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Reviews of Grand Inna Medan

3 out of 5
Grand Inna Medan
Jl. Balai Kota, No. 2, Medan, North Sumatra

Reviews

8.0

Very Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 11 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Peter

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is acceptable and ok, but the rooms are terrible. Our group reserved 7 rooms and all are bad !!!! We definitely won’t use this hotel again. 😔 pt from Texas
Stayed 2 nights in Apr 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in city center. Wonderful staff. Surrounding area is a noisy mess of traffic, but that’s how it is in Medan.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Too much noisy from the traffic event during the midnight
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

zainol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a good location near shopping complex and easy access by train to airport.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from berlian on May 20, 2019
Dear our valued Guest, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

8/10 Good

jimmy togar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient enough but need to improve
Quite convenient.. but the facility need to be improved to be more modern.. the furniture, doors, key, windows need to be changed if needed.. sliding door of bathroom, windows of my room need to be fixed/repaires (room 254).. house keeping are good in service.. restaurant need bigger room especially when there is seminar/workshop..: i encountered problem with internet when connect to handphone, but it's fine if using laptop..
Stayed 4 nights in Aug 2017

6/10 Okay

Yeoh, Malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel but good location
The hotel is look old, many facilities are not available as stated. The only good is close to Merdeka walk and walking distance to shopping malls nearby.

4/10 Poor

Ashraf, shah alam, malaysia

Liked: Property conditions & facilities
Disliked: Room comfort
Hotel location is in town's centre
Hotel not be able to find my booking from check in until check out. I had to call expedia (which cost me roaming charges) as hotel not be able to contact expedia. Room aircond (room 123) is not cold as I have to sleep in another room. Some TV channels were out of signal in midst of watching (world cup). But hotel location is nice as it is near to train station, park, restaurant and shopping mall. Breakfast is ok.

8/10 Good

Bernard

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia para volver a repetir
Todo perfecto... muy buen trato Entrada perfecta...Habitación perfecta...cerca de la estación y centro comercial...ubicación perfecta...
Stayed 1 night in Mar 2023

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant hotel
The hotel is located in the very heart of Medan - just next to Merdeka Walk, in a walking distance to the most important spots in the city, just a couple of minutes away from the Railink. The room was very clean, comfortable and quiet. The staff was absolutely brilliant and took very good care of us. The only downside: we had to choose between a double bed and having the WiFi access. We chose the former, as we have had the mobile data - but it would have been a tough decision if we had not.
Stayed 1 night in Sep 2019

8/10 Good

Abang, Jakarta

Business traveler
Liked: Staff & service
A hotel with strategic location and nice and friendly staff. the trouble is it is quiate old and have not been renovated, which means traffic sounds keep comming in throug the rudimentary window .
Stayed 2 nights in May 2019
Response from berlian on May 20, 2019
Dear our valued Guest, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

10/10 Excellent

solby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from berlian on May 20, 2019
Dear our valued Guest, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

10/10 Excellent

Kamarulzaman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand inna hotel bertaraf istimewa
Suasana bilik yang selesa.ditengah kota medan yang sibuk amat sesuai untuk aktiviti berjalan kaki ke tempat menarik di sekitar kota medan. Suasana bilik yang selesa dan bersih.dn yang paling penting adalah harga yang ditawarkan sangat menarik.
Stayed 2 nights in Feb 2019
Response from berlian on May 3, 2019
Dear our valued Guest, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

8/10 Good

rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiär aber es gibt besseres in Medan
das Hotel befindet sich sehr zentral. Inzwischen gibt es wieder eine kleine Gartenanlage mit Pavilion abseits vom lauten Strassenverkehr. Das Restaurant ist am Abend zum Essen nicht geeignet, es sei denn man liebt die extrem laute(n) Karaoke Sänger(in). Getränke sind häufig ein Problem, oft ist keine Cola, Sprite etc vorhanden oder das Bier ist warm oder auch ausgegangen. Die hohe Präsenz von uniformierten Polizisten / Soldaten im Foyer empfinden wir als unangenehm. Vor etwa 20 Jahren gab es in dem Hotel auch andere Speisen wie z.B. Schwein. Heute ist es (bis auf das Bier) ein rein islamisches Hotel (halal)
Stayed 3 nights in Dec 2018
Response from staff on Feb 8, 2019
Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

8/10 Good

rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traditionshotel aus alten zeiten neu aufgepeppt
regierungshotel. mich stört die überrepräsentanz von soldaten, polizisten die sich häufig im foyer mit aufgeblähter brust und lametta aufhalten
Stayed 2 nights in Dec 2018
Response from staff on Feb 8, 2019
Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GRAND INNA MEDAN

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Arez, Purmerend

Liked: Staff & service
Good for one night
It is OK for one night. Especially when you've just arrived in Medan and got off at the train station. It is close to the train station but you will need to be very careful when you cross the road. There is so much traffic and loud noise. You can even hear all of this when you are inside your room as there is virtually zero isolation. So bring earplugs if you are a light sleeper just like me. The hotel's former name is De Boer (reference to the Dutch period). It is located on a very interesting street. If you walk down Jalan Balai Kota in eastern direction, you will come across Tip Top restaurant (oldest restaurant in Medan), Tjong A Fie mansion, Istana Maimoon. It is not a very pleasant walk though as the pavement is always under construction and filled with holes. Traffic is one again terrible and the exhaust fumes are enough to kill an entire zoo.
Stayed 1 night in Dec 2017

8/10 Good

muhammad

Liked: Staff & service, room comfort