The room was wonderful, but it was really the service at this hotel that was next-level. Our butler Brenda took care of every little detail. For example, after requesting ice a couple nights in a row, ice started appearing before we even got back to our room for the evening. We’re not fancy people, but it was so lovely to have someone thinking about our needs before we did.
The concierge desk was also amazing and set us up with an excellent private tour of Teotihuacán. Ask for Juan Manuel for your tour guide. He is so friendly and SO knowledgeable. I’m a history professor and he has the knowledge base of graduate student. He knew the myth, he knew the history, he knew the significance of both. He had someone show us where the pigments for the stucco paintings came from, and he talked about the environmental consequences of using those pigments. It was an incredible tour!
We only had one problem, which is that our reservation was supposed to include free breakfast but Expedia did not communicate that to the hotel. We got it straightened out for a couple of meals but were still charged for a couple. Breakfast wasn’t overwhelmingly expensive, and it was very good, but I still would have preferred to save that money and put it towards the tip for all the excellent service we received.