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Reviews of Collins Studios by Design Suites Miami

3 out of 5
Collins Studios by Design Suites Miami
5445 Collins Ave, Miami Beach, FL

Reviews

5.6
Rating 10 - Excellent. 30 out of 251 reviews" "
Rating 8 - Good. 55 out of 251 reviews" "
Rating 6 - Okay. 54 out of 251 reviews" "
Rating 4 - Poor. 55 out of 251 reviews" "
Rating 2 - Terrible. 57 out of 251 reviews" "

6.0/10

Cleanliness

5.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A little rundown but the rooms are clean
Stayed 2 nights in Dec 2021

4/10 Poor

Lemmuel

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2021
Response from Collins Apartments by Design Suites on Aug 16, 2021
Thanks

10/10 Excellent

Heber

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2021
Response from Collins Apartments by Design Suites on Jul 16, 2021
Thank you

6/10 Okay

Kimberly

Liked: Cleanliness
Ok hotel
Big convenient hotel but definitely need some cosmetic care such ass new clean curtains, sturdy beds, updated tubs/ shower, and a phone to contact the front desk, and the lobby bathroom was horrible even saw a roach in there. The parking was wonderful and free, the view was good, like that it has appliances, and the linen and towels were clean and the staff were nice
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A very decent property. The long and unclear check-in experience was relieved somewhat by very courteous security agents. The room was cozy with a wonderful view. An attractive and clean property with some modernizations. Elevator operations seem easy enoungh from the lobby, but are a bit confusing from upstairs. I didn't notice an abundance of chairs for the beach or poolside (perhaps stored away). The area is quite nice, however relatively remote from dining & shopping. There is a mini plaza in the LL, perhaps meant to address this. Despite several vacancies it does offer a spa and a convenience store. I imagine the end of the pandemic accompanied with improved weather might boost the experience.
Stayed 3 nights in Feb 2021
Response from Collins Apartments by Design Suites on Feb 18, 2021
Thanks for your coments Hope you return soon

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, room comfort
Great time!
It was a great experience! I was able to celebrate my birthday alongside family and friends. The BEST thing was that the staff wasn't obsessed about wearing masks, I felt FREE for change
Stayed 3 nights in Jan 2021
Response from Collins Apartments by Design Suites on Feb 7, 2021
Thank you

4/10 Poor

Marleen

Disliked: Cleanliness
Horrible experience!
Hotels.com advertised the layout having a separate living room- this was completely false as it was one single room. I chose the hotel based on this. I paid a higher rate to be able to change my reservation up until a day before the check in date. When I tried to change my reservation two weeks before to arrive one day later, I was unable to and was charged for the extra night but plus the resort fee. I made numerous calls to hotels.com and sent several letters and the matter was not addressed. The hotel offered no cleaning service all week and there was hardly anyone at reception. My experience using hotels.com was horrible and I am terribly disappointed with customer service.
Stayed 7 nights in Dec 2020
Response from Collins Apartments by Design Suites on Jan 17, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Mariangela

Stayed 4 nights in Dec 2020
Response from Collins Apartments by Design Suites on Dec 31, 2020
Thanks!

8/10 Good

selene

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020
Response from Collins Apartments by Design Suites on Dec 28, 2020
Thank you

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Awesome , nice, peaceful, great service , beautiful view
Stayed 4 nights in Nov 2020
Response from Collins Apartments by Design Suites on Dec 10, 2020
Thank you, hope you return soon

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2020
Response from Collins Apartments by Design Suites on Nov 8, 2020
Thank you

4/10 Poor

Julie, Miami

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place is quite dirty the sheets are not clean specially during a pandemic there should be more hygiene.
Stayed 1 night in Oct 2020
Response from Collins Apartments by Design Suites on Oct 14, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from Collins Apartments by Design Suites on Oct 14, 2020
Thank you

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
Customer service was horrible. When I needed to talk to someone, no one would be at the front desk. The gym was closed so I was not able to work out as planned. The room was dirty the sheets and pillows had stains on them.
Stayed 7 nights in Sep 2020
Response from Collins Apartments by Design Suites on Oct 14, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Byron

Liked: Cleanliness
Stayed 2 nights in Sep 2020
Response from Collins Apartments by Design Suites on Oct 14, 2020
Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 6 nights in Jun 2020

