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Reviews of Best Western Waukesha Grand

2.5 out of 5
Best Western Waukesha Grand
2840 N Grandview Boulevard, Pewaukee, WI

Reviews

8.0

Very Good

Rating 10 - Excellent. 379 out of 1004 reviews" "
Rating 8 - Good. 364 out of 1004 reviews" "
Rating 6 - Okay. 132 out of 1004 reviews" "
Rating 4 - Poor. 78 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay it was very nice
Stayed 1 night in May 2024

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, it's a good place to stay. I was checked in quickly and there were families everywhere, yet the staff was patient and managed well. Your staff should get a raise.
Stayed 1 night in May 2024

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location and nice rooms. Friendly staff would make it a home run! (In town to see the Yankees and the Brewers)
Stayed 4 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Alicia, Dodgeville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty, and noisy. You have to get up at 5:30am if you want anything to eat for breakfast. The parking lot is too small, other people are confused about how to get in and out of the parking lot.
Stayed 1 night in Apr 2024

8/10 Good

Barbara, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough place to stay. Breakfast was good, bed was comfortable. Was well hidden in the parking lot of a strip mall area, I had a hard time finding it at night as there is no sign on the back side of the building which is where you enter. Weird set up. GPS says I’m there but you couldn’t see it!
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It would be a one star but the front desk staff was extremely helpful. The room wasn’t ready for an early check in like requested, ended up being able to get into the room 2 hours after check in and only because a guest canceled at the last min, sitting around in the lobby for hours waiting for the room to be ready was not fun.
Stayed 1 night in Apr 2024

2/10 Terrible

Scott

Disliked: Staff & service
Room wasn't ready till 4:30
Stayed 1 night in Apr 2024

2/10 Terrible

Allyson

Stayed 1 night in Mar 2024

10/10 Excellent

Rosemary, Frederic

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Comfortable beds, price was reasonable, needs to have better hot food choices. Workable hot tub wish pool was a heated pool got pretty cold for the kids
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean hotel
Stayed 3 nights in Mar 2024

6/10 Okay

Trinette

Traveled with family and small children
Liked: Staff & service
The accommodations were okay. Needs updating and a little more upkeep on the pool and whirlpool
Stayed 1 night in Mar 2024

2/10 Terrible

Sandy

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
It was very. clean staff don't know did not stay no pets.
Stayed 4 nights in Mar 2024

6/10 Okay

CherLue

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower water flooding
Stayed 1 night in Mar 2024

8/10 Good

william

Traveled with partner
Liked: Staff & service, amenities
Very convenient for visiting family. Lobby was clean as well as the dining area. Mattress too soft. Bathroom was clean but needs new shower nozzle. The triple plug caddy did not work. Just little things.
Stayed 1 night in Mar 2024

4/10 Poor

efrain

Business traveler
Disliked: Cleanliness
My bathroom was dirty around the toilet and under the sink. Wasn't happy with that and changed my hotel the next day.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and My Husband had stayed here couple times and everything about this hotel is perfect!! Every staff there is friendly and welcoming. Definitely loved the hot tub!!! Although I had heard bad reviews about this place and I think it’s false news!! Thanks best western for an amazing experience!!! I would definitely come back!!
Stayed 3 nights in Feb 2024

8/10 Good

Dzevit

Good
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Traveled with family
Disliked: Cleanliness
Bathroom floor was sticky. Found a pill on the bed and some paper.
Stayed 1 night in Mar 2024

10/10 Excellent

Namazii

Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No access from street, had to enter through side street. Also, signs for getting to front for registration was confusing at first.
Stayed 2 nights in Feb 2024

6/10 Okay

Cathleen, Yorkville

Traveled with group
Liked: Staff & service
Comfortable beds. Rooms are a bit dated despite the appearance of trying to update. Shower head was terrible. And the bathroom walls around the shower surround looked like there had been some water damage that was poorly repaired.
Stayed 1 night in Feb 2024

8/10 Good

Joanina

Stayed 1 night in Feb 2024

10/10 Excellent

Gary, Neillsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hottub, good breakfast
Stayed 1 night in Feb 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problems
Stayed 2 nights in Feb 2024

6/10 Okay

Heidi

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Exercise equipment not working, refrigerator quit working and breakfast was cold.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
WI Resident
Hotel is very old and very smelly. People drinking, smoking pot and blasting loud music in the pool area.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

West

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is a bit small and when tryckers stay they park their rigs over ten of the limited spots. The rooms are clean and the service is good. They are a great option in an otherwise expensive city.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sylwia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, the jacuzzi room is the best and will be returning .. breakfast was also very nice as well as the pool/spa and amenities included
Stayed 2 nights in Jan 2024

2/10 Terrible

Shari

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet in the room was loud the seat barely on the toilet, the pool area was packed. The ceiling in the room looked as if it was going to fall in any minute the elevator here moves so slow. The homeless man that kept roaming around the building tried to steal my daughter's phone. barely any towels then people kept knocking on my door. I just don't believe we would go back here but I guess for the cheap prices I shouldn't expected this to be too much of a good experience.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Debra

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Darcey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Allan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Internet was horrible. Almost 3 days no internet The AC in the room didnt hardly work so was not a good experience. Was told as soon as i checked out i would get my deposit back and nope have to wait 7-10 days. Not happy
Stayed 6 nights in Dec 2023

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Night Out
Convient and comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to dining options
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Traveled with pets
Great location and friendly staff.
Stayed 5 nights in Dec 2023

8/10 Good

Maria

Stayed 2 nights in Dec 2023

8/10 Good

Lee

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Dec 2023

4/10 Poor

Justin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a room with a hot tub, when we went to use the hot tub dirt and hair came out of the jets. Looks like it didn't ever get cleaned.
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sapphire

Stayed 5 nights in Dec 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like staying here. Staff is wonderful!
Stayed 1 night in Dec 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was clean, quiet and well maintained as well as a great breakfast. The only negative was they were woefully short staffed at check in time and that some of the rooms were not ready for check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
Clean room, comfortable bed, noisy from outside cars running from highway and street, and the refrigerator was noisy.
Stayed 2 nights in Nov 2023

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay especially the free breakfast. Everything was very clean and the beds are amazing especially the pillows! My first room's heater didn't work so i froze for a few days but the staff moved me to a different room. Heat worked! Only one issue was the bathtub plug didnt stay down so water leaked but otherwise wonderful.
Stayed 1 night in Nov 2023