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Reviews of Makarem Umm Alqura Hotel

5 out of 5
Makarem Umm Alqura Hotel
Ajyad Street, Makkah, Ar Rawabi

Reviews

7.6

Good

Rating 10 - Excellent. 75 out of 235 reviews" "
Rating 8 - Good. 73 out of 235 reviews" "
Rating 6 - Okay. 57 out of 235 reviews" "
Rating 4 - Poor. 17 out of 235 reviews" "
Rating 2 - Terrible. 13 out of 235 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamud

Liked: Cleanliness, staff & service, property conditions & facilities
Nawar was excellent on his service. He was able to accommodate my needs and went above and beyond. Great attitude and services.
Stayed 2 nights in Apr 2024
Response from Makarem umm alqura on Apr 21, 2024
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024
Response from Makarem umm alqura on Apr 20, 2024
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Layali Ziyad – Guest Relations

6/10 Okay

Mohamud

Liked: Staff & service
Shuttle is very slow and not timely
Stayed 1 night in Apr 2024
Response from Makarem umm alqura on Apr 18, 2024
Dear valued Guest,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again.Good Wishes,Amjad Alotaibi – Guest Relations

6/10 Okay

Muhammad ayaz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Makarem Um AlQura on Apr 19, 2024
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Layali Ziyad – Guest Relations

10/10 Excellent

Radwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is made to impress you. I loved it. Staff is very pleasant and very friendly. Granted it is not a walkable to distance to Al Haram but very convenient with a five minutes free shuttle every thirty five minutes around the clock. I would stay there again
Stayed 2 nights in Apr 2024
Response from Makarem umm alqura on Apr 14, 2024
Dear valued guest,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our Staff and Bus service to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Abdiweli

Liked: Cleanliness, staff & service, property conditions & facilities
Employees attentiveness and politeness
Stayed 8 nights in Apr 2024
Response from Makarem umm alqura on Apr 14, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

8/10 Good

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from Makarim Um alQura on Apr 7, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations

4/10 Poor

Md, Potomac

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!
Stayed 3 nights in Mar 2024
Response from Makarem Um AlQura on Mar 30, 2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Layali Ziyad – Guest Relations

10/10 Excellent

Omar

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent Customer Service.
Stayed 3 nights in Mar 2024
Response from Makarem umm alqura on Mar 25, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations

6/10 Okay

Hafsa Abdirahman

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Makarem Um AlQura on Mar 19, 2024
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Amjad Alotaibi– Guest Relations

4/10 Poor

Anas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Makarem Um AlQura on Mar 18, 2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Layali Ziyad – Guest Relations

8/10 Good

syed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel shuttle every 30 min to Haram staff was very nice specially receptionist Hiba and loader Siddique, Hiba responded very quick in anything need in room very fast room service and Siddique was very helpful to get my luggage to room and while checkout
Stayed 4 nights in Feb 2024
Response from Makarem Um AlQura on Feb 24, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations

10/10 Excellent

Rauf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to stay and perform Umrah , best Thing Shuttle service, every 30 mint bus service from hotel to Haram ,, Breakfast buffet is delious 10/10
Stayed 2 nights in Feb 2024
Response from Makarem Um AlQura on Feb 13, 2024
Dear valued guest,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our Breakfast and the shuttle service to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Layali Ziyad – Guest Relations

10/10 Excellent

Saleem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location closer to Haram with shuttle going back & forth every 10 minz.Friendly & understanding staff.
Stayed 3 nights in Feb 2024
Response from Makarem Um AlQura on Feb 12, 2024
Dear valued guest,Thank you so much for your positive Review on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Layali Ziyad – Guest Relations

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assalamuailkum, recently stayed in room 615 and 616 masha Allah the place is nice, clean room, organized, good service, breakfast tasty and all the staff working there are nice people & help is here when needed anytimes☺️ Recommended to stay there for umrah, hajj or holidays # Alhamdoulillah no complaints Thanks to all staff Irfaan😉
Response from Makarem Um AlQura on Feb 8, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations

6/10 Okay

Mohamed

Liked: Staff & service, amenities
People nice. Room was a little dirty not bc wasnt cleaned but it was just old. Carpet was dirty and walls seemed like theyre starting to crack. Hose in the washroom leaked everytime we used it. It was good and accommodated our one night stay.
Stayed 1 night in Jan 2024
Response from Makarem Um AlQura on Jan 26, 2024
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

2/10 Terrible

HALIMA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad bad .dirty room. bathroom i dont wana talk about. Stay one the street. Don't pay $5 for this hotel.
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on Jan 26, 2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Amjad Alotaibi – Guest Relations

