Exterior

Reviews of Comfort Inn & Suites Downtown Brickell - Port of Miami

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 1780 out of 3446 reviews" "
Rating 8 - Good. 885 out of 3446 reviews" "
Rating 6 - Okay. 373 out of 3446 reviews" "
Rating 4 - Poor. 210 out of 3446 reviews" "
Rating 2 - Terrible. 198 out of 3446 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is nice but it backs up to the river and they are playing loud music across the river.
Stayed 1 night in May 2024
Response from Front Desk Team on May 11, 2024
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more serene and relaxing stay in the future.Warm regards!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and professional and very accommodating is worth an early check-in.
Stayed 1 night in May 2024
Response from Front Desk Team on May 11, 2024
Thank you so much for your glowing review! We're delighted to hear that our staff provided you with excellent service and made your stay enjoyable. . Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!

6/10 Okay

Nasim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everting is good just internet doesn’t work
Stayed 2 nights in May 2024
Response from Front Desk Team on May 11, 2024
Thank you for your feedback, and we apologize for the inconvenience you experienced with the internet during your stay. Providing reliable internet access is important to us, and we regret that it did not meet your expectations on this occasion. Please know that we will address this issue promptly to ensure that future guests do not encounter the same problem. We appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.

8/10 Good

Johnuel, Caguas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok for the price for one night $350 is to much
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 11, 2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel.We appreciate your honest assessment of our pricing and are glad to hear that you found the value acceptable for your one-night stay. Guest satisfaction is our top priority, and we continuously strive to offer competitive rates while maintaining the quality and comfort that our guests expect.We understand that pricing is an important factor for our guests, and we will certainly take your comments into consideration as we review and adjust our pricing strategies in the future. Your feedback helps us ensure that we are providing fair and reasonable rates that align with the value we offer.

2/10 Terrible

Eileen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a good experience. The staff was okay but everything else was not. There was no hot water for a shower. The best we could get was Luke warm. The same goes for the buffet for breakfast. Overcrowded and undermanned to assure people actually could eat something other than blueberry muffins. , homeless right outside of the front door asking for cigarettes and money. Valets just stand there and do nothing about it.
Stayed 1 night in May 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on May 7, 2024
Hi Eileen!I'm sincerely sorry to hear about your disappointing experience. Rest assured, your feedback is invaluable for us to improve. We'll immediately address the issues you've mentioned, from the hot water situation to the breakfast buffet and the presence of homeless individuals near the property. Please know that we take your concerns seriously and will take proactive steps to ensure a more pleasant stay for all our guests in the future.Regards.

10/10 Excellent

rose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 2 nights in May 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on May 7, 2024
Hi Rose, Thank you for your kind words and the perfect rating! I'm delighted to hear that you found accessing everything easy during your stay. Providing seamless access is always a priority, and I'm thrilled that we were able to meet your expectations. We look forward to welcoming you back for another wonderful experience soon!Regards.

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the places we wanted to see. Close to port. Stayed here night before cruise. A lil noisy on the interstate side but to be expected and ddin't stop us from getting any sleep.
Stayed 1 night in May 2024
Response from Comfort Inn & Suites Downtown Brickell on May 5, 2024
Hello BrandiThank you for your great review.Hope to have you back soon !

8/10 Good

Suresh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access via Rail
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 5, 2024
Thank you for highlighting the ease of access via rail! We're pleased to hear that our location provided convenient transportation options for your stay. We hope you had a comfortable and enjoyable experience overall, and we look forward to welcoming you back in the future for another pleasant visit. If there's anything specific you'd like us to improve upon for your next stay, please feel free to let us know.

6/10 Okay

MARCIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was located on a busy noisy street. Check in was fast but they charged a hefty early check in fee. Very clean and beds were comfy, but there was no on-site bar or restaurant and no restaurants within walking distance. I would choose another place.
Stayed 1 night in May 2024
Response from Front Desk Team on May 5, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our check-in process efficient and our accommodations clean and comfortable. However, we apologize for any inconvenience caused by the noise from the busy street and the early check-in fee. We understand the importance of providing a peaceful environment for our guests and will take your comments into consideration for future improvements.Regarding the lack of on-site dining options, we regret any inconvenience this may have caused during your stay. While we don't have an on-site bar or restaurant, we always strive to provide recommendations and assistance for nearby dining options. We're sorry if this wasn't communicated effectively during your visit.We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future, where we can hopefully provide a more enjoyable experience. If you do decide to return, please don't hesitate to reach out to our team, and we'll do our best to make your stay as comfortable as possible.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on May 5, 2024
Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you found our hotel and room to be clean and comfortable. Providing a pristine environment and ensuring a good night's sleep are top priorities for us, and we're thrilled to know that we met your expectations.Your comfort is paramount, and we're pleased that you found the bed to be very comfortable. It's wonderful to hear that you had a restful stay with us.We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. If there is anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards

