Terrace/patio

Reviews of Hyatt Centric Milan Centrale

4 out of 5
Hyatt Centric Milan Centrale
via Pirelli 20, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 999 reviews" "
Rating 8 - Good. 307 out of 999 reviews" "
Rating 6 - Okay. 76 out of 999 reviews" "
Rating 4 - Poor. 23 out of 999 reviews" "
Rating 2 - Terrible. 24 out of 999 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff, welcoming and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

LaResa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was lovely.
Stayed 4 nights in Apr 2024

8/10 Good

CHIN MING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and modern
Stayed 4 nights in Mar 2024
Response from Andrea Pallavicini - General Manager on Apr 2, 2024
Thank you for making our hotel your preferred choice of accommodation and for taking a moment to review your stay, which we are glad to learn was a positive and pleasurable one. The Team and I look forward to welcoming you back again soon.

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel, great experience, great customer service
Stayed 4 nights in Mar 2024
Response from Andrea Pallavicini - General Manager on Mar 25, 2024
Thank you for making our hotel your preferred choice of accommodation and for taking a moment to review your stay, which we are glad to learn was a positive and pleasurable one. The Team and I look forward to welcoming you back again soon.

10/10 Excellent

Markeshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 days and had an incredible time. The staff was always friendly and willing to help by any means. Location was perfect for catching public transportation and overall pretty walkable. Facilities on the property itself were lovely as well. We didn’t get to check out the wellness area as we had a full itinerary. However the bar in the lobby area, the Sky Garden rooftop & breakfast buffet were chef’s kiss. If you have the option to have breakfast included it’s worth every bit of it. Also, we visited while it was raining so it was very convenient that umbrellas were always readily available! As for the room it was cleaned daily and the staff always did an amazing job. Beds were super comfy and the automatic blackout curtains were a PLUS! No streaming platforms on the TV (from what I could see) so bring an iPad of some sort for after hour entertainment if needed. On another note the Bidet was quiet awkward to use I’m not sure if the facet was just too low but it wasn’t reaching were it needed to. Could be just a user error lol but we had a great stay nonetheless.
Stayed 6 nights in Feb 2024
Response from Andrea Pallavicini - General Manager on Mar 4, 2024
Thank you so much Markeshia for being our guest and sharing such an amazing and detailed feedback on your experience! It makes us happy to learn you had a fabulous stay at Hyatt Centric Milan Centrale and we do hope to be the hotel of your choice every time you visit Milan. Best regards,

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff.
Stayed 1 night in Feb 2024
Response from Andrea Pallavicini - General Manager on Feb 15, 2024
Many thanks for taking the time to review your experience, Shane. We are grateful you chose to stay with us and we are glad to learn your visit was satisfactory overall. Should you visit Milan again in the future, we would be happy to welcome you back.

10/10 Excellent

Daniel, Saint Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. The staff were excellentz
Stayed 5 nights in Jan 2024
Response from Andrea Pallavicini - General Manager on Jan 15, 2024
Thank you for being our guest and for this amazing 5-star rating! We are glad to learn you had a fabulous stay at Hyatt Centric Milan Centrale and we hope to welcome you back very soon.

10/10 Excellent

Jasvinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from . on Jan 3, 2024
Dear Jasvinder, Many thanks for this 5/5 review on your recent experience. We can't wait to welcome you back for another memorable stay.Andrea Pallavicini - General Manager

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you very much for being our guest and rating your experience, which we are thrilled to learn was a 10-star one! Should you plan another visit to our city, we hope that Hyatt Centric Milan Centrale will be your choice of hotel once again.

2/10 Terrible

Diego

Stayed 1 night in Dec 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for evaluating your stay at Hyatt Centric Milan Centrale. It is with regret to learn you were not left with the best experience. Should you visit our city again in the future, we would be happy to welcome you back to improve your opinion of our property. In the meantime, we wish you only the best of future travelling experiences with Hyatt. Sincerely,

8/10 Good

kevin

Nice location ! Easy for tourists to get around
Stayed 4 nights in Nov 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for making Hyatt Centric Milan Centrale your preferred choice of hotel. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the staff were very friendly and helpful. Brilliant room and will definitely stay again.
Stayed 1 night in Dec 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for making Hyatt Centric Milan Centrale your preferred choice of hotel. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely

10/10 Excellent

MARCELO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect
Stayed 2 nights in Nov 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for making Hyatt Centric Milan Centrale your preferred choice of hotel. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for making our hotel your preferred choice of accommodation and for taking a moment to review your stay, which we are glad to learn was a positive and pleasurable one. The Team and I look forward to welcoming you back again soon.

