Exterior

Reviews of Knights Inn Martinsburg

1.5 out of 5
Knights Inn Martinsburg
1997 Edwin Miller Blvd, Martinsburg, WV

Reviews

7.2

Good

Rating 10 - Excellent. 123 out of 546 reviews" "
Rating 8 - Good. 215 out of 546 reviews" "
Rating 6 - Okay. 118 out of 546 reviews" "
Rating 4 - Poor. 45 out of 546 reviews" "
Rating 2 - Terrible. 45 out of 546 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem at all
Stayed 2 nights in Feb 2024

6/10 Okay

Amy

Stayed 1 night in Feb 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property
Stayed 2 nights in Jan 2024

6/10 Okay

Richard

Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The heating unit didn't get hot in that room water coming from the floor in the bathroom tile
Stayed 2 nights in Jan 2024
Response from VSS on Jan 15, 2024
Hi Mr White, thank you for your review. You have been here countless times and we appreciate your patronage, however it seems like you only leave reviews on the very few poor stays. With that being said, we do take all reviews seriously - especially those by regular guests - and upon inspection of both the heating unit and the bathroom tile, it seems that both are fine.

8/10 Good

Guillermo

Traveled with partner
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from VSS on Jan 15, 2024
Thank you for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Remodeling rooms
Stayed 2 nights in Dec 2023
Response from VSS on Dec 21, 2023
Thank you for your review! We're thrilled to hear that you appreciated our recent remodel. It's always a pleasure to welcome back our frequent guests and provide an enhanced experience. We're grateful for your continued support and look forward to your next visit!

8/10 Good

Shamika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and respectful
Stayed 2 nights in Dec 2023
Response from VSS on Dec 21, 2023
Thank you for your review and for highlighting our helpful and respectful service. We're glad to hear that you had a positive experience. Your feedback is valuable, and we'll continue to strive for excellence in our service. We hope to welcome you back for an even better stay in the future!

10/10 Excellent

Luis, Bradenton

Stayed 1 night in Nov 2023
Response from VSS on Dec 21, 2023
Thank you for the fantastic 5/5 review! We're thrilled that you had a wonderful experience during your stay. We appreciate your kind review and hope to have the pleasure of hosting you again soon!

8/10 Good

Connie, Vicksburg

Disliked: Cleanliness, amenities
Overall, not a bad hotel. Except.... when i got into thw room the ice bucket had dirt, other type debris & a used kleenex in ir. It made me wonder about how clean the rest of the room & bedding truly was.
Stayed 1 night in Nov 2023
Response from VSS on Nov 15, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We're glad to hear that overall, your experience was satisfactory. However, we apologize for the inconvenience you encountered with the cleanliness of the ice bucket in your room.Please rest assured that your concerns have been addressed with our housekeeping team to ensure that such oversights are not repeated. Maintaining a high standard of cleanliness is paramount to us, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and hope that you will give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.If your travels bring you back to the area, we would be delighted to welcome you again and demonstrate the improvements we've made based on your valuable feedback.

4/10 Poor

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from VSS on Oct 17, 2023
Thank you for your review

6/10 Okay

George

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from VSS on Oct 17, 2023
Thank you for your review

8/10 Good

Gerrit

Traveled with partner
Liked: Cleanliness, staff & service
reasonably priced
Stayed 1 night in Oct 2023
Response from VSS on Oct 17, 2023
Thank you for your review

8/10 Good

constance

Stayed 1 night in Oct 2023
Response from VSS on Oct 12, 2023
Thank you for your review

8/10 Good

Cavalyn

Liked: Cleanliness, property conditions & facilities
Nothing was negative
Stayed 1 night in Aug 2023
Response from vss on Aug 19, 2023
Thank you for your review. We hope to see you again.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from vss on Aug 19, 2023
Thank you for your review. We hope to see you again.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay with family.
I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.
Stayed 1 night in Aug 2023
Response from VSS on Aug 18, 2023
Thank you for your review, Jason. We're glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.
Stayed 2 nights in Jul 2023
Response from VSS on Aug 18, 2023
Thank you for your review, Heather. I apologize for your neighbors - please let us know next time and we will handle this and any other issues that may arise during your stay. However, we are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Robert

Stayed 1 night in Jul 2023
Response from VSS on Aug 19, 2023
Thank you for your review. We hope to see you again.