8/10 Good

Destry, Aiea

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 3, 2024
Your feedback is invaluable to us as it helps us continually improve and enhance our services. We hope to have the opportunity to welcome you back to our hotel in the near future and provide you with another wonderful experience.Should you have any further questions or require assistance, please do not hesitate to contact us directly.Warm regards

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance to want we wanted to do. Enjoyed watching the boats on Miami River.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on May 2, 2024
Thank you for your review! We're glad to hear that our location was convenient for your activities and that you enjoyed the view of the boats on the Miami River. If there's anything else we can do to enhance your experience next time, please let us know. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Alejandro

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 2, 2024
Thank you for taking the time to rate your stay with us! We're delighted to see that you had a positive experience overall. If there's anything specific you'd like to share or any areas where we can improve, please feel free to reach out. We value your feedback and hope to welcome you back again soon!

8/10 Good

Britni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very loud as it is right off the freeway. The elevators took a long while. The breakfast was decent & the room was spacious.
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 2, 2024
Thank you for sharing your feedback with us. We truly appreciate your insights as they help us continuously improve our services.We apologize for any inconvenience caused by the noise from the freeway and the wait for the elevators. Your comfort is important to us, and we will look into ways to mitigate these issues for future guests.We're glad to hear that you found our breakfast to be decent and that you enjoyed the spaciousness of your room. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an even better experience on your next visit.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon.

8/10 Good

Spencer

Traveled with partner
Liked: Cleanliness, amenities
Pictures were a little misleading, could Use better pool
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on May 2, 2024
Thank you for taking the time to share your feedback with us. We genuinely value your insights as they help us enhance the experiences of our guests.We apologize if the pictures were not entirely representative of our facilities. We strive to ensure accuracy in all our marketing materials, and we will review the images to ensure they align more closely with the actual experience.Regarding the pool, we understand your disappointment and will take your comments into consideration as we assess opportunities for improvement in our amenities.Your satisfaction is important to us, and we hope that despite these shortcomings, you were still able to enjoy your stay with us. We appreciate your patronage and hope to have the chance to welcome you back for a more satisfying experience in the future.

8/10 Good

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were clean. Bed very comfortable.
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 2, 2024
Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you found our hotel and room to be clean and comfortable. Providing a pristine environment and ensuring a good night's sleep are top priorities for us, and we're thrilled to know that we met your expectations.Your comfort is paramount, and we're pleased that you found the bed to be very comfortable. It's wonderful to hear that you had a restful stay with us.We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. If there is anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Ron and Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, the staff is kind, the breakfast is good, and it is easy to catch the free Metromover to Bayside.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on May 2, 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel at home is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words truly mean a lot to us, and we will be sure to pass along your compliments to our dedicated team members. We can't wait to welcome you back for another exceptional stay in the near future. Until then, safe travels!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Front Desk Team on May 2, 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel at home is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words truly mean a lot to us, and we will be sure to pass along your compliments to our dedicated team members. We can't wait to welcome you back for another exceptional stay in the near future. Until then, safe travels!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water front Miami intercostal Close to Bayside shopping area and restaurants
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 30, 2024
Thank you so much for your kind words and for taking the time to share your experience!. We look forward to welcoming you back soon for another exceptional experience!

4/10 Poor

Ewelina

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was very poor and we couldn’t sleep because of the noise outside. The room was very clean and bed good quality.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 30, 2024
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the breakfast did not meet your expectations. Rest assured, we'll address these issues with our team to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful, and the staff very helpful and friendly. We had a difficult time using the shower controls in the room, and had to get help.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 30, 2024
Thank you for your review and positive rating! We're delighted to hear that you enjoyed our wonderful location and found our staff helpful and friendly. We apologize for the difficulty you experienced with the shower controls and appreciate your patience as we assisted you. Your feedback is valuable, and we'll work to ensure a smoother experience for our guests in the future. We hope to welcome you back soon for an even more enjoyable stay!

8/10 Good

Larry, Kingwood

Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 29, 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

4/10 Poor

Meagan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 29, 2024
Thank you for your rating. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you would like to share with us regarding your stay, please feel free to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Jeanny

Liked: Cleanliness, staff & service, property conditions & facilities
A better breakfast selection and more sits
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 27, 2024
Thank you for your positive feedback and for choosing our establishment! We're delighted to hear that you enjoyed your experience overall. We'll definitely take your suggestions into consideration to enhance our breakfast. Your satisfaction is our priority, and we look forward to welcoming you back soon!"

