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Reviews of Quality Inn & Conference Center

2.5 out of 5
Quality Inn & Conference Center
1411 Liberty Street, Franklin, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 289 out of 475 reviews" "
Rating 8 - Good. 140 out of 475 reviews" "
Rating 6 - Okay. 36 out of 475 reviews" "
Rating 4 - Poor. 6 out of 475 reviews" "
Rating 2 - Terrible. 4 out of 475 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and courteous. Hotel and rooms where clean. The bathroom and shower where clean and in good working order.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quality hotel deserving of its awards. Nice areas around hotel. Mattresses were old spring style but they were in good shape. Very clean and nice hotel, excellent staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome..Awesome…Awesome…. This place is perfect. The town it sits in is quaint..,and the front desk attendant is very personable…. Her name is Kim and she actually called our room after check-in to see how we are and if everything is ok. Priceless!!!! I will come back here because of this service. Exceptional!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent! They went out of their way to make sure that our group had a good stay at the hotel. Rooms were very clean and well maintained. Nothing bad to say. Just a little out dated.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sons and I stay here when we go deer hunting. Always a perfect visit … even when we don’t get a deer.
Stayed 1 night in Nov 2023

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but it has been kept up very well. Because it is older, the rooms are much larger than newer hotel rooms. Best of all: we received the best customer service over our 4-day stay than we've experienced in YEARS! The staff was super friendly, helpful and welcoming. Would always choose this hotel over the Holiday Inn Express that is the only other option within 10 miles of this area.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the front desk was a joy to interact with. She welcomed us on our return visit, followed up with us to make certain we approved of our room and provided excellent suggestions for dining options. I have stayed at much more expensive hotels in more exclusive locations and have never received the level of competency and politeness that she exhibited. When we return it will be largely due to our anticipation in seeing her again.
Stayed 1 night in Nov 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
The owners went above and beyond to make sure we had everything we needed. Great free breakfast too, and up the street from a great brewery.
Stayed 1 night in Oct 2023

10/10 Excellent

barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Property and rooms were spotless and the dining room was pleasant and food was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Betty

Stayed 1 night in Oct 2023

10/10 Excellent

Sandra A

Traveled with group
Very friendly staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, Yuma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff (Karen) and the restaurant was a very pleasant surprise.
Stayed 1 night in Oct 2023

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally good. Very attentive. The hotel is very dated. It could use some updating. The room was very clean. It had the same problem many hotels have lately as far as no daily maid service unless requested. Like other hotels, you are paying more for the room and receiving less. At the time this hotel was approximately $45 cheaper than its comparable competition, Holiday Inn Express.
Stayed 2 nights in Oct 2023

8/10 Good

Timothy, Bellaire

The rooms are nice and well maintained. The beds were very comfortable. The location is excellent. The staff are welcoming and efficient. The walls are paper thin.
Stayed 2 nights in Sep 2023

10/10 Excellent

Valari

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Stayed 1 night in Sep 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities
Friendly helpful staff. Only complaint would be an unpleasant smell in the hallways.
Stayed 1 night in Sep 2023

2/10 Terrible

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO MORE HOTELS.COM!!!!!!
I arrived after making a Hotels.com reservation and was told there was no reservation for me. I showed the hotel staff my reservation. but they could not locate my reservation. I then needed to make another reservation and directly through the hotel and paid for it. After I looked at my credit card activity, it showed I was charged by Hotels.com as well. That's right, I paid twice for my one night stay. After multiple emails with Hotels.com, they refused to refund my money they charged me for a reservation the hotel said they never received. Dealing with Hotels.com was so frustrating, I will never use them again. The worst customer service!!!!!
Stayed 1 night in Aug 2023

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with our stay but the cost was too high
Stayed 1 night in Aug 2023

10/10 Excellent

ALEXIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so helpful and friendly. It was greatly appreciated!
Stayed 1 night in Aug 2023

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it!!
First time staying at your place, older hotel but kept up. Very friendly staff, great in-house restaurant and decent breakfast.
Stayed 2 nights in Aug 2023

2/10 Terrible

Pat

Traveled with family
Liked: Cleanliness
Never again
Accessibility issues not addressed, even after room change could still not use bathroom independently. No reduction in price or refund offered. They even had the unmitigated gall to upcharge me for room change. Very disgusting.
Stayed 2 nights in Jul 2023

8/10 Good

Michealle

Traveled with family
Liked: Staff & service
We had a an issue with our car rental, flat tire and lost keys. Mass confusion with enterprise so we were stranded. The staff at quality inn were super helpful and very sweet to accomodate during our chaos. Andrew was so sweet to talk to us while working and Karen at the front desk was super sweet as well. Only thing we didnt like were the spiders everywhere outside and a few in our window sill.
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at a nice hotel...
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome and good little restaurant
Stayed 1 night in Jul 2023

10/10 Excellent

John L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dion

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean rooms and the complimentary hot breakfast was great
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Located within a five minute walk of downtown, where is a lot to do. Very nice staff as well, along with a nice breakfast available every morning.
Stayed 5 nights in Jun 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay. Nice and clean with a friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean facility. Good breakfast. Very good parking. Nice area to walk, shop & dine.
Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
BASEBALL TOURNAMENT IN FRANKLIN PA.
NICE ROOM VERY ENJOYABLE OUTING!!!
Stayed 1 night in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.
Stayed 1 night in Jun 2023

8/10 Good

Vaughn

Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stays!
We have a great time each time we stay there. Karen is always a pleasure to work with. We did not interact much with the other ladies simply based upon time of day when we walked through the lobby.
Stayed 2 nights in May 2023

10/10 Excellent

Monika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies(Karen, Kim and I forgot the name of the lady who worked overnight)at the front desk were outstanding. The rooms were clean and very comfortable. The 24/7 coffee was great. Thank you
Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. Clean room and comfy bed.
Stayed 2 nights in May 2023

10/10 Excellent

Hassie, Longmont

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Though the Building is not a "Newer Property" the Staff Were exceptionally kind and made our stay very pleasant when we came to Franklin to pack our Father and move him home. Thank you Karen and Kim you ladies made our evenings hassle free and also thank you Karen for calling and making sure our room was satisfactory and to let you know if we needed anything, Thank You!!! (Five Star hotels could learn a lot from these to Ladies. Katie, Thank you for taking care of the breakfast needs of the hotel while doing the front desk. Thank You all very much for your Great Attitudes and most of all your Smiles. I hope you all are recognized for your outstanding efforts to make not just our stay, but all the other guest that were at your hotel stays pleasant and memorable.
Stayed 3 nights in May 2023

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made everything easy and seamless. Cleanliness was astounding! Needing accessible, they made sure we had everything we needed and checked on us. Made for a pleasant, relaxing stay.
Stayed 1 night in May 2023

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, easy check in
Stayed 1 night in May 2023

10/10 Excellent

Susan Zuber

Stayed 1 night in May 2023