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Reviews of Riad Chantal

4 out of 5
Riad Chantal
48, Derb Ouled Ben Sbaa - Sidi Mimoune, Marrakech

Reviews

6.8
Rating 10 - Excellent. 10 out of 44 reviews" "
Rating 8 - Good. 14 out of 44 reviews" "
Rating 6 - Okay. 7 out of 44 reviews" "
Rating 4 - Poor. 8 out of 44 reviews" "
Rating 2 - Terrible. 5 out of 44 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from HICHAM on Jan 19, 2019
thank you

8/10 Good

Verified traveler

Liked: Staff & service
If you like a taste of old buildings and old fation services and hospitality, this would be the place, it’s like living in your own private home. Lovely and charming, we enjoyed it very much. Check the room out and report what’s not working, they are more than happy to fix it or change your room for you.
Stayed 6 nights in Nov 2018
Response from HICHAM on Dec 5, 2018
many thanks

4/10 Poor

Javi, London

Liked: Cleanliness, staff & service
Expedia had doublebooked the room so we had to be moved toanother riad for the 1st night
Stayed 5 nights in Nov 2018
Response from HICHAM hh on Nov 29, 2018
sorry for the disturbs

2/10 Terrible

Adeel, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel owner charged me 160 dirhams from the train station to the medina. Usually it’s 40 dirhams. Also it says in the hotel policies that they welcome children and I booked triple room but still he charged me 45 euros for the extra bed. Bed was too small for the price and he told me he rents the bed from Outside but the bed belongs to the hotel. I end up paying 115 euros after paying to Expedia. He never came to meet us so I can discuss this sistuatikn. The price I payed to him I could get a decent hotel. Room is too small, washroom has no door and privacy. I wouldn’t recommend this place to anyone because they are tryin to take money for no reason. Riad staff Mr Abdel was really nice but he is not the boss. Pretty much they don’t care about customer service and satisfaction. Riad cleaning lady and care taker Mr Abdel was helpful but he can only do so much. I am very disappointed that he charged extra money for the taxi which was not fair at all.
Stayed 3 nights in Oct 2018
Response from HICHAM on Oct 26, 2018
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff (Ahmed) and area
Had a good stay here and at Ryad Marrakech, particularly Ahmed whom made our stay very comfortable and was incredibly friendly. He made sure we had everything we required. I would recommend this place.
Stayed 3 nights in Jun 2018
Response from HICHAM on Jul 8, 2018
thank you for your review

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
He need go to school learn mind his own business
i booked 2 rooms but 1 look like good the others one look bad an also i think the man who work on the friday night on the 11th MAY 2018 should mind his own business , because he said to my gf who his moroccan just be careful before u marry a british man , think twice before u do so , i was not here but is not nice when u book a hotel someone tell your gf what to do than tell her have a good stay SHAME ON THE OWNER WHO LET HER STAFF TALKED LIKE THAT TO CUSTOMER when i book 2 rooms to respect the moroccan tradition SHAME SHAME SHAME
Stayed 2 nights in May 2018
Response from riad alnais on May 28, 2018
hi could you tell me please the name of this person please? is it the manager or the person workin as a waiter (he works at night also)? thank you

10/10 Excellent

Ben, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to base your long weekend away.
Honestly cannot say enough good things about our stay here. The location is perfect for those looking for a central location to use as a base to explore the city. The Riad is nicely situated off the main streets in a winding, but easy to find side street. The location is 10 minutes walk from most areas - Jamaa Al Fina and the souks and across the road from the Kasbah area and sights such as the Saadian Tombs and Bahia Palace. The staff were friendly and very helpful attending to all our needs and requests. All in all, this Riad is perfect for the traveller who is looking for a place to sleep and some friendly hospitality in between exploring what the city has to offer. If your looking to sit in all day or spend it sunbathing, maybe look elsewhere. If you're looking for an authentic experience in a good location with friendly staff - look no further and book now!!
Stayed 3 nights in May 2018
Response from Hicham on May 17, 2018
Thank you very much

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
so so
I couldn't meet owner and another staff couldn't understand English. we decided to go another hotel.
Stayed 3 nights in Feb 2018
Response from HICHAM on Feb 15, 2018
thank you for your visit

