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Reviews of NH Collection Mexico City Reforma

4 out of 5
NH Collection Mexico City Reforma
Liverpool No 155, Mexico City

Reviews

8.2

Very Good

Rating 10 - Excellent. 560 out of 1119 reviews" "
Rating 8 - Good. 267 out of 1119 reviews" "
Rating 6 - Okay. 138 out of 1119 reviews" "
Rating 4 - Poor. 86 out of 1119 reviews" "
Rating 2 - Terrible. 68 out of 1119 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cesar

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing was explained to me. Like where the pool was or the bar and restaurant.
Stayed 2 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on May 2, 2024
Dear Cesar,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

regis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have appreciated the amenity and upgrade offered in my reservation
Stayed 2 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on May 2, 2024
Dear Regis,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon. Regards,

2/10 Terrible

Newlyn

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was VERY unfriendly and wasn’t helpful. My stay there was horrible and I wouldn’t stay there again. I had an issue instead of the manager asking what the issue was or asked to assist. She brush me off and told her co worker to have me wait for the other manager which was in a meeting at the time. I stood around for 15 mins and the “other manager still didn’t come. I got so frustrated I left and and when I was saw housekeeping I asked them for the toilets and have them changed my dirty sheets
Stayed 4 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on May 2, 2024
Dear Newlyn, Thank you for taking the time to share us your comments.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of your room and the towels and sheets and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. Since learning of your experience we have meet with the front desk team, to ensure that our customer service procedures are carried out correctlyWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

8/10 Good

TARA

Traveled with partner
Liked: Cleanliness, staff & service
The staff at the hotel were amazing, especially all of the concierge’s, who couldn’t do enough to help you. The reception staff were also very quick and helpful in sorting out a problem with our room. The hotel is very close to a fun and vibrant area with lots of shops, bars and restaurants, which was great. However, the hotel is next door to a disco, which is VERY loud and goes on until the early hours (4.00). Beware if you are a light sleeper.
Stayed 9 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Tara,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,Berenice TovarGuest Relations

2/10 Terrible

Dare

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for 1 night, and I've never seen a hotel in worse shape than this one: - Black mold in livingroom/bedroom that caused my wife and I to have respiratory issues - Bedroom lights flash all night when turned off (we have a video) - No shampoo - Unfinished paint - Peeling paint - Cuts and pen markings on furniture - Used cup coasters left in room - Poorly designed bathroom door that wouldn't close all the way The night that we stayed we called the front desk to complain, but it was very late so we didn't switch rooms. The next day at checkout we spoke to the manager, showed him pictures of everything mentioned above and the video of the bedroom lights flashing. The manager didn't seem surprised at all, gave us a complaint form and said that someone would reach out to us to give us a refund. Noone ever contacted us and the property didn't respond to any of our attempts to contact them (email, call, Expedia also emailed and called). In short, we were not refunded anything for the horrible stay. The property as a whole is also dirty, unmaintained, and poorly lit. Do not stay here! The pictures they use must be many many years old, it's not as advertised. Instead I'd suggest finding a boutique hotel where you can get a nicer room for less money!
Stayed 1 night in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 29, 2024
Dear Dare,We appreciate that you have favored us with your presence at the NH Collection Mexico City Reforma and also that you have shared your comments about your last stay. I have read each of the points in detail, which I can assure you I have reviewed with each of the managers responsible for the areas involved in order to avoid recurrences that may affect other guests.I would really like to be able to count on your visit once again in the near future and be able to make up for this feeling and impression that you have had from our service. It will be a pleasure for me to greet you if you return to our City and of course to the Hotel. We are always here to serve you.Best Regards,

6/10 Okay

Adrian

Traveled with partner
Disliked: Staff & service
Checked in our bags early 6:00am,which was great. The front staff told us they could do an early check in and to come back at 11:00am. When we got back, there was nothing available and were told to come back at 12:00pm. Once we did. They told us to come back in 30 min. We decided to wait till 1:00pm to make sure we gave them enough time. But nope, they told us to check at 2:00pm. We waited until 2:50 to try to check in and they told us to wait a couple minutes. Finally at 2:58pm we were allowed to check in to our room. A whole half day passed by and we weren’t allowed to check in. This could have all been avoided if they just told us to come check in at normal time which is 3:00pm. To top it off, our room had recent water damage on the floor and the wood panels were warped and uneven. They were painting a room on the same floor which caused us to get headaches from the paint smell.
Stayed 2 nights in Apr 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Adrian,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

6/10 Okay

Luis

Stayed 4 nights in Jan 2024
Response from Berenice Tovar, Guest Relations Manager on May 2, 2024
Dear Luis,Agradecemos el tiempo que se tomó en evaluar su experiencia en NH Collection Mexico City Reforma para nosotros es muy importante conocer la experiencia de nuestros huéspedes.Esperamos poder verle pronto y seguir contando con su preferencia.¡Estamos para servirle siempre!

