Exterior
Check availability

Reviews of Ritz Hotel Mendoza

3 out of 5
Ritz Hotel Mendoza
Peru 1008, Mendoza, Mendoza

Reviews

6.6
Rating 10 - Excellent. 5 out of 49 reviews" "
Rating 8 - Good. 23 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 8 out of 49 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Virginia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Good
Good location
Stayed 1 night in Jan 2024

4/10 Poor

Guido

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was once acceptable but probably a few decades ago. Since then no maintenace of any significance was done, and it seems to be in a steady decay. This can be seen especially when doing a few steps beyond the lobby. Older furniture, Bed covers are sheets and an older style bed cover. Pillows are hard. No iron present in the complete hotel. You do have the option of this service, but it may take time to get this done. The breakfast room is on the 5th floor, and provides a basic breakfast. Also here furniture is older. Price is relatively too high compared to other hotels in the area, considering the condition of the hotel.
Stayed 4 nights in Mar 2019

2/10 Terrible

Nadeen, Santiago, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has much to be desired
This hotel has not been kept well maintained. The fixtures and furniture are worn and broken. The bedding and towels are over used and rough. The breakfast doesn't have proper installation for making toast or serving eggs. We had no hot water the last day. The staff is apologetic but don't have the means to solve these problems.
Stayed 3 nights in Jan 2018

2/10 Terrible

Samira, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old hotel with old facilities
This is more like a 1 star hotel, not 3 stars. The initial room we were given wasn't even cleaned yet. We were then moved to a clean one however everything in it was chipped (e.g. bathtub) or very very old.
Stayed 1 night in Sep 2017

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Chris, Orlando, FL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not terrible, but could have been better
The location is great and the individual staff members were friendly and helpful, however the hotel itself needs renovation and there were a lot of little problems that added up during the stay. We're not people who insist on 5-star treatment or "mints on the pillow" however we found the hotel overall to be mediocre at best. The heat didn't work when we arrived and stopped working again 2 days into our stay. The elevator door jammed once. Wireless internet did not work outside of the lobby and the staff didn't seem interested in fixing it. The room was clean but "lived in" - dingy, with old carpeting, accumulated dirt and dust, water stains, etc. Breakfast was basic and edible, but not much more. Overall if you just need a place to stay in a good spot this hotel will suffice, however there are probably better and more comfortable hotels in the area for a similar price.

2/10 Terrible

Lucy, m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs an urgent renovation
While the hotel has a nice location . The hotel is very old and run down. The staff is not nice or helpful at all.

6/10 Okay

Adriano

Stayed 2 nights in May 2023

8/10 Good

Itzania

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Que me gusto: ubicación. Es ideal. Que no me gusto: el tamaño de la habitación. Es muy reducido. El aure acondicionado no enfriaba
Stayed 2 nights in Feb 2023

4/10 Poor

Vicente

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala calidad del hotel, en relación precio calidad
noche uno, lampara de velador no funciona, tarjeta para abrir habitación no funciono, tuve que solicitar reposición dos veces, enchufe de la lampara suelto poco accesible, alfombras gastadas y sucias, habitación muy pequeña y lo que me parece mas increíble y nunca visto en un hotel, la tasa del wc sucia con sarro dia dos: envian a un técnico a ver el problema de la lampara y lo soluciona retirando una de las lamparas de la pieza y enchufando la del velador en el enchufe de la otra lampara, no repara el enchufe suelto y hundido, nuevamente tengo problemas con la tarjeta de la puerta de la habitación. tienen que resetear la caja fuerte que no la pude usar la noche anterior
Stayed 3 nights in Apr 2022

8/10 Good

carlos roque

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue bien. Recomendable por la relación calidad precio.
Stayed 1 night in Nov 2021

8/10 Good

Ramon Eduardo

Traveled with family
Tuvimos inconvenientes con el check out
Stayed 1 night in Mar 2020

8/10 Good

victor, Rancagua chile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto que esta cerca de todos las instalaciones son buenas pero creo que debería mejorar la calidad de la duchas y baños. El trato de los conserves y personas todo excelente. Y mejorar la señal del wifi.
Stayed 4 nights in Jan 2020
Response from Ventas on Feb 5, 2020
Victor gracias por sus palabras, serán de ayuda para mejorar nuestro servicio. Un placer recibirlo!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto su limpieza lo q no me gusto por encontrarse en mal estado las instalaciones es el area de la pileta
Stayed 3 nights in Dec 2019
Response from Departamento de ventas. on Dec 18, 2019
Buenos dias! Gracias por su calificación y tiempo. Estamos en proceso de remodelación del Hotel y dentro de nuestro plan de mejoras está el área de piscina. Por lo cual agradecemos su observación.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad la habitación me pareció mucho más chicas q las de las fotos y no tenia frigobar nuestra habitación es un hotel viejo y creo q lo están remodelando y si le hace falta mas q nada con las llaves
Stayed 4 nights in Nov 2019
Response from Departamento de ventas. on Dec 18, 2019
Gracias por su tiempo y calificación. Un placer su visita. Agradecemos también sus comentarios para tener en cuenta en nuestro plan de mejoras.

