Outdoor pool

Reviews of TownePlace Suites by Marriott Miami Airport

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 659 out of 1045 reviews" "
Rating 8 - Good. 193 out of 1045 reviews" "
Rating 6 - Okay. 91 out of 1045 reviews" "
Rating 4 - Poor. 43 out of 1045 reviews" "
Rating 2 - Terrible. 59 out of 1045 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria, Orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is very convenient to be on time at the airport.
Stayed 1 night in Feb 2024
Response from General Manager on May 24, 2024
Dear Maria, Thank you for your feedback on your recent stay at TownePlace Suites Miami Airport! We're glad our location made your travel experience convenient. Your satisfaction is our priority, and we look forward to welcoming you back soon!Luis Malespin General Manager

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the airport and with regular shuttle service it is very convenient. The hotel is clean, breakfast is good, but the best part of the hotel is the customer service by the staff, from front desk to shuttle drivers. Always eager to help and very accommodating with early and or late check in and shuttle bus pick up from the airport or the Tri rail station. Would recommend this hotel and will definitely stay here again. 5 stars
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Ingrid, Thank you for your glowing review of TownePlace Suites Miami Airport! We are delighted you found our location convenient with regular shuttle service. It's wonderful to hear you enjoyed our clean facilities and breakfast. We truly appreciate your kind words about our exceptional customer service from the front desk to our shuttle drivers. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We look forward to welcoming you back, and thank you for recommending us!Luis Malespin General Manager

10/10 Excellent

Lisa

Lovely airport! Rooms are very cozy and comfortable with kitchenette/a bonus. Hotel has a restaurant/bar inside, it’s less than 5 minutes from the airport and casino. Staff was extremely professional. Would definitely stay again.
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Lisa, Thank you for choosing TownePlace Suites Miami Airport! We are thrilled you found our hotel lovely and enjoyed the cozy, comfortable rooms with kitchenettes. It's great to hear you appreciated our onsite restaurant and bar. Our team aims to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you back for another enjoyable stay!Luis Malespin General Manager

6/10 Okay

DIONICIO

Liked: Staff & service
Not much around in walking distance
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear DIONICIO, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Luis Malespin General Manager

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Jocelyn, We appreciate you choosing TownePlace Suites Miami Airport and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We look forward to welcoming you back in the future. Luis Malespin General Manager

6/10 Okay

Doris

Traveled with family
Liked: Cleanliness, amenities
I was very disappointed!. After driving 13 hours, we had to wait 3 hours for our room to be done. I had informed them, i would be coming in earlier, however; we still had to wait. I would never book a stay with them again.
Stayed 1 night in Mar 2024
Response from General Manager on May 22, 2024
Dear Doris, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process and will address the issue to prevent similar situations from occurring in the future. We truly value your feedback, as it helps us improve our services. We look forward to welcoming you back and providing you with the seamless experience we are known for.Luis Malespin General Manager

4/10 Poor

Eliana

Liked: Staff & service
Disliked: Cleanliness
There was eet tawels all over the bathroom i did not feel the room was properly cleaned
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Eliana, Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Luis Malespin General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Tania at the front desk was great
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Robert, We are flattered by your very kind review of TownePlace Suites Miami Airport. Team members like Tania are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Luis Malespin General Manager

2/10 Terrible

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked 2 Queens for 4 people almost 1 year in advance and they gave away my room saying they needed to switch so 4 people in a king room not ok but we had no other options since we arrived late and was catching a cruise in the morning
Stayed 1 night in May 2024
Response from Front Desk. on May 19, 2024
Thank you so much for you time. We appreciate it.

10/10 Excellent

michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Comfortable beds. Staff is very nice and friendly
Stayed 3 nights in May 2024
Response from Front Desk on May 19, 2024
Thank you so much for you time. We appreciate it.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not the traditional tourist area but nice
Stayed 1 night in May 2024
Response from General Manager on May 19, 2024
Dear Kimberly, Thank you for your review of TownePlace Suites Miami Airport! We're glad you appreciated our location. While we may not be in the traditional tourist area, we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another pleasant experience!Luis Malespin General Manager