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on Apr 28, 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

8/10 Good

Wayne

Liked: Cleanliness
The gym experience was limited and pool out of order
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 27, 2024
We sincerely apologize for any inconvenience you experienced with our gym and pool facilities. Your feedback is invaluable, and we're committed to addressing these issues promptly to enhance your future stays. Please allow us the opportunity to make it right on your next visit. We truly appreciate your understanding and hope to welcome you back for a more enjoyable experience.

8/10 Good

Wahleyah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 29, 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope you had a pleasant experience overall. If there are any specific areas where we can improve, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close we are to the port
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 28, 2024
Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay with us.

6/10 Okay

Naima

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No parking, the drinks in the vending machine was expired, pool was closed was there for 5 days and no one clean the room n I called very day
Stayed 5 nights in Apr 2024
Response from Front Desk Team on Apr 27, 2024
We're truly sorry for the series of disappointments you encountered during your stay. Your feedback is taken seriously, and we're already investigating these issues to ensure they're promptly resolved. Providing a clean and comfortable experience is our priority, and we regret falling short of your expectations. We deeply appreciate your patience and understanding, and we hope to have the chance to restore your confidence in our hotel on your next visit.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
There was a lot of water on the ground by the elevator area. Not sure why. Otherwise, facility was good Also, there was a sign stating that at 11am the water and AC would be shut off. They need to disclose that information before renting out rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and comfortable. There is a fair amount of traffic noise. Staff was excellent.
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph, Oak Park

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The area was nice but thats where it ended. The pool wasn't available, the elevator was out of order, the ice machine was out of order and they had the nerve to charge us an extra service fee when there were less than no services.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 26, 2024
I'm truly sorry to hear about your disappointing experience at the hotel. It's incredibly frustrating when promised amenities aren't available, especially when accompanied by unexpected charges. Your feedback is valuable not only for potential guests but also for the hotel management to address these issues and improve their services. If you haven't already, I would suggest reaching out to the hotel directly to express your concerns and see if they can offer any resolution. Thank you for sharing your experience.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Front Desk Team on Apr 26, 2024
It's great to hear that you found the staff friendly during your stay! Friendly and helpful staff can make a huge difference in the overall experience at a hotel. Did you find their friendliness particularly noteworthy, or did they go above and beyond to assist you during your stay? If you have any other feedback or experiences you'd like to share, feel free to let us know. We're here to listen!

10/10 Excellent

Miklosovic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to my destination. Nice hotel.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that our hotel's convenient location made it easy for you to reach your destination. Providing a central and accessible base for our guests is a priority for us, and we're glad that we could contribute to your positive experience.We're also pleased that you found our hotel to be to your liking. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have been appreciated.

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

4/10 Poor

Miyahira

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I couldn’t sleep at all because of noise outside Need a soundproofing measure
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 25, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise disturbance outside the hotel, which affected your ability to sleep. Ensuring our guests have a comfortable and restful stay is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your suggestion regarding soundproofing measures. Rest assured, we take all guest feedback seriously, and we will certainly explore ways to improve the sound insulation in our rooms to minimize external noise disturbances.Your comfort and satisfaction are our top priorities, and we will do everything within our means to ensure a more peaceful environment for your future visits.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Good

Karen xiomara, Key West

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinient area,clean and safe but very noise. Was there for business. Was hard to sleep due to the people partying on the street at 2 am. Everything else were fine.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 25, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient, clean, and safe for your stay. Providing a comfortable and secure environment for our guests is our top priority, and we're glad that we could meet your expectations in these aspects.We apologize for the inconvenience caused by the noise disturbance during your stay. We understand how important a good night's sleep is, especially when traveling for business. Please know that we take your feedback seriously, and we will look into ways to address noise concerns to ensure a more peaceful experience for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even better experience.

6/10 Okay

Bernardita

Traveled with family
Liked: Property conditions & facilities
Very clean and spacious. Not much amenities. No dining for lunch and dinner.? Noisy due to the traffic outside.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 25, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very clean and spacious during your stay. Providing a comfortable and well-maintained environment for our guests is a top priority, and we're pleased that we met your expectations in this regard.We apologize for any inconvenience caused by the lack of amenities and dining options available during your visit. We understand the importance of offering a range of facilities and services to enhance our guests' experience, and we will certainly take your feedback into consideration as we strive to improve and expand our offerings.Regarding the noise from traffic outside, we apologize for any disruption to your stay. We understand how important a peaceful environment is for a restful stay, and we will explore potential solutions to minimize noise disturbances for our guests in the future.Your feedback is invaluable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

8/10 Good

David

Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

6/10 Okay

Richard

fine for a quick one night, but wouldn't stay more than that
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 23, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a satisfactory experience during your brief stay.While we're thrilled that you found your one-night stay enjoyable, we understand that it might not have been enough time to fully experience all that we have to offer. We constantly strive to provide our guests with exceptional experiences that exceed expectations, and your feedback is invaluable in helping us achieve that goal.If your travels bring you back to the area in the future, we hope you'll consider giving us another opportunity to host you. We'd love the chance to showcase more of what makes our property special and hopefully change your mind about staying longer.Thank you again for choosing to stay with us. Please don't hesitate to reach out if there's anything we can assist you with in the future.

