Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, memory foam beds, desk, blackout drapes

Reviews of Clarion Pointe Racine - Mount Pleasant

2.5 out of 5
Clarion Pointe Racine - Mount Pleasant
1154 Prairie Dr, Racine, WI

Reviews

8.2

Very Good

Rating 10 - Excellent. 385 out of 940 reviews" "
Rating 8 - Good. 360 out of 940 reviews" "
Rating 6 - Okay. 118 out of 940 reviews" "
Rating 4 - Poor. 42 out of 940 reviews" "
Rating 2 - Terrible. 35 out of 940 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Bradley, Lewisburg

Business traveler
Liked: Staff & service
Definitely paying for what you get!!
Stayed 4 nights in May 2024

10/10 Excellent

Kayla

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shoutout to Jay, who was incredibly helpful in recommending local restaurants. He had a fantastic list of options for both delivery and dine-in, which made my dining experience in the area much more enjoyable. I highly recommend Clarion Pointe for its outstanding staff and the personalized service they provide.

10/10 Excellent

Nicole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gazebo area is incredibly peaceful. Situated near a serene pond, it's the perfect spot to unwind and relax. Highly recommend it for a refreshing break!
Response from Guest Relations Management on May 24, 2024
Dear Nicole, We're thrilled to hear that you enjoyed our gazebo area and found it to be a peaceful haven for relaxation! Creating serene spaces for our guests to unwind is precisely what we strive for, and it's wonderful to know that you found solace by the tranquil pond. Thank you for recommending it as a refreshing retreat—we couldn't agree more! We look forward to welcoming you back for another rejuvenating stay soon.

10/10 Excellent

Amanda

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Returning to my hometown Racine after a few years, I stayed at Clarion Pointe and was thoroughly impressed. The hotel was immaculate, the rooms were comfortable, and the staff were incredibly welcoming. It made my trip even more special with its convenient location and excellent service. Highly recommended for anyone visiting Racine!"
Response from Guest Relations Management on May 24, 2024
Dear Amanda, We're honored to hear about your fantastic experience at Clarion Pointe during your recent visit to Racine! It's heartwarming to know that our dedication to cleanliness, comfort, and hospitality made your trip back to your hometown even more memorable. Our team takes great pride in providing exceptional service, and we're delighted that you found our location convenient and our staff welcoming. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Racine!

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 23, 2024
Hi Holly,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Gratefully,NAMEGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Katty

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Clarion Pointe Hotel and was extremely pleased with both the service and the breakfast offerings. The staff was attentive, friendly, and went out of their way to ensure a comfortable stay. The breakfast was a highlight, featuring a wide variety of options to suit all tastes. From fresh fruits and pastries to hot items like eggs and sausage, there was something for everyone. The quality and selection exceeded my expectations. I highly recommend Clarion Pointe for their exceptional service and delicious, varied breakfast.
Response from Guest Relationship Manager | (262) 886-6055 on May 22, 2024
Hi Katty,We're thrilled to hear about your positive experience at Clarion Pointe Hotel! Our team takes great pride in providing attentive and friendly service to ensure our guests' comfort. It's fantastic to know that you enjoyed our breakfast offerings, which are carefully curated to cater to diverse tastes with a wide selection of fresh fruits, pastries, and hot items. Your recommendation means a lot to us, and we're delighted that our service and breakfast exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Firas nabhan

Liked: Cleanliness, staff & service, property conditions & facilities
Bad coffee, but everything is perfect
Stayed 3 nights in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 21, 2024
Hi Firas,We're delighted to hear that your overall experience at our hotel was perfect. While we strive to ensure that every aspect of our guests' stay exceeds expectations, we regret to learn that the coffee did not meet your standards. We appreciate your feedback and will certainly take it into consideration as we continually seek to improve our offerings. Thank you for choosing to stay with us, and we hope to welcome you back for another flawless experience in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were doing construction outside but this was no fault to the hotel! The worker working the evening we checked in was so sweet! The hotel was very clean. If we go back that way and need to stay somewhere I will book again!
Stayed 1 night in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 20, 2024
Hi Corey,We truly appreciate your understanding regarding the construction outside the hotel, which was indeed beyond our control. It's heartening to hear that our evening staff left such a positive impression on you with their sweet demeanor. Maintaining a high standard of cleanliness is always a top priority for us, and we're delighted that you found our hotel to be very clean during your stay. Should your travels bring you back to the area, it would be our pleasure to welcome you again as our guest.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Kevin

