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Reviews of Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 2426 out of 5439 reviews" "
Rating 8 - Good. 879 out of 5439 reviews" "
Rating 6 - Okay. 784 out of 5439 reviews" "
Rating 4 - Poor. 561 out of 5439 reviews" "
Rating 2 - Terrible. 789 out of 5439 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Seoyoon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service
Stayed 1 night in May 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Menisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Steven on May 10, 2024
Dear Menisa,Thank you for choosing to stay with us. We are delighted to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Claudio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully kept and lively facilities. Great Room with very nice view
Stayed 8 nights in May 2024
Response from Steven on May 9, 2024
Dear Claudio,Thank you for your review. We are delighted to hear that you enjoyed the property and its amenities. We hope to welcome you back soon.Best regards,

6/10 Okay

Roland

Traveled with partner
Disliked: Property conditions & facilities
We stayed an additional 3 nights. Paid extra for Ocean View. All 3 nights they started pruning the Palm Trees with a Chain Saw. 9pm until after midnight. Very Loud. Didn’t stop when we complained. Sleepless nights. Not what you would expect from a top hotel. Especially when you can get silent Battery Chain Saws today. Thoughtless. Won’t stay there again !!!!!
Stayed 3 nights in May 2024
Response from Steven on May 10, 2024
Dear Roland,We always appreciate feedback as it helps us improve on our weak spots and provide you with a better experience during your stay with us. We apologize for the inconvenience.We hope that you will consider visiting us again in the future. Kind regards,

6/10 Okay

Andonio

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Original room was not clean at all, dust balls all over the bed coming from the vent, comforter was dirty and found old gold cuts in the mini bar fridge
Stayed 1 night in May 2024
Response from Steven on May 9, 2024
Dear Andonio,We are grateful for your review and for choosing to visit us. We will investigate the issues you raised, as we want to ensure that our guests have the best experience possible. We will do everything we can to find ways to improve and avoid similar problems in the future.We hope that you will consider visiting us again, and we look forward to the opportunity to provide you with a better experience.Kind Regards,

10/10 Excellent

Iryna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were checking in and out the property for outsiders, so only guests staying at the hotel were allowed to pass through different areas within the hotel. We really appreciated that.
Stayed 3 nights in May 2024
Response from Steven on May 9, 2024
Dear Iryna,We would like to express our gratitude for your recent visit to our resort and for taking the time to provide us with your valuable feedback. We strive to provide a comfortable and secure environment for all our guests, so that they can fully enjoy their experience with us.Thank you for choosing us as your destination, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Michael Geehun, Staten Island

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property would only come here when i come to miami
Stayed 3 nights in May 2024
Response from Steven on May 9, 2024
Dear Michael Geehun,We are delighted that you enjoyed your stay with us and we look forward to welcoming you again soon.Best regards

6/10 Okay

Dean

Disliked: Staff & service, amenities
Restaurant, crowd, gym sub-par
Stayed 3 nights in May 2024
Response from Selim on May 8, 2024
Dear Dean,Thank you for sharing your valuable feedback with us. We are sorry to hear that your experience at the gym and restaurant did not meet your expectations. We take pride in delivering exceptional service and it appears that we fell short on this occasion. Please know that we appreciate your feedback and will take the necessary steps to improve our facilities to ensure you have a fantastic stay with us in the future. Thank you again for your feedback, it is extremely valuable to us.

10/10 Excellent

Brianita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot to do accommodating staff and a lot of activities
Stayed 3 nights in May 2024
Response from Steven on May 9, 2024
Dear Brianita,We are thrilled to hear that you enjoyed your recent visit and thank you for taking the time to leave us a review. Our aim is to provide our guests with a variety of activities to choose from during their stay, all within the confines of our property.We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

yesenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Miami Beach. The staff is impeccable. The pools and private access to beach are my favorites.
Stayed 4 nights in May 2024
Response from Maried on May 8, 2024
Dear Yesenia, Your experience matters a lot to us, and we are grateful for your feedback. We are constantly striving to improve our services, and we can't wait to have you back again soon.

10/10 Excellent

keno

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Selim on May 7, 2024
Dear Keno, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place this is the 5 time we came
Stayed 4 nights in May 2024
Response from Selim on May 6, 2024
Dear Fernando, Your experience matters a lot to us, and we are grateful for your feedback. We are constantly striving to improve our services, and we can't wait to have you back again soon.

10/10 Excellent

Angel

Liked: Staff & service, property conditions & facilities
Very good place!!
Stayed 2 nights in May 2024
Response from Selim on May 7, 2024
Dear Angel, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service. We strongly believe in providing all our guests with a five-star service, and we hope to see you again soon.

10/10 Excellent

Nebahate

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maried on May 7, 2024
Dear Nebahate, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Nale

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maried on May 6, 2024
Dear Nale, Thank you for your feedback. We hope to see you soon.

