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The shower was dirty. I had to clean it before I could use it. The vending machines are a joke. They stock them themselves and don’t put anything good in them and are over priced. The breakfast, where to begin, yogurt, 1 type of cereal, toast, bananas and lago waffles. The one positive thing it was quite
Air conditioner would not keep the room cool even on the coldest setting. The shower valve to regulate the temperature did not work at all. There were massive amounts of hair on the wall in the shower.
Jeff
Stayed 1 night in Aug 2023
6/10 Okay
Claudia, Holyoke
Business traveler, Traveled with partner
Aug 25, 2023
Disliked: Staff & service
The guy up front said that there was not cards key for me to check in and I said “and” he was like he want me to cancel and he said well I “have” to look for one for you, OMG
And the housekeeping staff was bothering so early
Response from Lisa Herig, Assistant Manager on Oct 21, 2022
Thank you for leaving a review! We appreciate your business here at the Super 8!! We hope you will stay with us again. Please let us know what we can do to make your stay a 10 next time!!!
When we arrived the room was unbearably hot and the cigarette smoke from surrounding rooms was very congestive. It took several days to recover. Plus the room was not at all clean. There was food on the wall and door handle to the bathroom. Shower was so dirty I could not even go in with shower shoes. I will never choose this hotel again. The service at the front desk was friendly and helpful.
Tiffany
Stayed 1 night in Aug 2022
Response from Hotel Management on Oct 21, 2022
I am very sorry you didn't enjoy your stay. Our property is constantly striving to improve and meet the needs of our customers, hopefully your next stay is more enjoyable.
6/10 Okay
David
Business traveler
Aug 5, 2022
Liked: Staff & service
Disliked: Cleanliness, room comfort
David
Stayed 1 night in Aug 2022
Response from Lisa Herig, Assistant Manager on Sep 7, 2022
Thank you for leaving a review! We appreciate your business! Please let us know what we could do to improve our property for the next time you stay with us!!!
Checked in room tv didn't work staff checked on it couldn't get it to work so happily transferred me to another room
LARRY
Stayed 1 night in Mar 2022
Response from Hotel Management on Oct 21, 2022
Thank you for your review, we are so glad you chose to stay with us. Please let us know what we can do in the future to make your stay more enjoyable!!!
This is one of the dirtiest-stinkiest hotels I have ever stayed in. Sadly we checked in about midnight and was too late to hop into another place. Please for your health avoid this hotel… and if you think they serve breakfast as is advertised well it’s just coffee what they mean. Awful
Humberto
Stayed 1 night in Sep 2021
Response from Hotel Management on Oct 21, 2022
I am very sorry that you didn't enjoy your stay, we now have breakfast again and have put in place a checklist for housekeepers to follow.
Do not prepay at this hotel through the Expedia app. Staff behind the counter was CLUELESS! The young girl behind the counter had no idea what she was doing. Rooms were clean enough and the place was quiet. They DO NOT offer coffee much less breakfast in the morning as advertised. I will not be back.
Verified traveler
Stayed 1 night in May 2021
Response from Management on May 31, 2021
We apologize, we are constantly striving to make improvements to meet the needs of our customers. We hope your next stay is more enjoyable.
Great location and good price but property needs some maintenance.
Verified traveler
Stayed 3 nights in May 2021
Response from Management on May 23, 2021
Our property is constantly striving to improve and meet the needs of our customers, hopefully your next stay is more enjoyable.
6/10 Okay
Verified traveler
Traveled with partner
Apr 12, 2021
Liked: Staff & service
False advertising on the free breakfast. No place to hang clothes. The shower had black stuff where the door had been removed. Presumably this was caulk but unsightly. Bed was comfortable. AC worked well. Shower pressure just adequate.
Verified traveler
Stayed 1 night in Apr 2021
Response from management on Apr 17, 2021
We apologize, we are constantly striving to make improvements to meet the needs of our customers. We hope your next stay is more enjoyable.
This is probably the dirtiest Super 8 we’ve ever stayed in, and one of the dirtiest hotels overall. Dirty bedspreads, shower grimy and needing a scrub, carpet dingy. Broken glass front door in hotel.
Verified traveler
Stayed 1 night in Dec 2020
Response from Management on Jan 4, 2021
We apologize, we are constantly striving to make improvements to meet the needs of our customers. We hope your next stay is more enjoyable.
4/10 Poor
Reginald
Business traveler
Nov 3, 2020
Liked: Staff & service
Disliked: Cleanliness
Nose bleed
Asked for a king no smoking and was put in a double that smelled like cigarettes which gave me a nose bleed
Reginald
Stayed 1 night in Nov 2020
Response from Management on Nov 3, 2020
Good afternoon ma'am, I'm so sorry that you had to go through that. Please do verify your reservation before you check-in as you booked for a smoking double bed.
4/10 Poor
Kelly
Traveled with family
Oct 12, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Kelly
Stayed 2 nights in Oct 2020
Response from Management on Oct 12, 2020
We apologize, we are constantly striving to make improvements to meet the needs of our customers. We hope your next stay is more enjoyable.