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The Hotel was excellent. Choose this hotel because we really just needed a nice clean hotel room for a night before we went on a cruise.The staff was nice and the room was comfortable and clean. It also had a nice kitchette area. The breakfast buffet was similar to other hotels and the food was good. The price for the room was very resonable and cheaper then the coastal hotels but that is due to being about 10 miles inland. Would definitely stay there again.
Richard
Stayed 1 night in Apr 2024
Response from Devin Hartling on May 6, 2024
Dear Richard,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. It was a pleasure to host you, and we hope to welcome you back again.
The room was wonderful. The check texted every day to make sure I was happy with my experience. This was new for me and much appreciated. The only down side was the subpar internet which kept dropping. Even the paid service. Other than that it was a great stay
Kathleen
Stayed 3 nights in May 2024
Response from Devin Hartling on May 6, 2024
Dear Kathleen,Thank you for your review and comments. I am glad you enjoyed your stay, but sorry for any trouble with the Wi-Fi. Hilton is in the process of deploying an upgrade that should go live in the coming weeks and hopefully improve the stability and speed of the service. We hope to welcome you back for a better experience in the future.
Dear Latral,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again.
10/10 Excellent
Leanne
Apr 18, 2024
Leanne
Stayed 1 night in Apr 2024
Response from Devin Hartling on May 8, 2024
Dear Leanne,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.
10/10 Excellent
Annette, Stephenville Crossing
Apr 17, 2024
Annette
Stayed 1 night in Apr 2024
Response from Devin Hartling on May 8, 2024
Dear Annette,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.
Desk attendant got us an early check in. Beds were comfortable, maintenance needed in closet doors and cleaning of windows.
Kathleen
Stayed 1 night in Apr 2024
Response from Lucre on Apr 22, 2024
Good morning,KathleenThank you for staying at Homewood Suites Miami Airport West, and we appreciate your comments. I be sharing your comments with my Team. We hope to see you again.Regards,Lucre.
10/10 Excellent
Vanessa
Traveled with group
Apr 1, 2024
Liked: Amenities
Everything was amazing. Staff was friendly and very helpful. 10/10 I will return because it a nice area for shopping.
Vanessa
Stayed 7 nights in Mar 2024
Response from Lucre on Apr 1, 2024
Good afternoon,I am Glad! you like our staff and Hotel. We see you next time.
6/10 Okay
Angelina
Traveled with family
Mar 30, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room had a leak in the ceiling and is in need of a refresh.
Angelina
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 31, 2024
Dear Angelina,Thank you for your review and comments. I am very sorry you experienced a leak in your room - we will address that immediately. I appreciate your feedback, and we hope to welcome you back for a better experience.
Dear Tara,Thank you for your review and comments. I am delighted you enjoyed your stay and found everything to your comfort. We appreciate your feedback and hope to welcome you back!
If you didn’t have a car, there was absolutely nothing in the area that you could walk to. Maybe Dunkin’ Donuts and a Cuban fast food chicken restaurant. There was a very very busy street that was extremely dangerous to cross where you could get to a few more restaurants, but nowhere where you could just take a walk and see the sights.
Tzippy
Stayed 2 nights in Mar 2024
Response from Devin Hartling on Mar 21, 2024
Dear Tzippy,Thank you for your review and comments. Although we offer a convenient location to the airport, its true the area is very busy and hard to get around. Always check with our staff for any local suggestions as there are a few more options in walking distance, but it is limited. There are plenty of other beautiful areas in Miami much more walkable. I appreciate your feedback, and we hope to welcome you back again.
Did not like the lack of flexibility with respect to the payment. In addition I prefer organistions customer facing staff to be expert in managing/using the reservation interface
Jacqueline
Stayed 2 nights in Mar 2024
Response from Devin Hartling on Mar 16, 2024
Dear Jacqueline,Thank you for your review and comments. I am sorry for any issues you experienced with payment and at the Front Desk. We are flexible with acceptable payment methods as we accept all major credit/debit cards and cash. Also, all staff undergo extensive training to be able to use Hilton's property management systems. I appreciate your comments and hope to welcome you back for a better experience in the future.
10/10 Excellent
sheri
Mar 10, 2024
sheri
Stayed 1 night in Mar 2024
Response from Devin Hartling on Mar 30, 2024
Dear Sheri,Thank you for rating your experience with us. I am glad you enjoyed your stay and found everything to your comfort. We appreciate your feedback, and we hope to welcome you back again.