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from HICHamm on Jan 21, 2018
thank you for your review

4/10 Poor

Hugh, Melbourbe

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again
Arrived to find the staff had put us in the wrong room, pointing this out to the staff resulted in anger and the proposition that it was our own fault. Overnight staff was very angry with us when we asked for assistance organising our pick up for a desert tour. Overall incredibly dissapointing
Stayed 2 nights in Dec 2017
Response from HICHAM on Dec 29, 2017
thank you for your visit

10/10 Excellent

Martina, Fareham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the centre
Hotel is nice,small and typical for this area. Staff very helpfull and friendly. Close to city centre.
Stayed 3 nights in Dec 2017
Response from Hicham on Dec 24, 2017
Thank you

8/10 Good

Zihao, London

Liked: Staff & service, room comfort
Nice hotel close to attractions and the airport
The hotel provides very good service, it is very close to the market, the palace, and the airport. A good choice if you're travelling to Marrakech.
Stayed 1 night in Dec 2017
Response from hicham on Dec 3, 2017
thank you very much for your review could you recommend us on tripadvisor please? our hotel name on tripadvisor is Riad Alnais thank you so much best regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
thank you for your visit

6/10 Okay

Prashant, UK

Liked: Cleanliness, staff & service
Good staff, okay hotel
Good location, closer to all monuments in the old city. Good morning breakfast, claims to be 4 Star hotel but equivalent to 2 stars in the UK. Very helpful staff and guide you with good tips on your excursion. Rooms are much smaller than as seen in Expedia website pictures. Being a very busy hotel, can't change rooms. Lunch is expensive. Please exchange money at the airport. WiFi also available.
Stayed 3 nights in Nov 2017
Response from HICHAM on Nov 28, 2017
THANK YOU FOR YOUR VISIT

10/10 Excellent

nathalie, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli riad au centre de la medina
nous avons séjourné au riad chantal et nous étions très contents de la qualité d'acceuil au riad, le riad est recement rénové, géré par une équipe dévouée et professionnelle, nous avons profité du petit déjeuner sur la terrasse. le riad est situé à cinq minutes de la place de jamaa el fena dans un quartier très bien sécurisé. nous recommandons le riad Chantal

10/10 Excellent

Carlson Elisabe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad and excellent service
We enjoyed our stay at riad chantal. The rias is clean and very close to the residence of the king which is a very secure area and only 5 min from the main square. The staff speak english and it was important for us as we don't speak French. Thank you hicham for organising excursions for us to essaouira and the atlas mountain.

4/10 Poor

Ahmed, Zürich

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The space in the room is very tight. No places to store hand laggages. TV did not work and it has not repaired upon request. Water was dropping from the lavatory flush. Since there were none door between room and toilet, it was terrible at night. None warm water in the sing. Brakefast is very limited. The amount of eggs is exactly acc. the number of guests. The working staff are friendly towards guest. The hotel manager is unpolite and very arrogant.
Stayed 2 nights in Dec 2018
Response from HICHAM on Jan 8, 2019
thank you for your visit

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wir hatten eine Buchung im Riad Chantal in Marrakesch vom 14.12. bis 21.12.18 und reklamieren diese. Gestern sind wir dort angekommen und man brachte uns in eine andere in der Nähe (Riad Ardrar) mit der Begründung, dass das von uns gebuchte Riad ausgebucht sei. Man hat uns dann auf die Dachterasse mit Sesseln und Tische für Gäste geführt und da in einem Raum, der wie eine Abstellkammer mit einem Bett aussah übernachten lassen. Es gab keine Dusche (die befand sich auf der Terasse) und als wir nach einem kurzen Ausgang wieder zurückkamen ließ die Tür mit dem Schlüssel nicht mehr öffnen und ein Mitarbeiter öffnete sie dann gewaltsam. Heute Morgen war und das alles zuviel, wir haben die Nacht nicht schlafen können, da die Tür nicht schließbar war. Daraufhin haben wir dann ein anderes Hotel gebucht und uns von der Unterkunft abgemeldet und gesagt, dass wir nicht dort bleiben möchten. Bilder der Unterkunft und die Buchungsbestätigung des neuen Hotels fügen wir bei. Wir bestehen auf Erstattung der Kosten für das gebuchte Riad Chantal, da wir uns dieses nach den Bildern ausgesucht haben und uns sehr viel mindere Unterkunft ohne unser Verschulden verkauft wurde. Wir gehen davon aus, dass wenn man über einen so großes Portal wie Expedia bucht, auch sicher sein kann gewünschte Bedingungen zu erhalten. Weitere Bilder und die Buchungsbestätigung erhalten sie in einer folgenden Mail.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non vale il prezzo location squallida l'aspetto buono è in centro
Stayed 1 night in Dec 2018
Response from HICHAM on Dec 19, 2018
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix.Dommage que la télé n'a pas fonctionné à cause d'un problème de satellite ou parabole. Le personnel est très serviable et disponible
Stayed 4 nights in Dec 2018
Response from HICHAM on Dec 13, 2018
MERCI BEAUCOUP

