Reception

Reviews of Hampton Inn by Hilton Harrisburg West

2.5 out of 5
Hampton Inn by Hilton Harrisburg West
4950 Ritter Rd, Mechanicsburg, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 516 out of 749 reviews" "
Rating 8 - Good. 179 out of 749 reviews" "
Rating 6 - Okay. 32 out of 749 reviews" "
Rating 4 - Poor. 12 out of 749 reviews" "
Rating 2 - Terrible. 10 out of 749 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas

Business traveler
There was a fire in one of the rooms on my 3rd floor. Everyone evacuated at 2:30am. Around 5:00am we were able to go back to our rooms to get our belongings. Sure would be nice to get a refund or a free stay next time.
Stayed 1 night in Apr 2024
Response from Laura on Apr 25, 2024
Good Afternoon, Our guest safety is our number one priority and thankfully during this incident no one was injured. We will be issuing a refund for your night and apologize for the inconvenience. Thank you, Laura

8/10 Good

DARYL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our experience was very clean newer feeling hotel. No issues ( well little better breakfast options and fresh real eggs would have been a step up). Kids disappointed pool wasn’t open:( Overall good. And Instant hot water.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and very comfortable. The staff....wonderful! Absolutely no complaints!
Stayed 2 nights in Apr 2024

10/10 Excellent

Hasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again.
Stayed 1 night in Mar 2024
Response from Keith K on Apr 4, 2024
Thank you for your wonderful rating!

10/10 Excellent

Jeanne

Stayed 1 night in Mar 2024
Response from Keith K on Apr 4, 2024
Thank you for your wonderful rating!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to my visit
Stayed 1 night in Mar 2024
Response from Keith K on Apr 4, 2024
Thank you for your wonderful rating!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent breakfast choices
Stayed 1 night in Feb 2024
Response from Keith K on Apr 4, 2024
We're thrilled to hear that you enjoyed our breakfast choices! We strive to provide a variety of options to cater to all tastes, and we're delighted that you found them excellent. Thank you for your kind feedback, and we look forward to serving you again during your next stay!

10/10 Excellent

James, Pittsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keith K on Apr 4, 2024
Thank you for your wonderful rating!

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Was very quiet and clean! We will be booking here again in the near future!
Stayed 1 night in Feb 2024
Response from Keith K on Apr 4, 2024
We're thrilled to hear that you had a great stay with us! Providing a quiet and clean environment is important to us, and we're delighted that you found everything to your satisfaction. Thank you for your kind words, and we look forward to welcoming you back again soon!

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel staff were over the top helpful and courteous .facility was immaculately clean and very well situated from the highway and had several dining options in walking distance!
Stayed 1 night in Feb 2024
Response from Keith K on Apr 4, 2024
It's fantastic to hear that you had such a positive experience at our hotel! We strive to provide excellent service and cleanliness, and we're delighted that you found our staff to be so helpful and courteous. We're also glad to hear that our location near the highway and dining options within walking distance were convenient for you. Thank you for your kind words, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Carol, ROCKVILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much appreciated the hot buffet breakfast that included make-your-own waffles. Helped start the day. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night and the beds are very comfortable as always.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Maggie

Stayed 1 night in Nov 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 2 nights in Nov 2023

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic customer service at the front desk!
Stayed 2 nights in Nov 2023

2/10 Terrible

Allison

Stayed 1 night in Nov 2023

4/10 Poor

J

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from Keith K on Nov 11, 2023
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'd like to learn more about your specific concerns. If you're comfortable sharing more details about the aspects that led to your rating of 4 out of 10, we'll do our best to address and improve upon them. Alternatively, if there's anything specific you'd like assistance with, please feel free to let us know. We appreciate your input and strive to enhance the guest experience.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay from check in to departure.
Stayed 2 nights in Oct 2023
Response from Keith K on Nov 11, 2023
We're thrilled to hear that your stay from check-in to departure was enjoyable! Our goal is to provide a positive and seamless experience for our guests, and we're glad to know we achieved that during your visit. If there's anything specific you enjoyed or any suggestions you have for us, feel free to share. We appreciate your feedback, and we hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Shannon

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service
The bathroom was not cleaned well, there were hairs in the tub, before we even used it. The bedding did not fit the mattress. The sheets did not cover the mattress and the we could see the mattress as soon as we walked in.
Stayed 2 nights in Oct 2023
Response from Laura K on Oct 28, 2023
Thank you for your feedback. We apologize that we did not exceed your expectations. We will be following up with our housekeeping department and look forward to welcoming you back when your travel brings you to the Mechanicsburg area.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Keith K on Nov 11, 2023
Thank you for taking the time to provide a rating. We appreciate your feedback! If there's anything specific you enjoyed or any areas where we can improve to make your next stay even better, please let us know. We value your input and look forward to the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keith K on Nov 11, 2023
Thank you for the perfect rating! We're delighted to hear that you had a great experience. If you have any specific comments or suggestions, we'd love to hear them to ensure that we continue to meet and exceed your expectations. Your feedback is important to us, and we appreciate you taking the time to share your positive experience. If there's anything else you need or if you plan to visit us again, feel free to let us know!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had one unfortunate issue. A group came into the room next to ours at 3 am drunk and loud. We banged on door but they didn’t stop. Called the front desk who came up and banged on their door until they answered. Thankfully they stoped after that.
Stayed 1 night in Oct 2023
Response from Keith K on Nov 11, 2023
I'm sorry to hear about the disturbance during your stay. Your comfort and well-being are our top priorities, and I apologize for any inconvenience caused by the noisy neighbors. It's great that the front desk promptly addressed the situation and resolved the issue. If there's anything more we can do to ensure your satisfaction or if you have any additional concerns, please feel free to share them with us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keith K on Nov 11, 2023
Thank you for the perfect rating! We're delighted to hear that you had a great experience. If you have any specific comments or suggestions, we'd love to hear them to ensure that we continue to meet and exceed your expectations. Your feedback is important to us, and we appreciate you taking the time to share your positive experience. If there's anything else you need or if you plan to visit us again, feel free to let us know!