6/10 Okay

Melad

Disliked: Cleanliness, staff & service, property conditions & facilities
إضاءة الفندق جداً سيئة
Stayed 3 nights in Jan 2024
Response from Makarem Um AlQura on Jan 26, 2024
ضيفنا الكريم ،تشرفنا باستضافتكم وخدمتكم في فندقنا، نشكركم على مشاركتنا رأيكم الكريم ، ونود إبلاغكم بأنه قد تم مشاركة ملاحظاتكم مع الإدارة المختصة وأخذها بعين الاعتبار، نعدكم بتجربة أفضل في زيارتكم القادمة وانه لمن دواعى سرورنا تشريفكم الكريمدمتم بخير.امجاد العتيبي – علاقات النزلاء

10/10 Excellent

Sadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and understanding staff.
Stayed 1 night in Jan 2024
Response from Makarem Um AlQura on Jan 12, 2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

4/10 Poor

AYMAN

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The breakfast was superb. The bathroom commode was leaking making the bathroom having a bad urination stinky smell and the floor was kept wet at all times
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on Jan 12, 2024
Dear valued guest,Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to have you again soon.Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Yusuf

Stayed 3 nights in Dec 2023
Response from Makarem Um AlQura on Jan 26, 2024
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

rishad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Exellent.specially the breakfast and the friendly reception staff especially ghaneeyah.
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on Jan 12, 2024
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

4/10 Poor

NOOR

Disliked: Staff & service, property conditions & facilities
So many problems from door locks to bathrooms cleaners to flush.
Stayed 5 nights in Dec 2023
Response from Makarem umm alqura on Jan 2, 2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action.we’re always working on developing our services. Good Wishes,Amjad Alotaibi – Guest Relations

6/10 Okay

nader, burbank

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Makarem umm alqura on Dec 29, 2023
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Amjad Alotaibi– Guest Relations

6/10 Okay

Khuram

Average
Stayed 1 night in Dec 2023
Response from Makarem umm alqura on Dec 25, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

8/10 Good

Malek

Traveled with family
Liked: Cleanliness, staff & service
The rooms are old a little bit but overall it’s pretty good. You’ll need a transportation to Alharam, the hotel offers a shuttle service every 30 minutes also you can take taxi 10-20SR.
Stayed 4 nights in Dec 2023
Response from Makarem Um AlQura on Dec 18, 2023
Dear valued guest,Thank you for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle available 24/7 to access to Haram. Hotel room prices were very affordable. Just keep up the good work.
Stayed 4 nights in Dec 2023
Response from Makarem Um AlQura on Dec 18, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

6/10 Okay

Verified traveler

Customer service , transportation system
Room was good , clean for the price. Has great breakfast. I called the front desk few times from my room, no one respond to my call. They did not care about customer service specially at night. Horrible bus transportation system. You need to be waiting about one houre for hotel bus in Haram main bus stop for hotel bus to show up to take you back to hotel.
Stayed 8 nights in Nov 2023
Response from Makarem Um AlQura on Dec 8, 2023
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

8/10 Good

subhanallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good safe bet...i stayed solo for 3 nights and it was very good stay, shutlle was readily available all the time 24 hrs, a bit far from haram but with shuttle u wont feel the distance....i read lot of reviews on other 3 star hotel like al kiswa, etc. Took this after lot of consideration and alhamdolillah it was good bet
Stayed 3 nights in Nov 2023
Response from Makarem Um AlQura on Nov 28, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

SYED KASHAN ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Makarem Um AlQura on Nov 28, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

AHMED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for umra
Good in every thing
Stayed 2 nights in Nov 2023
Response from Makarem Um AlQura on Nov 15, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

Syed Athar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient location and place to stay.
Stayed 1 night in Nov 2023
Response from Makarem Um AlQura on Nov 6, 2023
Dear valued guest,Thank you for sharing your appreciation of the hotel in general through your 5 stars rating.We hope to see more of you in the future. Good Wishes,Amjad Alotaibi – Guest Relations

8/10 Good

Ludi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good for family and group on umra trip.
Stayed 2 nights in Oct 2023
Response from Makarem Um AlQura on Nov 2, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

6/10 Okay

SHAFIQULLAH

Traveled with family
Disliked: Property conditions & facilities
Hotel is fine, smells bad inside room. Service is average.
Stayed 2 nights in Oct 2023
Response from Makarem umm alqura on Oct 19, 2023
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Shahid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Oct 2023
Response from Makarem umm alqura on Oct 16, 2023
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Djamal