2/10 Terrible

mauricio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Péssimas instalações e limpeza precária
Limpeza precária, banheiro impraticável, com vaso sanitário solto, bide posicionado quase colado ao vaso sanitário tendo que fazer acrobacia para sentar no vaso, box minúsculo que nem segurava a água do chuveiro inundando o banheiro todo, o ralo do bóx era um buraco imundo. Recomendo não se hospedarem nesse lugar.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

RICARDO JUAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
genial
Excelente ubicación muy bueno en general, el casino cerquita 100% recomendable,,volevere
Stayed 3 nights in Sep 2019

6/10 Okay

Maíra

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

2/10 Terrible

IVONE S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não indicaria para ninguém
Stayed 7 nights in Jun 2019

8/10 Good

GINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desde Viña del mar Chile
Perfecto calidad precio,excelente ubicación
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente
O local que o hotel está é incrível, próximo a tudo. Gostei muito, voltaria sem dúvidas. Fui muito bem recebido pela equipe, estão de parabéns.
Stayed 2 nights in Apr 2019

8/10 Good

Leonor

Liked: Staff & service, property conditions & facilities
Estadia Normal
Estuvimos 3 noches, el hotel es antiguo pero en una zona centrica. No tiene restaurante. falta remodelacion.Desayuno basico.
Stayed 3 nights in Mar 2019

8/10 Good

Leonor

Liked: Property conditions & facilities
Solo para dormir
Hotel antiguo en una zona céntrica. El hotel un poco descuidado, falta remodelacion.
Stayed 1 night in Mar 2019

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Estadía
Estadía calma y sin problema. Repetiría la experiencia
Stayed 4 nights in Mar 2019

4/10 Poor

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy precario.
El baño horrible con olor a agua estancada lo que se pasaba a toda la pieza. La ventana rota. El desayuno precario y el servicio en recepción tardío. Pedí una toalla para el baño que nunca llevaron y demoraron más de media hora en hacer el check out.
Stayed 3 nights in Feb 2019
Response from Dpto de Reservas on Mar 8, 2019
Estimada Paula. Lamentamos mucho que no se haya sentido a gusto, le agradecemos su opinión ya que nos ayuda a mejor nuestros servicios. Saludos cordiales

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, room comfort
Excelente relación precio-calidad
Totalmente con la calificación de 3 estrellas, el Hotel cumple plenamente las áreas de tener una excelente ubicación, buen trato del personal, limpieza en la habitación y espacios comunes, un desayuno grato pero nada excepcional. recomendable al 100% para quienes deseen tener una buena ubicación dentro de la ciudad y un grato lugar para descansar, en cambio, para quienes deseen un hotel para disfrutar de sus instalaciones no me parece el más adecuado.
Stayed 2 nights in Feb 2019
Response from Dpto de Reservas on Mar 10, 2019
Estimado Gonzalo gracias por sus palabras. Esperamos nos visite nuevamente.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

6/10 Okay

birgitte

Liked: Cleanliness
Stayed 2 nights in Jan 2019

2/10 Terrible

Sergio R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tive coragem de ficar no hotel. As fotos não condizem com a realidade. Quero estorno do pagamento.
Stayed 2 nights in Jan 2019

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Trata-se de um hotel antigo, mas muito limpo, bem localizado e com um ótimo atendimento. Voltarei com certeza! Mendoza é apaixonante!
Stayed 2 nights in Nov 2018

10/10 Excellent

Cris

Me fue muy bien, la verdad cubrió ampliamente mis expectativas. Es un muy lindo hotel para pasar una estadía comoda y agradable en la hermosa ciudad de Mendoza.
Stayed 3 nights in Nov 2018

6/10 Okay

Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ikke hvad det så ud til på billederne men centralt
Hotellet er pænt udefra men værelserne er ikke de bedst velholdte der findes. Der var en del huller og revner i væggene. Mug ude på badeværelses loftet og en del hængsler som var ved at falde ud af væggen. Ingen elkeddel på værelset til at varme vand. Hotellet er gammel og det ses. Morgenmaden er frygtelig. Der er kun sukker kager, småkager og kiks samt sukker juices. Heldigvis findes der 1 slags skinke og 1 slags ost. Personalet er meget venligt og hjælpsomme. Området er rigtig fint.
Stayed 2 nights in Nov 2018