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we were able to meet your expectations.We appreciate your kind words about our [mention specific aspect praised by the guest, such as room cleanliness, friendly staff, convenient location, etc.]. It's always rewarding to know that our efforts have been noticed and appreciated.Your feedback regarding [mention any areas of improvement mentioned by the guest, such as breakfast options, room amenities, etc.] is invaluable to us, and we will certainly take it into consideration as we continue to enhance our services and amenities.We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband travel from the Bahamas we stayed at comfort inn the staff really pleasant and the room is very spacious and clean breakfast was good . I have no complaints I enjoyed my time staying there. They also offer shuttle to the cruise port ..
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 23, 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your husband enjoyed your stay at Comfort Inn. It's fantastic to know that you found our staff pleasant, the room spacious and clean, and the breakfast satisfying. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We're also glad you found our shuttle service to the cruise port convenient. We appreciate your kind words and hope to welcome you back for another memorable stay in the future!

10/10 Excellent

Carol

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 11, 2024
Thank you so much for your kind review! We greatly appreciate your valuable input and are delighted to hear about your experience at our hotel.

8/10 Good

Paul

Stayed 2 nights in Apr 2024
Response from Front Desk Team on May 10, 2024
Thank you for taking the time to rate us! We appreciate your feedback and hope to have the opportunity to serve you even better in the future. If there's anything specific you'd like to share with us to improve your experience next time, please don't hesitate to reach out. We value your input!

6/10 Okay

Karla

Traveled with partner
located to the cruise terminal which was great. My main complaint was how incredibly loud the street noise was all night long, and the bed squeaked every time you moved. Otherwise it was okay.
Stayed 1 night in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on Apr 21, 2024
Thank you for sharing your experience! It's great to hear that the proximity to the cruise terminal was convenient for you. However, I'm sorry to hear about the issues you encountered with street noise and the bed. Your feedback is valuable for the hotel management to address these concerns and improve the overall experience for future guests. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know.

6/10 Okay

SHARON

Liked: Staff & service
Very busy area
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 23, 2024
We're genuinely sorry to hear about your disappointing experience with us. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the staff's behavior and the quality of our breakfast is concerning, and we will address these issues with our team to ensure they are rectified promptly. Additionally, we apologize if the ambiance of your room didn't meet your standards. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust on a future visit.

4/10 Poor

Francisco

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had a bad experience, feel very uncomfortable. They upgrade the room to me, the room and the space was very good, but since i enter the room the wi-fi wasn’t working. Long story short. They told me they “have problems with the distance of the wi-fi”. Theirs solution was they offer the conference room for me if i need to connect. Really?,They cant solve the wifi problem? It was unbelievable. If you work and have virtual conference meetings, stay only if they solve the problem. Also the breakfast was very basic, not too many options. Not even hashbrowns. At the end they didn't offer me a discount or something, really bad experience. They have to improve the customer experience.
Stayed 4 nights in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on Apr 21, 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the Wi-Fi during your stay. It's disappointing to hear that we weren't able to resolve the issue promptly and effectively. Your feedback regarding the breakfast options is also duly noted, and we will certainly take it into consideration as we strive to improve our offerings.We understand the importance of reliable Wi-Fi, especially for guests who need to work remotely or attend virtual meetings. We regret that our initial solution fell short of your expectations. Rest assured, we will work diligently to address the Wi-Fi issues to ensure a more seamless experience for our guests in the future.

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from Front Desk Team on May 11, 2024
Thank you for taking the time to rate us! We're glad to see that you had a positive experience during your stay. If you have any feedback or comments in the future, please feel free to share them with us. We hope to have the opportunity to welcome you back again soon!

6/10 Okay

RUFO, miramar

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We didnt like the food. The breakfast is like in a prision. No restaurant neither cafeteria available. We paid USD250/NIGHT !!
Stayed 5 nights in Apr 2024
Response from Comfort Inn & Suites Downtown Brickell on Apr 21, 2024
I'm sorry to hear that you were disappointed with the food options during your stay. Your feedback about the breakfast experience is important, and I'll be sure to pass it along to the relevant team for review and improvement.