that stay for longer periods of time. Thank you for your input I will work on having some of the rooms rearranged to better accommodate guests. I am not sure why the breakfast was unavailable as we have a continental breakfast every morning but I will look into that.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
The room only had 1 towel, had to hunt down a staff member for linens. Unexcusable.

4/10 Poor

Dan, Iowa

Disliked: Property conditions & facilities
Many upgrades needed.
Parking lot is gravel so little curb appeal. Interior has great possibilities but needs significant work. Carpeting is old and worn with spots. Towels look old and worn. After watching the TV for 45 minutes (MLB playoff game), it just quit. I called the front desk and the attendant came to my room almost immediately. She said she "reprogrammed" the set. However, in only a minute or two, it quit again. This time she offered to move me to another room, even though she had told me earlier that they were sold out. She said many of the TV's were old and often went out. I declined the offer because of the time it would have taken to "pack up" again.