10/10 Excellent

Shakirrah

Liked: Cleanliness, staff & service, amenities
It was convenient right by the airport very clean & helpful staff
Stayed 3 nights in May 2024
Response from General Manager on May 19, 2024
Dear Shakirrah, Thank you for your positive feedback about your recent stay at TownePlace Suites Miami Airport. We are delighted you enjoyed our prime location and found our staff helpful. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to Miami!Luis Malespin General Manager

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service
Graeet
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear joseph, Thank you for choosing TownePlace Suites Miami Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Luis Malespin General Manager

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport. We were going to take the shuttle, however, our plane was late and we had no idea that they quit running the shuttle at 10pm.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear chris, Thank you for sharing your recent experience at TownePlace Suites Miami Airport. We appreciate your pointing out our great location close to the airport. However, we regret you could not avail of our shuttle service. In the interest of transparency, we keep our website updated so guests can have all the information about our amenities and facilities before booking with us. We appreciate your business and hope you will stay with us again on your next visit to Miami.Luis Malespin General Manager

10/10 Excellent

Dorita Maria

Liked: Cleanliness, staff & service, property conditions & facilities
La comodidad, quedarse en el TownePlace es sentirse como en casa.
Stayed 2 nights in May 2024
Response from General Manager on May 17, 2024
Dear Dorita Maria, We are delighted you chose to stay with us at TownePlace Suites Miami Airport. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Luis Malespin General Manager

10/10 Excellent

Theodore

Traveled with family
Liked: Amenities, property conditions & facilities
Very convenient. Free shuttle and only 5 minutes to airport.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Theodore, Thank you for sharing your recent experience at TownePlace Suites Miami Airport. We are delighted to read that you enjoyed your time with us. Thank you for pointing out our great location, which is close to the airport. It is lovely to know you could also take advantage of our shuttle service to the airport. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make travel more comfortable for you. We appreciate your business and hope you will stay with us again on your next visit to the city.Luis Malespin General Manager

10/10 Excellent

Heather, Fort Myers Beach

Traveled with family
We stay here every time we are in town. The staff is phenomenal and the rooms are clean and updated. I highly recommend this hotel.
Stayed 1 night in May 2024
Response from Front Desk. on May 13, 2024
Thank you for you time, we really appreciate it. Towneplace Suites.

8/10 Good

Maximiliano

Traveled with family
Liked: Amenities, property conditions & facilities
Good location and easy access
Stayed 1 night in May 2024
Response from Front Desk on May 13, 2024
Thank you for you time, we really appreciate it. Towneplace Suites.

10/10 Excellent

shashinath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub should have a threshold so that the water does not come out and stay in the tub. Rest was all good
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear shashinath, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Luis Malespin General Manager

10/10 Excellent

Latisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 bedroom unit great view of the planes landing and taking off, which we love to watch, and beautiful sunset. Plane noise didn't bother us at all but to a light sleeper it might make a difference. Staff super accommodating and friendly. We got in early around 10:30 am. Our room was not ready but they checked our bags and put us on a wait list for an early check in. It was great we didn't have to lug them around, and we hung out at the breakfast tables until about 11:10 am when I was texted that our room was ready! We ate lunch at Catch of The Day really good food! Overall despite some minor nuances like the sinks draining slowly it was a very nice place to stay.
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Latisha, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and appreciated the view of the planes and sunset. It was our pleasure accommodating you, and we're glad you found our early check-in experience seamless. Your feedback is valuable, and we'll address the minor issues mentioned to enhance our guests' stay. We hope to welcome you back soon for another pleasant stay!Luis Malespin General Manager

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. When we asked for something they brought it right up! They offer transportation to and from the airport. Breakfast was good!
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Joshua, Thank you for sharing your wonderful experience at TownePlace Suites Miami Airport! Providing excellent service is our priority, and we're glad our team promptly fulfilled your requests. It's great to know you enjoyed our complimentary airport transportation and breakfast offerings. We appreciate your kind words and hope to welcome you back soon!Luis Malespin General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and extremely clean. Staff was excellent. Bed was super soft and comfortable. Highly recommend. Shuttle to the airport was perfect 😀
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear James, Thank you for choosing TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and found our accommodations fresh and beautiful. Our team takes pride in providing exceptional service, and we're delighted you had a comfortable experience. We appreciate your recommendation and hope to welcome you back soon!Luis Malespin General Manager