10/10 Excellent

andrew

Stayed 4 nights in Nov 2023
Response from . on Jan 3, 2024
Dear Andrew, We are grateful for this excellent rating. We hope to welcome you back in the future!Andrea Pallavicini - General Manager

10/10 Excellent

Nisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the central station, metro. Staff very considerate. Rooms a bit smaller but staff compensated
Stayed 2 nights in Nov 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you so much for posting this 5-star feedback on your recent stay with us.It is absolutely amazing to learn you had a fantastic time and the whole experience was excellent overall. Many thanks for acknowledging the Team and the service provided. We would love to welcome you again!

10/10 Excellent

Vishal Jaikumar, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you for being our guest and for this amazing 5-star rating! We are glad to learn you had a fabulous stay at Hyatt Centric Milan Centrale and we hope to welcome you back very soon.

10/10 Excellent

Garrett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Andrea Pallavicini - General Manager on Dec 18, 2023
Thank you very much for sharing your recent experience with us and for this 10 out of 10, it is much appreciated!  The Team and I look forward to welcoming you back to our property very soon!

10/10 Excellent

EMMA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with this hotel. It is really modern. The bar in lobby is huge and you get great service and delicious food. Amit took great care of us at the bar and at the rooftop restaurant. The front desk staff also very courteous and helpful. The hotel is walking distance to Milano Centrale train station. Restaurants also walking distance to the hotel. We highly recommend this hotel.
Response from Andrea Pallavicini - General Manager on Nov 13, 2023
Dear Emma, Thank you for taking the time to review your stay and for your recommendation. We are thrilled that your experience with us was such a positive one and appreciate the time you took to share your lovely comments. We would love to welcome you again for another stay at Hyatt Centric Milan Centrale.Best regards,

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andrea Pallavicini - General Manager on Nov 6, 2023
Thank you for taking the time to share your impressions on your experience at our hotel, it is much appreciated!  Should you come to Milan again in the future, we would love to welcome you again. Sincerely,

10/10 Excellent

margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff easily got taxis for you, great little restaurant around the corner, lovely room. All together it was great.
Stayed 1 night in Oct 2023
Response from Andrea Pallavicini - General Manager on Nov 6, 2023
Thank you for taking the time to share your impressions on your experience at our hotel, it is much appreciated!  Should you come to Milan again in the future, we would love to welcome you again. Sincerely

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Andrea Pallavicini - General Manager on Nov 6, 2023
Thank you for your visit and for taking some time to rate your experience. We do hope to welcome you back in the future and win your 10-star rating. Sincerely,

10/10 Excellent

John Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor, downstairs pool and salt room - we were the only ones there two nights in a row!
Stayed 2 nights in Sep 2023
Response from Andrea Pallavicini - General Manager on Nov 6, 2023
Thank you, John, for this 5-star review. We hope to see you again soon!

10/10 Excellent

Isabelle, Long Island City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more a financial district location, not very close to the Duomo or Brera or other tourist areas. Good for a business hotel but not for leisure. The hotel is very nice and clean, although the rooms are quite small and the hotel has neon lights outside at night.
Stayed 2 nights in Sep 2023
Response from Andrea Pallavicini - General Manager on Oct 9, 2023
Thank you for making Hyatt Centric Milan Centrale your preferred choice of hotel. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely

6/10 Okay

Alberto

Stayed 1 night in Sep 2023
Response from Andrea Pallavicini - General Manager on Oct 9, 2023
Thank you for your visit and for taking some time to rate your experience. We do hope to welcome you back in the future and win your 10-star rating. Sincerely,

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea Pallavicini - General Manager on Sep 27, 2023
Thank you for your visit and for taking some time to rate your experience. We do hope to welcome you back in the future and win your 10-star rating. Sincerely,