4/10 Poor

Tarik

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated property. Rooms feels dirty, bad odor in halls and elevators. Hall carpets are filthy. When I shower the water infiltrates to my room. Room at least needs to be painted. Room doors cracked and filthy.
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Tarik,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.I am at your disposal.Excellent day!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Miguel,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

6/10 Okay

??

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
소음이 있었다
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service, amenities
Location is good. The hotel appeared to be nice- but the room needed help. Balcony door- broken, fridge door- broken, shower door- leaked and flooded the bathroom even though the shower had very little water pressure. AC didn’t work- Beds- SMALL, requested towels since we had 4 people in a family room- never received them…. access to the pool non existent because they host parties for outside events leaving hotel guests without access. Thankfully we didn’t spend much time at the actual hotel- but wouldn’t stay again if we return to Mexico City
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Nicole,We thank you for taking the time to share your kind review about your recent stay.We are deeply sorry to read that your stay did not meet your expectations. Personally, I will review each of the points indicated and I assure you that we will work to prevent this type of situation from happening again.The satisfaction of our guests is very important to us, so we would be happy to welcome you again with the excellent service you should experience in each of your stays.Please do not hesitate to contact us.Have an excellent day!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service
Jesús helped us with our luggage and accommodations, he was very accommodating and helpful. He went out of his way and was a big help, making our transportation accommodations easy. Thank you.
Stayed 2 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Laura,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Brian Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at NH Reforma for a long weekend to celebrate a bachelors party. The staff were extremely kind and helpful throughout the whole stay. The hotels location was central in the city which made exploring by walking or Uber super easy. The room itself was clean and modern. I’d absolutely stay again!
Stayed 3 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Brian,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Cesar, Willemstad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in an amazing location with lot's to explore around it in a safe manner, the tours we took had a meeting point 1 block away, very convenient. The breakfast was actually great with lots of variety. The hotel condition is ok as well. Overall grear stay, would stay there again!
Stayed 5 nights in Mar 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Cesar,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

8/10 Good

Ross, San Francisco

Traveled with group
Liked: Cleanliness, staff & service
No acknowledgment of VIP and fridge in room was locked
Stayed 3 nights in Mar 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Ross, we appreciate your rating and constructive criticism, as they allow us to know our areas of opportunity. Regarding the minibar, I tell you that we can open it without any problem, you just have to request it at the reception.

8/10 Good

Keisha Reia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Keisha, we want to thank you for your score. We hope to see you soon.

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimada Jackie,Agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Para nosotros su opinión es de gran importancia.Compartiremos con nuestros miembros de equipo sus comentarios.Esperamos verle muy pronto en NH Collection Mexico City Reforma.

10/10 Excellent

Ivor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply excellent. Wonderful staff.
Stayed 6 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Ivor,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

Roosevelt

Stayed 4 nights in Dec 2023
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Roosevelt, firstly, we thank you for favoring us with your presence at the NH Collection Mexico City Reforma Hotel, as well as for the rating you have given us; Our commitment is always to offer an unforgettable experience to each of you, THANK YOU!We hope you visit us soon.

4/10 Poor

Adrian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The service is really slow and they don't have air filters in their ac is hard to breathe at some point. Staff are nice but they have to improve their amenities and air filtration system.
Stayed 5 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Mr. Adrian, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel.

8/10 Good

Luigina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Estimada Srta. Luigina, agradecemos su preferencia en NH Collection Mexico City Reforma así como el tiempo que se tomó para evaluarnos.Deseamos muy pronto volver a verle y ser sus anfitriones.

8/10 Good

CESARINA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimado Cesarina ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room upgrade was lovely with an amazing view. Property has an amazing pool with great view. Lovely staff that helped resolve any and all problems as they arose.
Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Dear Jordan,Thank you for choosing NH Collection Mexico City Reforma, on your recent visit to the City and for sending us your comments. We will pass them on to colleagues who will be happy to hear them.We are glad to know that you enjoyed your stay and we hope to welcome you again very soon.Regards,

10/10 Excellent

David

Stayed 4 nights in Feb 2024
Response from Berenice Tovar, Guest Relations Manager on Apr 19, 2024
Estimado David ,Gracias por elegir NH Collection Mexico City Reforma, en su reciente visita a la Ciudad y por hacernos llegar sus comentarios. Se los trasladaremos a los compañeros que estarán encantados de escucharlos.Nos alegra saber que disfrutó de su estancia y esperamos poder recibirle de nuevo muy pronto.Reciba un cordial saludo,

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great value for the money. I will definitely stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms were nice and clean. People were very helpful
Stayed 10 nights in Feb 2024

2/10 Terrible

Ana Sofía

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona es muy insegura, muchos bares y muy ruidoso. Las personas del lobby no ayudan en nada. No hay valet por las noches y tienes que estacionar tu coche en un estacionamiento sin vigilancia y regresar al hotel caminando.