4/10 Poor

Yaris

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very sad
The room is very old inside needs to be remodel immediately!!!!!!!
Stayed 1 night in Feb 2020
Response from Collins Apartments by Design Suites on Mar 9, 2020
We appreciate the feedback, Yaris We're happy you had a pleasant stay with us despite our hotel not meeting your expectations. We'll address your feedback with the appropriate members of our team. We hope to host you again soon for a more positive experience

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness
Property was not taken care of. Walls were stain, paint falling of the walls, no hot water for shower.
Stayed 1 night in Feb 2020
Response from Design Suites Miami on Feb 4, 2020
Thank you for taking the time to rate your stay with us. Knowing one of our goals is to be nothing less than outstanding in every aspect of our operations, we apologize for not meeting your expectations. We hope you will give us another opportunity at some point to be of service. Thank you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property was close to Ocean and had a pool as well. The view from the room was nice especially at night. The property is undergoing renovations and i guess our room was not one that had been renovated. The bathroom was sub par with need of an overhaul and the furniture was well worn. The property also charges to store luggage if you are waiting for your transport to airport.
Stayed 1 night in Jan 2020
Response from Design Suites Miami on Jan 10, 2020
We apologize for the inconvenience our present construction works in the hallways may have created. We are doing our best to diminish the disruptions and speed up the conclusion of the current improvements our facilities are undergoing, which are key to upgrade our offer and guest experience. We hope you will give us an opportunity in the future to show you our renewed facilities.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Nightmare !
Old Shabby rooms , broken moldy walls and terrible service !!!!!!
Stayed 2 nights in Dec 2019
Response from Design Suites on Dec 26, 2019
Thank you for sharing your review! I'm pleased your overall stay was satisfactory, but apologize for any noise and inconvenience this caused you. We value your loyalty and appreciate your feedback. It would be a pleasure to host you again

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated room, peeling paint, old gross appliances, Overall Feel of the Property is Dated!
Stayed 2 nights in Nov 2019
Response from Design Suites Miami on Nov 19, 2019
We thank you for taking the time to write an honest and candid review of the experience at the hotel. We take your feedback very seriously and shall address all the concerns you mentioned internally.

10/10 Excellent

Wesam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😍
Stayed 9 nights in Nov 2019
Response from Design Suites Miami on Nov 19, 2019
Thank you for leaving a review of your recent visit to our hotel. Your kind compliments towards our beautiful property, spacious guest rooms, and well-appointed facilities mean a lot to us.

4/10 Poor

Robert

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spend the extra $20-50 night to go somewhere else
Customer service was horrible feom check in to check out. Rude staff, coffee bar thats never open, extremely unpleasant demeaner from security to valet.
Stayed 2 nights in Nov 2019
Response from Design Suites Miami on Nov 12, 2019
We are extremely disappointed to hear about the aspects of your stay that were less than acceptable, especially the lack of quality customer service. We sincerely apologize for your discomfort and inconvenience. I will share your review with our leadership team to ensure that our training is updated and our service level is improved. We hope to welcome you again in the future

6/10 Okay

viviana

Stayed 3 nights in Oct 2019

8/10 Good

Lila

Traveled with family
Liked: Cleanliness, staff & service
Good stay for the price. A little run down and old. Very dated property, however the views were outstanding. The staff was very friendly and helpful. Easy access to the beach.
Stayed 3 nights in Oct 2019
Response from Design Suites Miami on Oct 22, 2019
Thank you for taking a moment to share your review. I'm pleased you enjoyed your visit to our property, including our convenient Miami Beach location. There certainly is a lot to experience in our area! We loved having you as guests and hope to welcome you back in the future. Have a fantastic day!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Design Suites on Oct 1, 2019
Thank you for your feedback, we're glad to know you enjoyed your stay and that our staff was accommodating. We hope well see you back soon.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with group, Business traveler
Disliked: Staff & service
DO NOT BOOK HERE!!! TERRIBLE CUSTOMER SERVICE AND GIVES RUN AROUND ABOUT DEPOSIT $250 !!!! They put you on hold and hang up .
Stayed 2 nights in Jul 2019

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Design Suites Miami on Aug 14, 2019
Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. Thank you very much for sharing your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and relaxing. Beach was clean
Stayed 3 nights in Jul 2019
Response from Design Suites Miami on Aug 14, 2019
Thank you for staying with us, we appreciate the feedback in order to provide a better and comfortable staying.

