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Reviews of The Biscayne Hotel

2 out of 5
The Biscayne Hotel
6730 Biscayne Blvd, Miami, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 29 out of 63 reviews" "
Rating 8 - Good. 19 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 6 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Harshvardhan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Charelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and so did Amtrak because they were able to send me my luggage via Uber due to a mix up within 2 hours of me checking in. Room was awesome. There used to be a pool back in the day.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a short trip.
Stayed 1 night in May 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Good facility good customer service
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looks like it’s been remodeled. Good for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Lesline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not gar from the airport. It was also very clean and rhe staff was accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristy

Liked: Cleanliness, property conditions & facilities
I appreciated the 24hr security.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia, Kansas City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told by our airport transport driver this property was not in a safe part of town and to not wander too far from the motel on foot or after dark, so we were a little uneasy about the area being sketchy but we found ubering easy and inexpensive so we just ordered up ubers and alot of other guests all seemed to do the same when venturing out. Most importantly.... While in the motel room and on the motel property, we felt safe so that was not an issue at all. We enjoyed hanging outside in the breezeways/open areas, and visiting with friends and other guests. The beds were comfy, rooms were clean, shower was great, so bo complaints there AND, it ended up being a nice stay for us.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Came for Ultra. It was easy to access the bus heading into downtown. Staff was friendly. Biscayne boulevard has lots of shops and stores nearby. Price was economical too.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pooja

Liked: Staff & service
The staff is really friendly. The room worked for a one-night stay. Parking is limited. The room was clean and free Roku channels and the TV was huge. Great stay.
Stayed 1 night in Mar 2024

8/10 Good

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
There was nowhere to eat on the premises. There is a restaurant there, but it is not opened for breakfast. Other than that, it was nice for enough for what you pay. The staff are very friendly and helpful to tell us where to go to eat close to the hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Reny, Bronx

Liked: Property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna Marie and Erik are amazing and we will be staying here when we come back to Miami
Stayed 1 night in Mar 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness
I got an email asking me to check in online to make the actual check in quicker and smoother. I provided my credit card for the deposit and signed the paperwork. It stated that check in was at 1pm and you can check in early for $15 per hour before hand. We arrived at 11am and were told that check in was actually at 3pm and we couldn't check in early but they would hold our bags. I provided by ID to the gentleman and he said we were all set to come back at 3 and get our bags and keys to the room. We arrived at 3 and another lady was there. She couldn't find my reservation. The the same gentleman came in and found it in 2 seconds. Not sure what she was looking at. He gave us 1 key and our bags and off we went t our room. The room is nice and the bed was large and super comfortable. While I was in the restroom the same lady came up to our room and said we didn't check in. I had to go back down the office and sign paper again. What was the point of the online check in? When checking out in the morning we asked if they could store our luggage and they said yes but asked when we would be back. We have some excursions planned for the day and were planning on being back by 3. Then they asked if we could come earlier and we said we would try but wasn't sure if we could. Once we went back to pick up our luggage (past 3pm) there was another lady and she was super nice about picking it up late.
Stayed 1 night in Mar 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great basic place to stay. It is a ride to any Miami attractions but has great restaurants close by. Blue Collar is amazing. Staff is super friendly and willing to hi the extra mile great value for money.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Marc

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana Maria was amazing. She was so helpful and kind to us. I would stay at this hotel again because of the amazing care she showed us.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Ricardo

Stayed 4 nights in Feb 2024

4/10 Poor

Anne M

Liked: Cleanliness, staff & service
Disliked: Room comfort
Never again
Not good. You have to be buzzed into the lobby because they keep the door locked. That should tell you about the area. Room was clean. No amenities except bar soap and shampoo. Only look warm water in bathroom. No one on site to check it out. Doing construction at 9:00pm in the room next to us. No walking around in this area. Do not recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people. Welcoming and engaging at check in. Room is simple. Even spartan. But spotless clean, stylish, spacious, in as new condition and everything works. The bed is very comfortable. Excellent television. It is set up for live tv and streaming as well. The restaurant is very comfortable. Nice people and excellent food.
Stayed 1 night in Feb 2024

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to good eats and music venue
Stayed 1 night in Feb 2024

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked nothing like the pictures, unsafe area will never book a again thru Expedia if this is the type of properties you promote.
Stayed 1 night in Feb 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Need to ask for a hairdryer at the front desk. Very nice and helpful staff. No elevator, but only one flight of stairs.
Stayed 1 night in Feb 2024

4/10 Poor

Harry

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs work.
Stayed 1 night in Jan 2024

10/10 Excellent

George

Stayed 1 night in Jan 2024

10/10 Excellent

Reuben

Traveled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Pilo

Traveled with partner
Stayed 1 night in Jan 2024

4/10 Poor

Marcos

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Serena

Disliked: Amenities
This property is a SCAM. DO NOT BOOK WITH THEM. im currently in the process of getting my money back from Expedia for booking with them in the first place. I booked and paid about a month and a half ago for my room. Get to a week out before the trip and i get an email from the hotel saying they need me to check in online and verify my card info? Why ? I already paid. Then,the morning of, I receive and email saying I was charged another $138??? And it was charged to a mastercard that i didn’t even recognized. I was super confused, so i called the hotel to get clarification but there was no answer. i go to check in online and they tell me that i’m able to check in at 1pm which i thought was great. However, i had a friend checking in before me and so i tried to call them in order to see if they would allow us to add her name to the reservation. Again, no answer. I called 13 different times and they answered maybe 3x and hung up almost immediately. I filed a complaint with Expedia and requested my money back. To make things even better, they decide to CALL ME multiple times at 11PM!!!!! And send me a text saying that it was time for me to check in and I had a code for my room, etc etc. ABSOLUTELY NOT. Seems like a trafficking scam to me..be ware.
Stayed 1 night in Jan 2024