10/10 Excellent

J

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff at the front desk were welcoming, helpful and provided excellent help when needed. I travel a lot and I rate hotels on their front desk staff. This staff gets a five star rating. The room appeared clean but it triggered my sinuses. The pillows had a musty smell. On my last day before checking out I dropped an ink pen and it rolled under the bed. When I bent down to get it I was utterly disgusted. There was hair and dust balls the amount of dust and hair had to have been gathered over weeks maybe months. I have an allergy to dust and that is why I was sneezing. Please tell your cleaning staff to clean under the bed. This dust and hair was not gathered overnight. Otherwise it was a very nice stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with fabulous staff.
Stayed 3 nights in Feb 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Lauren, thank you for your preference for NH Collection Mexico Reforma, we are happy to read that your stay was comfortable. We hope to welcome you again soon.

6/10 Okay

joe

Stayed 3 nights in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Estimado Sr. Joe, agradecemos su preferencia por hotel Nh Collection Mexico Reforma, y lamentamos leer que su estancia no fuera del todo agradable. Esperamos que nos pueda brindar una segunda oportunidad para poder recuperar su confianza con nosotros.

10/10 Excellent

Alan, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff and location
Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Mr. Alan, we are happy to hear that you stay was pleasant and that we exceed your expectations.

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean , safe and very friendly
Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear Ms. Sonia, thank you for your preference for Nh Collection Reforma and for your comments, they will help us improve our hotel and services. We hope to welcome you again soon.

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Really shabby & tired, massive let down
Really shabby and looked nothing like the photos. Pretty much everything needed fixing or was poor. Have added photos of the shower as an example, which was just a bit gross with the ceiling peeling away and super moldy. Shower also leaked no matter what so did too. Carpets around lifts etc were grubby and worn. Really poor unfortunately Pool area is completely pointless as it’s north facing and gets no sun whatsoever. Plus point is that the staff were really helpful and quick to help if needed
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Zona Rosa Choice
The location for this hotel is amazing. Directly in Zona Rosa walking distance to many attractions. The room was a junior suite wonderful bedding, amazing view and was spectacular. The hallways look a little run down but don't let that turn you off...room was great. We were there on a weekend. And it didnt bother us up there is a club next door and you could hear the thumping base quite late into the night. But overall I'd say this is a good place to stay. We were very satisfied.
Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Dear guest, we thank you for your preference Nh collection hotel Reforma, we will be taking notes of your comments to improve our services and create better experiences.

6/10 Okay

Benigno, Brooklyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Didnt check in
Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Benigno, we appreciate the time you took to detail your experience at NH Collection Mexico City Reforma, for us it is very important to know the experience of our guests.I have read your experience and your observations will be taken into account in search of continuous improvement in our service.We are very sorry for not having exceeded your expectations this time, looking forward to having a second opportunity and improving the experience you had with us this time.It will always be a pleasure to serve you!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice suite good service, and pleasant staff. Made it easy…
Stayed 1 night in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Charles, For NH Collection Mexico City Centro Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

6/10 Okay

Guy

Traveled with partner
Sinks would not drain. Cold shower. Check in was not good and could not provide us with a key. Good location though and dog friendly. Nice city views from room
Stayed 5 nights in Dec 2023
Response from Mayela Lopez - Front desk on Mar 5, 2024
Dear Guy, we want to thank you for the time you took to share your comments regarding your stay with us at the NH Collection Reforma hotel in Mexico City. For me, it is very valuable to receive this type of retro feedback from our guests.I wish to have one more opportunity to receive you at the Hotel and to greet you in person.

