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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1109 N Aylesford St, Big Spring, TX

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 496 reviews" "
Rating 8 - Good. 181 out of 496 reviews" "
Rating 6 - Okay. 81 out of 496 reviews" "
Rating 4 - Poor. 33 out of 496 reviews" "
Rating 2 - Terrible. 34 out of 496 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mark A

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken window never fixed and no offer to switch rooms. Room was not cleaned. Mold finger toe nails everywhere garbage on floor under desk. No toilet paper.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great location off of 20 close to restaurants and they had a real breakfast. We were hoping that the pool was opened but it wasnt opened yet. Great value and great service.
Stayed 1 night in Apr 2024

10/10 Excellent

gary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, amenities
Nice
Stayed 15 nights in Apr 2024

6/10 Okay

Chris

Felt gross just being in the room
Stayed 2 nights in Apr 2024

8/10 Good

LAWRENCE

Liked: Cleanliness, staff & service
Softball team on Friday night
Stayed 2 nights in Apr 2024

4/10 Poor

Ryan

Business traveler
Disliked: Amenities, property conditions & facilities
Parking is very insecure in a shady area
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
The cleanliness in front of the hotel, plus the surrounding neighborhood with boarded uk houses.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Stayed 1 night in Mar 2024

10/10 Excellent

Anaika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Stayed 2 nights in Mar 2024

8/10 Good

Laurie

Liked: Staff & service
Elevator was worn and dirty in places. But room was clean and very comfortable. The only thing that bothered me was the grout around the tub. It looked dirty. TV in breakfast area didn't work. The breakfast offerings were great!
Stayed 1 night in Mar 2024
Response from Josh on Mar 11, 2024
Dear Laurie,Thank you so much for taking the time to rate our property. We are glad you enjoyed the breakfast and clean room. We will ensure our maintenance team is aware of the TV and looks into tub concern. Thank you so much for bringing it to our attention so we can get it remedied. Please come back and visit us soon.

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness
The staffing was nice and helpful
Stayed 1 night in Feb 2024
Response from Josh Geissler on Mar 8, 2024
Thank you so much for taking the time to give us some feedback. We are so happy you had a wonderful stay. Please come back and visit us soon.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Josh Geissler on Mar 8, 2024
Thank you for your kind review and we are glad you had a wonderful experience. Our staff works tirelessly to ensure everyone has a wonderful stay.

6/10 Okay

Mary

Business traveler
Nothing Spectacular
Dog hair on the beds, pool and hot tub were out of service. Sheets and Pillows were fine, bathroom was clean. Cable Did not work in the room, batteries were going out in remote they did not have replacements. Breakfast was ok, ladies putting out breakfast were very sweet.
Stayed 1 night in Jan 2024
Response from Josh Geissler on Mar 8, 2024
Thank you so much for taking the time to review our property. We are glad you had great interactions with the staff while you stayed with us. I am sorry pool was not operational. Our team will review and remedy these areas as your reviews and business are very important to us. We hope you will give us another chance to win back your business in the future.

10/10 Excellent

Sidney, Cornville

Stayed 1 night in Jan 2024
Response from Josh Geisler on Mar 8, 2024
Sidney,Thank you so much for taking the time to review our property. Our team takes great pride in ensuring everyone has a wonderful experience. We are so glad you had a great stay with us and we hope you come back and stay with us soon.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
They claimed Expedia didn’t send a confirmation to the hotel so they didn’t have our room. We arrived late, had already called ahead to let them know and everything was fine. The woman in charge was rude and said we don’t have a room, we’re sold out, nothing we can do. I tried to ask if they can help us and she just said next. Nothing. No help. Rude. They sold out room. My husband is in hospitality and was manager for years at a hotel. We know it was their mistake yet they refused to acknowledge it. Don’t stay here.
Stayed 1 night in Dec 2023

6/10 Okay

Joe

Stayed 2 nights in Dec 2023

8/10 Good

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Today
The tub needed to be re caulked it had mold on it. Toilet ran all night unless you wiggled the handle and the toilet wasn’t connected to the floor securely. Nice employees, good service. Comfy bed
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Good for me
Stayed 7 nights in Nov 2023

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Nov 2023

8/10 Good

??

Stayed 3 nights in Nov 2023

8/10 Good

ERIK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water available but no coffee. Not a lot of options for eating out without getting back in the car. Breakfast was good. Room was very clean.
Stayed 1 night in Nov 2023

8/10 Good

Lauri

Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
For a quick in and out perfect
Stayed 1 night in Nov 2023

8/10 Good

Joel

Stayed 1 night in Nov 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eladio

Stayed 1 night in Oct 2023

2/10 Terrible

LILIBETH

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

kim

Stayed 1 night in Oct 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for eateries and shopping.
Stayed 2 nights in Oct 2023

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Oct 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Very nice people and quiet.
Stayed 1 night in Sep 2023

8/10 Good

Natali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in my top 5
There are better choices in the area.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay...
Stayed 1 night in Aug 2023
Response from Josie Gonzalez -GM on Sep 7, 2023
Thank you for rating your stay with us. We are happy to know you enjoyed your stay with us.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in other properties in the area. This one feels like the staff makes a priority of upkeep, cleanliness and and customer service.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Big Spring
Everyone who worked there was super friendly. The breakfast crew especially. Likewise the breakfast was great. Our tv unfortunately did not work. Also the area by the ac was wet. Other than that the bed was very comfortable and it was a good stay overall.
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Rachel, Corpus Christi

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel specifically for the amenties. Unfortunately the website is not accurate. The pool & hot tub are not cleaned or able to use, all the washer & dryers are broke. I asked the manager to discount my room since I was paying for the services during that week & she said no & didn't seem to care at all. I feel i should be reimbursed some of my hotel bill. I checked out today & moved to another hotel where amentities are available & I could do my laundry for work. It's sad they could have kept my business but didnt even try to make to right. It's 100 degrees outside so after work the pool was supposed to be the highlight of my day.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ganzorig

Stayed 1 night in Aug 2023

6/10 Okay

Natalie

Disliked: Cleanliness, property conditions & facilities
Property in need of repair. Very dated.
Stayed 1 night in Aug 2023

8/10 Good

Delma

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but... the bed was a little bit hard but everything else was good
Stayed 1 night in Aug 2023