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities
Loved the pool
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Helen, We are thrilled you enjoyed the pool at TownePlace Suites Miami Airport! It's fantastic to hear you had a great time relaxing and unwinding. Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay!Luis Malespin General Manager

10/10 Excellent

Hendrik, McMinnville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an international overnight layover flight so we booked for one night. Everything in the room was neat and ready. Our room was located where there was no noise coming from outside. Short distance from MIA airport and shuttle is available. The TV is mounted on the right side wall so sitting in the bed to watch TV is a bit odd. Even though the TV can swing to an angle to make viewing easier, it will block the path to and from the bathroom. Breakfast was okay. Staff was friendly. Our room had no safe or we couldn’t find where it was located if there was one. Internet is free ONLY if you sign up to be a member. All I all, we enjoyed our stay.
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Hendrik, Thank you for your thoughtful review of your stay at TownePlace Suites Miami Airport. We're thrilled to have exceeded your expectations and provided a peaceful environment and convenient location. Your feedback on the TV placement is duly noted, and we apologize for any inconvenience caused. We appreciate your stay and look forward to welcoming you back soon for another enjoyable experience!Luis Malespin General Manager

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located nearby restaurants. The bed was very comfortable. The property should have safes inside the rooms. I did not have a place/ Safe to secure my things.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Elizabeth, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are glad you had a great stay and found our location convenient and the bed comfortable. We appreciate your feedback about in-room safes, as we always strive to improve and enhance our guest experience. We hope to welcome you back for another enjoyable stay soon!Luis Malespin General Manager

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness
The internet was ver spotty and hard to connect and stay connected.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Chris, Thank you for taking the time to review our hotel. We apologize for the slow internet connectivity you experienced. We understand how important this service is; our service provider has been made aware of the issue. Thank you for bringing this to our attention so we can address it effectively. It was a pleasure hosting your visit, and we hope to see you again whenever you return to our city.Luis Malespin General Manager

10/10 Excellent

Sherry Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was wonderful and the rooms were extremely comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Sherry Ann, Thank you for being our guest and reviewing your experience at TownePlace Suites Miami Airport. It's so nice to know you found your room comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Luis Malespin General Manager

10/10 Excellent

Edwin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Edwin, Thank you for the wonderful review of TownePlace Suites Miami Airport. We are thrilled to read that you thoroughly enjoyed your time with us. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to Miami.Luis Malespin General Manager

8/10 Good

Michelle, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Michelle, We are delighted you chose to stay with us at TownePlace Suites Miami Airport. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Luis Malespin General Manager

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Cedric, We appreciate you taking the time to leave your kind rating for TownePlace Suites Miami Airport. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Luis Malespin General Manager

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and customer service
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Edgar, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast and service. It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for choosing TownePlace Suites Miami Airport for your visit to Miami; we look forward to seeing you again soon.Luis Malespin General Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything, my check in person was great
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Julie, We are thrilled you found TownePlace Suites Miami Airport convenient and enjoyed a seamless check-in experience. Our team takes pride in delivering exceptional service, ensuring your stay starts off on the right foot. Thank you for your excellent review! We look forward to welcoming you back for another fantastic stay.Luis Malespin General Manager

10/10 Excellent

Hyram

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Hyram, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at TownePlace Suites Miami Airport.Luis Malespin General Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Veronica, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at TownePlace Suites Miami Airport. We'd love to host you again someday for yet another unforgettable visit.Luis Malespin General Manager

6/10 Okay

Yiqing

Traveled with group
Liked: Cleanliness
It was just ok!
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Yiqing, Thank you for choosing us for your recent visit to the city. We are pleased your overall stay was enjoyable. We always aspire to exceed our guests' expectations and are grateful for your feedback. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Luis Malespin General Manager

10/10 Excellent

Suzette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the availability of shuttle option
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Suzette, We are delighted you appreciated our shuttle service at TownePlace Suites Miami Airport! Providing convenient transportation is vital to us, and we're thrilled it enhanced your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!Luis Malespin General Manager