Traveled with group, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Clarion Pointe Hotel offers excellent service and a swift check-in process, ensuring a smooth and enjoyable stay."
Stayed 1 night in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 20, 2024
Hi Kevin,We greatly appreciate your positive feedback regarding your experience at Clarion Pointe Hotel. Providing excellent service and a seamless check-in process are top priorities for us, and we're delighted to hear that we met your expectations. Our team works diligently to ensure every guest enjoys a comfortable and hassle-free stay. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th trip staying at this hotel. This time we were in town for funeral with a group of my family members. Loved the clean rooms with healthy hot breakfast. Plenty of parking and we left very safe unlike other hotels in town. Whirlpool was very clean and at perfect temperature. Staff is alway very friendly.
Response from Guest Relationship Manager | (262) 886-6055 on May 21, 2024
Hi Mike,We're truly grateful for your loyalty to our hotel and delighted to have hosted you during such a sensitive time. It's wonderful to hear that you found our rooms clean, enjoyed our healthy hot breakfast, and felt secure during your stay. Our dedicated team strives to maintain a welcoming environment, and we're thrilled that you found them to be friendly. Your feedback on the cleanliness and temperature of our whirlpool is appreciated, and we're pleased that it added to your overall experience.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Clarion Pointe and was pleasantly surprised. Having stayed with Choice Hotels before, I found this one unique with its charming pond view. The serene environment and excellent service made my stay truly enjoyable. Highly recommended!
Stayed 1 night in May 2024
Response from Guest Relations Management on May 18, 2024
Hi Mike! Absolutely fantastic! A perfect 5-star rating and such enthusiastic comments about your stay at Clarion Pointe are truly rewarding. We especially appreciate you mentioning how the charming pond view and serene environment contributed to your enjoyable experience. It sounds like this Clarion Pointe offered a unique and relaxing atmosphere that exceeded your expectations based on past Choice Hotel stays.We'll be sure to share your kind words about the excellent service with the Clarion Pointe team. Thank you for recommending our hotel! We hope to see you again soon at Clarion Pointe, or perhaps another Choice Hotel property, for another delightful stay.

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in staff was very professional and respectful and called my room after entering it and asked if everything appeared to be adequate related to the room itself, which it was.
Stayed 1 night in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 15, 2024
Hi Clara,We appreciate your positive feedback regarding the professionalism and respectfulness of our check-in staff. Ensuring the comfort and satisfaction of our guests is our top priority, and it's great to hear that you felt well attended to upon your arrival. We understand the importance of privacy and strive to maintain it while ensuring our guests have everything they need for a pleasant stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Varshith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I recently stayed at Clarion Pointe Hotel and was incredibly impressed by the level of cleanliness and attention to detail provided by the housekeeping staff. The room was spotless upon arrival, and throughout my stay, the housekeeping team ensured that everything was well-maintained and refreshed daily. I truly appreciated their hard work and dedication to keeping the hotel in top condition. The housekeeping staff at Clarion Pointe Hotel are a credit to the establishment, and I would highly recommend this hotel to anyone looking for a clean and comfortable stay."
Stayed 1 night in May 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 13, 2024
Hi Varshith,We are thrilled to hear about your positive experience at Clarion Pointe Hotel and are grateful for your acknowledgment of our dedicated housekeeping team. Maintaining a high level of cleanliness and attention to detail is a top priority for us, and we are delighted that you found your room to be spotless and well-maintained throughout your stay. Our housekeeping staff takes great pride in their work, and it's fantastic to hear that their efforts have contributed to your enjoyable stay. Thank you for recommending our hotel, and we look forward to welcoming you back for another clean and comfortable stay in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

