Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Intercontinental at Doral Miami, an IHG Hotel

4.5 out of 5
Intercontinental at Doral Miami, an IHG Hotel
2505 Nw 87th Ave, Doral, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karissa, Valsayn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jose, El Monte

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for the great rating! We appreciate you having stayed with us Jose!

10/10 Excellent

nia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you Nia, we appreciate the great comments and rating! Thank you for staying with us!

8/10 Good

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for the strong rating Coleen!

4/10 Poor

Ilyasa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it’s inviting; the aesthetics and ambiance. The service is ‘selective’. I did have a problem with the water. I wanted to make tea and just use the tap instead of spending $5 for a bottle and to my dismay, it was very dirty- the of water-based tar residue. I had brushed my teeth before then but you couldn’t tell the because of the flow. Ugh. I took pics and went to guest service desk. She was a little insulting in that she told me it was probably from the coffee residue- like duh, I wouldn’t have assumed that IF I had even poured the water in the pot- and she saw no tea bag … and the coffee used KPod which would mean the pot had not been scaled in some time. Not once did the representative even offer me a bittyof water so I could make tea. Guess I didn’t need any.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for having stayed with us and thank you for the feedback, we appreciate it. I am very sorry you had this experience while you were here. We will be sure to address these issues. My sincerest apologies.

10/10 Excellent

Yoly B

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for the 5 out of 5 rating! We appreciate it!

10/10 Excellent

Crystal, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful as was the bartender. Walls are very thin but protect is very nice.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you Crystal! We appreciate the great review!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you Cynthia! We appreciate the rating and great review, thank you!

4/10 Poor

Atila

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just not worth to be at IGH name
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for the recent review and rating, I am sorry we could not live up to your expectations.

8/10 Good

Ilyasa

Liked: Cleanliness, staff & service, property conditions & facilities
I wish it had an airport shuttle and that breakfast was not so expensive for the selection.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for the great review and rating! We appreciate it!

8/10 Good

Marti

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Towels were not stocked, there was no running water in the room at about 9:15 am, hall carpet was super stained, good bones but very dated.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your recent review Marti- We appreciate the feedback. I am sorry about the running water, we had to change out one of the hotel water heaters which created this issue, I am very sorry.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you Carlos for the strong rating!!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for the 5 out 5! Rating, we appreciate it!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julio was great during check in and throughout our visit ,,,,, carpet needs to be replaced in the hallways
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for the review and rating Timothy!!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ,,,,, Julio is awesome a great person to have in management ,,,, will stay again when in Miami
Stayed 2 nights in Mar 2024
Response from Julio Seoane on Mar 6, 2024
I am extremely happy to have given you the best service! I am glad to have made your trip better!

10/10 Excellent

warren, fairport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great staff!
Stayed 5 nights in Feb 2024
Response from Julio Seoane on Mar 6, 2024
Thank you for the amazing review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Julio Seoane on Mar 6, 2024
Thank you so much for the feedback!

10/10 Excellent

Lucas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
THANK YOU Lucas! We appreciate the awesome review and great rating! Come back and see us again soon!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you Kevin! We appreciate the strong rating and thumbs up!!

10/10 Excellent

Carlos

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you Carlos!!!

2/10 Terrible

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had an issue at check in my room wasn’t ready And they wanted me to wait , I talked to the manager and got another room in a higher floor not what I wanted but it was ok. For the time I waited and inconvenienced the manager offer me credit for lunch the next day. But when I went to get the lunch the next day there was no credit the lady at the front desk gave me the run Around and wasn’t able to get a hold of him “ shocker “ so I was lied to and plus paid for a $40 breakfast also x2 that I didn’t use and they didn’t give me the money back. So I will never go back to this hotel and I’ll make sure that my grotof friends and family won’t either. Very unprofessional and if you offer the customer something back it up don’t lie just to try to bring down the situation. I was basically lied to. Very disappointed being a military veteran and being treated like that.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Very sorry you had this issue while you were here John. Looks like we had a procedural issue. A staff member did not handle our process correctly resulting in this issue. There certainly was no one lying to you, and I am sorry that was the perception. I am very sorry and I am hopeful that you will give us another try.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you Rafael! We appreciate your feedback and strong rating.