10/10 Excellent

samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing when we checked in! They went above and beyond to try and accommodate our party of 6 and lots of luggage arriving 7 hours earlier than regular check in time after our cruise. Their continental breakfast was one of the best I’ve had! Will definitely plan on staying again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Samantha, We are thrilled you had an exceptional experience with our front desk staff at TownePlace Suites Miami Airport! It's fantastic to know that they accommodated your early arrival with such care. Thank you for mentioning how much you loved our delicious breakfast. It is such a pleasure to earn a wonderful title! Your kind words mean a lot, and we can't wait to welcome you back for another great stay!Luis Malespin General Manager

10/10 Excellent

Victoria

Traveled with partner
Liked: Amenities
Was clean and quiet
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Victoria, A fresh and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are delighted to exceed your expectations to provide a peaceful stay and hope to welcome you again soon at TownePlace Suites Miami Airport. Luis Malespin General Manager

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and accommodating. Room was clean and comfortable. Pool was nice too. Stayed for one night after coming back from a cruise. Liked that they have a free airport shuttle. Shuttle to ship port costs $20 a person.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Jenny, Thank you for your wonderful review of your stay at TownePlace Suites Miami Airport. It is lovely to know that your interactions with our staff have been so exceptional.  We're thrilled to hear that you found our hotel exceptionally clean and enjoyed the amenities during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your feedback is appreciated, and we hope to welcome you back for another comfortable stay in the future.Luis Malespin General Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff, got us in room early
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Judy, We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to welcome you back to TownePlace Suites Miami Airport soon!Luis Malespin General Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Courtney, Thank you for your fantastic review! We are thrilled you had a wonderful experience at TownePlace Suites Miami Airport. Our dedicated staff aims to provide exceptional service, ensuring a memorable stay for our guests. We appreciate your kind words and look forward to welcoming you back soon for another great stay!Luis Malespin General Manager

6/10 Okay

Mauricio, Miami

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was assigned a room whose carpet had been soiled by a pet. Rooms with and without pets are not divided into sectors. The second day I requested a change and the new one has a leak in the air system bathroom, which they explained to me applies to all the rooms in that wing of the hotel…. The rooms are spacious and comfortable; breakfast is fine. I would return to the hotel but I would be very careful with the room they assign me.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Mauricio, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the condition of your room and the subsequent issue with the air system. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We appreciate your kind remarks about our spacious rooms and breakfast. We hope to welcome you back and provide you with a much-improved stay in the future.Luis Malespin General Manager

10/10 Excellent

Elia Elisabet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Elia Elisabet, It was a pleasure to read your fantastic review of the TownePlace Suites Miami Airport! We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for your kind words, and we hope to be your hotel of choice every time you visit Miami.Luis Malespin General Manager

10/10 Excellent

Geralyn

Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Geralyn, Thank you for your kind words about TownePlace Suites Miami Airport! Our team works hard to ensure every guest feels welcomed and valued, and your appreciation means a lot to us. We are delighted you had a pleasant experience, and we look forward to hosting you again soon!Luis Malespin General Manager

10/10 Excellent

Kymberli

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Friendly staff. Food and drinks at the restaurant were good. The bed was comfortable. The room was spacious and clean.We will definitely stay at this property again in the future!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Kymberli, Thank you for sharing your wonderful experience at TownePlace Suites Miami Airport! We are delighted you enjoyed your stay, from our friendly service to comfortable and clean accommodation. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return. We hope to see you soon!Luis Malespin General Manager

10/10 Excellent

Luis, Quito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Luis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Miami Airport. We look forward to your return and wish you all the best with your future travels.Luis Malespin General Manager

10/10 Excellent

Amanda

It was great
Stayed 1 night in Jan 2024
Response from General Manager on Apr 21, 2024
Dear Amanda, Thank you for choosing TownePlace Suites Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcome you back soon.Luis Malespin General Manager

10/10 Excellent

LORENA

Stayed 1 night in Apr 2024
Response from General Manager on May 11, 2024
Dear LORENA, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Miami Airport. We look forward to your return and wish you all the best with your future travels.Luis Malespin General Manager

10/10 Excellent

Ann Marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The gentleman who checked us in was very friendly and very helpful.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Ann Marie, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at TownePlace Suites Miami Airport.Luis Malespin General Manager

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people
Stayed 1 night in Jul 2023
Response from General Manager on Apr 18, 2024
Dear Precious, We are delighted you had a great experience at TownePlace Suites Miami Airport! Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. We hope to welcome you back soon for another exceptional stay!Luis Malespin General Manager