8/10 Good

Leila

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Maried on May 6, 2024
Dear Leila, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really felt like I was on vacation.
Stayed 1 night in Apr 2024
Response from Selim on May 3, 2024
Dear Stephanie, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near everything Miami Beach. We loved it!
Stayed 3 nights in Apr 2024
Response from Maried on May 2, 2024
Thank you for sharing your feedback. We are happy to hear you enjoyed the stay at Fontainebleau Miami Beach. We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

VERONICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service.
Stayed 2 nights in Apr 2024
Response from Maried on May 2, 2024
Gracias por tu comentario. Nos alegra saber que te agrado el servicio que te prestamos. Nuestro hotel quiere que se sientan como en casa. Nos encantaria tenerte de vuelta.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would go back
Stayed 5 nights in Mar 2024
Response from Selim on May 1, 2024
Dear Paul, We are delighted to hear that you enjoyed your stay We are committed to providing all our guests with five-star service and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Ingrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff were helpful and friendly. good location, and safe
Stayed 9 nights in Apr 2024
Response from Selim on May 1, 2024
Dear Ingrid, "We are glad to hear that you found the property to be very clean, with fantastic amenities, and friendly staff. Our ultimate objective is to make you feel at home during your stay. We strongly believe that all of our guests deserve to have a relaxing time and receive quality service."

2/10 Terrible

david

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property not up to date, felt like a downgrade from the Vegas property, staff was rude, food and drinks were not worth the price and felt like they were cutting corners. The property is promoted as a luxury hotel and experience, it’s definitely not. Elevators were definitely not taken care of, the room was dirty and moldy. I could hear my neighbors yelling and flushing the toilet so the walls were paper thin. When we expressed our concerns to management we were told “it’s Miami “ and meet with defensiveness immediately. My honeymoon was honestly ruined by this experience and I’m very upset about that, for the amount of money we paid I honestly think I’d rather have stayed home, what a letdown
Stayed 3 nights in Apr 2024
Response from Selim on May 1, 2024
Dear David, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent visit. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staying there
Stayed 2 nights in Apr 2024
Response from Selim on Apr 30, 2024
Dear Linda, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Melisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite Resort ! Always a great time!
Stayed 1 night in Apr 2024
Response from Selim on Apr 30, 2024
Dear MelisaThank you for your feedback. We hope to see you soon.

10/10 Excellent

Guillermo, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 30, 2024
Dear Guillermo, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Violeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Apr 2024
Response from Steven on Apr 29, 2024
Dear Violeta,Thank you for your visit and for your nice words.We are so pleased to know you experienced a great time at the resort.We are looking forward to see you back soon at the propertyBest regards,

6/10 Okay

merve

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is very cold, beach umbrellas are expensive
Stayed 3 nights in Apr 2024
Response from Steven on Apr 29, 2024
Dear Merve,Thank you for staying with us and for valuable review.We always aim to offer the best customer service experience and we are so sad we fell a little short on this time.We apologize for the issues you encountered.We will analyze the information youu provided us and find a solution.We hope to see you back soon.best regards,Steven

10/10 Excellent

Adelfri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 4 nights in Apr 2024
Response from Steven on Apr 29, 2024
Dear Adelfri,Thank you for your review and your nice words.We hope to see you back soon on the premisesBest regards

10/10 Excellent

Maryanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is beautiful
Stayed 1 night in Apr 2024
Response from Steven on Apr 29, 2024
Dear Maryanne,Thank you for your visit and for your kind review.We hope to see you back soon on the property.Best regards,

10/10 Excellent

SHEILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, very convenient
Stayed 2 nights in Apr 2024
Response from Steven on Apr 29, 2024
Dear Sheila,We are so happy to read your gentle words.Thank you for your visit.We hope to see you soon on the property.Best regards

10/10 Excellent

Silvano, Fairport

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 5 nights in Nov 2023
Response from Selim on Apr 28, 2024
Dear Silvano, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Gabriel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Gabriel, Thank you for your feedback. We hope to see you soon.

4/10 Poor

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad service. The maids are rude, they clean badly and not always. Garbage is left in the room.
Stayed 7 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Roman,We deeply regret that your stay did not meet your expectations, and we apologize for the poor experience and the perception that the value did not match the price. Our goal is to deliver a top-notch experience to all our guests, and we regret that we failed to do so on this occasion. Please rest assured that we will take proactive steps to address your concerns and prevent similar issues from arising in the future. We appreciate you taking the time to share your feedback with us.

