Lobby lounge

Reviews of Comfort Suites Miami Airport North

2.5 out of 5
Comfort Suites Miami Airport North
657 Minola Dr, Miami Springs, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 986 out of 2185 reviews" "
Rating 8 - Good. 597 out of 2185 reviews" "
Rating 6 - Okay. 254 out of 2185 reviews" "
Rating 4 - Poor. 161 out of 2185 reviews" "
Rating 2 - Terrible. 187 out of 2185 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marlene, SJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest after a travel to continue travel.
Response from front desk on May 9, 2024
thanks for the amazing review! we hope to see you again

6/10 Okay

Shahid, Mississauga

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pull out bed was disgusting- it was ripped and stained w what i hope was chocolate milk? Kids and I arrived at 2 am and were too exhausted to ask for another room. Pillows were these weird half pillows. Uncomfortable to sleep on We didn’t use the pull out as we had to check out in a few hours.
Stayed 1 night in May 2024
Response from front desk on May 9, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

2/10 Terrible

Sonu H

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from front desk on May 10, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly

8/10 Good

Lashanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very shock with the package fee that they dont tell you about.
Stayed 1 night in Apr 2024
Response from front desk agent on May 9, 2024
we are sorry for any inconvenience that may cause. we called one week before your arrival date just as a heads-up since you had more than 3 packages delivered by then. and that way you could be prepared by the time you arrive at the property and pick them up. As always, if you have any concerns please feel free to contact us directly and we will be here to help you

10/10 Excellent

Marleny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el poco tiempo que estuve la limpieza estuvo muy buena
Stayed 2 nights in Apr 2024
Response from front desk on May 5, 2024
muchas gracias por compartir tu experiencia! esperamos verte de nuevo

10/10 Excellent

FRANCESCA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a one night stay
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Thank you so much for the review.

6/10 Okay

Rhonna

Liked: Staff & service, amenities
It was ok- nothing great- I’d say the biggest perk was shuttle to hotel and to port/ that definitely gave it a boost in rating
Stayed 1 night in Feb 2024
Response from front desk agent on May 3, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from front desk on May 3, 2024
thanks for the amazing review! we hope to see you soon

8/10 Good

Patrick, Key West

Stayed 1 night in May 2024
Response from front desk on May 3, 2024
thanks for the amazing review! we hope to see you soon

10/10 Excellent

Deb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, friendly check in..zOn very busy street.
Stayed 1 night in May 2024
Response from front desk on May 2, 2024
thanks for the amazing review! we hope to see you soon

4/10 Poor

Liliana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found roaches in the room Dining options were very limited The transportation to and from the hotel to the airport was also limited even though it was included with the price of the room we had to take public transportation Will not stay there again
Stayed 1 night in Apr 2024
Response from front desk on May 2, 2024
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. We will address this issue immediately. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here twice and will again if needed. Free pickup from airport and free shuttle to cruise port. Breakfast is not great but adequate. Rooms are really nice. No real restaurants close but we Uber and have great choices. Staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 30, 2024
It sounds like you've found a reliable go-to spot for your travels! The convenience of the free airport pickup and shuttle to the cruise port must be a huge plus. It's good to hear that despite the breakfast not being stellar, it's still enough to fuel your adventures. And it's smart to utilize Uber for dining options – sometimes the best spots are just a ride away. Thanks for sharing your experience!

10/10 Excellent

Krystel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. The hotel is clean Theh offer complimentary shuttle for airport pick up and cruise port transfer which all went seamless.
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
thanks for your amazing review! we hope to see you soon

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
thanks for your amazing review! we hope to see you again

10/10 Excellent

Sameul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. All around great experience!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 27, 2024
Thanks so much for leaving a review Hope to see you soon!

6/10 Okay

Tatalavega

Traveled with family
Liked: Staff & service
There weren’t enough breakfast options and quantities for the quest.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 28, 2024
We apologize for any inconvenience caused by the breakfast options and quantities during your stay. Our kitchen staff diligently replenishes breakfast items to ensure a satisfactory experience for our guests. It's possible you encountered our team in the process of restocking. We strive for customer satisfaction and take into account the number of guests in the hotel to accurately gauge our provisions. Your feedback is valuable to us as we continuously aim to enhance our services. Thank you for bringing this to our attention.

10/10 Excellent

Neide

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Jan 2024
Response from Front desk on Apr 27, 2024
Thanks so much for the rating!