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice little hotel at a great price! Staff was very friendly and the room was clean.
Stayed 1 night in Jul 2023
Response from VSS on Aug 19, 2023
Thank you for your review. We hope to see you again.

2/10 Terrible

Aleania

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Ladies, DO NOT STAY AT THIS HOTEL ALONE. The room needed cleaning. Most of the others staying at this property appear to have obvious drug problems. Even tho I locked door and placed items infront of door still feel unsafe. If they are going to use this propety as a drug hotel the least they could do is put the expedia or other online reserving guests in a specific part of the hotel and the crackheads in a seperate part of the hotel esp given the seperate building designs. This is prob the worst hotel ive ever stayed at and ive stayed at plenty of low end budget hotels. Would def have left if the room was refundable. No wonder all the room choices were non refundable. Expedia should end their contract with this location before someone is hurt or worse. Will never stay here again.
Stayed 1 night in Jul 2023
Response from VSS on Jul 10, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We greatly appreciate your input as it allows us to address any concerns and improve our services.We are truly sorry to learn about your experience and the allegations of drug activity during your stay. We want to assure you that we take such matters very seriously and do not condone any illegal or disruptive behavior on our premises.It is important to note that the safety and well-being of our guests is our top priority. We have implemented various security measures to maintain a safe environment, including close cooperation with the local authorities. In fact, our motel is located across the street from the state police station, which allows for swift response and regular patrols in the area.We encourage our guests to report any suspicious activities to our front desk staff or directly to the police, as this helps us maintain a secure environment for everyone. We have a strict policy against any form of illicit behavior, and we work diligently to ensure compliance with all laws and regulations.Please be assured that we have taken your feedback seriously, and we will continue to reinforce our efforts in monitoring and addressing any potential issues that may arise. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with an improved experience in the future.Thank you again for bringing this matter to our attention.

2/10 Terrible

Nir, Suwanee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from VSS on Jun 20, 2023
Thank you for taking the time to provide us with your feedback. We appreciate all forms of input from our guests, as it helps us identify areas where we can improve and enhance our services.We regret that your recent experience at our motel did not meet your expectations. We apologize for any inconvenience caused during your stay.Please know that we take your feedback seriously and will make every effort to address any shortcomings. Your satisfaction is our utmost priority, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We value your input and would be grateful for the chance to make amends.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back and exceed your expectations.

8/10 Good

Charles

Stayed 2 nights in Jun 2023

8/10 Good

Willis

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cleanliness was good , very peaceful stay.
Stayed 2 nights in May 2023
Response from VSS on May 17, 2023
Thank you for your stay and we hope to see you again soon!

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
The property is pretty run down. It appeared to me that some people actually live there. I traveled alone so it was ok for me, but there is no way my wife would stay there.
Stayed 1 night in May 2023
Response from VSS on May 9, 2023
Thank you for your review.

10/10 Excellent

Anita

Traveled with family and small children, Business traveler
Liked: Staff & service
The rooms need a thorough cleaning and updated
Stayed 1 night in Apr 2023
Response from VSS on May 9, 2023
Thank you for your review.

8/10 Good

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean for the money.
Stayed 3 nights in Apr 2023
Response from VSS on May 9, 2023
Thank you for your review.

4/10 Poor

Gregory, Shortsville

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place felt like we were walking into a prison, and the area was very downtrodden. We felt very unsafe staying here, for a multitude of reasons.
Response from VSS on Mar 8, 2023
Thank you for your review Gregory and we are sorry you felt that way.

6/10 Okay

Gerrit

Traveled with family
Liked: Staff & service, property conditions & facilities
We were in the end unit... the hot water did not get hot, only warm... not what we like in a bathtub. The Wifi hardly reached the room and would not allow us to stream.
Stayed 1 night in Mar 2023

4/10 Poor

Joseph

Disliked: Staff & service, amenities
The attitude of the person that checked me in
Stayed 1 night in Dec 2022
Response from VSS on Dec 26, 2022
We apologize about that but we appreciate your feedback. Thank you for staying with us and we promise to do better next time!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
Room was in dismal shape, smelled of cat pee and sheets were stained. Drunk people were hanging out in the parking lot.
Stayed 1 night in Oct 2022

6/10 Okay

Gilles

Liked: Staff & service, property conditions & facilities, room comfort
Le wifi is not good,no coffee,no Kleenex
Stayed 1 night in Oct 2022
Response from VSS on Oct 25, 2022
Thank you for your review