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 3, 2024
Dear Mr. Brian, we would like to thank you for share your experience at our Hotel in you last trip, we do value your feedback as the only way to improve our services. We will be more than happy if you give us the opportunity to be your hosts in the near future and change the image that you have of us. At your services any time

4/10 Poor

Antonio

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Los cuartos se encuentran muy deteriorados y sucios, los pasillos igual. Entras a recepción y se ve bien el hotel pero al acceder a cuartos y pasillos te llevas una gran decepción. Nada que ver con NH. Providencia en Guadalajara.
Stayed 3 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Estimado Sr. Antonio, Quiero agradecer el tiempo que se tomó en compartir sus comentarios referentes a su estancia con nosotros en el hotel NH Collection Reforma en la Ciudad de México para un servidor es muy valioso el recibir este tipo retro alimentación por parte de nuestros huéspedes, sin duda sus comentarios son muy importantes mismos serán tomados en cuenta para la búsqueda continua de mejora en nuestro servicio y atención a huéspedes y clientes. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de México, será un placer atenderle.

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel it is located in a nice and well known area , safe , accessible to transportation, walkable to restaurants, venues and landmarks. Super clean and well maintained and equipped hotel. All staff is friendly and welcoming from checking process til check out. Highly recommend.
Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Hector, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

10/10 Excellent

Daniel, BUDA

Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Estimado Daniel,A nombre de todo el equipo de NH Collection México City Reforma, queremos agradecerle por sus comentarios y su excelente calificación, para nosotros ha sido un gran placer recibirlo aquí, en su casa! Seguimos trabajando día con día para ofrecerle una experiencia encantadora.Saludos cordiales, lo esperamos pronto de vuelta.

8/10 Good

Donaldo, Fort Lauderdale

Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Estimado Sr. Donaldo, gracias por su preferencia y por su calificacion, Esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

Susana, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 23, 2024
Dear Susana, For NH Collection Mexico City Reforma it was a great pleasure having received you at our hotel, where you will always find, YOUR HOME!I have already shared your comments with our colleagues who have been very happy to know that their work culminated in the satisfaction of a client as important as you and your guests.Thank you for your visit and see you soon!

6/10 Okay

jay

Traveled with partner
Liked: Cleanliness, staff & service
Location is quite convenient. Close to Angel of Independence and lots of places to eat. We stayed here on 2 occasions. On both occasions the shower leaked in to the rest of the bathroom due to a faulty seal. Coffee machine but only one cup for 2 of us, not cleaned or replaced on subsequent days and only coffee capsules on the first day. They did remedy this but only after 2 requests and a 3 hour wait. Bed was comfy but otherwise the room is a bit tired.
Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Jay, We would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs.We will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel soon.

8/10 Good

Adrienne

Stayed 2 nights in Jan 2024
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Adrianne, we appreciate the time you took to respond to the satisfaction survey after visiting our NC Collection México City Reforma Hotel. Your opinion is very important to us.We hope to welcome you again soon.

10/10 Excellent

Daisy

Stayed 1 night in Jan 2024
Response from Mayela Lopez - Front desk on Mar 14, 2024
Estimada Srta. Daisy, agradecemos su calificacion positiva y sus comentarios. Estaremos mas que encantados de poderle dar la bienvenida nuevamente pronto.

10/10 Excellent

David, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Estimado David, A nombre de todo el equipo de NH Collection México City Reforma, queremos agradecerle por sus comentarios y su excelente calificación, para nosotros ha sido un gran placer recibirlo aquí, en su casa! Seguimos trabajando día con día para ofrecerle una experiencia encantadora.Saludos cordiales, lo esperamos pronto de vuelta.

10/10 Excellent

Zeferino

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place
Stayed 3 nights in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Dear Zeferino, On behalf of the entire NH Collection Mexico City Reforma family, we would like to thank you for your excellent comments.We are glad to know that you enjoy the cleanliness of the hotel, our perfect location and our great staff, this motivates us to continue working day by day to improve our services and to give you an unforgettable experience. Thank you for your visit and see you soon.

10/10 Excellent

Stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ek Rodrigo Camacho / Guest Relations on Jan 25, 2024
Dear Stephane, On behalf of the entire team that makes up NH Collection Mexico City Reforma, we want to thank you for sharing your very pleasant experience here at our facilities.It has been a great pleasure for us to receive you and to have been part of your vacations in Mexico City, we will continue working to improve our services and provide you with a delightful experience.Thanks for your visit, see you soon!

6/10 Okay

Sanaz

Traveled with partner
Disliked: Amenities
- Generally the hotel needs an upgrade to meet the 4 star hotel requirements. - Corridors carpets are dirty, Towels are old and with stains, curtains needs to be washed and cleaned. - They were short staff during the busy time of the year. - Also, i booked this hotel vs. another one due to its pool but when we got there, realized the pool is under renovation. This needs to be mentioned when i was booking from the first place. Expedia is resposible to provide true information.
Stayed 7 nights in Dec 2023
Response from Mayela Lopez - Front Desk on Mar 2, 2024
Dear Sanaz, we would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel and to provide you a better attention and service.