6/10 Okay

RUSTAM

Liked: Cleanliness, room comfort
We arrived after 3 pm, but our room was not ready and we had to wait for about an hour. We went to the restaurant for snacks and they took very long to bring it that we were about to cancel the order.
Stayed 1 night in Aug 2023
Response from Andrea Pallavicini - General Manager on Sep 27, 2023
Thanks for choosing our hotel and for taking the time to share your experience. We apologize that your stay was inconvenienced by some service standards. We look forward to welcoming you back in the future to one of our properties to better serve you and win your entire trust. Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 2 nights in Aug 2023
Response from . on Sep 6, 2023
Thank you! The best review ever. Many thanks for visiting us and we hope to see you again soon! Andrea Pallavicini - General Manager

8/10 Good

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that its close to the station but far from downtown
Stayed 1 night in Aug 2023
Response from . on Sep 6, 2023
Thank you Nicolas for reviewing your experience and being our guest on this trip to Milano. We wish you safe travels with the Hyatt family.

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andrea Pallavicini - General Manager on Sep 1, 2023
Dear Ayesha, Thank you for being our guest and for these 5 stars. We truly hope to have the pleasure of welcoming you back to Hyatt Centric Milan Centrale soon! Sincerely,

10/10 Excellent

Hamad

Stayed 2 nights in Aug 2023
Response from Andrea Pallavicini - General Manager on Sep 27, 2023
Thank you for taking the time to share your feedback and for these 5 stars. We are happy to learn you enjoyed your stay at Hyatt Centric Milan Centrale. See you soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and convenient location
Location is close to the central station. All hotel personnel are extremely friendly, helpful (especially with food recommendations) and accommodating to our requests throughout the stay.
Stayed 4 nights in Aug 2023
Response from Andrea Pallavicini - General Manager on Aug 28, 2023
Thank you so much for posting this 10-star feedback on your recent stay with us. It is absolutely amazing to read you had a fantastic time and the whole experience was excellent overall. Many thanks for acknowledging the Team and the service provided. We would love to welcome you again! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The best place in Milan to stay.
Stayed 2 nights in Aug 2023
Response from . on Aug 25, 2023
We appreciate your positive review! It's our goal to ensure you have a great experience while visiting Milano. We look forward to welcoming you again. Andrea Pallavicini - General Manager

10/10 Excellent

seddik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Andrea Pallavicini - General Manager on Aug 28, 2023
Thank you for making Hyatt Centric Milan Centrale your preferred choice of hotel. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a very pleasant find and great value for the dollar. We deliberately chose a hotel close to Milano Centrale train station and planned on walking, so the location was excellent for us. All the staff were welcoming and enjoyable to interact with but Jean, the receptionist, was one of the most pleasant and helpful hotel people we have met on our trip. Only thing was that, as with all Hyatt hotels, breakfast and lounge drinks were way over-priced.
Stayed 4 nights in Aug 2023
Response from . on Aug 25, 2023
Dear Daniel,We truly appreciate your positive feedback. It's wonderful to know that you found our hotel to be a pleasant discovery and a good value as well as our location suited your plans and the staff made your experience enjoyable. We hope to welcome you back and exceed your expectations in the future.Andrea Pallavicini General Manager

10/10 Excellent

aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient-near Milano Centrale station.
Stayed 2 nights in Aug 2023
Response from . on Aug 23, 2023
Thank you for your positive review! We're delighted to hear that you had a great experience with our staff and found our location convenient, being near Milano Centrale station. We appreciate your feedback and look forward to the opportunity of welcoming you back in the future. Andrea Pallavicini - General Manager

10/10 Excellent

anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing, very polite and hospitable
Stayed 1 night in Aug 2023
Response from . on Aug 23, 2023
Dear Anisha, We appreciate your feedback! It's wonderful to hear that you had an excellent experience with our staff, finding them polite and hospitable. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon.Andrea Pallavicini General Manager

8/10 Good

Jason, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station but not much else.
Stayed 2 nights in Aug 2023
Response from . on Aug 23, 2023
We appreciate you sharing your impressions, Jason. We wish you safe travels onwards and we look forward to welcome you back to the next Hyatt hotel!Andrea Pallavicini General Manager