4/10 Poor

ROBERTO, Iquitos

Disliked: Staff & service, property conditions & facilities, room comfort
Espera algo mejor por la apariencia externa
Hotel muy bien ubicado, con mucha falta de mantenimiento, por dentro se ve antiguo y con pisos de tapiz decolorido que da la impresión que esta sucio, habitación pequeña, baño amplio y limpio, persona de la recepción que requiere más proactividad, iniciativa y cortesía. Desayuno básico con autoservicio, sin comidas calientes, ausencia de personal durante el desayuno, si falta reponer algo, uno tiene que solicitar el producto faltante; existen personas que al parecer son de servicio que se preocupan por la cordialidad, el resto de personal que supongo son ejecutivos son frios y no saludan al pasar por recepción o las instalaciones del hotel, me dió mucha pena porque realmente esperaba más del hotel, días antes del alojamiento pasamos por el hotel para conocer su ubicación y nos pareció algo diferente a la experiencia que tuvimos durante los días de alojamiento.
Stayed 3 nights in Oct 2018

8/10 Good

Eduardo

Liked: Staff & service, room comfort
Excelente Custo x benefício para 4 pessoas ou mais
A localização é perfeita, perto do melhor da cidade e das agencias de passeios. Região central bem segura e cheia de restaurantes. Pegamos 2 quartos separados com 1 banheiro, tamanho muito bom, camas confortáveis, frigobar, ar condicionado ventilador e cofre. De fato necessita de uma reforma e de melhores cuidados. Carpe no chão não aparenta muita limpeza, e banheiro tinha um cheir que saia do ralo. Tinha lounge dentro do hall e na frente na calçada bastante convidativo. Tomamos vinho 2 vezes, o hotel forneceu copos e prato para cortar queijos. O Café da Manhã é servido no último andar, com ambiente agradável como rooftop, é básico, apenas pra não sair com fome pra rua, faltou sanduicheira e microondas, já que não tinha pratos quentes como omelete. O atendimento em geral muito bom, apena um Sr. da recepção que aparentemente era o dono, não era nada simpático, meio mau humorado e pouco prestativo. Os demais funcionários são mais legais. Pelo preço vale muito a pena.
Stayed 4 nights in Oct 2018

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
muy bueno todo
Stayed 1 night in Sep 2018

8/10 Good

CATARINA F.

Liked: Cleanliness, staff & service
custo/beneficio
Bom custo beneficio, excelente localização, travesseiros e colchões velhos, solicitamos 1 travesseiro extra na recepção porem nao havia disponibilidade.
Stayed 3 nights in Aug 2018

8/10 Good

MARCELO

Liked: Cleanliness, staff & service, room comfort
boa estadia
Hotel antigo, muito limpo.Excelente localização. Para quem não liga para luxo é um ótimo custo-benefício.
Stayed 3 nights in Jul 2018

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, room comfort
Buen servicio
Buena relación precio /calidad, el estacionamiento lo cobran aparte. Buena ubicación.
Stayed 3 nights in Jun 2018

8/10 Good

Luiz Edval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendeu às expectativas
Hotel atendeu às expectativas. Bom custo-benefício.

8/10 Good

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

ana

Liked: Cleanliness, staff & service
Custo beneficio
Bom custo beneficio para quem quer hotel para dormir e tomar banho, hotel antigo mas limpo e funcionários educados e prestativos
Stayed 4 nights in Oct 2017

8/10 Good

José

Liked: Cleanliness, staff & service, room comfort
Como y accesible a todo
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Atención súper cordial con instalaciones 5 puntos
Bien

2/10 Terrible

RAMIRO, JUJUY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN DESASTRE.....
Maliiiiisimo, el hotel es viejo y mal mantenido. Cuando llegamos,en nuestra habitacion, en donde apenas se podia circular entre las camas, habia demasiada huemdad en las paredes y tenia trancado el desague del inodoro. Decidimos retirarnos del hotel y nos cobraron todos los dias de la reserva, presentamos las quejas en este sitio web y no paso absolutamente nada, es asi amigos... ESTAMOS SOLOS, venden humo y nadie se hace responsable de su basura.

10/10 Excellent

juan, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien ubicado
Todo bien. Ordenado, limpio y excelente ubicación como para recorrer a pie el centro.