2/10 Terrible

Pete

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had an okay experience while we stayed there, but the issue was more the reservation part of it, possibly more an expedia issue. As we reserved our night there through expedia we got everything entered in and somehow the date of the reservation changed. We checked before we submitted but u guess didnt reverify. When we got to the hotel that night we didn't have a reservation. Asked to cancel the one we made 2 weeks later and they said they couldn't, that we had to fo thru expedia. When i tried to go thru expedia they told me they couldn't because of the hotel. Not sure why we couldn't cancel, but i do know i wont ever stay at that hotel or go through expedia.
Stayed 1 night in Apr 2024
Response from Guest Relationship Manager | (262) 886-6055 on May 9, 2024
Hi Pete,We're truly sorry to hear about your frustrating experience with the reservation process. While we understand the inconvenience you faced, it's important to note that reservations made through third-party platforms like Expedia often involve complexities beyond our direct control. We strive to provide exceptional service to all our guests, and we regret any confusion or inconvenience caused. Regarding cancellation policies, they are typically governed by the terms set forth by the booking platform. We appreciate your feedback and will use it to improve our services for future guests.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

4/10 Poor

Jared

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Loud music from guest at parking lot. Kids banging on the wall and floor all night and morning.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 27, 2024
Hi Jared! It sounds like your stay was disrupted by noise from other guests, which can definitely impact the quality of your experience. It's important for hotels to ensure a peaceful environment for all guests. If you ever encounter similar issues in the future, don't hesitate to reach out to the hotel staff for assistance. They may be able to address the noise concerns or offer you a different room. Your feedback helps hotels understand areas where they can improve to provide a better experience for all guests.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. I stay here often
Stayed 1 night in Apr 2024
Response from Guest Relationship Manager | (262) 886-6055 on Apr 23, 2024
Hi Mike,We're thrilled to hear that you love staying with us and that our hotel has become your go-to choice! Your loyalty means a lot to us, and we're grateful for your continued patronage. We strive to provide a consistent and comfortable experience for all our guests, and knowing that you choose to return frequently reassures us that we're meeting our goal. We look forward to welcoming you back on your next visit!Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Guest Relationship Manager | (262) 886-6055 on Apr 10, 2024
Dear Dennis,We appreciate your feedback and are delighted to hear that you found our hotel to be of great value. Our team works diligently to ensure that our guests receive the best possible experience during their stay. We take pride in offering competitive rates without compromising on quality. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful. Alway asked if I-needed anything. Clean room. Easy parking. Just enjoyable.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Barbara, Thank you for choosing to stay with us; we are glad to hear your stay was a memorable one. It's fantastic to hear that our staff left such a positive impression on you with their helpfulness and attentiveness. We take great pride in maintaining clean and comfortable rooms for our guests, and we're delighted to hear that you found yours to your liking. It's also wonderful to know that our easy parking added to the convenience of your stay. We strive to make every aspect of your experience enjoyable, and we're delighted that we succeeded in doing so for you. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Mar 2024
Response from Guest Relationship Manager | (262) 886-6055 on Apr 2, 2024
Dear Mike,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our friendly staff, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was decent wish they had more options for a low carb Breakfast
Stayed 2 nights in Mar 2024
Response from Guest Relationship Manager | (262) 886-6055 on Mar 31, 2024
Dear Brian,We appreciate your feedback regarding our breakfast offerings at Clarion Pointe Hotel Racine - Mount Pleasant. While we're pleased to hear you found it decent, we understand your desire for more low-carb options. Our culinary team constantly evaluates our menu to cater to diverse dietary preferences, and we'll certainly consider expanding our low-carb selections based on your input. Your satisfaction is important to us, and we're committed to continually enhancing our guests' experiences.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

