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Property is old and needs complete renovation. Bathtub was peeling. Bathroom had ants. Staff were nice and helpful but they can only do so much. Marriott needs to step up with $'s or tear it down.
jeffrey
Stayed 3 nights in Apr 2024
Response from Terezinha. on May 2, 2024
Thank you for your response and concerns. The property is old and little by little the hotel tries to fix the issues.
Thank you for your response. It is truly appreciated.
8/10 Good
Amy
Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
I did not like how dark, damp and sketchy the entry way to the door was. The room had over powering smell of human urine. The entryway carpet inside the room was drenched and was saturated by the time we lt on Sunday.
Amy
Stayed 2 nights in Apr 2024
Response from Terezinha on May 2, 2024
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.
6/10 Okay
Kendra, Ocala
Traveled with partner
Apr 13, 2024
Liked: Cleanliness, staff & service
Walls are thin, I had to call the office every day, then again around 2-3 am bc someone was running upstairs. It appeared they never slept. The facility is starting to show it’s age outside however the inside has been upgraded.
Kendra
Stayed 3 nights in Apr 2024
Response from Terezinha on May 2, 2024
I apologize for all your concerns you wrote about. The property is old and little by little we trying to fix them. We appreciated your response.
10/10 Excellent
Abdul Foday
Apr 13, 2024
Abdul Foday
Stayed 1 night in Apr 2024
Response from Terezinha on May 2, 2024
Thank you for your response. It is truly appreciated.
We have family that live close to the property therefore we can visit frequently. We enjoy watching the Massachusetts pirate games which have relocated to Lowell and this hotel is close to the arena.
Susan
Stayed 1 night in Mar 2024
Response from Terezinha on May 2, 2024
Thank you for your response. It is truly appreciated.
Thank you for your response. It is truly appreciated.
8/10 Good
Lawrence
Mar 27, 2024
Liked: Property conditions & facilities
Everything was great
Lawrence
Stayed 1 night in Mar 2024
Response from Terezinha on Mar 27, 2024
Thank you. Your response is truly appreciated.
6/10 Okay
Debra
Traveled with partner
Mar 25, 2024
Liked: Staff & service
…
Debra
Stayed 2 nights in Mar 2024
Response from Terezinha on Mar 27, 2024
Your response is truly appreciated. Next time let us know what reason you scored us 3. Thank you.
10/10 Excellent
Alike
Traveled with family
Mar 25, 2024
Liked: Staff & service, amenities
The staff at this property was so helpful. The front desk manager Sherralee was so welcoming and accommodating! The bathrooms need some minor touch ups but other than that it was a good stay.
Alike
Stayed 1 night in Mar 2024
Response from Terezinha. on Mar 27, 2024
Thank you for your response. It is truly appreciated. We have project to improve our bathrooms.
10/10 Excellent
Monica
Mar 21, 2024
Great!!!
Monica
Stayed 1 night in Feb 2024
Response from Terezinha on Mar 27, 2024
Thank you for your response. It is truly appreciated.
4/10 Poor
Brianne
Traveled with family
Mar 17, 2024
Disliked: Property conditions & facilities
Musty smell. Not what the expedia description detailed.
Brianne
Stayed 1 night in Mar 2024
Response from .Terezinha on Mar 27, 2024
I apologized for the inconvenience you experienced in our hotel.
Thank you for your feedback. It is truly appreciated.
2/10 Terrible
Dynisa
Business traveler
Jan 29, 2024
Dynisa
Stayed 3 nights in Jan 2024
Response from Terezinha on Jan 30, 2024
Dear Dynisa, Will be great if you had described the issue you had at our hotel. We tried to fix the issue for the future when it is mentioned.In any way, I apologized for any inconvenience. you had to our hotel.
We apologized for the inconvenience you had in our hotel. Sometimes the humid smell appears in rooms for the first floor because does not get enough sun light.
Hotel was clean and comfortable. The only thing was the stairs are slippery when it is raining so we had to use the elevator in the main building. I would stay here again next time I am in the area.
Jean
Stayed 1 night in Dec 2023
Response from Terezinha on Dec 8, 2023
Thank you, your feedback. It is truly appreciated.