Ratings based on 3,096 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Saskatoon

Avoid.

Posted Jul 20, 2017
Awful mattresses. Old carpet and dirty bathroom floors. Hasn't been updated in decades. Stay elsewhere.
Comment from Hotel Management
Jul 23, 2017 by Customer Care, Hotel Management
Thank you for taking the time to reach out to us. We are striving hard for excellence in cleanliness and guest satisfaction. On the other hand, we apologize that you were not pleased with your stay due to the condition and cleanliness of your guest room as well as the comfort of the bed at that time. This is certainly not the kind of experience we would like you to have. We always desire for our valued guests stay to be outstanding. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Upstate New York

In Bloomington, MN, close to I-494 ramps

Posted Jul 18, 2017
Pros: Room arrangement was unusual, but nice. Everything worked. Close to airport, but far enough away to not hear jets.
Cons: Needed late check-out till 3, but wouldn't give w/o $50 charge, even after 3 day stay.
Location: Near Mall of America + National Wildlife Preserve. Also, not far from Bloomington Ice Garden Rinks.
Nice hotel, nearby shopping and some restaurants. Indoor pool, not tub, and mini-gym. I'd stay there again.
Comment from Hotel Management
Jul 21, 2017 by Tim Regan - GM, Hotel Management
We are pleased to see you enjoyed your stay - Thanks for choosing the Park Plaza!
3 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, WI

Good location

Posted Jul 18, 2017
Only one elevator was working on the weekend. Long waits.
Comment from Hotel Management
Jul 21, 2017 by Tim Regan - GM, Hotel Management
We are glad to see our location was ideal for your visit. We also appreciate your patience while we fixed our elevators. We hope you would consider our hotel again when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff is friendly

Posted Jul 16, 2017
The hotel staff is friendly and responded quickly to my request with respectfully.
Comment from Hotel Management
Jul 17, 2017 by Tim Regan - GM, Hotel Management
5-Stars! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Canada

Nice hotel closer to Mall of America

Posted Jul 12, 2017
Clean hotel, great location. Only 1 elevator is working, but it's Ok. Nice swimming pool. Would be nice to have free breakfast when traveling with kids.
Comment from Hotel Management
Jul 12, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza - We are pleased to see that you enjoyed your stay. We look forward to you next visit - Thank you!
3 out of 5
by A verified traveler

No hot water

Posted Jul 10, 2017
There was no hot water to shower before my all day meeting. Bummer!
Comment from Hotel Management
Jul 12, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza for your stay. We are pleased to announce that we have hot water. We thank you for your business and hope you would consider our hotel again when your travels bring you back to the area.
2 out of 5
by A verified traveler

Trip to mall of America target field and zoo.

Posted Jul 9, 2017
Pros: Location and the pool was great for the kids
Cons: Updating of entire hotel
Location: Very close to mall of America restaurants and easy access to target field. Take train drops u off right there.
Stayed there for three days. Location was great. They only had one working elevator and found out it had been out for over a week. Staff did not seem to care about the issue. Hotel needs some updating. The rooms carpet was very worn and ac unit had some cracks on it.
Comment from Hotel Management
Jul 10, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza. We appreciate your business as well as your candid feedback. We hope you would consider our hotel again when your travels bring you back to the area.
2 out of 5
by A verified traveler from Wisconsin

Not very friendly staff.

Posted Jun 30, 2017
My wife and I spent 3 nights there and are not planning to stay there again. Reasons: 1. Not very friendly or flexible staff to try to help the customer 2. Room temperature not very confortable for summer. Air conditioner would stop cooling before the room was comfortable enough.
Comment from Hotel Management
Jun 30, 2017 by Tim Regan - GM, Hotel Management
Thank you for sharing you experience. We appreciate your candid feedback on the aspects of our service that could be improved. We appreciate your business and hope you would consider our hotel again when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, IA

Nice hotel

Posted Jun 29, 2017
Within easy driving distance to downtown Minneapolis.
Comment from Hotel Management
Jun 30, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza!
4 out of 5
Recommended
for Everyone
by A verified traveler

Some old items

Posted Jun 27, 2017
There were some old items in the hotel that could if be update to make our stay a little more enjoyable as well as other guests. Have more modern elevators since one was not working. This caused a lot of waiting. Also have more modern looking room doors. The doors seem to stick and looked old.
Comment from Hotel Management
Jun 30, 2017 by Tim Regan - GM, Hotel Management
We are pleased to see that you enjoyed your time at the hotel. We also appreciate your candid comments on the aspects of the hotel that could be improved. Much of our furniture and equipment are due for replacement and your feedback will certainly strengthen our case to expedite our renovation plans. On behalf of our entire staff at Park Plaza Hotels & Resorts we thank you for your business and we hope to see you again when your travels bring you back to the area.