2/10 Terrible

Latarra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude the motel charged me extra for my stay that I got to fight now I paid for 2 queen beds and they only have full size beds not what I paid for by far would not recommend they said they had a pool and they do not
Stayed 1 night in Mar 2024
Response from Guest Relationship Manager | (262) 886-6055 on Mar 20, 2024
Dear Latarra,We regret to hear about your less-than-satisfactory experience during your stay. Our team strives to provide excellent service, and we apologize if there were any misunderstandings regarding charges or amenities. Your feedback is important to us, and we will take it into consideration to improve our services for future guests. Thank you for bringing these issues to our attention.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

4/10 Poor

Anna, hixton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work heating cooling unit didn't work limited food choices broken vending machine for bottled water etc. other machine asked $4.00 for a beverage. Noisy unclean hot-tub .
Stayed 1 night in Mar 2024
Response from Guest Relationship Manager | (262) 886-6055 on Mar 11, 2024
Dear Anna,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the TV and heating/cooling unit; our maintenance team works diligently to address such issues promptly. Regarding food options, we continuously strive to cater to diverse tastes, and we'll certainly take your suggestions into consideration. Additionally, we regret the inconvenience caused by the vending machine, and we'll look into resolving this matter. As for the hot tub, cleanliness and tranquility are paramount to us, and we'll ensure proper measures are taken to uphold our standards.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and the price is excellent. Breakfast is included wich included eggs, sausage, potatoes. The weekend breakfast was a lot better than the week day. All in all an excellent place to stay.
Stayed 3 nights in Mar 2024
Response from Guest Relationship Manager | (262) 886-6055 on Mar 5, 2024
Dear Robert,We appreciate your positive feedback regarding our well-maintained property and competitive pricing. It's fantastic to hear that you enjoyed our inclusive breakfast offerings, particularly the variety provided over the weekend. Rest assured, we consistently strive to maintain high standards throughout the week to ensure a consistently enjoyable experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Annie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Tanya

Liked: Staff & service
Deposits
We've stayed he a few times and it seems the gentleman who works the night shift picks and chooses when he wants a deposit or not! Frustrating!
Stayed 2 nights in Feb 2024
Response from Guest Relationship Manager | (262) 886-6055 on Feb 26, 2024
Dear Tanya,We sincerely apologize for any inconsistency you experienced regarding deposits during your stays. Our hotel prioritizes fair and consistent policies for all guests, and we'll review our procedures to ensure a more seamless experience in the future. Rest assured, your feedback is invaluable, and we'll address this matter with our team to maintain the highest standards of service for all guests. We appreciate your continued patronage and hope to welcome you back for an improved experience.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Great Staff and Good Breakfast and clean room.
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Tara, We are so pleased to learn that your time with us was outstanding! Knowing that the outstanding service provided by our committed staff made a lasting impression is very satisfying. We are happy that you thought your accommodation was tidy and pleasant, and that you relished our delectable breakfast selections. We are inspired to keep aiming for perfection in every facet of our guests' experiences by your positive evaluation. We are really excited to have you return for again another fantastic visit!

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 1 night in Feb 2024
Response from Guest Relationship Manager | (262) 886-6055 on Feb 10, 2024
Dear Jack,We're delighted to hear that you found our staff exceptional during your stay! Providing excellent service is a top priority for us, and it's fantastic to know that our team members left a positive impression on you. We strive to ensure that every guest receives attentive and friendly assistance throughout their time with us. Your kind words serve as motivation for us to maintain the high standards we aim for. We hope to welcome you back for another memorable experience in the future!Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Michael, Saucier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relationship Manager | (262) 886-6055 on Feb 10, 2024
Dear Michael,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Very Nice staff and great room and bed. Good breakfast too.
Stayed 3 nights in Jan 2024
Response from Guest Relationship Manager | (262) 886-6055 on Feb 7, 2024
Dear Tara,We're thrilled to hear that you enjoyed your stay with us at Clarion Pointe Racine - Mount Pleasant! Our team takes great pride in providing exceptional service to ensure our guests feel welcomed and comfortable throughout their visit. It's wonderful to know that you found both our accommodations and breakfast offerings to your liking. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