Liked: Cleanliness, staff & service, property conditions & facilities
I've been there last year that's why I came back everything was handy the staff were excellent the service was fantastic very clean the food was very tasty the manager for the breakfast kareem is been very helpful with a smile on his face we've been greeted by the receptionist with the smile job well done.
Stayed 8 nights in Sep 2023
Response from Makarem umm alqura on Oct 16, 2023
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Syed Athar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Makarem umm alqura on Oct 10, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

8/10 Good

Ammar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay at reasonable price.
Stayed 2 nights in Sep 2023
Response from Makarem Um AlQura on Oct 2, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s awesome service
Stayed 2 nights in Sep 2023
Response from Makarem Um AlQura on Oct 2, 2023
Dear valued guest,Thank you so much for your positive rating on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Abdurahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Especially Shiraz Ahmed the House keeping. Always helpful and smiling.
Stayed 5 nights in Sep 2023
Response from Makarem umm alqura on Oct 2, 2023
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations

6/10 Okay

FARIA

Traveled with partner
Bathrooms were dirty
Stayed 2 nights in Sep 2023
Response from Makarem Um AlQura on Oct 2, 2023
ear valued Guest,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again. Good Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Syed Athar

Stayed 1 night in Aug 2023
Response from Makarim Um alQura on Oct 2, 2023
Dear valued guest,Thank you so much for your positive rating on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Amjad Alotaibi – Guest Relations

10/10 Excellent

Syed Athar

Stayed 1 night in May 2023
Response from Makarem Umm Alqura on May 23, 2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionists were very welcoming, helpful and professional.
Stayed 2 nights in May 2023
Response from Makarem Umm Alqura on May 24, 2023
Dear Mr. Tarek , Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Lama alghamdi – Guest Relations

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated the quick, easy and polite check in and check out and the complimentary bus to the Haram.
Stayed 1 night in May 2023
Response from Makarem Umm Alqura on May 24, 2023
Dear Ms . Daniella ,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our shuttel service and check in and out process to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Lama alghamdi – Guest Relations

6/10 Okay

Farook

Liked: Cleanliness, property conditions & facilities
it is look like 3 star not 5 star . breakfast superb
Stayed 2 nights in Apr 2023
Response from Makarem Umm Alqura on May 24, 2023
Dear Mr. Farook,Thank you for taking the time to post a review We are pleased that you enjoyed your stay and found our Restaurant to your satisfaction. As we have chefs from different cultures and nationalities to provide best services to our guests, We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Amjad Alotaibi – Guest Relations

6/10 Okay

Mohamed

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Satisfied accommodation
Very bad service from housekeeping. The condition of towels very very bad.
Stayed 6 nights in Apr 2023
Response from Makarem Umm Alqura on May 24, 2023
Dear Mr.Mohamed,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again. Good Wishes,

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but far from Haram and the walking to haram is very hard as it seems as climbing a hill
Stayed 2 nights in Apr 2023
Response from Makarem Umm Alqura on May 24, 2023
Dear Mr.Mohamed,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Amjad Alotaibi– Guest Relations

8/10 Good

habiba

Traveled with partner
Disliked: Staff & service
Overall, fair value for the price. No receptionist at late night check in. Dark room - asked for lamp, was promised it never came. Shower water was luke warm. Food excellent. Manager Nibras Ba'esa was helpful.
Stayed 3 nights in Feb 2023
Response from Makarem Umm Alqura on Feb 13, 2023
Dear Ms. habiba, Thank you for taking the time to post a review. We are pleased that you find out price to your satisfaction. we would like you th be known that our reception desk woking 24 /7, and we will investigations about your observations to raise the level of services.We look forward to serving you soon and promise to provide you with better services during your next visit.Good Wishes, Sundus Alhazmi - Guest Relations Supervisor

8/10 Good

Osama

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before and loved this hotel. However, the most attractive thing about the hotel has changed to the worse. The bus service has changed for the worse. The pick up point at the Haram is very crowded with other buses. It is difficult to find the correct bus as they're not always the same color and only have a small sign with the hotel's name. So you're forced to walk around looking for the bus. It could be a half hr before it shows up and up to 20 min of waiting before it leaves the station. So you have to allow for an hour of time to get to and from the Haram. This aspect, for me, means I don't plan on staying here again.
Stayed 4 nights in Jan 2023
Response from Makarem Umm Alqura on Feb 13, 2023
Dear Mr. Osama, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback about buses has been shared with the concerned department for appropriate action.Good Wishes,Sundus Alhazmi - Guest Relations Supervisor