expedia

Overview of Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

Photo gallery

Guest reviews

4.4 / 5Excellent
43 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Choose dates to view prices

Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Room, 1 King Bed, Garden View

    Room, 1 King Bed, Garden View

    Room amenities

    • 430 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Garden View

    Room, 2 Double Beds, Garden View

    Room amenities

    • 430 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Junior Suite, 1 King Bed

    Junior Suite, 1 King Bed

    Room amenities

    • 527 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 2 Double Beds

    Junior Suite, 2 Double Beds

    Room amenities

    • 527 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Suite, 1 King Bed

    Suite, 1 King Bed

    Room amenities

    • 643 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 2 Double Beds

    Suite, 2 Double Beds

    Room amenities

    • 643 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Villa, 1 King Bed

    Villa, 1 King Bed

    Room amenities

    • 643 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Santa Rosa

Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa is located in Santa Rosa. Local points of interest include Calcehtok Caves and Becal Museum.

Visit our Santa Rosa travel guide
Popular Location

What's nearby

  • Calcehtok Caves - 27 min drive
  • Becal Museum - 31 min drive
  • Oxkintok - 32 min drive
  • Cenote X'batun - 65 min drive
  • Mangroves of Dzinitun - 77 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 59 min drive

Restaurants

  • Onsite dining venue – Poolside restaurant offering international cuisine. Serves breakfast, lunch, and dinner.

About this property

Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

Luxury hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. All 11 individually decorated rooms feature free WiFi and Select Comfort beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa offers 11 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
This Santa Rosa hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

  • The property is a member of Historic Hotels of the World.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Roundtrip airport shuttle (surcharge)

Food and drink

Breakfast available for a fee: MXN 270 per person
1 restaurant
1 bar
Room service available

Things to do

Outdoor pool

Family friendly

Babysitting/childcare
Laundry facilities
Outdoor pool

Conveniences

Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
Spanish

Business services

Meeting rooms

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Visual alarms in hallways
Wheelchair-accessible registration desk

More

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Ceiling fan
Egyptian cotton sheets
Pillow menu
Premium bedding
Select Comfort bed

Bathroom

Bathrobes
Free toiletries
Hair dryer
Shower

Entertainment

iPod dock
Satellite channels
TV

Food and drink

Free bottled water
Minibar

More

Free newspapers
In-room massage
Individually decorated
Individually furnished
Iron/ironing board (on request)
Laptop-compatible safe
Phone
Slippers

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

  • If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 270 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

  • Hacienda Santa Rosa
  • Hacienda Santa Rosa Luxury Collection
  • Hacienda Santa Rosa Luxury Collection Hotel
  • Santa Rosa Hacienda
  • Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa Hotel
All reviews

Frequently asked questions

Guest reviews

4.4

Excellent

5 - Excellent
28
4 - Good
9
3 - Okay
3
2 - Mediocre
2
1 - Poor
1
4.6
Cleanliness
4.6
Service and Staff
4.2
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bert friendly staff great place , near Uxmal and Celestum uf you have a car

Stayed 2 nights in Aug 2018

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

We had the Mayan casa which was very nice. However, the room had a bug infestation problem and every morning the floor was covered with dead bugs. We really did need the bug net over the bed. It was shocking and the hotel apologized and offered us different accommodations but hey, it's the jungle. I would add that arriving at the hotel takes you through a profoundly poor village. In fact, the hotel is surrounded by poverty even though the property is outstanding. This hotel is in a remote part of the Yucatan and a great find if you were already planning to be in the area.

Stayed 2 nights in Jul 2018

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive Disaster

The misleading Hotels.com posting gave no hint that Hacienda Santa Rosa is in the middle of nowhere, at the end of a very long drive down dirt roads. We had booked two very expensive rooms, but were shown to one room, which smelled bad. When we realized that, because of a bad smell, we couldn’t sleep there, and that we were not comfortable in that isolated location, we called Hotels.com to explain that we could not stay there, and were leaving. In the event, we found a comfortable, friendly place in Merida where we happily parked ourselves for the four nights in question. The cost of the Hacienda Santa Rosa booking was non-refundable in spite of the smell and in spite of being shown to one room and having booked two, on the ludicrous grounds that the $2,400.00 for four nights was some kind of deal.

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, beautiful and more

This is a small hacienda with only 12 rooms close to a very small town in the middle of the Mayan jungle. Very well maintained, large and comfortable rooms, magnificent , friendly and professional staff. Time to relax, enjoy nature, eat well, sleep like a king and learn something about Mexican history and cuture.

Stayed 2 nights in Mar 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

One of the nicest and most memorable experiences we've ever had at a hotel. The hacienda is gorgeous, the rooms are huge, quiet, and comfortable, the service is warm and attentive, and the grounds are amazing (especially the huge botanical garden). It was so relaxing we wanted to stay forever. We loved the intimacy of the property (there are only 11 rooms) and the lost-in-time quality (even though it has every modern amenity). The only two negative points I'd mention is that the pool is very cold and the wine pours are on the skimpy side.

Stayed 1 night in Dec 2017