8/10 Good

Kurt

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was ok, older but clean, couch was terrible. Staff were nice and for the price it was as good as you could ask for.
Stayed 1 night in Oct 2022
Response from vss on Oct 25, 2022
Thank you for your review

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from vss on Oct 25, 2022
Thank you for your review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rough!
Motel is way past its prime in desperate need of a total overhaul. Please note the mold on the inside of the cabinets in the photos below
Trash left in room by prior occupant. YUM!
Stayed 1 night in Sep 2022
Response from VSS on Oct 6, 2022
Thank you for your review

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from VSS on Oct 6, 2022
Thank you for your review

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room was clean and bed comfortable. Only problem was shower was cold but bathroom sink was hot.
Stayed 1 night in Sep 2022
Response from VSS on Oct 6, 2022
Thank you for your review

6/10 Okay

Herbert

Liked: Staff & service
Disliked: Property conditions & facilities
Cheapest bed in the area clean sheets and Hot water is the plus side. Property conditions in the room we're pretty bad I had a big crack in my door you can see daylight through about a three-quarter inch wide okay for me I'm Solo Traveler but not for everyone
Stayed 1 night in Sep 2022
Response from VSS on Sep 8, 2022
Thank you for your review and for bringing this matter to our attention, Herbert. We appreciate you staying with us and we hope to see you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
Everything reaked of cigarette smoke in the non-smoking rooms. There was blasting music outside of our room until 10:30 at night fueling what seemed like a low-budget prostitution ring - all complimented by paper thin walls so we could hear every bit of what was going on. A significant amount of black mold spots in the bathroom. The TV constantly broke up, and the bed sounded like rubbing metal any time you moved on it. There was hair around, a dirty towel, and the sink backed up when we used it the first time.
Mold
Mold
Mold
Hole in door
Stayed 1 night in Sep 2022
Response from VSS on Oct 20, 2022
Thank you for your review

6/10 Okay

LINDA

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
Served it’s purpose as a place to sleep. Nonsmoking room reeked of smoke. Pdo d walk area had empty poop bag stand, and tissue holder in room had no tissues.
Stayed 1 night in Aug 2022
Response from VSS on Sep 8, 2022
Thank you for your review and for bringing these matters to our attention, Linda. We appreciate you staying with us and we hope to see you again soon!

8/10 Good

Stephen

Business traveler
Liked: Cleanliness
Can’t picture staying here for a long time but for a day or two it was fine. Would benefit from having more plugs in the room, you have 2 outlets at the vanity and 1 on the desk and that is it. Room was clean, no complaints. Fridge, freezer and microwave functioned as they should. I’d stay there again if I’m in the area for a day or 2.
Stayed 1 night in Aug 2022
Response from vss on Sep 8, 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from vss on Sep 8, 2022
Thank you for your review and for staying with us! We hope to see you again soon.

8/10 Good

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only that non smoking room smelt like smoke
Stayed 1 night in Aug 2022
Response from vss on Sep 8, 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Knights Inn was clean and the staff was courteous and helpful
Stayed 10 nights in Jul 2022
Response from VSS on Sep 8, 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the people they are so friendly
Stayed 1 night in Jul 2022
Response from VSS on Sep 8, 2022
Thank you for your review and for staying with us! We hope to see you again soon.

4/10 Poor

Rebecca

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horrible stay this time
The bed and pillows were absolutely horrible spaces in flooring fridge didn’t get very cold smoke smell in room upon arrival. Good note was training a new employee who was very pleasant
Stayed 1 night in Jul 2022
Response from General Manager on Jul 22, 2022
Dear Rebecca, We hope you'll accept our apologies for any issues with our accommodations during your stay. We'll be sure to discuss all of your comments internally, however, please consider visiting us again later down the road.

6/10 Okay

jipeng

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Kim

Stayed 5 nights in Jun 2022

4/10 Poor

Roberta

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so cool
Though my AC was going full blast the air was not so cool so it made for difficult sleeping in humid W.Va.
Stayed 1 night in Jun 2022
Response from VSS on Jun 29, 2022
Thank you for your review, Roberta. I apologize about the PTAC unit, we will definitely have our crew take a look to see if it was functioning properly. Safe travels and we hope to see you again soon.

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from VSS on Jun 29, 2022
Thank you for your review, safe travels and we hope to see you again soon.