6/10 Okay

Alaina

Just a lot of errors made but they fixed them
Stayed 1 night in Feb 2024
Response from Guest Relationship Manager | (262) 886-6055 on Feb 6, 2024
Hi Alaina,We're glad to hear that you found our team responsive in addressing the issues you encountered during your stay. While we strive for perfection, we understand that mistakes can occur, and we appreciate your patience and understanding as we worked to resolve them. Your feedback is invaluable to us as we continuously strive to improve our services and ensure a seamless experience for all our guests. We hope to have the opportunity to welcome you back in the future for a smoother and more enjoyable stay.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice. Thank you. My daughter said you had the best breakfast!
Stayed 2 nights in Jan 2024
Response from Guest Relationship Manager | (262) 886-6055 on Jan 29, 2024
Hi Christine,We're delighted to hear that you had a pleasant stay with us, and we sincerely appreciate your positive feedback. It's always rewarding to know that our guests enjoyed their experience, especially when it comes to our breakfast offerings. We take pride in providing a delightful culinary experience, and your daughter's compliment reaffirms our commitment to delivering high-quality services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
The staff was accommodating, the bed was comfortable, the property was clean and quiet and they had all the amenities I needed for a two-day trip. This my third stay and i plan to use them in the future.
Stayed 2 nights in Jan 2024
Response from Guest Relationship Manager | (262) 886-6055 on Jan 23, 2024
Hi Dan,We appreciate your positive feedback and are delighted to hear that you found our staff accommodating, enjoyed the comfortable bed, and appreciated the cleanliness and tranquility of our property. It's always rewarding to know that our amenities met your expectations during your two-day trip. We're honored to have hosted you for the third time, and we look forward to welcoming you back in the future for another enjoyable stay. Thank you for choosing our hotel!Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the room very comfortable. Once I entered my room I was called by the front desk to make sure everything was fine. I thought that was a nice touch. Breakfast was simple, which was fine.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 20, 2024
Hi William! Thank you for choosing our hotel for your recent stay, and for sharing your wonderful feedback. We are thrilled to receive your excellent 5 out of 5 rating. Your positive comments about the cleanliness of the property, the comfort of the room, and the thoughtful check-in call from the front desk are sincerely appreciated. It's great to hear that you found our breakfast to be simple yet satisfying. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we look forward to the pleasure of welcoming you back to our hotel on your future travels.

6/10 Okay

Karen

Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 14, 2024
Hi Karen,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relationship Manager | (262) 886-6055 on Jan 9, 2024
Hi Sharon,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

GARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quality and Service
You would not expect to get the quality of service and cleanliness for the price that I paid for under $70 average a day. If you ever find yourself visiting the area and needing a hotel to stay in, I would highly recommend this one.
Stayed 5 nights in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 9, 2024
Hi Gary,We appreciate your positive feedback regarding the value and quality of service at our hotel. We strive to provide exceptional experiences at affordable rates, and we're delighted to hear that you found the cleanliness and service to be satisfactory for the price. Our team is dedicated to maintaining high standards to ensure our guests' comfort, and we're grateful for your recommendation. We look forward to welcoming you back on your next visit to the area.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 31, 2024
Hello,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 1, 2024
Hi Jeffrey,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