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Riad décevant... salle de bain sombre donc pour se maquiller ça devenait compliqué. Douche soit brûlante soit froide et pour une période de froid c'est limite! Dans l'annonce il y'avait de noté "produits de luxe" pour la salle de bain... à part un savon bas de gamme nous n'avons rien trouvé de plus. Mon amie a changé de chambre sachant que la première nuit rien ne fonctionnait dans la sienne. Ni prise ni lumière de chevet. Le seul point positif est le personnel Noura très accueillante ainsi que le remplaçant Zouheir. Je n'oublie pas le second monsieur accueillant dont je ne me souviens plus le nom. Mais en globalité très déçue du riad il ne vaut pas le prix...
Stayed 3 nights in Nov 2018
Response from HICHAM on Dec 7, 2018
merci pour votre visite

6/10 Okay

Verified traveler

Liked: Staff & service
Nous n’avons pas pu profiter de ça Riad car il y a eu une inondation la veille mais le Riad de remplacement était de bonne qualité
Stayed 2 nights in Nov 2018
Response from HICHAM on Dec 1, 2018
desolé

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overbooket
Riaden var overbooket og vi måtte vente i 1 time for å bli flyttet til en annen Riad. Riaden vi kom til var ok. Dusjen hadde ikke varmt vann, hadde dårlig trykk og toalettet skylte dårlig ned. Området var ok, men litt gjemt beliggenhet og mye støy. De som jobbet der var veldig hyggelige og hjelpsomme.
Stayed 4 nights in Nov 2018
Response from HICHAM on Nov 20, 2018
thank you for your visit

8/10 Good

jean-paul, romans

Liked: Cleanliness, staff & service, room comfort
personnel tres gentil fais tout pour passer un bon sejour mais le riad par lui meme aurai besoin d'un petit coup de rafraichissement il manque aussi un jaccusi car tres agreable quand on rentre de balade en fin de journee .sinon bon sejour
Stayed 7 nights in Nov 2018
Response from HICHAM on Nov 20, 2018
MERCI BEAUCOUP

6/10 Okay

Francine, France

Liked: Cleanliness, staff & service
Lieu en sécurité. Et un grand merci à Norah une personne très gentille et très compétente.
Stayed 4 nights in Oct 2018
Response from HICHAM on Nov 5, 2018
Merci beaucoup

8/10 Good

Nini, Bizanrt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil . Tres bien placé dans la medina.
Stayed 4 nights in Oct 2018
Response from HICHAM on Nov 5, 2018
Merci beaucoup

2/10 Terrible

Verified traveler

Disliked: Staff & service
Allthough WE booked very early,IT was overbooked and we Had to stay elsewhere in a very Bad room.
Stayed 1 night in Oct 2018
Response from HICHAM on Oct 22, 2018
sorry for the disturb

4/10 Poor

Verified traveler

Stayed 2 nights in Oct 2018
Response from HICHAM on Oct 22, 2018
sorry for the disturb

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Oct 2018
Response from HICHAM on Oct 22, 2018
thank you

6/10 Okay

Tine, BLAGNAC

Liked: Cleanliness, staff & service, room comfort
Riad typique de la région
Le nom de la riad sur le site ne correspond donc impossible à trouver le parking est loin il n'y a aucun service pour transporter les bagages. Riad sympa mais besoin d'être entretenue le personnel très avenant; petit déjeuner minimaliste.
Stayed 2 nights in Sep 2018
Response from HICHAM on Oct 4, 2018
Merci pour votre visite