4/10 Poor

Fred

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing that was good was that the building and room was clean and freshly painted. I felt unsafe in the general area of this place.
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled and very clean. Definitely would stay here again. The staff was all very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Fnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and enjoyable stay
I came Miami for surgery, and found the Motel at hotels.com being economical in price, the only purpose was to save money but it turns out to be a nice stay. I really enjoyed my 15 days stay. The manager and motel staff were amazing and cooperative. I will give 10/10.
Stayed 12 nights in Dec 2023

8/10 Good

Garrick, Eleuthera

Liked: Cleanliness, staff & service
It was a little loud with the cars passing.
Stayed 1 night in Dec 2023

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and recently renovated hotel provides best customer service! Our room was very comfortable and spacios, equipped with smart TV, fridge and microwave and the bathroom was brand new and very well-designed with a tub and rain shower.
Stayed 2 nights in Dec 2023

6/10 Okay

Hugh

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
check in was super bad. 1. front desk didn't have my reservation, 2. her "english was not to good" 3. rude 4. took 20 minutes to check me in. Old hotel under renovation in sort of a ruff side of town. room was nice but some gangster types were hanging around, do they live there? bums outside begging for change too.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
am highly disappointed with my stay at the Biscayne Hotel for the following reasons. 1. The website was a misrepresentation of the hotel. The hotel looks like a motel for street workers. The floors were dirty. The bathroom had trash in it. We were unable to iron our clothes because there wasn't an iron or ironing board available. Also, one of the towels had long hair on it, so we were unable to use it. 2. The office staff was unavailable to assist guest until after 10 am. No one was in the office. The lights were completely out. There were several guest waiting outside to be checked in as I was waiting outside to request clean towels for my family. 3. My family slept on top of the covers fully dressed because we were so uncomfortable in the room. 4. We heard gun shots and sirens all night. 5. When my husband attempted to inform the manager of our concerns, the manager did not apologize for the problems. Instead he attempted to act as if the issues occurred due to my family's late arrival to check in. Although, I informed the hotel 2 weeks in advance of our late flight/late check in via phone and the the hotel's website. 6. It was not worth the money!!!
Stayed 1 night in Dec 2023

8/10 Good

guillermo

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Cleverton

Stayed 1 night in Nov 2023

8/10 Good

Alan

Stayed 1 night in Oct 2023

10/10 Excellent

Cheavas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chicken was easy staff is friendly the housekeeper she knows how to do her job very quiet environment clean very quiet inside has a nice TV everything is brand new the only thing is missing is washer and dryer and ice machine but I'm quite sure all that comes in time but other than that I am very satisfied so I would recommend anyone if you will go there you will have a nice day
Stayed 1 night in Aug 2023

2/10 Terrible

Carlos

Stayed 1 night in Aug 2023

6/10 Okay

Alex

hot water in shower. And you need 5 minutes to open the door because locks are terrible
Stayed 2 nights in Jul 2023
Response from SM on Aug 2, 2023
Dear Alex,Thank you for choosing to stay at our brand-new hotel. We deeply apologize for the inconvenience you experienced with the hot water in the shower. Your comfort is our top priority, and we are actively working to address this issue to ensure a pleasant and satisfying stay for all our guests.Additionally, we apologize for the difficulty you encountered with the locks on the doors. Your feedback is invaluable to us, and we will immediately take steps to improve the lock system so that future guests do not face similar challenges.Your feedback helps us enhance the guest experience, and we are committed to making your stay as comfortable as possible. We appreciate your understanding and patience, and we look forward to the opportunity to serve you better during your time with us.If you have any further concerns or questions, please do not hesitate to contact our front desk. Thank you for your understanding, and we hope to have the privilege of welcoming you back soon.Best regards,Hotel Manager's Name

8/10 Good

Frank Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut soweit für einen kurzen Aufenthalt
Stayed 7 nights in Mar 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rezeption nur schlecht erreichbar
Stayed 1 night in Mar 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Unterkunft je nach Verkehrslage auf dem Highway 1 mal mehr oder weniger laut. Nachts aber ok. Sehr gute Betten. Großer TV mit AirPlay. Top. Kann das Hotel problemlos weiter empfehlen! Bus Nummer 3 (local) und 203 (Express) um die Ecke. Kleiner Supermarkt ebenfalls 24h. Konnte sogar wegen dem Lufthansa Streik Problemlos verlängern um ein Tag. Danke.
Stayed 10 nights in Mar 2024

8/10 Good

Nardyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N’a
Stayed 1 night in Jan 2024

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rapport qualité prix très bon, excellent service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 2 nights in Jan 2024

4/10 Poor

Antonio Jesus

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023