4/10 Poor

Austin, Orlando

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The Fontainebleau is iconic, but unfortunately the property and the experience are different stories. I had to call to find our bags an hour after Bell Services loaded them up. (Just let me take the cart myself...) We had to change our key cards 4 times because they're so sensitive to demagnetization. I'm not sure what's going on with staff culture, because every time anyone did anything for us, however small, they paused and stared at us expecting a tip and looked visibly disappointed if we didn't provide one. You'd have to have over $100 in small cash to keep up with what the staff expected throughout our 2-day stay, and we just don't carry that much. When going anywhere on property, we'd have to dig out our room keys a minimum of two times to staff security. And then, when we were looking to leave around 2pm, it took over 20 minutes for their valet to retrieve our car, and bell services watched me load the entire vehicle from 10 feet away with 10 separate bags and items. FD staff was great, F&B staff was great, but valet and bell service staff didn't give anywhere close to luxury service and I have to believe you can stay somewhere else and not feel like such a burden to staff while paying top dollar in Miami Beach.
Stayed 2 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Austin, We deeply regret that your stay did not meet your expectations, and we apologize for the poor experience and the perception that the value did not match the price. Our goal is to deliver a top-notch experience to all our guests, and we regret that we failed to do so on this occasion. Please rest assured that we will take proactive steps to address your concerns and prevent similar issues from arising in the future. We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Adrian, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Lenor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Lenor, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Donte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it would definitely stay again
Stayed 2 nights in Feb 2024
Response from Selim on Apr 28, 2024
Dear Donte, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

ALESIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was friendly and helpful. I would definitely stay again
Stayed 1 night in Apr 2024
Response from Selim on Apr 28, 2024
Dear Alesia, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selim on Apr 28, 2024
Dear Jose, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Menalick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The service was great. The food and the entertainment was excellent. I will certainly be back.
Stayed 4 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Menalick, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Lindsay Anne

Liked: Cleanliness, amenities
Service was great & hotel was beautiful
Stayed 3 nights in Apr 2024
Response from Selim on Apr 25, 2024
Dear Lindsay Anne, We are thrilled to hear that your stay was enjoyable and that you found our service to be exceptional. Our team strives to provide the best possible experience for all of our guests, and it's wonderful to see that our efforts have paid off. Your feedback is greatly appreciated and we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, sirect access to the beach, restaurants and shopping we're exactly what i was looking for and this property delivered on all counts.
Stayed 3 nights in Apr 2024
Response from Selim on Apr 24, 2024
Dear Paul, Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, location and property. One thing I would have like to have is a kettle/coffee machine. They offered a cup of hot water for $10USD.
Stayed 6 nights in Apr 2024
Response from Selim on Apr 24, 2024
Dear Samantha, Thank you for sharing your feedback. We hope to see you back soon.

6/10 Okay

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have rated this property higher, but for one important problem. You can’t see ocean because they set cabanas in the first row. Cabanas are blocking the entire ocean view. Next rows of the beach chairs are directly behind cabanas. So, essentially you are looking at the gray wall of cabanas. I came to relax and enjoy beach. However, this property doesn’t care about other vacationers but those that pay unlimited money for cabanas. I saw other hotels/resorts near by and none had cabanas placed so rudely in the entire area of the hotels beach. At least would be helpful if the cabanas were spread apart. It was ridiculous.
Stayed 2 nights in Apr 2024
Response from Selim on Apr 24, 2024
Dear Sofia, Thank you for sharing you experience with us. We apologize because the beach cabana was obstructing the Oceanview. We are going to take your review as a priority and start making changes that allow us to perform a better job.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a great time at this property, but the initial room, although upgraded, thank you hotels.com!! Was pretty run down.... the balcony door handle was half broken off, I am not kidding, and the shower side panel was half ripped off, so my shower leaked all over the bathroom floor and onto the rug. Fortunately we had booked through hotels.com and the staff were so kind to upgrade our room again to a room that fortunately wasn't falling apart! We had a great experience thereafter!
Stayed 4 nights in Apr 2024
Response from Selim on Apr 28, 2024
Dear Alex, Thank you for your feedback. We apologize for any inconvenience caused by the shower and hope to have the opportunity to serve you again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Selim on Apr 24, 2024
Dear Charles, Thank you for sharing your feedback. We hope to see you back soon.

2/10 Terrible

Anvesh

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very very low class while they charge you five star prices. They should maintain a minimum standard for that price. They don’t have minimum facilities in the room. I felt like staying in a $30 motel room. My wife and family had a terrible stay/experience while in room. This resort was very good at charging a premium for everything you request. Although they have few restaurants in the resort, you can’t expect food after 10 pm, Most of them close kitchens by around 9pm. Overall it was a very bad stay for the family after traveling so far to miami and also after spending premium prices for the hotel.
Stayed 2 nights in Apr 2024
Response from Selim on Apr 24, 2024
Dear Anvesh, We sincerely apologize for the inconvenience caused by the room not meeting your expectations. We take your feedback seriously and will work on implementing positive changes that can help us improve our service in the future.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxurious hotel w all the amenities you could need in one place! Excellent restaurants, pool and bars.
Stayed 1 night in Apr 2024
Response from Selim on Apr 24, 2024
Dear Cassandra, Thank you for sharing your feedback. We hope to see you back soon.

6/10 Okay

Jaklien

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Not happy with the room in the chateau tower, linen was not clean, and no coffee machine
Stayed 1 night in Apr 2024
Response from Selim on Apr 24, 2024
Dear Jaklien, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the room not meeting your expectations and for the lack of cleanliness of the linen as well the absence of a coffee machine in your room. We take your feedback seriously and will work on implementing positive changes that can help us to improve our services in the future.