8/10 Good

Edwin, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 26, 2024
thanks for the review!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great breakfast. Quick shuttle service for cruise lines
Stayed 1 night in Mar 2024
Response from front desk on Apr 23, 2024
thanks for the amazing review! we hope to see you again

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good for what we needed. It was stay before our cruise. We would definitely do it again should the need arise. Very happy with our stay.
Stayed 1 night in Feb 2024
Response from front desk on Apr 23, 2024
thanks for the amazing review! we hope to see you again

2/10 Terrible

Teresa, Sandy

Disliked: Staff & service
I asked for a credit so I could still stay at a property so I could return to my husband and dying father in law and they declined my request. No thanks Comfort Inn.
Stayed 1 night in Apr 2024
Response from A.C on Apr 23, 2024
Dear Teresa,Thank you for reaching out to us regarding your recent experience with Comfort Suites. Firstly, I want to extend my heartfelt condolences for the challenging circumstances you're facing with your husband and father-in-law.I understand there seems to be some confusion, and I'd like to clarify that our property is actually named Comfort Suites, not Comfort Inn. I apologize for any inconvenience this discrepancy may have caused.Regarding your request for a credit, I regret to inform you that we are unable to process credits for third-party reservations made through Expedia. However, had you booked directly with us, we may have had the flexibility to assist you by modifying the dates based on availability.While I wish we could accommodate your request, please know that our policies are designed to ensure fair treatment for all our guests. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out directly.Once again, I offer my sincerest condolences during this difficult time. Our thoughts are with you and your family.Warm regards,

10/10 Excellent

Jaquina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from front desk on Apr 21, 2024
thanks for the stellar review! we hope to see you again

8/10 Good

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overall the hotel was ok, breakfast options were very limited and transportation from airport to hotel was very slow, we had to wait over 45 minutes to get the shuttle.
Stayed 1 night in Apr 2024
Response from front desk on Apr 21, 2024
thanks for the honest review! we are sorry for any inconvenience, however, our shuttle from the airport runs every hour.

10/10 Excellent

Ericka

Stayed 2 nights in Apr 2024
Response from front desk on Apr 21, 2024
thanks for the review! we hope to see you again

8/10 Good

Gabriel

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good stay before cruise. 15-20 minutes from port
Stayed 1 night in Apr 2024
Response from YC on Apr 19, 2024
Thank you for the feedback.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, great to have shuttle to the cruise port
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
thanks for the stellar review! we hope to see you soon

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of stores to walk to and eat from. Very clean and was able to check in at 1:30
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
thanks for the stellar review! we hope to see you soon

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2024
Response from Front Desk on May 8, 2024
Thank you for the review.

8/10 Good

Amarjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast same every day stay there 3 days
Stayed 3 nights in Apr 2024
Response from front desk on Apr 18, 2024
thanks so much for your review! we hope to see you again

10/10 Excellent

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean when my wife and i checked in. Room was also veey clean.
Stayed 1 night in Apr 2024
Response from front desk on Apr 18, 2024
thanks so much for your review! we hope to see you again

8/10 Good

Larry, Kingwood

Stayed 1 night in Apr 2024
Response from front desk on May 7, 2024
thank you for the review! we hope to see you again.

8/10 Good

sylvia

Traveled with family
Liked: Cleanliness, amenities
It is quiet and clean
Stayed 1 night in Apr 2024
Response from front desk agent on Apr 17, 2024
thanks so much for your review!

10/10 Excellent

Rodney

I’m very nice
Stayed 1 night in Apr 2024
Response from front desk on Apr 16, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 16, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on Apr 16, 2024
Thanks so much for the review.

10/10 Excellent

Linda, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, polite and friendly
Stayed 1 night in Mar 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Linda, Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, friendly and polite
Stayed 1 night in Mar 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

David, Springfield

Location is very nice , close to Airport
Stayed 1 night in Apr 2024

10/10 Excellent

Tonya, Martinsville

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Beds and air conditioning in the rooms are the BEST I’ve ever experienced. You will get a great night’s sleep here! The front desk people were friendly and helpful but are often MIA. Breakfast was pretty good, but under supplied. Common areas are crowded as the space is limited. Pool often has debris in it and no pool net around to clean it out yourself.
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
thanks for your stellar review! we hope to see you soon

10/10 Excellent

Tiffiney, West Frankfort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were absolutely fantastic in ensuring we are set for pick up with the shuttle service offered and helping us find the best option for our return and parking! The rooms are great and the bed is so comfy! We will be staying here anytime we leave the port of Miami!
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your stellar review! we will be here waiting for you guys!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and super clean rooms
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your review! we hope to see you soon

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel !!! Shuttle Pickup was awful, we waited 1.5 hours to be picked up. We used the shuttle to get to the cruise port and everything was great. So, everything perfect, except Airport Pickup.
Stayed 2 nights in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your honest review! we hope to see you again

6/10 Okay

brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the airport. Shuttle to Ports unavailable. Rooms are pretty rough.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your honest review!

10/10 Excellent

Janis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, helpful and accommodating and got us into a room early upon arrival. Entire hotel was very clean. Room was very comfortable and spacious with a great layout. Convenient location to airport with free shuttle and free breakfast. Would stay again.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks so much for your stellar review! we hope to see you again

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and conveniently located
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your stellar review!

10/10 Excellent

Nicola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly the convenience. The parking was ok. Place was clean and the staff were great.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for the review! we hope to see you again

6/10 Okay

Matthew

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
For staying right before your cruise this hotel works. Our room had mold and a lot of water damage on the wall, but they offer a free shuttle to the port (you have to schedule that, take note cause they don’t always tell you that, I had no idea). Otherwise the hotel is meh and just works for a place to stay short term.
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for your honest review! we are sorry for any inconvenience. we hope to see you again

6/10 Okay

Yer

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
thanks for the review!