2/10 Terrible

Khalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Design Suites Miami on Aug 14, 2019
Thank you for your feedback, feedback like yours helps us improve our hotel operations. We greatly appreciate the time taken to leave this review.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for vacation,good amenities and location ,we had a great time ,definitely will be back .
Stayed 5 nights in Jul 2019
Response from Design Suites Miami on Aug 14, 2019
Thank you for choosing to stay with Collins Apartments! We are so glad you enjoyed your stay and we hope to see you again very soon.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019
Response from Collins Apartments on Jul 18, 2019
Thank you so much for taking the time to give feedback, that’s really important for us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was grate the location was unique, hotel was really clean... a lot of people from South America that was really rude ( not people working there ) ... had a grate time
Stayed 4 nights in Jun 2019
Response from Collins Apartments on Jul 12, 2019
We are happy to hear that you enjoyed your stay, We hope we can welcome you back again in the near future

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2019
Response from Design Suites on May 30, 2019
We appreciate you taking the time to leave us your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Everyone was very rude from valet parking to the front desk . The beds , pillows and bed covers were the most cheapest qualities I ever slept in it. I also did not get a room cleaning during my four days of staying, I went to front desk and ask for more clean towels and their response was the my room was not included . I never stayed in a room with a poor service
Stayed 4 nights in May 2019
Response from Design Suites on May 16, 2019
Hello! Thank you so much for your comments - we absolutely take your feedback seriously and we are constantly making improvements to the hotel.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the valet service. None of the restaurants were open when we got there at 4
Stayed 2 nights in May 2019
Response from Design Suites on May 16, 2019
We are so excited you had an amazing time in Miami Beach.! Come see us again!

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and very disappointing
Stayed for 1 night, next day left for Florida Keys for a week stay. Would have been very disappointed to have to stay here for a week. Dirty, not a lot of restaurants nearby, sketchy neighborhood, meh......,,I wouldn’t even use the shower, it was pretty bad- Eroded tub, hair on the floor, moldy-just yuck.
Stayed 1 night in May 2019
Response from Design Suites on May 16, 2019
We appreciate you taking the time to leave us your feedback, Marie We regret that you had such difficulty during your stay with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 Okay

Verified traveler

Disliked: Staff & service
Bad stay
So many hidden fees. Went to Miami for a bachelorette party and the stay was blah. Says free parking yet charged our friends who drove $36 a day and could not access their own car. If they needed anything out of their car they would charge them for it. Theres a $250 security fee that we didnt know of until we got in. Needed more toilet paper and only gave us a roll for 5 people for a few days. Told us it was their last one. Their complimentary breakfast was 2 hotels down and needed an invitation to be seated. Shower water was either freezing cold or extremely hot no in between. Took 30 minutes just to get our car from the valet during the day. Valet was the only option.
Stayed 2 nights in Apr 2019
Response from Design Suites on Apr 29, 2019
Thanks for your feedback, We feel that you did not like our reservation policies, you must pay a security deposit if nothing happens with your reservation, the deposit is returned, no problem. Also the resort fee must be paid, this includes parking, towels, wifi ... Thanks for your comments.

6/10 Okay

Stayed, Ny

Traveled with family and small children
Disliked: Staff & service
I only like Acess to the beach . i didnt like the $250 deposit. The $25 plus tax everyday "resort fee". No breakfast. No daily housekeeping. If you staying there multiple days. I like the free valet parking.i like the pool
Stayed 4 nights in Apr 2019
Response from Design Suites on May 3, 2019
Thanks for your feedback, Stayed We feel that you did not like our reservation policies, you must pay a deposit that nothing happens with your reservation, the deposit is returned, no problem. Also the resort fee must be paid, this includes parking, towels ... The cleaning is not daily in this case, for the type of room that you reserve. Thanks for your comments.

