Ratings based on 4,285 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virgin Islands

One night stay to head to the Airport

Posted Aug 17, 2017
Pros: Comfortable, CLEAN, nice staff
Cons: It was a quick night so we really didn't see much except our room. But even at check out the maid talked to us a few minutes and was so sweet.
I had never heard of the Pullman Hotel before, but the reviews looked better than some bigger chains so we gave it a try. We absolutely loved it - the staff was so nice upon check in, the room was so clean, the air was cool (a huge priority for the hubby). The bed was comfortable. Really, I was so pleasantly surprised and will 100% stay there again!!
Comment from Hotel Management
Aug 17, 2017 by Diana A., Hotel Management
Dear Carrie, Thank you for your comments and rating! Pullman Miami is the first one in USA. We belong to the Accor family and it us our pleasure to serve you and your family. Please come back and visit us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property.

Posted Aug 17, 2017
This property is well maintained and quite trendy. I love the decor. It is just a few minutes away on the shuttle from Miami airport.
Comment from Hotel Management
Aug 17, 2017 by Diana A., Hotel Management
Thank you very much for your rating and comments. We greatly appreciate it!
1 out of 5
by A verified traveler

Worst hotel ever!!

Posted Aug 14, 2017
This was the worst experience ever! I had 4 people in the room and from the first night there was always a shortage of towels. One the first night I called and it took them 30 minutes to bring additional towels for us (which I thought was long). The 2nd night I called asking for 2 additional towels as only 2 were left in the room and was told by the manager "we currently have a shortage of towels". I told him that had nothing to do with me as I paid to stay at this hotel and expected to have sufficient towels. They did end up bringing them about an hour later. The final night no towels were left....... I called requesting towels, 45 minutes later no towels so went downstairs and spoke to an employee who informed me that towels would be up shortly, went back to the room and waitied for another 30 minutes however no one had arrived. Took another trip downstairs (this time asking to speak to the manager) and informed him of the issue whom informed me that he'd send someone up with them which wasn't the case as I ended up having to go back down yet another time to speak to the manager once again expressing how disgusted I was with the whole situation. I've stayed at wayyyy less expensive hotels and had an awesome experience. I would never stay at this nor any other hotel that's associated with them. I also forgot jewellery in the room which they claim they "didn't find" it...... honestly wasn't expecting them to return it as I had to call about 20 times in 1 week for assistance!
5 out of 5
Recommended
for Everyone
by A verified traveler from ecuador

Nice hotel

Posted Aug 11, 2017
Very good hotel for vacations whit family or business trip
Comment from Hotel Management
Aug 11, 2017 by Diana A., Hotel Management
Thank you for your feedback! We are delighted you enjoy your stay with us. Please come back and visit us soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Near the airport and freeways

Posted Jul 30, 2017
Great hotel for the price. Friendly staffs and comfort clean room.
Comment from Hotel Management
Aug 1, 2017 by Diana A., Hotel Management
Thank you for your preference and rating. We appreciate it! Please come back to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Pleasant staff and stay. Hotel is updated with s modern flair. Breakfast staff was a little overwhelmed and service was slow.
Comment from Hotel Management
Aug 1, 2017 by Diana A., Hotel Management
Thank you very much for staying with us and for taking the time to rate us. We appreciate your feedback and will improve our services based on it. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Two Night Stay

Posted Jul 28, 2017
We stayed in Pullman Hotel for a few days prior to our cruise. The hotel was located a few minutes from the airport and easy to get to. Hotel staff were friendly and helpful, hotel was clean, comfortable, and had a pool. I wouldn't stay in this hotel for more then a few days as it's not a vacation type of a hotel. One night we are at the restaurant there and it was much more then we expected. The steaks were cooked perfectly as we asked, drinks were done right, and the food was tasteful and delicious. I would definitely recommend this hotel for those looking to save some money and have a good experience.
Comment from Hotel Management
Aug 1, 2017 by Diana A., Hotel Management
Dear Natasha, Thank you for staying with us. We appreciate your feedback and kind comments. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from monterrey in Mx

Comforting hotel for the best vacation

Posted Jul 27, 2017
It was a very comfortable vacation in Pullman Hotel. I would definitely come back again during summer with my family!
Comment from Hotel Management
Jul 28, 2017 by Diana A., Hotel Management
Thank you for choosing Pullman Miami and for taking the time to rate us. We appreciate your kind words. Please do return soon, we will be waiting for you!
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis tn

Nice hotel

Posted Jul 25, 2017
Really nice hotel! I enjoyed my stay and I will definitely stay there again the next time I visit Miami!
Comment from Hotel Management
Jul 26, 2017 by Diana A., Hotel Management
Thank you very much for choosing Pullman Miami. We appreciate the time taken to review us. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

U have to drive to beach only 15 to 20 minutes

Posted Jul 24, 2017
Very comfortable.I'am a picky person.I have no complaints.
Comment from Hotel Management
Jul 25, 2017 by Diana A., Hotel Management
Thank you for staying with us! Come back and visit us soon.