8/10 Good

Itzrel, Realeigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it is a nice hotel. The pool and room weren't as big as imagined, and they had no shuttle to the airport. However, it was clean, comfortable, and close to the Dolphin Mall.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to leave a review- we appreciate it!

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service
The service in general is good. The property need some updating. The bed was very comfortable.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you Jose, we appreciate your rating and comments!

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you Sophia!!!

2/10 Terrible

John

Disliked: Staff & service
Response from General Manager on Jan 22, 2024
Thank you for staying with us John, we appreciate it. I am sorry that you were only able to rate us a 1. We would certainly like to hear more about your stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for the 5 out of 5 rating Ana, we appreciate it!!

10/10 Excellent

Christin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The first night during my stay, there was no hot water. We were not informed that there was no hot water during check-in. It was only after I complained the next morning that I was told they were having a property-wide problem with the hot water. It was fixed the next day, but it is something that should have been disclosed at check-in.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
THANK YOU for the awesome rating and for your comments. The issue with the hot water was unexpected and we are sorry that it impacted your stay. Thank you for having stayed with us and I am sorry about the hot water.

6/10 Okay

Balwinder Kaur

Looks dated
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to leave a rating, we appreciate it!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Than you for the 5 out of 5 rating Karl!!

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for the strong rating Michael, we appreciate it!!

4/10 Poor

shiv

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a decoy hotel to the one in
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 22, 2024
Thank you for the feedback Shiv, we appreciate it and thank you for having stayed with us. I am sorry it was not an optimal stay.

6/10 Okay

Carmelle, Northants

Traveled with partner
Good location - hotel needs updating in some areas!! Hotel restaurant is expensive for evening dining!!
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for your comments and for having stayed with us, we appreciate it!

10/10 Excellent

Calisha, Fredericksburg

Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you Calisha! We appreciate the strong rating!

2/10 Terrible

Gwendolyn

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for taking the time to rate the hotel Gwendolyn, we appreciate it and are sorry that you did not have a good stay.

10/10 Excellent

Calisha, Fredericksburg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is extremely friendly and very accommodating. The front desk staff is top notch. Conrad is the reason why I continue to book at this Intercontinental. I travel weekly for business and when I come to Miami Doral I make sure to book at Intercontinental. The breakfast, happy hour and food selection is great. The staff greets you by name(particularly Conrad) and actually remembers your face and name.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
THANK YOU Calisha! We appreciate your feedback very much, I will be sure to let Conrad and team know! We appreciate you staying with us!

10/10 Excellent

Adenio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Amazing staff.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you Adenio! We appreciate the 5 rating!!

10/10 Excellent

harley, ashland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good !! Food, location, clean
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
THANK YOU Harley! We appreciate the 5 out of 5 rating!

10/10 Excellent

Mitesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you Mitesh! I am so glad you enjoyed your stay!

2/10 Terrible

Chanjoo

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells sucks
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for taking the time to leave a review. We will be sure to check the room that you were in to be sure the issue is resolved.

10/10 Excellent

Alexandra, STUART

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for the 5 out of 5 rating Alexandra!!

6/10 Okay

ANA

Liked: Amenities, property conditions & facilities
I liked the location and that is quiet. Also liked that it has ample parking and its safe. But the room smelled funky. I'm still trying to figure out what it smelled like.Also the toilet is verycold and very l9w. And you have to press and hold a side button very uncomfortable. It didn't smell clean at all.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you Ana, we appreciate you having stayed with us an I am sorry you encountered these issues. We will be sure to check the guest room that you were in. Thank you for providing this feedback.

10/10 Excellent

Carlton, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you Carlton!

10/10 Excellent

Davon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you Davon!!

8/10 Good

Enrico

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on Feb 14, 2024
Thank you Enrico! Much appreciated.

10/10 Excellent

Lloyd, Sheboygan Falls

Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Thank you Lloyd, we appreciate the feedback!!

10/10 Excellent

Euraina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for the 5 out of 5 rating Euraina, we appreciate it!

8/10 Good

Konstantin

Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for staying with us and for rating our hotel Konstantin, we appreciate it very much!

10/10 Excellent

ALEJANDRA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for the perfect 10 Alejandra!! Much appreciated!!