Exterior

Reviews of Country Inn & Suites by Radisson, Milwaukee West (Brookfield), WI

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to I94
Stayed 4 nights in Apr 2024
Response from jay on Apr 30, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Sandy J

Liked: Amenities
The elevators are old and need updating
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our families 3rd time staying here, excellent staff, clean hotel, awesome and clean pool, restaurant next door champs is amazing.
Stayed 2 nights in Apr 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jay on Apr 30, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

4/10 Poor

Rachael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason at the front desk was great to work with. Overall nice clean facility
Stayed 1 night in Apr 2024
Response from Nate on Apr 20, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree—Jason is truly a gem to have on our team!

6/10 Okay

amy

Traveled with partner
Liked: Amenities
The egg patties were not good prefer scrambled eggs!
Stayed 2 nights in Apr 2024
Response from Jay on Apr 20, 2024
We really appreciate you taking the time out to share your experience with us. We apologize for not meeting your expectations. I will provide your feedback to the management team and hopefully next time you visit us, we will have scrambled eggs fo you.

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We found a used washcloth hanging in our shower and nobody took a shower yet. When I mentioned this to the front desk when checking out the lady made things right. Even with the washcloth incident I would return again based on the staff!
Stayed 1 night in Apr 2024
Response from jay on Apr 20, 2024
Thank you for taking the time to submit a review with us. I am truly sorry that you found a washcloth hanging in your shower upon checking into your room. I can assure you this will be discussed with our housekeeping team. However, I am very pleased to hear that our front desk team made it right for you upon checking out. We look forward to seeing you again in the future.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly helpful staff
Stayed 1 night in Apr 2024
Response from jay on Apr 20, 2024
We really appreciate you taking the time out to share your experience with us. I am very pleased to hear that our staff was friendly and helpful during your stay. I am also very happy to hear that you found our hotel to be clean. We strive to ensure we have a clean hotel with friendly staff. I will make sure to share your feedback with our teams. We look forward to your next visit with us!

4/10 Poor

Alison

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from jay on Apr 20, 2024
I’m so sorry, and we sincerely apologize that your most recent stay did not meet your expecations. Please reach out to us at Jason Mack who is our Front Office Manager and he will do everything possible to make it right for you.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great pool/hot tub, breakfast was great!
Stayed 1 night in Mar 2024
Response from jay on Apr 22, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to your next stay with us!

10/10 Excellent

Jody

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in with "Jason" was great!
Stayed 1 night in Mar 2024
Response from nate on Apr 23, 2024
We really appreciate you taking the time out to share your experience with us. Thank you for your kind words regarding Jason. I will make sure to pass along your kind words to him. Thank you and we look forward to your next visit.

10/10 Excellent

Marlo

Stayed 3 nights in Mar 2024
Response from jay on Apr 20, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Now sure what was more uncomfortable, the beds, the pillows, or the fist fight in the parking lot in the middle of the night. Not easy to sleep here.
Stayed 3 nights in Mar 2024

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from jay on Apr 23, 2024
We really appreciate you taking the time out to share your experience with us. Thank you for your kind words regarding our wonderful staff. They go above and beyond to ensure that our guests stay was wonderful. It is great to hear that they were friendly towards you. We look forward to your next visit with us in the future!

6/10 Okay

Bailey

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Biggest knock on this hotel was cleanliness. We stopped using the elevator cause it had an extreme waxy smell and instead used the stairs. Throughout the hallway there were massive stains in the carpet and even rolled in places which with suitcases was slightly annoying. The room also seemed to not be vacuumed with hair and dust all over the floors. Tables were wiped down and bed was clean though. Overall probably would not stay here again
Stayed 2 nights in Feb 2024

10/10 Excellent

Marisa

Traveled with group
Liked: Amenities
Very clean. Hotel staff were wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Stayed 2 nights in Mar 2024
Response from jay on Apr 20, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

6/10 Okay

Fred

Traveled with partner
Disliked: Property conditions & facilities
Was sent to room key did not work then got right key but TV did not work. Finally was given another room. Was told it was an upgrade but it was not!!
Stayed 1 night in Mar 2024
Response from Jay on Mar 20, 2024
We apologize for the inconvience of your key not working correctly. Also, deeply apologize for the misinformation you were given regarding the upgrade you promised but did not receive. We strive to exceed the expecations of our guests. It is obvious we did not meet our goal during your most recent visit. I sincerely hope you give us another opportunity to provide you with the level of service we are capable of. We appreciate your feedback and will ensure that is past onto the leadership of our hotel. Thank you!

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Feb 2024

10/10 Excellent

Roxann

Stayed 2 nights in Feb 2024

10/10 Excellent

Greta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and comfortable, Breakfast area was clean, well-tended, and offered a good array of selections. Fresh baked cookies and coffee/tea in the lobby were a nice touch.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check was smooth and easy
Stayed 1 night in Feb 2024

10/10 Excellent

Robin, hales corners

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here ans i was very impressed. Will definitely be back the next time i take a little staycation!
Stayed 1 night in Feb 2024

8/10 Good

Shawn

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Sherri, New Londonwi

Traveled with group
Liked: Cleanliness, staff & service
It was super loud and hard to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sebastian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joan

Stayed 1 night in Feb 2024

8/10 Good

Sarah

Business traveler, Traveled with pets
Liked: Amenities, property conditions & facilities
Didn't know pet fee is $90. No communication about what will be charged to my CC on file. Had to ask and seemed like a bother.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean staff are helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Best place I ever been to and I got free oatmeal cookies
Stayed 1 night in Feb 2024

8/10 Good

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Quiet. Great staff. Wish I found this one sooner.
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Stayed 1 night in Feb 2024

8/10 Good

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very clean, safe parking and neighborhood. Love the double showers. Hot tub and pool area very clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

James, Hobart

Liked: Amenities
Convenient location, lots to see, do & dining nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Katreania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 4 nights in Jan 2024

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 good restaurants on site. Great room for the money.
Stayed 1 night in Jan 2024

8/10 Good

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service
Dated amenities, entire floor smelled like weed, below average breakfast for continental.
Stayed 2 nights in Dec 2023

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was rude, room was dirty, there was something on the floor that we had to cover with a washcloth, there was bugs crawling on the windows and curtains, pool area was very dirty, no pool towels available and was given hand towels. Very disappointing!
Stayed 1 night in Jan 2024

10/10 Excellent

Corina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the tournament we were at.
Stayed 1 night in Dec 2023
Response from jay on Apr 30, 2024
We really appreciate you taking the time out to share your experience with us. I am glad that our location was convenient for you to get to and from your tournament. We look forward to your next stay with us.

10/10 Excellent

Shawn

Stayed 3 nights in Jan 2024

10/10 Excellent

PAMELA

No television for several hours
Stayed 2 nights in Jan 2024

6/10 Okay

Brianna

Stayed 3 nights in Jan 2024

8/10 Good

Tammy

Stayed 3 nights in Jan 2024