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I loved staying here, the street was a dead end. Higher priced so it’s not as crowded. Get a spa day pass and enjoy all the Miami Hilton/Bentley has to offer without the price tag of staying here. Bathrooms are huge for an art deco Miami hotel.
Mary
Stayed 3 nights in Apr 2024
Response from Eduardo on Apr 18, 2024
Thank You Mary for your review. We are happy you have chosen to stay with us.
I had a good time and it is a lovely Property and easy assets to get to the beach and get where you had to go I really enjoy myself thank you for your for everything i wil be back there
Mary
Stayed 2 nights in Sep 2023
Response from Eduardo on Sep 22, 2023
Thank You Mary for your review. We are glad you had a good time. We hope to have you back in the future.
6/10 Okay
Steven
Sep 17, 2023
Steven
Stayed 2 nights in Sep 2023
Response from Eduardo on Nov 17, 2023
We will work harder to exceed your expectations next time.
Staff was exceptional. Parking could be better. Ended up returning car rental to avoid parking issue.
Carlos
Stayed 5 nights in Aug 2023
Response from Eduardo on Aug 14, 2023
Thank You for your feedback.We apologize for your experience with the parking.On the other hand not having a car in our location is a good decision since we are centrally located and walking distance to almost everything.
Thank You for your review. We hope to have you back in the future.
6/10 Okay
Christina Julie
Traveled with partner
Apr 9, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Average at best. Location was good and the balcony view was great, but overall, I expected better. Shower leaked (puddles, not just a leak), No vanity space, peeling ceilings, elevators key card was frustrating to operate.
Christina Julie
Stayed 3 nights in Apr 2023
Response from Eduardo on Apr 24, 2023
Thank you for your feedback. We are sharing your comments with the team to fix the issues that you have mentioned.
Fabulous location on South Beach with gorgeous beach access which our family absolutely loved. The kids also loved the hotel's heated pool and the outside courtyard which was lovely for enjoying the beautiful Miami weather. The rooms are generously sized, clean and very comfortable. The mini kitchen includes a fridge and microwave, which were added bonuses. The staff were very attentive and accommodating. We ate at the hotel restaurant on several occasions and loved all the options. Highly recommend this hotel and will certainly be back again in the future.
Jenni
Stayed 1 night in Mar 2023
Response from Eduardo on Mar 16, 2023
Thank You for your review. We are so happy that you have enjoyed your stay with us.We hope to have you back in the future.
Thank You for your feedback. We are happy that you enjoyed your stay.
10/10 Excellent
Vasile
Sep 18, 2022
Vasile
Stayed 3 nights in Sep 2022
2/10 Terrible
Lori
Aug 29, 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
BEWARE OF THE HILTON BENTLEY! This Hilton may be the worst constructed hotel I have EVER stayed in. I left a getaway EXHAUSTED! Not only could I hear the person next door to me simply ZIPPER HER BAG there are NO sound absorbing materials used anywhere in building this hotel. I requested a room "away from elevator" but the hotel floors are so small that you cannot help but be near the elevator. I could hear elevator bell RING every single time! I never knew how much traffic a small floor could receive until I experienced staying at the Hilton Bentley. I could not believe what I was experiencing! The rooms are so close together that the door frames leading in are just inches apart from each other. You can hear everything. Every time a door closes it SLAMS harder than I have ever heard a hotel room door close. I tried to sleep the next morning but the cleaning crew began their day using blaring walkie talkies and continued the slamming of every door on the floor multiple times as they went in and out of each room. I never received the call about trying a different room from the manager as promised so we wound up leaving after the first night with no refund available to me. I had a feeling and anticipated them ignoring that request since what difference would it make since changing rooms does not change the hotel. Clean? Yes. Good location? Yes. However, you will not sleep well at all. What's the price of that worth? We wound up paying to stay at another hotel! Waste of money!
Lori
Stayed 2 nights in Aug 2022
Response from Eduardo on Aug 31, 2022
Thank You for your review. It is being taking into consideration to improve the acoustics, to provide ear pieces to the team and to minimize any noises we can prevent.We do understand that due to the boutique size of the property, most of the rooms are just steps away from the elevators. These could be seen as a disadvantage. But it is also an advantage since you can quickly move around the property without having to walk long hallways to get back from your accommodation to other areas of the resort.Thank you for mentioning the cleanness and the good location.
6/10 Okay
Shariss
Aug 29, 2022
Shariss
Stayed 6 nights in Aug 2022
2/10 Terrible
Lori
Aug 29, 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
BEWARE OF THE HILTON BENTLEY! This Hilton may be the worst constructed hotel I have EVER stayed in. I left a getaway EXHAUSTED! Not only could I hear the person next door to me simply ZIPPER HER BAG there are NO sound absorbing materials used anywhere in building this hotel. I requested a room "away from elevator" but the hotel floors are so small that you cannot help but be near the elevator. I could hear elevator bell RING every single time! I never knew how much traffic a small floor could receive until I experienced staying at the Hilton Bentley. I could not believe what I was experiencing! The rooms are so close together that the door frames leading in are just inches apart from each other. You can hear everything. Every time a door closes it SLAMS harder than I have ever heard a hotel room door close. I tried to sleep the next morning but the cleaning crew began their day using blaring walkie talkies and continued the slamming of every door on the floor multiple times as they went in and out of each room. I never received the call about trying a different room from the manager as promised so we wound up leaving after the first night with no refund available to me. I had a feeling and anticipated them ignoring that request since what difference would it make since changing rooms does not change the hotel. Clean? Yes. Good location? Yes. However, you will not sleep well at all. What's the price of that worth? We wound up paying to stay at another hotel! Waste of money!
Good location, close to the beach. “Resort fee” charged but they asked to pay for chairs and shade in the beach club ???
Housekeeping forgot to clean the rooms .
The hotel is nice but due to this 2 issues I doubt I will come back
Juan-Carlos
Stayed 4 nights in Jul 2022
Response from Eduardo on Aug 2, 2022
Thank You for the feedback. Each room includes 2 beach chair, 1 umbrella, towels and 1 water bottle per guest on the beach between other amenities. For the misunderstanding a one night resort fee has been waived.
The “view” was not worth the upgrade, the hotel/property were quite small and outdated (i.e. old/small pool), and they charged resort charges to my credit card when I already paid them.
Michael
Stayed 2 nights in May 2022
Response from Eduardo on Jul 7, 2022
Thank you for your feedback. We apologize that your partial ocean view was not to your satisfaction. We understand that the pool is on the smaller size. We strive to provide the best service possible and to offer the best experience in the beach as well. All the bookings are subject to $38.00 daily resort fee.
Great hotel from check in to check out. Location good and quiet. Beach access easy.
Room spacious with large bathroom and good shower. King bed very comfy and sofa bed great for two boys aged 14 and 12 years. We will be back again soon!
Wendy
Stayed 2 nights in Apr 2022
Response from Eduardo on May 18, 2022
Thank You for your compliments. We look forward to having you and your family back in the future.