Elevator was not working. Directed us all the way around the hotel to another elevator. I have limited mobility and they could not accommodate me on the first floir
Teresa
Stayed 1 night in Feb 2024
Response from Devin Hartling on Mar 8, 2024
Dear Teresa,Thank you for your review and comments. I am glad enjoyed the stay, but sorry for the inconvenience with the elevator. Unfortunately we had to wait an extended period for a part, but the issue has since been resolved. We hope to welcome you back again.
Dear Abby,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our staff. It was a pleasure to host you, and we hope to welcome you back again.
6/10 Okay
Nasim
Feb 25, 2024
Had basic amenities
Nasim
Stayed 1 night in Feb 2024
Response from Lucre on Feb 26, 2024
Thank you! for staying with us and appreciate your comments
The room with a little living room and kitchen is great for families
breakfast is good
stuff is friendly and helpful
parking is easy
the only negative note is housekeeping
our stay was 7 days and in 3 occasions housekeeping did not show up.
furthermore when they did make up the room they did not clean very well
furio
Stayed 7 nights in Jan 2024
Response from Devin Hartling on Feb 24, 2024
Dear Furio,Thank you for your review and comments. I am glad you enjoyed your stay, but sorry for the inconsistency with our Housekeeping service. I appreciate your feedback and we are committed to improving. We hope to welcome you back for a better stay in the future.
10/10 Excellent
Dennis
Traveled with family
Feb 18, 2024
Liked: Amenities
Spacious room and facility
Dennis
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 18, 2024
Dear Dennis,Thank you for your review and comments. I am delighted you enjoyed your stay and found everything to your comfort. It was a pleasure to host you, and we appreciate your feedback. I hope to welcome you back again in the future.
10/10 Excellent
Leslie
Feb 17, 2024
Liked: Property conditions & facilities
Leslie
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 18, 2024
Dear Leslie,Thank you for rating your experience with us. I am glad you enjoyed your stay. It was a pleasure to host you, and we hope to welcome you back.
2/10 Terrible
Cameron
Traveled with partner
Feb 12, 2024
Disliked: Property conditions & facilities
No shuttle available. Came down at prescribed time, nobody around except an empty shuttle. Front desk told me it was full but it's sitting right here with nobody around.
Cameron
Stayed 1 night in Feb 2024
Response from MMartins on Feb 12, 2024
Dear Cameron,We have several vehicles (shuttles) parked on property, not all are needed at the same time. Our shuttle schedule is posted at the Front Desk, every 30 minutes from 4:00am-Midnight, every hour from Midnight-4:00am. The shuttles were running as scheduled during your stay, but seats are on a first come first serve basis, we recommend our guests to allow plenty of time to go to MIA, heavy traffic is also a a factor at times.
Very nice place. Front desk staff very polite and helpful.
Kathy
Stayed 1 night in Feb 2024
Response from Devin Hartling on Feb 3, 2024
Dear Kathy,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our Front Desk team. We hope to welcome you back again!
8/10 Good
Renaee
Feb 2, 2024
Renaee
Stayed 1 night in Feb 2024
Response from Devin Hartling on Mar 21, 2024
Dear Renaee,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we hope to welcome you back again.
Good afternoon,KimAppreciate your comments and I hope to see you again.
2/10 Terrible
William
Jan 7, 2024
William
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear William,Thank you for rating your stay with us. I am sorry your stay did not meet expectations. We hope to welcome you back for a better experience in the future.
10/10 Excellent
RuthAnn
Jan 7, 2024
RuthAnn
Stayed 1 night in Jan 2024
Response from Devin Hartling on Feb 1, 2024
Dear RuthAnn,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.
pros
EXCELLENT SHOWER
cons
Goofy wi-fi that allows computer and phone but
no streaming device.
ORLANDO
Stayed 3 nights in Dec 2023
Response from Lucre on Jan 23, 2024
good afternoon,Mr. OrlandoI am sorry! you had issues with the internet, and I am glad you like the shower. We hope you come back to see us.Regards,Lucrecia
Good afternoon,Van We appreciate your score, and hope you visit us again.Regards,Lucrecia
10/10 Excellent
Stacy, Hattiesburg
Traveled with partner
Dec 16, 2023
Stacy
Stayed 1 night in Dec 2023
Response from lucre on Dec 18, 2023
Good afternoon,StacyThank you! for staying with us, and we hope to see you again.
2/10 Terrible
Cherlise
Dec 13, 2023
Disliked: Room comfort
Cherlise
Stayed 1 night in Dec 2023
Response from MMartins on Dec 14, 2023
Hi Cherlise,I am sorry to see that we failed to meet your expectations, could you please send details of what went wrong ?Kind regards,Mauricio MartinsArea General Manager