6/10 Okay

30something, Cincinnati, OH

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was about 15 min from the South Beach fun- so not too expensive to Uber places. We loved being right on the beach and easy access to ocean. The pool and bathrooms in lobby etc seemed very run down and definitely not like a nice hotel resort like the ones down the beach and that’s what we were hoping for. For the price, I expected a nice resort hotel and this was more like an apartment Air b n b. No room service etc. All people were families and kids there on vacation - cheaper family place for vacation would be best way to describe.
Stayed 4 nights in Dec 2018
Response from Design Suites on Feb 25, 2019
Thank you taking the time to submit this feedback, We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us Have a great day

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel... Beware!!!
Absolutely the worst customer service ever... nearly 2 hours to check in and valet parking was a total nightmare!!!
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms extremely cold, on cold December days.Bathroom smelled liked urine.Furniture in the room was rusted.
Stayed 4 nights in Dec 2018

6/10 Okay

Patricia

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service at front desk.
Check in took almost 2 hours. To have paid for my reservation months in advance was very awful to not to have had an easy check in.
Stayed 2 nights in Nov 2018

2/10 Terrible

Anecia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE All The Way AROUND!
This was probably the worst hotel I've ever stayed at. First of the staff was VERY rude! Then when I booked my room the pictures on the website look NOTHING like what the actual rooms look like! The air condition was broken and the toilet was just running and broken as well and the room has a really weird smell. The sheets has some brown looking stuff on them like old blood and there was a dead big in the window. I was very disappointed and upset and was given an attitude by the staff so I decided to leave after about an hour and was not able to receive a refund of the room or the resort fee that I had to pay. Don't waste your money you WILL be disappointed.
Stayed 1 night in Oct 2018

4/10 Poor

Chokl8_Bl0nd3, VA

Disliked: Staff & service, property conditions & facilities, room comfort
Signage not displayed outside the property; was told by the hispanic male front desk worker there was no Wifi in the lobby however, later discovered there was lobby wifi w/pw posted at the front desk. My lactating friend was told there was outlets in the lobby bathroom she could use for her breast pump; but that was untrue.Upon checkin at the room the keys would not work. Maintenance was sent to change the batteries in the lock but did not get completed until the next shift. there were no telephones in the room to call front desk; wifi was horrible to use ur own phone in the room. there was constant running back n forth downstairs. We paid a daily resort fee but received no housekeeping; no airport shuttle; renovations; wash rags werent initially provided and received nothing free during the stay so still trying to figure out what that was for. ONLY good part was our view.
Stayed 3 nights in Aug 2018

6/10 Okay

Maria, Orlando Fl

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was great, but I was very displeased with the fact that there was no cable service in the room, we just had access to basic tv.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Skyler, BrTm gouge

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Just go somewhere else
The hotel staff was generally unorganized. I went back and forth with staff during my entire stay just to get towels. Everytime i asked. Or if asked forSomething GWU would refer me to another room. Only one giel Know There’s several properties located in one building. The rooms look like college dorms with queen beds hence the name Collins apartments. There was no room service or even basic room cleaning provided which is highly needed consider it’s directly near the beach. But the views from within are great ..yeah after work.
Stayed 4 nights in May 2018
Response from Reservations on Mar 2, 2019
Hi! Hope you enjoyed your stay. The Collins Apartments property DO NOT include daily houskeeping. Its clear that its an apartment, and you are booking without cleaning. If you want with daily housekeeping you can pay the extra fee or book with the existing option with daily houskeeping. Thanks!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service. No phones. No ice machine. We had to wear sandals in the tub because it was so old and nasty. The bathroom door broke and maintenance had to pick the lock to get me out. room service wavAmericans
Stayed 5 nights in May 2018

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in on Friday 4/20. The Pros: our view of the beach was amazing!!! Now the Cons: My first impression walking into the room was not good. The room needs to be painted and cleaned. The windows were dirty! The mattresses are not comfortable and loud. The plumbing needs to be redone!! Everytime someone flushed the toilet you can hear it running through the walls. We were given a login for the wifi to our room which did not work so we had to connect to a different room's internet. The tv did not work properly so we had to have maintenance come in. He was able to fix the tv and told us that the user name and login for the internet were completing different than what we were given. Right before maintenance left the room we noticed water was leaking from the vents and from underneath the sink on the bathroom floor, so i asked him to check it. He didnt check the bathroom, but did something to the vent and the water stopped leaking for a little while then started back. I just put towels on the floor to get up the water. Housekeeping never showed up to clean our room. The tub was not appealing Out check out i asked to pay the resort fees in cash insteaf of having it charged to my card anf was told that i couldn't do that, so we asked for a receipt of all charges anf we were told that they "think" Expedia would send us the receipt since thats how we paid for the room even though we paid resort fees to the actually hotel. Was not happy at all with our stay at the location, bu
Stayed 3 nights in Apr 2018