4/10 Poor

Erin

Traveled with family
Disliked: Cleanliness
As a dog owner myself, I am completely comfortable staying in pet-friendly rooms. However, our room on the second floor smelled of very heavy urine, and it was evident from the moment we walked in. When I called to ask the staff to help with the smell, they informed me that they couldn't do anything until I was out of the room for an hour and a half so they could filter the air out to remedy the odor. Because it worked with our schedule the next day, we were amenable to it, however it did not work, and I informed them that the carpets needed to be scrubbed (and told them precisely where). While we were able to "hide" some of the smell by draping blankets over the offending areas, we were stuck with a pricey room all weekend that smelled of pet urine. Although everything else about the hotel was generally satisfactory, I would not ever stay in this location again, particularly given their overall lack of interest in rectifying the issue.
Stayed 2 nights in Oct 2023
Response from Laura K on Oct 10, 2023
Thank you for your feedback. We have addressed the room you were in. At this is not typically for our hotel; I do hope you give us another chance to show you why we are in the top 7% of the Hampton brand.

10/10 Excellent

Jared

Traveled with group, Traveled with family
Staff was amazing! Rooms were exceptionally clean and comfortable. Facilities were clean/spotless. Exterior was well kept. Patio area in back was a great place to unwind and relax with friends. Can’t say enough about the staff, from the desk attendants to cleaning staff. Will definitely be back the next trip to Mechanicsburg.
Stayed 3 nights in Sep 2023
Response from Keith K on Nov 11, 2023
Thank you so much for your positive feedback! We're thrilled to hear that you had an exceptional experience during your stay. Our team works hard to provide a clean and comfortable environment, and it's wonderful to know that their efforts were noticed. We look forward to welcoming you back on your next trip to Mechanicsburg. If there's anything specific you enjoyed or anything we can improve upon, please feel free to share. Your satisfaction is our priority!

10/10 Excellent

Andrea

Traveled with family
Clean place. Great breakfast
Stayed 2 nights in Sep 2023
Response from Keith K on Nov 11, 2023
Thank you for taking the time to share your feedback! We're delighted to hear that you found the place clean and enjoyed the breakfast. Providing a clean and comfortable environment along with a satisfying breakfast experience is important to us. If you have any other comments or if there's anything specific you appreciated, please let us know. We look forward to the possibility of hosting you again in the future!

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service
When checking in, Jessica was wonderful.
Stayed 1 night in Sep 2023
Response from Keith K on Nov 11, 2023
We're delighted to hear that Jessica provided you with wonderful service during your check-in! Our team strives to create a positive and welcoming experience for all our guests. If there's anything specific you appreciated about Jessica's service or if there are other ways we can enhance your stay, please let us know. Your feedback is valuable, and we hope you have a fantastic time during your visit!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vette guy
The whole staff was amazing. Very clean and updated. Pool was clean but they really should have somone at least in the mornings skim the pool it was loaded with bugs. And i mean alot!
Stayed 3 nights in Aug 2023

10/10 Excellent

p a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring the Area
Stayed 3 nights in Aug 2023

10/10 Excellent

p a

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah, ARLINGTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, comfortable beds, shower supplies on the wall was very convenient and helpful. One of the best breakfast buffets I’ve been to at a chain hotel. Friendly staff. Will definitely stay here again when we’re in the area.

10/10 Excellent

Xiao JI

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah, ARLINGTON

Stayed 1 night in Aug 2023

10/10 Excellent

Fenton

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good swimming pool But not overly large. Breakfast buffet was delicious and well rounded Everything here was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large clean rooms, nice outdoor pool, very good breakfast buffet, located right off the highway with very friendly staff. Will definitely stay here again for subsequent Camp Hill trips.
Stayed 6 nights in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. The room was clean and comfortable. Very nice stay.
Stayed 1 night in Aug 2023

10/10 Excellent

anthony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my clinic at
Stayed 1 night in Jul 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

Phillip

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Plenty of parking. Nice pool and courtyard area.
Stayed 3 nights in Jul 2023

8/10 Good

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient and easy to find. It was very quiet. The room was very clean. They also offer continental breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Joe

Stayed 2 nights in Jun 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and hard working staff. Very clean. Nice breakfast options.
Stayed 1 night in Jun 2023