6/10 Okay

Kaitlin

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 1, 2024
Hi Kaitlin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Jalissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 30, 2023
Hi Jalissa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everyone I needed to see while in town.
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 30, 2023
Hi LoriWe appreciate your positive feedback on the hotel's convenient location in close proximity to your contacts in town. Our team strives to offer a strategic and accessible setting for our guests, ensuring a seamless experience during their stay. We're delighted to hear that our location met your expectations and contributed to the overall convenience of your visit. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 3 nights in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 27, 2023
Dear Patricia,We appreciate your positive feedback regarding our hotel's customer service. Our team is dedicated to providing excellent service to all our guests, and we're delighted to hear that you had a positive experience. It is our constant endeavor to ensure that our guests feel well taken care of during their stay. Your acknowledgment of our efforts encourages us to maintain the high standards we strive for. Thank you for choosing our hotel, and we hope to welcome you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Staying at this hotel offers a good experience at a good price. A warm welcome, a quick check in and a comfortable room with everything I’d expect.
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 26, 2023
Dear David,We appreciate your positive feedback and are delighted to hear that your experience at our hotel was enjoyable. Our team strives to provide a warm and efficient check-in process to ensure our guests feel welcomed from the moment they arrive. It's wonderful to know that you found your room comfortable and equipped with everything you expected. We take pride in offering a good experience at a reasonable price, and we're grateful for your acknowledgment of our efforts. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 27, 2023
Dear Jonathan,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

6/10 Okay

Verified traveler

Ok stay
Requested housekeeping to clean floors. They came and left, but the floors were still dirty. I wiped the floors myself by hand with wet wipes, which picked up a lot of dirt. Breakfast includes hot and cold items but became boring after several days of eating the same things. It would be nice to have more variety. Sometimes guests consider breakfast options when booking. I'd rather pay a lower nightly rate (without breakfast included). Coffee wasn't the best, and my standards aren't that high. Ended up buying coffee at Scooter's nearby. Mattresses weren't super comfortable. All this is tolerable. Our stay was ok.
Stayed 6 nights in Nov 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 22, 2023
Hello there dear guest! Thank you for taking the time to share your feedback with us. We appreciate your detailed comments, and we're sorry to hear that your stay was average. We sincerely apologize for the inconvenience you experienced with the housekeeping service and the cleanliness of the floors. Your observations are important, and we will address this issue promptly with our housekeeping team to ensure improvements. We also appreciate your input regarding the breakfast options and the desire for more variety. We understand the importance of a diverse menu, and we will explore ways to enhance the offerings to provide a more satisfying experience for our guests. Your comments about the coffee, mattress comfort, and your preference for a lower nightly rate without breakfast are duly noted. We take guest feedback seriously, and your insights will assist us in making necessary adjustments to improve our overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Gratefully,GwenGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Artavia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a nice establishment. Only issue was no WiFi for the apps on tv. Other than that the staff was very kind and helpful and very courteous I definitely would stay again if they upgraded the WiFi
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hello Artavia,Greetings and thanks for sharing your feedback with us! We are pleased to learn that your entire experience at our institution was enjoyable. We are very touched by your wonderful words regarding our kind and accommodating personnel. We recognize the value of a flawless online experience and value your input on the WiFi connectivity of the TV applications. You may be confident that we're already working on improvements to make your stay even more pleasurable when you return. We are eager to have you back and show you the enhancements we've made, making sure your next visit with us will be nothing short of spectacular! Till then, be careful on your travels!

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly service
Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 21, 2023
Dear Marvin,We appreciate your positive feedback regarding the extremely friendly service at our hotel. Our dedicated staff members strive to create a warm and welcoming atmosphere for our guests, and we are delighted to hear that their efforts have resonated with you. Providing exceptional customer service is a top priority for us, and we continuously work to ensure that every guest feels valued and well taken care of during their stay. Your acknowledgment of our team's friendliness motivates us to maintain this high standard of service.Gratefully,Seony Guest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

10/10 Excellent

Imran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 19, 2023
Hi Imran,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Dec 12, 2023
Hello Randy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)

8/10 Good

Oksana

Stayed 1 night in Dec 2023
Response from Guest Relationship Manager | (262) 886-6055 on Jan 1, 2024
Hi Oksana,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.Gratefully,SeonyGuest Relationship Manager Clarion Pointe Hotel Racine - Mount Pleasant, WI Always inspired by our business vision: CARE (Consistency, Accuracy, Responsiveness, and Empathy)