10/10 Excellent

Xiaoyuan

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from . on Aug 16, 2023
Many thanks Xiaoyuan for reviewing your stay at Hyatt Centric Milan Centrale. We very much look forward to the opportunity of welcoming you again in the heart of the modern Milan. Andrea Pallavicini General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable!
Very clean and upscale hotel near the train station in Milan! Perfect stay with very accommodating hotel staff! Would stay again
Stayed 2 nights in Aug 2023
Response from . on Aug 16, 2023
Dear Stephen, We are indeed grateful for the excellent review and the complimentary words. Our housekeeping Team and Team will certainly be happy to read your acknowledgement. See you on your next trip to Milan! Andrea Pallavicini - General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from . on Aug 16, 2023
Dear Steven, We are indeed thrilled by this amazing 10 out of 10 feedback. We look forward to your next visit to Hyatt Centric Milan Centrale! Andrea Pallavicini General Manager

10/10 Excellent

Geetha La, South Yarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and hygienic. Friendly and helpful staff. Beautiful foyer and rooftop
Stayed 3 nights in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you for choosing our property on your recent trip to Milan and for taking some time to review your experience. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely,

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but good
Small room, but it nice layout. Air conditioning worked great and so that was huge positive.
Stayed 1 night in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you for being our guest and for taking some time to review your recent stay at Hyatt Centric Milan Centrale. We offer different room categories ranging from 23 to 42 sq m. Should you wish to visit us again in the future please feel free to contact us to arrange the solution that best suits your needs. Sincerely,

10/10 Excellent

Daniela

Stayed 1 night in Jul 2023
Response from . on Aug 23, 2023
Grazie Daniela per aver condiviso questo contributo con noi e i futuri viaggiatori.Andrea Pallavicini General Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service. Comfortable. 3 blocks from train station. A business area that was empty on the weekend but Several nice restaurants within a few blocks.
Stayed 1 night in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you for choosing our property on your recent trip to Milan and for taking some time to review your experience. We are glad to learn your stay was enjoyable overall and would be delighted to see you here again. Sincerely,

10/10 Excellent

Anthony

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Rockstar comfort and vibes
Fabulous vibe, and super convenient walking to Central rail station! Hostess from Mauritius on 4th floor restaurant went above and beyond in service! There are several great restaurants and gelato nearby. From 7 PM to 9:30 PM is difficult to get a taxi. Also, there is no courier service assistance from the hotel, and that would’ve been useful. Otherwise, a wonderful place.
Stayed 2 nights in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Dear Anthony, Thank you so much for posting this 10-star feedback on your recent stay with us. It is absolutely amazing to read you had a fantastic time and the whole experience was excellent overall. Many thanks for acknowledging Priti and the service provided. We would love to welcome you again! Sincerely,

8/10 Good

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very professional.
Stayed 1 night in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you for taking the time to share your feedback and being our guest. See you soon in Milan! Kind regards,

10/10 Excellent

Magdalena

Traveled with group, Traveled with family
Liked: Amenities
Hotel was super modern and very easy access to metro
Stayed 3 nights in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you Magdalena for sharing your lovely feedback and being our guest. Looking forward to welcoming you again for another great experience! Best regards,

2/10 Terrible

Gagandeep

Traveled with family and small children
AC not working for two days and not fix . I asked change the room they said we can’t room available.
Stayed 3 nights in Jul 2023
Response from Andrea Pallavicini - General Manager on Aug 7, 2023
Thank you for being our guest and for taking some time to provide us with your valuable feedback. We always want every guest to live an amazing experience, and it is saddening to learn this was not the case. I understand your frustration regarding the room temperature, please accept my sincere apologies for the inconvenience you have undoubtedly been caused. I will discuss this matter with our maintenance team to rectify the situation and ensure that all rooms offer optimal comfort to our guests. Hopefully, we will have a future opportunity to restore your confidence in us. Until then, we wish you all the best on your future travels with the Hyatt family. Sincerely,

10/10 Excellent

jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
didnt like the music from roof top after 10pm. other than that everything was great.
Stayed 8 nights in Jul 2023
Response from Andrea Pallavicini, General Manager on Jul 17, 2023
Dear Jeannette, Thank you being our guest and for these 5 stars! Should you come to Milan again in the future, we would love to welcome you again. Best regards,