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Reviews of Holiday Inn Express Hotel & Suites Odessa, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Odessa, an IHG Hotel
5321 John Ben Sheppard Parkway, Odessa, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 194 out of 318 reviews" "
Rating 8 - Good. 72 out of 318 reviews" "
Rating 6 - Okay. 23 out of 318 reviews" "
Rating 4 - Poor. 16 out of 318 reviews" "
Rating 2 - Terrible. 13 out of 318 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 2 nights in Apr 2024

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Goo
Stayed 2 nights in Apr 2024

10/10 Excellent

Hilda

Traveled with family
Liked: Amenities
Bery peaceful..
Stayed 1 night in Apr 2024

10/10 Excellent

Hilda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the greeting when you first come in and when you exit the door there always smiling :)
Stayed 1 night in Apr 2024

10/10 Excellent

Richard, Grand Blanc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

2/10 Terrible

Hilda

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the bed was very comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except the breakfast
Stayed 1 night in Feb 2024

4/10 Poor

Ricardo

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel lobby is pretty and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hilda

Liked: Cleanliness, property conditions & facilities, room comfort
It was amazing .. enjoyed the entire stay only thing is and not sure it’s all housekeeping in holiday inn housekeepers knock at 10am when check out is at noon happen to me in this stay and in Amarillo tx
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas Ernst, Greer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and relaxed stay
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn express Odessa, TX
Only had 2 towels, in the room. Ask for 2 more sets and was told they had no clean towels. Also ask for more coffee for the room and had to go buy cream and sugar. I was there for a funeral and not to have towels or coffee or cream and sugar in the room only added stress to my other wise stressful stay. Not sure if i will be staying with holiday inn express again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffani

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly our favorite to stay when we visit West Texas. The staff are ALWAYS friendly & helpful!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable stay.
Stayed 1 night in Nov 2023

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and price, employees very nice abd friendly, helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent for sure i would return and stay at same place.
Stayed 2 nights in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great accomodations and service
Stayed 2 nights in Oct 2023

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Soraida

Stayed 2 nights in Oct 2023

2/10 Terrible

Edward

Stayed 1 night in Oct 2023

10/10 Excellent

Rick

Stayed 1 night in Oct 2023

8/10 Good

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
I can't complain we have stayed here before and it was great just like this stay the server at the desk , the clean rooms all good
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Julio Cesar

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice and Clean
everything with the hotel was wonderful, room very clean. with the exception of the breakfast some of the items ran out and never were filled again, I think night shift Friday night staff probably wasn't in a bad mood, she was answering my question with short sentences, not very cooperative at all. Beside that the hotel comply with my expectative I truly recommend it to stay in.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great did have any issues with the service or room the only thing is for breakfast was that we could not get pancakes the pancake maker was not on and no sign starting it was not working some of the food didn't look to appealing but others than that the motel was great
Stayed 1 night in Sep 2023

10/10 Excellent

Wanda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Adriana

Liked: Staff & service
Carpets need cleaning.
Stayed 1 night in Jul 2023

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room was not cleaned. Beer cans on counter-tops & previous occupants items still in showe. Front desk manager said could stay in my car as alternative. No discount offered, still paid $129 fees. You asked..
Stayed 1 night in Jul 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2023

2/10 Terrible

Jeanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
property needs major renovation and decent staff
The shower was leaking and would flood the bathroom floor each time we used it. The room overall was in poor condition; very worn carpet, bedding, etc. Very thin towels, not good at soaking up all the water that had flooded the bathroom floor. Worst coffee I've ever had in my life; it was sludge. I tried to let the front desk know about the shower issue when we were leaving, but I waited 10 minutes at the front desk and called out for assistance and no one ever showed up. Property needs major renovation.
Stayed 2 nights in Jun 2023

8/10 Good

Sophia

Stayed 1 night in Jun 2023

8/10 Good

pedro

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Von

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Lauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

michael, New braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Was only there for 8 hours but it served its purpose. Clean bed. Clean shower.
Stayed 1 night in Apr 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, Nice hotel!
We had a very comfortable, nice room, and the hotel is neat and clean and was spotless. Very good hot breakfast. Front desk staff was terrific. Also nice workout room. The location was great, near many amenities/restaurants,grocery stores.
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of staying here with small children!
Our three-year-old son found a pill in the floor of our hotel room on the last night of our stay. He had been playing in the floor when a toy rolled to the end of the bed and he happened to stumble upon the pill. It was a small green and white capsule that definitely didn’t come from us. He got excited thinking it was his candy he had on the night stand. Thank god I was standing next to him when this occurred so I could get it away from him. As someone who works in a pediatric ICU, I often see the deadly consequences that occurs when children accidentally stumble upon medications and ingest it. Finding this pill was in addition to the beer bottle caps that were also found in the floor nights prior. As a hotel that prides themselves in cleanliness I was a bit frustrated to find these things and went down to the front desk and handed the pill to the lady. I let her know what happened and she took the pill, apologized, and said she would get her manager to contact us. It has since been 2 weeks since our stay and this hotel, or possibly manager, has given us the run around. First, she was out of town. Next, she was already gone for the day. But today, my husband waited 10 minutes to speak to her when she finally got on the phone and told him she was on a phone call and would call back. But to no surprise, she still hasn’t returned a phone call. To not even have the decency to reach out and offer an apology appalls me. I just hope this never happens to anyway else.
Stayed 3 nights in Dec 2022

10/10 Excellent

GEORGINA, El Monte

Stayed 2 nights in Dec 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Elida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and had a good stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Valencia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Everardo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Magalys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022