10/10 Excellent

Nicole, Thüringen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Süßes Hotel mit super Staff
Man möchte länger bleiben, so schön ist es! Die Mitarbeiter sind sehr lieb. Die Lage ist Top! Man läuft nur wenige Minuten in die Stadtmitte. Man fühlt sich dort wirklich sehr wohl und herzlich aufgenommen. Immer wieder gerne beim nächsten Besuch.
Stayed 2 nights in Sep 2018
Response from HICHAM on Oct 2, 2018
thank you so much for your visit

6/10 Okay

SALAH

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2018
Response from HICHAM on Jul 27, 2018
THANK YOU

10/10 Excellent

leila, bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal
Beau Riad parfaitement situé à 10 min à pied de la fameuse place, mais en dehors de l’agitation permanente de celle-ci. Acceuil très chaleureux de Yassine qui s’est rendu disponible pour répondre à toutes nos questions et à nos besoins. Un grand merci à lui. La terrasse est très agréable pour lézarder l'après-midi, à l’ombre de la pergola. Je recommande a 100%
Stayed 7 nights in Jun 2018
Response from HICHAM on Jul 2, 2018
Merci beaucoup pour votre commentaire!!!

8/10 Good

juan carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicacion ideal y ambiente perfecto
Alojamiento a muy pocos metros de la plaza principal de la ciudad y el zoco, instalaciones, desayuno y trato correcto. Los alrededores un poco extraños pero para nada inseguros. Recomendable
Response from HICHAM on Apr 29, 2018
muchas gracias!!!

8/10 Good

ymsah, narbonne

Liked: Cleanliness, staff & service, room comfort
Un excellent rapport qualité prix
La décoration de l'hôtel est soignee, le petit dejeuner simple mais correct et le wifi fonctionne très bien. Un bemol pour l'eau chaude capricieuse et la télévision qui fonctionnait mal. Monsieur Loutfi a su se montrer attentif à nos demandes et y a répondu de manière satisfaisante. La localisation du Riad est parfaite, toute proche de la casbah et de la mellah, entre un hopital et le Palais Royal. Le quartier et tres sécurisant grâce à la presence de postes de police et de nombreux commerces de proximité permettent d'acheter eau et snacks.
Stayed 7 nights in Dec 2017
Response from Hicham on Dec 24, 2017
Thank you

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Hotel in der Altstadt, gute Lage
2 Übernachtungen, alles so weit in Ordnung. Nur die Baustelle direkt daneben hat ein wenig genervt.
Stayed 2 nights in Nov 2017
Response from HICHAM on Dec 10, 2017
thank you

8/10 Good

Verified traveler

Liked: Staff & service
prima prijs/kwaliteit verhouding. eenvoudig maar lekker ontbijt op loopafstand van centrum Marrakech
Stayed 5 nights in Nov 2017
Response from HICHAM on Nov 28, 2017
THANK YOU FOR YOUR VISIT

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentralgelegenes Riad
Unser Aufenthalt im Riad Chantal war sehr schön. Das Riad liegt sehr Zentral zur Stadt. Wir wurden herzlich empfangen und haben gute Tipps erhalten.
Stayed 3 nights in Nov 2017
Response from HICHAM on Nov 28, 2017
THANK YOU FOR YOUR VISIT

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad magnifique et service professionnel
Riad très propre et accueil chaleureux. Merci a toute l'équipe du riad chantal. Le riad est récemment rénové et gèrè par une équipe de pro.m Nous recommandons beaucoup ce riad.

4/10 Poor

à éviter, sylvie

Disliked: Cleanliness, property conditions & facilities, room comfort
A éviter, très difficile d'accès
Riad difficile à trouver, ruelle sans aucune indications..le soir c'est effrayant. Aucune connexion wifi dans les chambres et surtout chambres donnant sur la rue trés trés bruyantes... Propreté limite correcte.

2/10 Terrible

Natale, Rouen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad pas à 4 étoile mais 2 petite
Totalement déçu on a dû quitter les deux chambres du soi disant Riad pour aller autre part dans un vrai 4 étoile

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Très bon accueil par le gérant, place jamaa lefna à 5 minutes à pied.